We had an appointment today for someone to install our router. Already paid for it and the technician was supposed to show up anywhere from 8-11am. We waited until 11:15am and no one had shown or contacted us. We called and we're on hold for over and hour. Around 12:30 we got an answer and they said they'd have the technician call us. 3:10 I called back and just now got off hold and am talking to someone. That didn't work so they transferred me to a different department. The lady on the phone isn't being helpful what so ever. We told her the situation and she asked if we wanted to reschedule a new appointment? No! We paid and have been waiting over a week for this appointment. She responses with "well what would you like me to do?" When we told her "we want someone to come to our house today and install our internet." She said "ok" and put us on hold. It's not 3:52 and I'm still on hold. Customer service SUCKS! read more

I sincerely wish I could leave a zero star review. First, googling their address pulls up a wildly different location than they are located. What to go updating your location. But when it comes too service, anything is better than suddenlink. Seriously, a string and two cups are more reliable than their service in the leesville fort polk area. Go elsewhere if you have the option. read more

Look elsewhere for an internet company if you want good customer service. Waited over an hour to drop off equipment due to them being extremely busy and the supervisor couldn't even be bothered to help her employees out. read more

They are literally the worst internet service one could possibly have. If you do decide to get Suddenlink internet, be ready to experience CONSTANT internet blackouts and sketchy prices. It's truly upsetting that they are really the only internet provider in Leesville. read more

If I can rate this company - stars I would! THE TRASHIEST SERVICE AND THE MOST CROOKED ASS PEOPLE! tech comes to my house after I call them because my cable was acting up so bad you couldn't even watch it and when the tech comes he says to us "O my bad I connected the wrong wires!!!!!) so then come the next bill I find out I'm being charged $60 for him coming FIX HIS MISTAKE!!!! I called Suddenlink and of course they were no help and told me to pretty much go fuck myself and I have to pay it and they aren't going to do anything about it!!! TRASH SERVICE! Trash customer service!! Bad everything !! STAY AWAY FROM THESE PEOPLE!!! We already paid over $120 a month just for their service and they tack on bullshit fake charges !!! I learned my lesson I tell you that much!!! BADDDDDDDD UPDATE: After contacting the better business Bureau they reached out to sudden link corporate office and that office called me saying they went ahead and credited my sudden link account all charges that were charged for that service guy BS! I hate I had to go this route but I wasn't going to throw away money for no reason! But they solved my issue and I appreciate that like I told them! read more

Worst internet and customer service I have ever had! My internet goes out at least twice a week for hours at a time. I've tried to get a technician out to fix it but every appointment is a week out. Got an appointment on Monday from 10 am to 8 pm. Waited ALL DAY LONG. No one ever showed. I called at 6 pm to inquire and was told the technician would be here. Around 7:50 I called and was told the technician cancelled the appointment. No one called. I asked to speak to someone in charge but was told no one was available that they would call me tomorrow. All they offered to do was reschedule the appointment for another week out. At this point it's comical and I'm searching for a better provider. read more

This place has terrible service I've been asking three weeks for my service to be fixed and I keep saying my schedule then I call and there's nothing scheduled then I show up and do nothing and leave and every time I call it's the same thing will get someone out there and no one shows up three weeks without Internet there is no customer service every time you call you get someone overseas and they don't help you they don't understand your situation. read more

Suddenlink Communications - Television Service Providers Near Me - Leesville, Louisiana

Worst service in town. Canceled my service do to a military move. The customer service agent said my service will be canceled at the end of the billing cycle because they do not give out refunds for days not used. Today I get a bill in the mail for another month of service. Because my billing cycle is from the 18th-18th of every month. I canceled on the 21st so now I guess I own another month. Totally miscommunicated by their customer service. I would not suggest using this company. Jennifer was the customer service rep lady I spoke with today would not give me her employee number or a reference number for this call but she said I won't receive any more bills after this. I am not holding my breath. read more

They overcharged me and it took two days to get someone that could help me. I'm hoping to switch soon.

Up front, I am not a Suddenlink customer. After reviewing internet options in the local area, Suddenlink appears to be the fastest and competitively priced option around. The competitors are DSL or Sat and pushing 20 mbps while Suddenlink runs through cable and starts at 100 mbps up to 1Gig. No brainer right? However, the company has only one star reviews on Yelp which drew my attention. On to consumer affairs where Suddenlink currently has 146 reviews with a single (yes, one) five star rating, two four stars, two, two stars and 141 one star ratings. Even worse, Suddenlink hasn't responded to one complaint. Beware! read more

I am here to leave a 5 star + review for Sergei- the technician that restored our Suddenlink service. He is the bright spot in a very difficult experience thus far. He was, and is always, I suspect, kind, efficient and gracious. Thank you for your stellar service. You have singlehandedly restored our "trust" in the monopoly of Suddenlink. Be well and stay safe. read more

This company is the poorest example of what customer service should be. As a cable company they hit us with surcharges and fees for packages we do not subscribe to. I will be cancelling my account with them. I do not recommend this company for anyone. It is nothing but a hassle unless you are mindlessly paying an asinine bill. When I have called to request information, I get the run around about what additional costs I may be incurring. I am told they can not inform me of what my charges will be for sure until I sign up. I have used many cable and internet providers and have not had this many issues. On top of everything when I stated my frustration I received attitude from the customer service representative. I have had nothing but issues from day one. Total mistake using this company. read more

Horrible Customer Service. The customer service reps are rude with gigantic attitudes. When they don't know the answer they hang upon you. Talking with a rep now and I request the headquarters or disputes department. Rep told me doesn't make sense to contact them or the supervisor because i will get the same response. I insisted and she said she doesn't have the information for her head office. Funny thing is I paid my bill on time but they take forever to post and then charge u a late fee. Service is crappy, expensive and bad customer service. Recommend everyone stay away from Suddenlink no matter where you are located. Still waiting on supervisor. Rep is Chelsea. Playing the waiting game now. I typed this all while waiting. 3015 SSE LOOP 323 Tyler TX 75701 read more

Couldn't have found a worse company if i tried. Raised my rates by almost 50% while i was deployed to Iraq. Tried to find out why and was told there would be a 9.99 charge to talk to an agent. That is just one of the few issues I experienced. Connectivity issues, speeds that are a fraction of what I pay for, and spam emails and paper mail (5-6 letters per week). I could not pressure you enough to stay away from this company. Friends don't let friends choose Suddenlink. read more

Great company service, Suddenlink. Try to turn my modem in and they are closed for Labor Day yet have no sign on their door. 2 other customers also pulled up and were pissed off cause you guys are closed. Could have at least had the decency to put a sign up. Worst company I've ever dealt with. Thanks for nothing. 0/5 read more

Suddenlink Communications - Yup. No sign saying you're closed for the day. Jerks. - Television Service Providers Near Me - Leesville, Louisiana

the worst company I have ever gotten service with. when I ended my services I was told I was good to go. two months later they contact me trying to get me to pay a bill that I wasn't even there for? (moved out). I even went to this local office that couldn't do much either. I would go with other services because this has been so annoying to deal with along with it possibly going on my credit now. I will probably end up paying for a service that I didn't even use. read more

They suck. We called to cancel it because I guess you have to pay if you go over their certain limit on the internet, which they didn't tell us about that, but when we call to cancel they made us wait for 30 minutes in the phone to cancel and they blocked my browser to where I can't even use it. Then they wanna say they have to turn off their system after I turned in their modem and I have a new internet company hooked up and it's still blocked my browsers till they turn theirs "off". Would highly not recommend them. read more

Worst shit ever worse than T-mobile. Waste of money. Do not reccomend unless your desperate in the middle of no where. Sudden link coverage is just as bad as T-mobile especially in Louisiana. Waste of money. Should not even be in business because Suddenlink sucks bad. read more

Sudden link sucks the Internet is super crapy and if you go over the certain amount of Internet you get you have to pay them extra money. If your thinking about getting Suddenlink DONT. read more

Our bill was raised to $103 with no notice they charged us $103 last month we called because normally is $75 and they said it was because we changed the date our payment was taken out yet again this month we are charged the extra $30. I've been trying to contact them and no numbers I find work. I want to cancel but can't even find someone to do it! Definitely DO NOT recommend them. read more

called because we have one of their cable lines hanging down across my back yard, a pine tree took it down, the electric co has been out fixed their line but it will be a week for the cable, I have an elderly 87 yr old who is partly blind and a 5 yr old grand daughter , this is so bad that in this little town i have to have this down and put my family in danger read more

I changed my service last month turning off my cable and upgrading my internet I went to make a payment and was told I had a credit on my account now this month I'm told that I missed a payment last month and have a late fee. I don't get how they stay in business. read more

Called on July 18 2018. I am disabled and have an ATT cell phone which needs a microcell to work 99% of the time. The microcell uses the Internet to assist in the calls. On the 18th TiVo was not working on remote TVs and phone line that is from suddenlink was out. Called Suddenlink and was also told I also had a spike in power over my service. They could not get a service technician to my house before I left town but could get a line technician to check the pole to see why I got the power a spike. They said the scheduled appointment was on the 23-24 of July to check the pole. While I was gone internet went out so I could not control my nest thermostat to cool my house down before I returned (The nest is a internet controlled thermostat so you can adjust it from your phone while at home or out of town all you need is internet and my phone has great internet, suddenlink not so). Needless to say the house was 80 degrees when we got home in central Louisiana where the heat index is over 108 degrees daily in the summer. Called suddenlink and they said they would have somebody come out on Sunday, time came and gone so I called about my appointment and they said they miss spoke and it would be Monday, but they would send someone to check the pole. The order request to check the pole was 23-24 of July not the 30th. (WTF). I did complain the my modem was flashing more lights than a Christmas tree and they said it was over three years old and they had problems with them and it needed to be replaced. I asked why they had not scheduled for that to be done and they responded it was up to the customer to do that. Well l have problems with their service every couple of months and have to manually reset the modem and call them, but I guess I never asked to have my faulty modem replaced and I guess it's not up to them to tell them their job and insist on a new one. GREAT CUSTOMER SERVICE. My first experience with them in this house was after my old house got flooded with about six feet of water and moved into this house that at the time we were flipping. Every toy my daughter had was soiled with waste water(oil, gas, insecticides, sewer water and so on, so everything was thrown out). We had our services transferred to our new house and it took ten days. Two days after it the service was connected my daughter told me her tv went out. I went outside and they had sent a service man terminate our service. They sent him out with a paper list of houses that did not have service that was weeks old and he was going around disconnecting houses from the service poles, They evidently got their list prior to the ten days of me having my service change and paying an outrageous disconnect and reconnection fee and the new service turned on, they were using a very, very, very old list. They disconnected my service and when I stopped and asked the service technician what he was doing and showed him the paperwork I received when I had the services moved, he wouldn't even call the office to verify what I was showing him was accurate. This was Saturday and He told me to call the office Monday and they could straighten it out, that would have meant no phone, no internet and no TV until they could schedule some to fix their f**k up. To bad for him he pulled his truck was pulled a little to far down the driveway so I pulled my F250 right to his pumper and said when the tv comes on I'll move my truck and I turned around and went inside. He then called and had put the cable acrossed two poles to the main service to get it back to my house and working again. So of course I moved my truck. I never got an apology or even a call and that was probably the best service I have had in ten years. When I did get them to add another line which they new was going to have to be in the attic they came in the afternoon and said that they were not allowed to go in attics after 10:00 because of the heat and I would have to reschedule, so I volunteered to go in the attic and drill the hole to run the cable thru the attic and down the wall (I didn't even get a thank you). He made the whole in the wall to run the cable out and it looked like he put his fist through it (pictures below) and used a little wall cover that didn't even cover the hole. After I complained they ordered and brought a doubled size wall outlet to fix it, it fell of the wall one week after that. I just wish it was not a monopoly on cable here because they would be out of business ( it rains to much for direct tv to be efficient ). I wish ATT 2 wire would come to this area. The real SAD thing is I have been a customer For over 30 year and they treat you like s**t, what ever happened to customer loyalty!!! And to top it off so they would not have to trim a tree (there job) they looped my cable line down the main line then to the pole closer to my house, I guess it's some sort of new engineering. read more