I wish I could give this place zero stars.
First of all, I have been to this clinic twice now - both times, I had to wait about 45 minutes past my appointment time to be seen. And I had MORNING appointments. They clearly do not respect their patient's time.
After my first visit, I was given a prescription that was so wrong I felt blind in one eye, and they gave me astigmatism contacts which hurt so bad my eyes watered. I went back a week later for another contact-lens checkup. After another 45-minute wait, I was seen by the doctor and given a new prescription. This time I specifically told him "I want HYDRACLEAR OASYS, with NO astig." He assured me that I will receive that kind. I go up to the front desk and they bring me Hydraclear WITH astig, except this time, the power in the right eye was even further from where it should have been. Now it was at -5.0 when it should have been at -3.75. Weird. I told the receptionist that this wasn't what I asked for - I don't want astig. The receptionist told me that I have to wear astig contacts. I told her that that last ones hurt my eyes, but after some thought I admitted that maybe it was a brand problem and agreed to try these ones since they were my preferred brand. I put them in, left, and turned straight back around because the pain in my eyes was so bad I wanted to cry. A nurse brought me to the back and asked me what the problem was. I told her that the prescription is wrong, and these are hurting my eyes because they are astig. I told her "I want HYDRACLEAR OASYS WITHOUT ASTIGMATISM." She said okay, left, and came back with Air Optix with astig. I was about to lose it at this point. I told her again, "I want Hydraclear without astig". She told me that I "HAVE" to wear astigmatism contacts because I have astigmatism. I told her I have worn the same ones for ten years and they've never bothered me. She asked me "Miss Stephanie, has anyone every told you that you have astigmatism?" Basically she thought I was in some kind of denial about mild astigmatism. I told her "yes, I get an eye checkup every year, and every year they tell me I have astigmatism but this brand always works." She then asked me if this is my first time wearing contacts. I said "No, I told you, I've worn the same contacts for ten years now." We were basically just arguing at that point. This nurse would not listen to me, the patient - I honestly don't know what her problem was. I swear I repeated and explained myself a dozen times. She finally grudgingly said she would give me non-astig contacts to try for the week. She brought me Air Optix, though, and I had to specify and ask for Hydraclear for what seemed like the billionth time. I then remembered that I was blind with this prescription - I explained that, and asked her for my old clear prescription instead of the -5 . At first she said no because she doesn't know my old prescription, and I said we should look in their computer system because last week I brought in my old prescription for them to put in their system. She looked on the computer and said it wasn't entered. So you're telling me I moved three different times cross-country with that piece of paper, I gave it to them, and they lost it? Fine - I told her I have the old contact box in my Jeep, I just have to go get it, but I can't see (because at this point I had no contacts in). She did a lift-the-arms-in-frustration movement and said "Oh! She can't see!" It was a serious wtf moment. I blindly felt my way out to the Jeep and back with my old trusty contact box. In short, she agreed to give me the prescription but told me she was "making a note that the patient requested it" because it was so different from what the doctor prescribed. She said this like some kind of threat - I was like "fine." I don't know how they got my prescription wrong twice.
To top it all off, my glasses that I had sent out with them for new lenses came in today with the bad first prescription and I'll be damned if I have to pay for new lenses again. They WILL be footing the bill for the correct lens prescription. read more
