We had an appointment today for someone to install our router. Already paid for it and the technician was supposed to show up anywhere from 8-11am. We waited until 11:15am and no one had shown or contacted us. We called and we're on hold for over and hour. Around 12:30 we got an answer and they said they'd have the technician call us. 3:10 I called back and just now got off hold and am talking to someone. That didn't work so they transferred me to a different department. The lady on the phone isn't being helpful what so ever. We told her the situation and she asked if we wanted to reschedule a new appointment? No! We paid and have been waiting over a week for this appointment. She responses with "well what would you like me to do?" When we told her "we want someone to come to our house today and install our internet." She said "ok" and put us on hold. It's not 3:52 and I'm still on hold. read more

Horrible...just horrible. The Technicians are great, but their offshore customer service is horrific!!! I have been a business person for many years and if I or anyone that worked for me treated customers the way their "customer service" call center treated me this morning I would fire them on the spot. RUDE, RUDE, RUDE!!! Message to Suddenlink...bring back CUSTOMER SERVICE!!!! We pay ridiculous fees for your services and get treated like trash when we call with an issue. Currently researching alternatives as I am new to the area...this was one for the books. read more

Have been with suddenlink for over 3 years now and had the bundle pack with all services. Service has been excellent and customer service is excellent. Pricing not so great but being only cable company cant complain to much. Anytime needed a tech tjey had someone here usually within 24 hours. read more