My account was recently acquired by Suddath after nearly 10 years. In late August I decided to close out my storage unit and requested to have my contents delivered. In the correspondence I received to alert me of the acquisition I was given a contact number if I had any questions, the number was to the corporate office. I spent most of the month trying to tract down the local representative to initiate this process, in late August I finally reached a representative, Jocelyn Pacheco. From late August through September we have exchanged multiple emails regarding my account, I have requested a balance of my acount to include my delivery charges but all I have gotten was a number of excuses. When I finally receieve a bill the charges were incorrect, remember I have been trying to resolve this matter since August while still being assessed fees for the unit. I received another bill today which takes my account through October, you can imagine my frustration. I tried to get my contents delivered on September 24, now the date is October 29. I have reached out to the cooporate office and still no resolution. I am committed to updating my dissatisfaction until this matter is resolved. Poor customer service and response to customer all played a huge role in my review of this company. read more

Atrocious experience. These guys were subcontracted out by Sterling Lexicon as part of a company relocation and charged almost 20K for an interstate move that I have done for under 5K myself 2 years ago, using up my entire moving allotment and forcing me to pay out of pocket for basic expenses that I was told would be covered. Mind you, this was a very basic move where they showed up with two people (I move a lot and normally see 3-4 people) and one of the two guys used our apartment to spend the whole time chatting on the phone and standing around. When I arrived at my destination and notified them of my new address, they told me it would be two weeks to schedule a truck to get my belongings from a storage location less than 5 miles away. Meanwhile, a colleague of mine that used a different moving company (Piece of Cake Moving, they're fantastic) was able to get his belongings the next day, because the truck drove up with him and delivered his belongings right away. These guys are slow, they don't communicate and it's very clear that they use their status as a preferred vendor with the corporate moving services to abuse and price gouge because they're not competing for the business of the people whose belongings they're moving. read more

I used Suddath in 2017 and they were great. A lot has changed. This was the worst moving experience I have ever had. The packing crew broke a glass table the first hour they were at my house. It went downhill from then on. I went into the kitchen to find one of the employees with my sunglasses on top of his head. The crew ate all the food I had brought for myself. They just helped themselves, never asked. Items from the kitchen were thrown in boxes without being wrapped. It was awful. The woman who was supposed to be in charge, had no control over the crew. At one point, I went into a room and she was going through my dresser drawers. These were the most unprofessional people I have ever dealt with. Do not use Suddath! read more

Terrible experience. The lady that did the survey is completely incompetent. She estimated that we needed 29 boxes for a 4 bedroom house. They used 225 boxes. This lady should be fired. Completely set us up for a terrible experience and a 12 hour moving day. Use any other company. read more

This company does not care about you or your items in any capacity. They rushed the entire process and failed to successfully pack our itend to withstand the move. Countless items are damaged beyond repair and when the detailed list is submitted to the company they offer next to nothing and go one step further to accuse us of lying about our lost items. This is hands down the worst most traumatic moving experience of our lives and will NEVER recommend or use this company under any circumstances. If you have anything you care about don't let ANYONE from this company touch it- it will be destroyed and they won't care even in the slightest. Wish I could give them zero!!!! read more

Overall a horrible experience that cost us everything. The packers came and were very sketchy, asking my son multiple questions about our valuables when we weren't in the room, didn't write details about the inventoried items and refused to seal to crates when they were ready to leave. Fast forward to our arrival in Germany, the crates arrived with seals broken and when they were opened... every single one of our crates were robbed. Only half of the items we shipped arrived, most of those were damaged and nearly every single item in our "High Value Inventory" was stolen. We submitted a claim and the managing company SUDDATH said we couldn't prove we had the items because their inventory person was very broad and just wrote "Collectibles high value" or "Jewelry, high value". They offered us less than 5% of the total stolen or damaged items. The packers packed several high value items into our family safe that we use for important documents. The safe arrived blown-up and pieces of it were all over the place. all of our family documents were damaged and everything put in there was stolen. Suddath claimed they are not responsible for items put into the safe, even though their shipping agents put them in there. It has been a year and we still have not gotten a single apology or acknowledgement from SUDDATH or their packers "FOUNTAIN MOVING & STORAGE." read more

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To be fair, I can't write a review on their actual moving services because we never got that far. I placed a call asking for a quote. I was bombarded with texts and emails to schedule a virtual walk through so they could see what needed to be moved. I did everything asked (by the text or email - never a human), I checked to make sure my phone camera and microphone was compatible and I accepted the calendar invite for date and time, but when the date/time came, no link to join, no text, no email. Nothing. I replied to an email and was told they contacted me. Suddath has taken AI way too far. The inability to speak with a representative was frustrating and wasted an afternoon of work for me. I am going with a company that actually talks on the phone with me. Now they send an email asking why I cancelled the appointment with a link to a survey. The link doesn't work. Get it together Suddath. read more

Suddath is absolute garbage. Stateside move, took over a month sleeping in air mattress before goods received. TV, broke. Chest freezer, broke; ride on mower, broke; fishing gear, broke; bicycles, missing parts, broke. This company is terrible. read more

Regarding the Goods Themselves: Many items: some high value and sentimental included on the claim, were not received by us (such as my great great grandmother's antique bed and windchimes from her funeral) Many items were not inventoried which we did receive. We also received items that were not ours and sent those back on the truck. The unpackers can attest to the lack of inventory and missing items. All items with a yellow tag were not inventoried and were items I had to call Planes Movers to come back and pick up after the initial packing date. All yellow stickers were put on after the orange and blue original stickers and therefore not inventoried or scanned. Almost all boxes were labeled incorrectly and didn't contain any of the content notated (when a notation was even made). On the inventory Items such as "Refrigerator, Stove, Dressers...and more) were recorded as having come from the living room or garage... Additionally, 48 boxes and crates were packed with no padding or wrapping: meticulously sorted and organized content of drawers, cabinets, vanities, toolboxes etc. were unceremoniously dumped into the boxes...This included opened items of liquid food such as oil, vinegar, syrup etc., chemicals (Ammonia and bleach were packed together), and beauty products. Despite having labeled items not to be packed with a yellow post-it sticker, they were packed.  Including all the prescription medication, OTC, the purse I was using with my ID and Debit Card etc.   (Things you said not to pack anyway so why did they touch it) The Furniture was not covered, wrapped, padded, or in any way protected...point blank none. Items were stacked directly on top of and in contact with other items accounting for most of the damage which is chipping, scraping, rubbing, dried out and cracked from being stored in a high heat environment, and separation of joints.  Some items were obviously improperly handled as tops and sides were separated or completely off. There was extensive damage to our almost brand-new range and some to our also almost new refrigerator - the full reimbursement was denied as Suddath deemed these useable. However, it is the expectation that no damage will come to these items, and I would have returned them to the store if they were received in this condition or they were damaged in this manner during the installation. This is why full reimbursement was requested. Regarding the Moving Services: The movers were late during the departure by at least 2 hours...including both packing and loading days, incredibly slow, and did not know how to pack or label as expected by a professional moving company. We had to have them repack a few boxes we opened as they were very poorly packed. These were discovered when looking for my purse; the one I was using, which they had packed. This was not located, and I had no debit, credit, DL, or military ID for nearly 3 weeks. We did not check additional boxes but upon opening at least 48 of them upon arrival at our destination address they were packed in the same manner, including the boxes I asked to be repacked. The packers did not properly label almost any boxes. They were misidentified as to contents and room. Many items on the "No Pack" list were packed and leaked. We had to have Planes return to our home the next day as they forgot several items that were to be included in the move. The destination movers (Gulf Moving) held our items 2 full weeks after we were notified by the government they had arrived at the destination. (Proof available) The movers on the destination end didn't show up on our designated day and blamed Suddath for not releasing the paperwork, which was a blatant lie, as the emails Suddath sent were staring everyone in the face. The destination moving company "no-showed" on the agreed upon date of delivery. To add to this unprofessional behavior, it is documented that we had continuous contact with the company, beginning with an email from them with the delivery date and many times between the no show and receipt of our goods.  Again, the company representatives who spoke to Suddath denied they had any contact with us despite our retention of the emails, voice mails, and phone log. Even after the company showed up, they were unprofessional and unorganized (the management, not the direct workers), understaffed, and didn't know we had at least two trucks (probably a third) or the total weight of our goods...stating their paperwork showed 1 truck and only 4500 pounds...again a lie because Suddath had the originating emails and paperwork they received. Upon delivery (which they were 3 hours late because they were loading the truck) they showed up with one (rented Penske) truck and thought that was it.  They came back after about 3 hours with the second truck and 1 person to unload it all. Later the workers from the morning showed up voluntarily to help this person. (Which is why I rate the workers at least as good) read more

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Wish I could give zero stars. The WORST service I've received in my 20 years of service. Not only did they lie about calling me back with updates when I called them everyday. They also kept pushing my delivery date back while telling me I would have to pay out of pocket for storage if I couldn't receive my shipment right away. How are they still in business and how are they still allowed to bid for contracts! read more

This is my first time using and probably my last. The packing company only brought 2 people for a 2 story 4 bedroom home. So it took them almost 11 hours to pack the house. And they ran out of boxes before even getting to the bottom floor and a virtual survey was completed . They took apart EVERYTHING and had multiple parts of the Items taken apart, placed into different boxes so it was hard to find. And I know alot of the taking apart of furniture was Unnecessary as we have used another company before . This is my first time using and probably my last. The packing company only brought 2 people for a 2 story 4 bedroom home. So it took them almost 11 hours to pack the house. And they ran out of boxes before even getting to the bottom floor and a virtual survey was completed prior so I don't know how they ran out. They took apart EVERYTHING and had multiple parts of the Items taken apart, placed into different boxes so it was hard to find. And I know alot of the taking apart of furniture was Unnecessary as we have used another company before . Now the communication was excellent. From the packing, relocating and arrival....that went well. But the other issue was the drop off. The driver of the truck told me that he left a box at our house that didn't belong to us. He also said he had other boxes that belonged to me on the truck. So a little inconvenient but at least the driver of the truck said he would bring the goods back to our house. read more

If you are in the military like me and the moving company is them Dont used it. They move my household goods from Fort Campbell to Fort Liberty. My belonging where in a storage for almost a month. When I received my households broken and missing items. When I open the boxes cockroaches where found. Employes using profanity in my house in front of my 4 years old daughters. Now I make a claim for missing and broken parts. My claim is about $9k so think how they care about other people belonging. They stolen a lot of Snapon tools, dewalt eléctric(battery) tools including charger and Army jump boots. The quote they send to me was $3,500.00 for all the damage they make. Like a joke. I wish i can find a good lawyer for this and him/her can handled for me. This company send you a quote then when you try to reach the same person never is available and when you leave message to them they never call you back. That is how unprofessional this company is. Im been working with this for months. To show you im not talking just for talk my BIL is BGAC0649750. THANKS FOR NOTHING TO MRS. JIA Li and Mr Steven. Im tired to work with fake leaders and employee read more

Late and did not honor the agreement to pay compensation if late. Email chain with this company they were rude and unresponsive. Also waited till the last day to respond everytime. They don't honor their timelines or their own compensation plans for missing timelines. Dishonest. Disrespectful. Lazy. read more

Only posting a 1 star because can't post a 0. This service was hands down the worst moving company in my 6 PCS moves. Majority of all my items were received damaged, the drivers asked if I wanted to sell my items prior to off loading. No confirmation date of delivery was provided other than an ETA to the local area. Then when the driver showed up to the military gate, he had his boss on speaker bad mouthing me that I could hear- unbeknownst to her. There was no confirmation and I heard every rude word she had to say. Only after I tipped the driver did he conveniently ring my doorbell to give me my opened box with my Yeti Cooler, saying " oh didn't want to keep this...". I would never recommend this company to anyone. read more

Worst ever. Scratched our new flooring installed less than 2 weeks prior to move in. Scheduled 21 crates to be unloaded during 4 days. Did the "move" in approximately 10 hours. During the move in, drug furniture on the floor, but was not able to see due to the volume of boxes. Wife still was working full time, i am still stationed in another state. Then a hurrican hit. Once we found the damage we reported it right away. The company would not do anything to repair our floors. Now, we have to pay to fix their laziness and incompetence. read more

I would give this zero stars. This company is absolutely horrid. They don't care about the families they deal with let alone the stuff they have. They lost two crates full of things I cannot replace after 30 days of "searching". I am almost 100% sure they didn't even try to search for it. I don't understand how a business could call itself one without checking in on the client, keeping them updated on the search even if it's just a "we're still searching", and then find a way to help when items that can't be replaced are "lost". This is literally the bare minimum of customer service. It's not a luxury to get this treatment; it's basic human decency. It's in the warehouse in Jacksonville because it never made it on the boat. There is no registration of it getting on the boat nor arriving at our destination. I know it's there and they are just not choosing to look. How do you not register this? How do you not log it? How are you going to continue to make this entire experience even more painful by saying the things we had are not worth what we're asking for? This company makes millions and they have the audacity to say "no" to our claim? Like it'll put them under because of it? Just write to us and say you don't care and save everyone time. These reviews speak volumes. It's not a unique experience. It's a constant occurrence. This company doesn't care. Don't buy into the "thoughtful" responses on here because the only reason they do it is to prove that they "reached out to help". Trust me when I say, that reach out will lead you nowhere because, conveniently, no one answers the phone or they forget to call you. They don't care. At all. I would love what the president and GM has to say about this. Considering that his little blurp on the website is: Dick is a transformative business leader and ensures safety and quality customer experiences are the best. What an embarrassment to the family business. read more

This is the absolute worst moving company that I have ever used. I am a 20-year military service member and have had to move over a dozen times and have only had minor damages to my HHGs. I've been lucky, but my luck ran out when Suddath was assigned as my moving company. These so-called "professional movers" managed to break my 2,800-dollar TV that traveled from Hawaii to Jacksonville in its original packaging. All they had to do is install a base and place it on an entertainment center and they managed to mess that up. I get it the movers make mistakes and things happen but there is no excuse for their military claims department. They finally responded to our claim 59 days after we reported the TV. The first offer was an absolute slap in the face. They offered me 1200 dollars and suggested that I replace my TV with another model of TV that was at least 4 levels below the quality of the one their team broke. I sent them a rebuttal with all receipts, pictures, and information on the TV and info from Samsung on their suggested equivalent replacements for the TV. Almost 40 days later I finally got an actual offer. They found the exact TV through some Amazon third party that I never heard of. I looked up the reviews for the seller and all of the actual reviews said that customers either did not receive their TVs at all or there were major issues upon delivery and that their customer service is nonexistent. I expressed my concerns with Suddath and they basically told me that I was wrong and that my concerns were not valid. I wasted 3 months trying to settle my claim with Suddath and ultimately had to transfer my claim elsewhere. AVOID USING SUDDATH! Their movers are terrible and the claims department is even worse at their jobs. read more

Suddath - Suddath's handy work. - Movers Near Me - Jacksonville, Florida

Sent false timeline email for our house hold goods and never followed up after they missed the delivery date. Hasn't answered email and get the run around on the phone about filing an inconvenience claim and details on whether the shipment is. read more

I was given a large donation from a business and Suddath brought and assembled all the furniture etc. It wasn't easy as many of my offices are different sizes and busy. Gregg Templeton, Steve Sweeting and Brian Hewitt did an outstanding job putting together everything over many days. They were fun to have around and great to work with. The job was far from easy and they did an outstanding job. Andre Yobst was in charge of the delivery and also was great to work with. I can't thank Suddath enough for the job they did and the people they hire to get it done. Thanks guys! read more

Don't waste your money. We had a local move with storage. Should not have been a big deal. As it turns out, it was. Our belongings were loaded neatly onto the truck by a very polite and careful crew. They get 5 stars. We were led to believe that the load was going to the storage facility and would be loaded just as professionally into crates the next day. That didn't happen. They offloaded the truck to a space on the floor where it sat for weeks. Then it was loaded into crates. When the crates arrived, it was the most unbelievable experience. They had heavy furniture on top of chairs. Heavy boxes were stored on top of lamp shade boxes. Furniture was gouged.Boxes were crushed. The offloading crew said that the warehouse crew just "threw stuff into the crates." Throughout the process, the sales people and customer service reps were the most unhelpful, nonresponsive I've ever encountered. The one good thing? They paid the claim. But it wasn't worth the cost of doing business with them. read more

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I recently used Suddath to move from Seattle to North Carolina. I had a good experience working with the moving coordinator. I am giving a 2 rating because the van storage service they partner with cheated us on our claims. If you see Nilson Van & Storage as the service provider as part of your move, walk away. During our move, they damaged our rented property and told us we had two days to claim but made us sign the papers because the drivers were too busy to leave. Then, after one month, the VP of Nilson Van & Storage emailed us they were closing our claim because we signed the papers. Beware. read more

Sorry for the long post. I am PCSing and Suddath is the company that has the contract to move my Household Goods (HHG). Suddath contracted another moving company to actually pack up and ship my HHG to my next duty station. On 6 June 2022, the packers arrived to my resident to pack my HHG which was a two day event. On the second day, they finished and had me sign an IPAD that had the inventory of my HHG. Not once anything was mentioned about my High Value items. When I asked, they said that the movers would handle those items. From this, it made me look deeper into this issue. When I looked at all of the boxes they packed, the boxes I know had High Value items in them was labeled with generic names. For example, a firearm that I'm shipping was labeled black Army tote. So if something happens with HHG and I put in a claim for my firearm, it is more than likely not going to be honored because it is not listed anywhere on my inventory. On 8 June 2022, the movers came and started loading the truck with my HHG. Once they finished, I again was asked to sign the IPAD with my HHG inventory. I noticed this time the staff member skip over the High Value list and it had nothing on it so I asked why was the list blank. He stated that I didn't tell him what was considered High Value. Once I named off things that I wanted on the list, he refused to add some of the items. He stated " Because I don't know what the packers packed, I can't add them but If you call Suddath, they can add them." On 9 June 2022, I called Suddath numerous times until I got someone. When I explained to them what happened or didn't happen, I was told that there is nothing they can do since the inventory has already been signed which is unfair to me due to them giving me false information. The lady I spoke with stated that she will speak with her supervisor and they will call me back which never happened. On 10 June 2022, I called back to speak with someone about this issue and to hopefully get it fixed. When I finally got someone on the phone, they stated that it is nothing they can do at this point because they don't know if I'm lying or not about what I'm trying to add to the High Value list. She also tried to reassure me that my HHG would be fine......I'm not comfortable with that AT ALL! So now this place have all of my and my family's HHG and none of the High Value items are being tracked (outside of what I told him and what he was willing to add). It is sad that I just have to hope for the best for ALL of my HHG to arrive at my next duty station in good condition. read more

AVOID at all cost - DO NOT use this company! Our family has done five military moves in the last decade, and due to Suddath this has been by far the worst. Nightmare would be an understatement. We didn't find out that they outsourced our packing/pick-up to a 3rd Party Agency until the local moving company arrived to our house. Suddath never assigned a driver (and still hasn't) to our shipment and failed to notify us of this issue. They've now missed the contracted RDD delivery date and still have no driver assigned to our shipment. When pressed, they cannot even give us an ETA or explain why we've gone half a month without our household goods thus far. What they are doing is borderline criminal - taking on more government HHG shipping contracts than they can handle or service, in order to make a profit, at the expense of military families. All our belongings are still sitting in the back of a trailer in a local shipping company parking lot, where they've been for weeks, subjected to the heat and humidity of the south. We've tried reaching out to the movement coordinators multiple times, and get the same excuses: "no driver has been assigned yet, we'll call you when we find one." There are multiple other families who were forced assigned Suddath who have been waiting close to a month (some longer) for their goods to arrive or a driver assigned. And they are just as frustrated, as their kids and families sleep on air mattresses and eat dinner off the floor. I will change/update this review if Suddath immediately addresses these concerns and delivers my items like they were paid to do. As you can tell I'm very frustrated and upset by this terrible service. read more

Like other reviews without a doubt, I can't find a single positive thing to share. The whole process was chaos at best from assessment of container size, packing team, loading team, local delivery, move coordinators and lost claim analysts. Each team blamed the other, yet ultimately they will do nothing to help or fix that doesn't suit them. Our packers arrived and left because of "an injury" that was fabricated because the same person following day with no injury. We had to notify the coordinator as they had no clue that no one showed up to finish. Finally a local packer showed at 6pm (6 hours later) and said, I will stay in your apartment all night and sleep here to finish. Completely unprofessional. We lost opportunity for the original sea container to be used so we took a full extra day to complete and we had to do the coordination on site ourselves. The final loading was total chaos with many men in the apartment taking items unnumbered but we were busy monitoring progress in basement so we didn't know they weren't packed or numbered including a speaker system which was lost and our claim denied. We had no expectation everything would be perfect but never expected the ultimate in customer service failure. The final blow in the worst experience of our 6 moves was the SIRVA claims analysts. We submitted a claim for a $400 speaker system. At no time did they reach out for any additional details and the packers claimed "no items were left out of boxes" and because you signed the document (which we have no receipt or copy of the final signature), we deny your claim. So apparently the policy protects them but not the mover. My only advice to you in dealing with Siddath or the SIRVA moving team is don't. Request another provider. There are way better options and none worse we have worked with. read more

Dealing with this company will be the death of me. I recently moved after retirement from the military. Suddath was the company that moved us. Our issues started with the packing. The first group that packed us up completed their inventory on an iPad. The next group that came in to finish packing the bigger items and load the truck had no access to this inventory. So now we have two separate inventories. One physical and one digital. The driver assured us that he would compile them and all would be good. Fast forward to the delivery... Of course the delivery driver does not have both lists and is unsure why several items have stickers from different lots and colors on several items. We end up working through it due to my OCD wife's due diligence. The only issue is, we have a couple of Items missing. No problem right? These items are clearly listed on the inventory and the claim process should be fairly easy since it is only 2 items I am claiming. I go to file my claim and of course they have not updated the status of my delivery to delivered so I do not have the option to even file a claim yet. To get this updated, it takes two and a half months and 5 phone calls with each person assuring me that it has been done and should reflect in 24 hours. Finally I file my claim. They have 30 days to offer a settlement. On day 30 at 4:47 Pm I receive an email stating that the Item numbers I filed to not match the inventory and they can not be certain that these items were on my shipment so I was offered a very generous $0. My first thought was that I had obviously entered my information in error. But that was not the case. Not only did the inventory items and description match, but I also had two forms documenting that these items were shorted from my delivery signed by the "Crew Chief" of the delivery crew. I just don't understand this level of customer service. It is not a huge deal to me that I recover the roughly $600. It is however a huge deal that these companies do right by the military families they are servicing. At any time during the "thorough" investigation process, they could have simply called and voiced a concern over my claim which could have been remedied in roughly 5 minutes. Instead, I am sure I will have to wait another 30 days for some half-a$$ investigation that will put me at square 1 again with this claim. Zero confidence in this company's management and customer service. read more

Disastrous company to work with. Disorganized, dishonest, and incompetent. We ordered a move via United Van Lines that apparently have Suddath in their network. Had everything discussed in advance, they were initially very nice on the phone. We packed most of our stuff on our own, only had few large items they needed to wrap and pack, which we informed them and recorded on the "survey" they did in advance. Day of loading they had a mixup of our work order with another customer's and the crew came unprepared to do some of the final packing. The only thing they offered was a lip-service "sincere apology" only after the realized they mixed the paperwork... Then, a week later, when inquired about the delivery dates - it suddenly shifted outside the original "guaranteed" window - forcing us to spend more money on hotel and temporary arrangements. Again they offered meaningless word of "sincere apologies" and after some back and forth they offered a "generous" $100 refund. They are not to be trusted for professional move if you care for proficiency and predictable plan. They have zero respect for themselves and they have zero respect for customer's time and money. They express no shame in the mishaps. This company deserves to be shutdown. read more

Subpar experience with this military move. Suddath moving co was assigned to me on 16 Nov, and scheduled me pack/pick up date of 14 Dec. - A pack/pick up 3rd party agency was assigned, and conducted a walkthrough on 19 nov to confirm our estimated weight. - On 13 Dec the movers arrived. They were unexpected and we were not prepared to proceed with the packing. We had the 14th circled on our calendar and had a list of things we still needed to prepare. After calling the local moving company and Suddath, We came to the conclusion that the email informing suddath of the time change(needing 2 days the 13th/14th)went to someone's inbox at suddath who had not been at work for a while, therefore the news of the change never made its way to my family. After speaking to my suddath rep, all I got was a " well we're verry sorry about this" but sorry only carries so much weight. My 4 mo pregnant wife and I and had 2 hours to get our stuff semi ready, all while having our kids with us (Childcare was lined up for the 14th). Absolutely a stress filled day, that no one took sincere responsibility for. read more

We have had a HORRIBLE experience with this company. We are a military family and we have not seen our belongings since June 14th. Two months without any of our things. They were supposed to deliver it 13 days ago and they "can't find a driver" to deliver. I've called and called and it's the same answer every time. No one is doing anything about it, no one is trying to help our family, no one is doing their job. It's just disgraceful. Their customer service is horrible and the fact that they can't perform their job is so ridiculous. Don't waste your time with this company. read more

Add the Taylor family to the list of military families being emotionally abused by Suddath. I, too, would give negative stars if that was an option. We're nearly a month past the required delivery date (RDD) that we agreed to, which is more than a week after the real RDD. We have family in Texas, we went to visit them and give this company time to resolve our situation. Did they do anything? No. Zero communication. Ignored emails. All we are hearing is "driver shortage" and peak military move season, which, nearly a month after the RDD only sounds like more lies. We had to tell them where our stuff was, TWICE! I may not be able to affect much change, but I will do what I can to make sure nobody we know in the Army willingly accepts this company for their move. With another week to wait before our belongings are delivered, I'll update this review. They are assisting with our inconvenience claim, but that's because another military family blew this story wide open on the CBS affiliate in Jacksonville, FL. read more

No real problems with my move. Suddath was the coordinator; the actual move was contracted out. They communicated very well with me, I always knew what was going on. Only issue I had was the pick-up took all day, because the pick up guys only had one person taking things apart for ease of getting on truck which took forever. And when i say he took things apart, I mean he really took things apart, which in turn led to the delivery taking longer than it should, because the team putting things back together had to try and figure out what went with what. So there was some confusion. Seemed to be quite a bit of overpacking, as well. Metal items (i.e. utensils, etc.) heavily wrapped in paper (will they break?) while some more sensitive items weren't as well wrapped. Again, no real complaints. Just small minor issues. I'm very pleased with the service provided. read more

I have had 5 household good moves in the last 10 years and this was by far the worst move I've had. Multiple items broken with very little offered to me in return. The claims process has taken over 4 months now. I have given up and decided to take their lowball offer just because I don't want to keep the broken items in my garage anymore. If you have the choice, don't go with this company. I would give them 0 stars. read more

I truly wish I could put no star at all. Unfortunately I can't... I'm currently still waiting for my household goods (from NC to OR). I was told by their driver that my goods would be here a week from pickup AT THE LATEST. It's been 2 weeks now and I drove across the country like a crazy person based on what he told me. Then they could even get ahold of the driver at all. Now my household goods won't get here for another week. This company is trash. If you are looking for good service look elsewhere. I'll update when my stuff actually gets here. I can't wait to see the condition of my belongings after 3 weeks in a truck. read more

You can add our family to the long list of military families mistreated by Suddath. They gave us a website for tracking which showed our things being trucked from Maryland to California in June, in order to transport them overseas. After the tracking showed no movement for seven weeks, I inquired via email. I was fobbed off once with false information, but customer service finally did the leg work the week of August 11 and discovered our things were still in the DC area, 3000 miles away. We are now less than two weeks out from our required delivery date, customer service takes days to respond with tracking information, and we have no idea when our stuff will arrive nor any trust that it is where they say it is. We are not new to overseas and transcontinental moves - this is #9 for us - but we are new to the false data and apathy Suddath has treated us with. I emailed the president of military moves today and I am exploring other avenues to make sure that this doesn't happen to anyone else...if you can, avoid this company for your Transportation Service Provider. read more

If you're a military member and you're assigned Suddath as your mover - call your transportation office and request a different company. Suddath is the most dishonest, disorganized company I've ever worked with and this by far was the worst PCS move I've ever conducted. To finally get our household goods delivered required daily, sometimes hourly calls from my husband and myself to include the Military Quality Assurance offices in both our departing and receiving location. Let's start from the beginning. We were authorized a 3 day pack out and 1 day load. We were called the day before, that we would be doing a 3 day pack, but the last day they would condense with the load. Our packers arrived and told us they would only be doing a 2 day pack out. It didn't get done in 2 days, and it barely got done in 3 days unsurprisingly. In addition, we had 3 items that get crated due to the size/value. We were up front about this and every time someone contacted us we stated we needed these items to be re-crated. Suddath never arranged for a crate company. Their solution was they'd send a crater eventually and those three items (worth more than the entire cost of the move) would catch up to us eventually. We were promised a direct delivery and told them that was unacceptable and they finally delayed the shipment to ensure ALL of our goods would be shipped together. Unfortunately this had some unintended consequences. Namely, our items arrived two weeks after our required delivery date. So, we had a brand new empty house, no furniture, and inconveniently all of our goods were delivered 3-4 days after we reported to our new duty stations. While our commands were flexible in allowing us time to unpack, we had to purchase new uniforms to report into our next units. We had stupidly packed them into our household goods shipment, believing the company would actually deliver by our required delivery date. Silly right? To think the company would actually hold to their government contract and not be 2 weeks late? Well, during these two weeks, we would call and sometimes we would get returned and sometimes they wouldn't. We were lied to on numerous occasions. At one point, no one could tell us where our household goods actually were - and it turned out they still hadn't even left our departure location on the day they were actually due to be delivered to our home. We looked up the Vice President of Military Moves and requested to talk to him. That's when we got a hold of Erica. Erica is mentioned in many of these threads by Suddath's digital media team. Erica was great and she really did work hard to get us our goods on time and keep us informed. She even informed us about an inconvenience fee program where we could submit all of our receipts regarding meals and other reimbursable items and would be reimbursed for everyday past our required delivery date. When she finally couldn't get us our goods, she informed us to submit our receipt for buying new uniforms (more than $600) and she would try to get those included. Eventually our household goods were delivered. I deployed a week later and my husband had to unpack it by himself while dealing with our unruly toddler and starting a new job. If they had delivered on time, maybe life would have been a tad bit easier. Knowing what my husband went through, my heart goes out to every military family who's had a crappy moving experience like this and the spouses who hold down the fort during these moves. However, the story doesn't end there. We submitted our inconvenience claim and are now interacting with Ryan. Our claim came to about $1900. Ryan has determined we're only getting $900. And those uniforms that Erica said she would work to get covered? Well Ryan, can't get ahold of Erica (someone who works in his own company) so he wants to close the claim 6 days early even though he hasn't finished doing his job. We really trusted Erica when she told us she'd work on this, because she literally seems to be the only person working at Suddath, but now she won't return our calls on this either. At this point, I don't care about the money - it's just another example of Suddath personnel not wanting to do their job and being dishonest. So to all the military families out there - I hope you never ever have to deal with Suddath. It's truly been awful. If we are ever assigned Suddath again, we are going to request that the contract be re-bid. read more

03/01/2020 I am in middle of moving agreement with Suddath where they had packed up belongings, the verbal agreement was that the invoice to be paid when the property had sold. Unfortunately due to market conditions the property has not sold and I am in a conflict with Suddath. Suddath is choosing to threaten my credit rating over working out a compromise. I will update this as the move continues. Very difficult situation, our family has been without there belongings for past 7 months and now just what I need is conflict with moving company. read more

I'd give this company negative stars if I could!! We were assigned this company through a military move and it has been nothing but problems. Our moving truck wrecked on its way to the storage unit- they told us it was MINOR!!! A fender bender-We may find a few broken pieces but most everything should be fine- We said OK- Accidents happen! The driver was ok- things can be replaced. Our stuff then SAT IN STORAGE FOR 6 MONTHS- THEY HAD 6 MONTHS TO SEND SOMEONE OUT TO TAKE A LOOK AT THE DAMAGE or ask us to meet them there to assess the damage- They did nothing- either due to incompetence or trying to hide the fact that our stuff was all ruined!!! Fast forward to the end of that 6 months when we can finally take back our HHG and it is all SMASHED!! Boxes smashed- furniture splintered and cracked, appliances with massive dents in them or broke in half- mattresses have road rash- ROAD RASH!! OUR MATTRESSES SLID ACCROSS THE HIGHWAY!! THIS WAS NOT A MINOR ACCIDENT!!!!! Then, it gets better! We file the claims for what we can account for- there is plenty of things that we didn't even include in our claim because some of the stuff we cant decipher what it once was! They have 60 days to finalize the offer- day 55, without ever sending an appraiser to check it out- Over 15k in damaged items and they come back and offer us $5300!!!!! YOUR DRIVER WRECKED THE TRUCK AND YOU WANT TO OFFER ME $5300!!! ARE YOU OFF YOUR ROCKER?!?! I will make it my life's mission to get you removed from the military move system- THIS IS UNACCEPTABLE!!! Thank God we have supportive friends and family- but if you were to do this to a lower enlisted soldier with no support to fall back on!?? YOUR COMPANY DISGUSTS ME!!! FIDI will also be receiving a formal complaint from us as well! read more

Packers picked my stuff up from Virginia. First pack group were asked to leave because they showed up smelling like weed and were making our house stink. Got rescheduled for move and they didn't show up until 5pm and had to schedule a third day. Claim was a long unresponsive process. Should have received my settlement via direct deposit two weeks ago. Still have not received it. They just keep saying they have to look into it. Hopefully they lose the military contract. Moved back in October and everything still not settled. read more

First off I will state that this was a military move and that I was assigned this company and told that they were trustworthy. I wish I would have read reviews on here first. I will do everything in my power to ensure that none of my friends ever have to go through what I've been through with this company. I wish I could say something positive here, as I hate being negative but I truly have no option in this case. I can't believe that they would treat customers with the limited respect that they have let alone a military member who is forced into moving in the first place. Overall, this is a cheap company who does not treat your belongings like their own, who screens their calls and emails so they do not have to respond to you when you try to get a hold of them to get answers to questions about how they made mistakes; and lastly, refuses to take the high road and pay the full amount for damages that they have done unless you decide to take more time out of your day to meet them and a demo crew to watch them destroy and haul off all of your items that you trusted to them in the first place. I had the worst moving experience ever with this company. I would have much rather rented a UHaul and done all the transportation myself. My goods were transported in large sealed boxes between Texas and Florida, therefore they supposedly were supposed to be handled relatively gently. This was a relatively small move for ones that Id imagine this company handles (Desk, bed, Couch, love seat, recliner, coffee tables, and kitchenware along with a dresser and clothing). in all the items totaled less than 4,000 lbs gross weight. It took them 2 weeks to complete a trip that I drove myself in less than 12 hours. However, it wasn't the wait that I was displeased with. When my goods arrived out of their sealed boxes, several pieces of furniture had severe 1-2 foot long gouges in them that were about ¼" deep. In addition, a panel of my desk had been stacked under so much pressure that a 1.5 foot crack had been broken into one of the sides. In the essence of time, I will not list other small cosmetic damages that my goods incurred during transit except for a 4 square inch hole that had been torn into the side of my 2 day old leather couch. I did my research and followed all the claim procedures with the company while claiming a fair replacement value WITH RECEIPTS only to have them come back and say that they were only going to pay 75% of the replacement cost of my furniture unless I was willing to let them hire a salvage crew, come pick up and destroy the damaged furniture; at which point they would then pay me the 100% replacement value for my furniture. In addition, the claims representative was in such a hurry of getting through the process that they misread some paperwork and refused to pay me even a cent for the couch that they had gouged a huge hole into. After trying to call and email multiple representatives and claims adjusters over the course of 2-3 months, I was unable to get a response from suddath while trying to explain that there must be a mistake in regards to them not paying me for the couch that they totaled. finally on the third month, I had had enough and called the operator 4-5 times and refused to stop calling until I got someone on the line. Ironically the adjustor that I had been trying to call for 4-5 times and kept getting a voicemail, picked up the phone when I told the receptionist that I was going to keep calling until I got someone on the line. After a quick 5 minute explanation of how the claims paperwork must have been read incorrectly, I sent the adjustor some additional pictures and the whole matter was settled and a check was sent to me (only for the 75% replacement value mind you because I refuse to have the burden put on me to go out and try to find as good of furniture deals that I had found when I originally bought my pieces. Haggling with furniture salesmen at multiple stores immediately after moving cross country didn't sound enjoyable to me.)Ill say it again, overall, this is a cheap company who does not treat your belongings like their own, who screens their calls and emails so they do not have to respond to you when you try to get a hold of them to get answers to questions about how they made mistakes; and lastly, refuses to take the high road and pay the full amount for damages that they have done unless you decide to take more time out of your day to meet them and a demo crew to watch them destroy and haul off all of your items that you trusted to them in the first place. PLEASE PLEASE message me if you ever want to talk about this move. I will do everything in my power to try to dissuade you from doing business with this sketchy, immoral, unethical, and self centered corporate powerhouse who is only interested in getting your money and not at all interested in taking care of your personal, hard worked for, belongings. Note: Not representative of DOD or DON Policy read more

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This company only cares about taking money from the government for mandatory military moves. They are not concerned about the military families at all. I don't care if it's a busy PCS time, if they can't handle the loads, then they shouldn't keep scheduling them. The government already throws tons of money away on unnecessary expenses and this company shouldn't be taking advantage of that at the servicemembers' expense! read more

We've been trying for more than 3 weeks to schedule a date for this company to come pack and take our home goods for an upcoming overseas PCS. It is a home of record move out of Iowa. They have yet to give us a date or any clear answer on when we can even expect one. Haley Culpepper does not answer her phone ever, and her email responses are vague, at best. Her claim as to why we haven't received a pickup date yet is that it is peak PCS season and so movers in Iowa are booked up. Haley, THERE ARE NO ACTIVE DUTY MILITARY BASES IN IOWA. You make no sense. Our flight out of here is in 2 weeks... I hope they get their crap together. read more