We had an appointment today for someone to install our router. Already paid for it and the…read moretechnician was supposed to show up anywhere from 8-11am. We waited until 11:15am and no one had shown or contacted us. We called and we're on hold for over and hour. Around 12:30 we got an answer and they said they'd have the technician call us. 3:10 I called back and just now got off hold and am talking to someone. That didn't work so they transferred me to a different department. The lady on the phone isn't being helpful what so ever. We told her the situation and she asked if we wanted to reschedule a new appointment? No! We paid and have been waiting over a week for this appointment. She responses with "well what would you like me to do?" When we told her "we want someone to come to our house today and install our internet." She said "ok" and put us on hold. It's not 3:52 and I'm still on hold. Customer service SUCKS!

I sincerely wish I could leave a zero star review…read more First, googling their address pulls up a wildly different location than they are located. What to go updating your location. But when it comes too service, anything is better than suddenlink. Seriously, a string and two cups are more reliable than their service in the leesville fort polk area. Go elsewhere if you have the option.

I am a cord cutter and ditched my cable 25 years ago, and my Dish Network and DirecTV Satellite…read moreDish services about 5 years ago. I have been using Comcast Xfinity Internet since 2005 but grew tired of the messages that popped up on my browser window and being double charged for going over the data cap they imposed. I was not able to get any fiber at my location so decided to try StarLink by SpaceX. My StarLink came with a standard ground stand rather than any kind of mount. I looked at the available mounts StarLink offered and was not sure what to order or where to mount it. I called two highly rated places that specialize in StarLink and Satellite Dish Installation in hopes of being able to mount this thing professionally. I wanted it to look good and needed someone who might have more mounting options. Bert Berthelot who is the owner of Cable Busters! called me back in short order. the other place I called twice and never got a return call, so that made things simple. Bert set up a time that worked well for both of us and he came out and mounted my StarLink professionally, ran the wire through my wall to my Modem / Wireless Router and set the whole thing up for me. I could not be happier with the install. Later I cancelled my Comcast Xfinity Internet Provider and lived happily ever after.

The owner came out with a young lady and they disconnected and removed my satellite dish within…read moreminutes. They were cordial and exactly on time. Price was excellent and they hauled the dish away. Highly recommend.

Fast friendly not only did they install my vivint.smart home security package they also hooked up…read moremy internet out in the country this is unheard of the pro that came to my house listen to my wants and needs came up with the perfect package and saved me over 120$ a month I will definitely recommend to anyone great service great people

From the owner: We specialize in making your life and home a smart home with cutting edge home automation and…read moresecurity products When it comes to high definition satellite TV services We have you covered no matter where you live with Directv and Dish network We are really also proud to offer a true high speed Internet service and home phone virtually anywhere,so whether your looking to come up with the ultimate bundle or not happy with your current providers and want to save money we are your one stop neighborhood dealer where world class service is the standard

We had an appointment today for someone to install our router. Already paid for it and the…read moretechnician was supposed to show up anywhere from 8-11am. We waited until 11:15am and no one had shown or contacted us. We called and we're on hold for over and hour. Around 12:30 we got an answer and they said they'd have the technician call us. 3:10 I called back and just now got off hold and am talking to someone. That didn't work so they transferred me to a different department. The lady on the phone isn't being helpful what so ever. We told her the situation and she asked if we wanted to reschedule a new appointment? No! We paid and have been waiting over a week for this appointment. She responses with "well what would you like me to do?" When we told her "we want someone to come to our house today and install our internet." She said "ok" and put us on hold. It's not 3:52 and I'm still on hold.

Horrible...just horrible. The Technicians are great, but their offshore customer service is…read morehorrific!!! I have been a business person for many years and if I or anyone that worked for me treated customers the way their "customer service" call center treated me this morning I would fire them on the spot. RUDE, RUDE, RUDE!!! Message to Suddenlink...bring back CUSTOMER SERVICE!!!! We pay ridiculous fees for your services and get treated like trash when we call with an issue. Currently researching alternatives as I am new to the area...this was one for the books.

The overseas help line is all you will get ... wires are down in our yard during Super Bowl…read moreweekend, and they said they'll come out next week. The technician himself took everyone's internet offline, left, lines in the ground, saying he would have us back online in 30 minutes.... he left and never came back, only filling out a ticket for someone else to do his job. NEXT WEEK.... That's what happens when they hire someone who can't speak English and has no idea what the Super Bowl is. When I asked him, as he was in his bucket disconnecting our internet, "You know this is Superbowl Weekend, right?: he said, "What's the Super Bowl?!"

Schedule install with Technician, no show no call. When called Customer Service and support, was…read moretold Technician not available need to reschedule. Reschedule date offered was 2 days out, requested to cancel, Optimum would not cancel service after 2 hours on the phone. Called again to cancel spent 2 hours being transferred to several agents. Believed it was canceled received calls from Optimum threatening will be charged for equipment and a month of service if I didn't let a Technician install service in 2 days. I advised I called another company same day Optimum was didn't show, company installed next day, now don't need Optimum service. Optimum threaten again to charge me month and equipment cost if I didn't allow the Technician to install. I responded don't send anyone, didn't want their service. Don't recommend Optimum, they don't deliver and threaten you when you don't accept their service.

New store low wait times and friendly staff eager to help! New equipment nice layout of store…read more Easy to find in front of the Walmart. Hours are till 8 PM at night Monday thru Saturday.

From the owner: AT&T, serving over 81 million wireless customersread more

I ordered hughesnet satellite internet and the company sent these people out to install it. The day…read morethey were supposed to come out they had to reschedule because their technicians didn't show up to work. Then the next day one of the technicians showed up 2 hours late and seemed to be in a bad mood. I had a spot on the north end of the house with a wide open view of the sky where they point the dish to get a signal. Well the tech wanted to install it on the south end of the house where there was a bunch of trees. In his own words he said it would be easier because he wouldn't have to run as much cable, then proceeded to say that I needed to cut down 3 different trees before he would install it. When all he had to do is run an extra 50 feet of cable. He was obviously too lazy to do so and expected me to cut down all of my shade trees just so he didn't have to run extra cable. He then left without installing the system and when I called big boys toys to talk to the owner about it, and told him the guy was in a bad mood and didn't want to do any extra work and that he was lazy, he got all puffy saying that it was his son he sent out to do the installation. I told him there was a perfectly good spot on the other end of the house, but he told me if his son said it couldn't be done, than it couldn't be done. Also that if I had a problem with it to take my business elsewhere. Clearly the tech is a spoiled brat who daddy always takes care of a bails him out of trouble. He wouldn't even look at the pictures I sent him of the open sky where I wanted the dish installed. So I took my business elsewhere. I called a distributor from Beaumont and they came out that day and had no problems installing the dish and said nothing about trees being in the way. And the signal is great. So clearly the tech was an incompetent jerk who didn't want to go the extra mile for the customer, and for his dad, well the apple doesn't fall far from the tree. Never will I allow someone to treat me like that. Especially when it's your job to install something for me that another company is paying you to do. I'm not mad though, they just can't get the job done. They have an " I can't " attitude and that sucks for them. So save yourself the hassle and use another distributor for your hughesnet satellite. Or any of their products for that matter.

From the owner: Whether your cable contract is about to expire or you're tired of dealing with the kind of shoddy…read morecustomer service that's expected from larger TV and Internet providers, it's definitely time for a change. Avoid the hassles of the usual avenues for buying entertainment when you call Big Boys' Toys. For years now we've been giving Lufkin, TX residents an alternative to going through large cable and Internet providers by offering local, friendly sales, installation and repair services. Choose Big Boys' Toys in Lufkin for quality satellite TV installation and exceptional customer care. If you need to see the latest releases on high quality Blu-Ray discs, Big Boys' Toys of Lufkin, TX is your solution. Why stream movies off of cable and be forced to put up with low image quality, skipping, unavailable services and poor customer support? Blu-Ray offers the highest quality video image currently available, giving you a clear, crisp image for the same cost or less than streaming.

A representative came to my house to make sure that I could get set up with internet and TV through…read moredish and viasat. They were able to give me same day installation and they are local. I loved it.

From the owner: We can provide you with internet from Viasat which has unlimited data plans starting at just $50…read moreper month. We can also set you up with Dish network or DirecTv services. We are a one stop shop for all TV and internet services.

If you need your cellphone repaired I recommend stopping here, but anything that deals with…read morecomputer dont waste your time. The owner here uses a freelance IT expert for repairs who is extremely unreliable. After my computer was with the guy for a month I came by the shop and was told to contact Carlos their IT guy for a status. For 2 weeks straight I tried calling, texting, emailing, and visiting the shop just to be ignored, i had to contact the local police department just to get my laptop back. I immediately took my laptop to a company called CPR in Leesville and my problem was fixed within a day. Im warning yall now, please dont waste your time for computer issues.

Took my phone in for a screen, charged me $150, had a new screen put on. Got my phone back, screen…read moredidn't work and they broke my home button, got another screen on and now home button (got charged another $200). Got phone back and they broke my camera during that time changing it. Got charged another $50 for camera. Then i got my phone back and the screen was messed up again. I then told them i had been charged for entirely too much stuff over the course of 1 working day and was told "not my problem. This place is terrible.