I have had a portable oxygen machine since 2012. I have had problems with this machine and the…read moreoffice in Alexandria, LA has not been able to correct the problem. In fact Monday I went to the office and was told that they no longer handle the portable oxygen machines. This was a complete surprise to me since I received no notice about the fact they would no longer handle oxygen machines. Also, my CPAP machine is through their company (1/2016) They have not contacted me about needed supplies since January of this year. Their service is awful! I would not recommend this medical supply service to anyone. I will try again to get my prescription transferred to another company. This will be my second attempt.

Lincare always delivered my father's oxygen tanks and other medical essentials promptly, as needed…read more They also come to pick up tanks periodically as they emptied. What I really appreciate, beyond words can even explain, is their customer care. After my father passed away, I was the "lone ranger" left in charge of dealing with affairs. One of the things on my seemingly never-ending list was contacting Lincare to pick up the items that were left and taking care of the remaining charges. It took a few phone calls and messages left, but the person I spoke with (Linda?) instantly put me at ease, letting me know how sorry they were for my loss and that they would take care of pick-up ASAP. They arranged with me a specific date and time within the next few days. That employee arrived promptly and was so very personable. He knew my father from previous deliveries. We talked for quite some time. When it came to taking care of the bill, they were very understanding of my situation (I had to go through the courts to establish an estate account, ect). They were so understanding and never demanded immediate payment. In fact, they really took care of me. Without going into too much detail, I just have to say that this is completely UNLIKE most businesses/companies that I've had to deal with in this situation. If anyone from this company ever reads this review, I want them to know how appreciative I am for their understanding and excellent customer service in such a trying time. I would reccomend Lincare to anyone needing respitory care or medical equipment, especially the Lafayette, LA location!