My husband and I went through move.org and selected International Van Lines as our cross state moving company from OR to AZ. Through International Van Lines it was decided that Cosmos Van Lines would be the company that moved us. Our original quote was $3500 to move us. After receiving a phone call from a moving specialist at Cosmos Van Lines and speaking with them it was then determined that our moving cost would be $6500. We had spoken to a lady two days before our move to finalize what all we were packing and moving. Our move date was May 9th 2022. The movers were scheduled to be there between 11am-1pm but it was not until I called after our arrival time had past did they update us that the movers would now be there between 4-6pm. When they arrived it was then determined that we needed to pay an extra $2000 for the square footage of our stuff even though the amount of stuff that we were packing had not changed in two days. Our belongs were then packed into a truck and we were given an estimated delivery date of May 16th 2022. Our belongs were not delivered to Arizona until May 23rd 2022. Cosmos can lines was not the company that delivered our belonging. They had contracted with another third party company to deliver our stuff. So by this time it seems like our stuff had been moved three different times. In the contract with both moving companies it was clearly acknowledged that any items that were taken apart at pickup would be re-assembled at delivery. The delivery company did not even have the proper tools to put things back together and had to ask my husband if they could borrow tools too assembly. After receiving our items and going through inventory it was determined that items were either damaged or missing all together. Once I had determined what items were damaged or lost I contacted cosmos van lines and filed a claim with them. I had submitted all the required paperwork to show what a replaced would be for the items damaged and lost. I also spoke with a lady in the settlement department and explained our move. She had then said that the driver that came to pick up our stuff was new and did not know everything. She had then said they will refund $1792 out of the $2000 that we over paid. At that time I had asked if the representative that was handling my items claim was available to speak with. She then told me that they are very busy and thought it would be better if our claims was sent to Moving Claim Firm. I resubmitted all the required paperwork and then waited to receive an email with a settlement. Once I received the settlement back which was only $172 I then rejected the settlement and asked to have it looked over senior analyst. I received an email today August 5th says that they were only going to pay $172. read more

Never, never use this company run do not walk if you hear their name! so unprofssional. never called or showed up for my contracted move. Also the number listed disconnects when asking for customer service. They deserve negative stars read more

Still would give zero stars if I could. The claims team will pay me $69.00 for the damage. They will not reimburse me for the out of pocket expenses of $1,000 I paid because the one mover they provided could not complete the move. They told me that I should have addressed that with the moving company at the time of delivery. I did text Betty that evening asking how to submit a claim and she did not respond. While it won't benefit me, I am going to submit complaints to the Florida Attorney General, FMSCA, and several other organizations. If you have the bad luck of getting involved with this company, make sure the contract references a certain number of movers. Otherwise, they will send one person who is not physically capable of doing the move and they will tell you everything is kosher. These are bad, bad people. But, karma always catches up. read more

This is a scam. This company is the worst. I did not select it, unfortunately I went with a broker and Cosmos picked up the bid because that is probably the only way they can get business. They come up with of 20 things they can charge you more for. The communication is terrible. When you call company the voice mail is full. They demand CASH because they are holding your personal belongings hostage. I was promised a delivery date. That night they called at 10 pm and said they were 22 minutes away and I needed cash for delivery. 3 guys took 6 hours to load less than 700 cubic feet of furniture. Only 1 item needed to be disassembled. They spent their time scheming how they could charge us more. Delivery was 1 guy and it took him 4 hours. He was nice and efficient but his co pay required him to take video of delivery area and then required additional fees even tho we had exclusive us of elevator and only had to go 1 floor and the initial quote was based on an elevator. DO NOT give this company your business. You will be sorry. Maybe the IRS can shut them down since the cash is obviously to avoid reporting income. read more

Swindler and a scam artist. Absolutely useless and will corner you for more cash, bring no help (so he can keep all the money for himself) and then make you do all the work, anyway. Nonstop complaints, zero work, and a grifter. Stay far, far away. read more

Do Not Use This Company! I was price-gouged at nearly every step. Charged 500 for my couch, and it wasn't delivered. My items arrived 6 weeks late. I would call daily, and they stopped picking up after 2 days. about $6,000 of my items were lost/stolen. read more

Horrible. Misrepresented their fee. Late showing up. Awful customer service. Stay away. Sounded too good to be true and it was. read more

Stole my 1000.0 keyboard boxes were opened smashed missing items Rude drivers can't get anyone to call me back when they say they'll call me back sent me an actual picture that they have my keyboard and will have it delivered but in over a week they have not delivered it .. I consider it theft and I'm considering filing a police report !! read more

if I could give negative stars I would. Betty called me OVER 35 times and text over 40 times within 5 hrs telling me I HAD to pay 70 percent of balance BEFORE they'd load my stuff! Contract didn't say that. I missing over 12 boxes, items broken mice damage etc!! THEN DOESNT SEND INFO TO REPORT DAMAGE AFTER SHE STAYED IN A TEXT SHE WOULD SINCE IT WASN'T ON ANY PAPERWORK!!! read more

The worst possible experience with a move. DO NOT USE THIS COMPANY! Late to pick up and deliver. They caused complications with my move out, security deposit, walkthrough and flight because they were late. They damaged my stuff. They were late to drop my stuff off. Things were broken, lost, damaged. It looked like they went through my stuff. I had to change account information for my own safety. They were unorganized and unprofessional. Stay far away from this company! Also stay away from One Source Van Lines -- I booked my move through them and they contracted Cosmos. What a nightmare! read more

I wish I could give them ZERO stars. I should have read the reviews. DIRTY F&(KING RATS..This was the worst experience I've ever had moving. I have missing items, broken and damaged items and they had the nerve to offer me $49.20 for all of it. Take that $49.20 and shove it where the sun don't shine, you RATS. I am a lover of sneakers and all and I mean allllll of my Jordans are gone. Yes I know they can be replaced, but the damn nerve of these RATS. I can't remember the broker who set this up, but SCREW those RATS too. They are all in it together. Then, once they finally got to me, they tried to add on more charges, for how many feet to the damn elevator, etc. I cursed them the f&*k out and told them they better bring my sh#t in my apartment, I'm not paying another red cent. Complete scammers. DO NOT EVEN THINK ABOUT USING THEM. GO WITH THE MORE EXPENSIVE MOVERS, IF YOU DON'T, YOU'LL REGRET IT! Now I have to take the time, find a lawyer and see if I can sue their as%es. read more

Damaged goods and won't even pay the 186.00 they owe. They broke approximately $1000.00 worth of goods

(Best Choice was the broker who referred us to Cosmos Transport to note here.) We had a recent move, and I am extremely disappointed in many things including damages to our belongings, as well as many flip flop pricing added and even a price mis mis-adding calculation that added $300.00 out of nowhere. That was satisfied after many back and forth between Best Choice and Cosmos. Cosmos also added a random $100.00 elevator fee that should not have been there - and Best Choice did speak to them to have it removed, but the stress and hassle was unreal. If I didn't question these charges- we would have had just $400.00 extra that should not have been there. It is so slimy and deceptive. We then were to find out we owed another $400.00 more- because our stuff did not arrive in the same size truck that it left our apartment in Omaha in. Completely unacceptable to be the responsible party for that fee. We did NOT pay for a truck that size. We paid for the truck that our stuff left in. To have our stuff moved many times back and forth is probably why there is so much damage to our brand new belongings. I have pics and videos taken the day they came to pick up. Very detailed videos and pics. So people need to note if their truck doesn't fit in your complex(we are talking a huge semi truck) then you will owe $400.00 for them to move the stuff- YET again- into another truck at YOUR expense. They left my apartment in a 26 footer truck, then my stuff sat in storage- and was then put into a huge van lines truck-then moved again into a small Uhaul-that we had to pay for the day before or they would hold our stuff hostage. I got a call from the driver the day before he was to arrive about this. What if we didn't have that extra money? So expect a call the day prior to pay more money- that they can basically extort since they have all of your stuff and you are at their mercy. They will tell you it's in the contract , but they won't discuss it to you- it's listed as a weird shuttle fee. Extremely dissatisfied with this experience. My buffet top is completely cracked. It was brand new five months ago. Never moved. Not to mention scratches. The driver who delivered had people who were very nice move all the stuff- but one didn't speak English and the other barely spoke English. We couldn't really communicate to them. Nothing was set up like it was supposed to be as part of the quote and money paid. How could we ask them to do it if they don't understand our questions? The driver was extremely rude and verbally abusive. I have it on video. When I asked him why I was being given a bike that was not mine and other small things he barely moved from his seat in the truck. I had to knock on the Uhaul window to get his attention. How can Cosmos allow things to be given to others when they are not theirs? OTHER PEOPLE IN REVIEWS HAVE SAID THE SAME THING. The driver was rushing them as well acting as if they were not fast enough. So needless to say the included service we paid for to have our things put back together that Cosmos took apart- did not occur. The line driver also did not like that I was standing down by the truck to see how my stuff was being treated. I have it all in video and pics. My stackable chairs were not even wrapped at all during the move and loose. That's insane. They all have scratches on the legs. The driver told me if I wanted my stuff delivered upstairs I better stop reacting or saying anything. I was in utter shock. I told him I just paid over $3500 with tips etc. maybe more- he will be certainly moving my belongings where they were supposed to go in my home. He literally threatened me that my stuff would basically be left there. I have several witnesss to this. Who says that? We tipped all four movers well. It's what you should do, but I will never use these companies again. I did everything I could to pre-pack and bought my own supplies too to help with wrapping and padding, as I didn't want dirty blankets on my new couch. Glad I did. The blankets were filthy and had really gross food on them. They charged us $80.00 to crate pack two glass tables. How come that wasn't divulged when the price was given to me originally. They knew they were glass- it's in the original description. The back and forth and headache and lack of caring for other people's belongings is beyond with this company. I wouldn't recommend them if it was free. And I mean that. Betty in the office is extremely rude as well and not helpful. Her tone is very condescending. Krystal at Best Choice was very nice and tried to be helpful and listened to me at least vent about this whole debacle. read more

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ZERO STARS!! My fiancé moved here to Oregon from Georgia. Our initial quote was $4000. They showed up at the house and by the time they were done it was $11,000!!! We had no choice, she had to move and they had already began packing. To make things worse, when everything was delivered, I checked every box and furniture off the inventory. There were missing boxes and damaged items. We filed a claim. There was at least $3000 in damages and missing things. We got $201.00 back. Sadly, we were told that getting insurance by weight was good enough. We were stupid!!! Bad customer service!!! So friendly when we first called! So helpful. THEY ARE AWFUL! We can only hope KARMA catches up to them!! read more

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This is the worst company I have ever worked with. It has been almost a year since our move from Fl to Ohio, They damaged SO very much. Of course there was an up charge. We did not take out the extra insurance. However I doubt they would have sent a check anyway. We had a dteak statue they broke, the entire leg off of a long dresser and the list goes on. They pay by weight and they decide what the weight will be. They then told me I should have had a professional appraise, so it was my fault. They said they would pay 186.00 for all the damage.That has been months ago. After numerous calls from my husband they said the check was sent Feb 5, 2025. He let them know if it was sent its lost and to send another one. We have heard nothing! they won't return calls, they won't answer the phone. All for 186.00, we even had to sign a paper and have it certified. Nothing has been done. This is the worst experience we have ever had with movers. I checked several places about reviews and BBB certified. The BBB says they are not but they have a page saying they are. They also gave themselves 5 stars, on 1 site and another site they have a 2. Beware of this company or using a moving Broker. read more

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they came and loosely packed my home. I had a contract with them for almost 1000 cubic ft. we knew it may be a bit more and planned for that. they came at 12 in the afternoon and when they were done said we had 1900 cubic ft. our bill went from $4000. to $10,000. and they had our stuff. when we had it delivered it came on a different truck. and it was 1200 cubic ft of space. so we knew they screwed is. we also tried to resolve this and the customer service manager was so rude I could see we were not going to get our money back. I also lost quite a few things and that was not resolved. and after opening boxes found some of my antique blue willow dishes were just put in with out being wrapped. and there was a empty box inside another box. I have filed reports with the attorney generals in Kentucky Florida and they sent it to DC. also with the BBB and Dept of Transportation. I was told to do this by an assistant for the AG. and I would suggest everyone who has a complaint do this also. read more

My mother moved from North Carolina to Maryland. We contacted Cardinal Van Lines and spent over an hour on the phone to ask questions pertaining to the move and my mom's furniture. What we learned when the company came out to pack the home is that they contracted the job out to another moving company by the name of Cosmos Van Lines. The guys wrapped the furniture really well. The rep told my mom since there was not an immediate destination, the furniture will be stored for 45 days free of charge. We were okay with that because my mother was house hunting. She found a home and the furniture came on a trailer with three other families furniture. As the movers were unloading we noticed some pieces damaged. When asking the movers what happened, their response was the furniture was loaded and we just hooked up the trailer, you have to take this up with the main office. I contacted the office the next business day and I was told to submit a claim with pictures of the damaged furniture. They responded the claim was received and it would be reviewed. The claim comes back denied. Mind you my mom paid for insurance up to 50k because she wanted to make sure her furniture was protected and they said that coverage was for freight. They came back and said I should not have paid the movers or signed off if there was damage. The movers clearly said they don't have anything to do with it and contact the office. My mother is a senior citizen that paid over 13k for this move to receive some pieces totally destroyed. Once I figure out how to upload more pics I will add. read more

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All the bad reviews on here is true, please do not use them. Took over a month for delivery. Quoted $2200 on the phone, charged me for extra boxes distance for the apartment to loading dock and elevator fee, ended up paying $3100. Do not use Brightside moving group is the broker read more

Maybe this screen cap is why you broke our contract by asking for 70% up front instead of the agreed upon 50%, aren't communicating, and our truck hasn't arrived in the scheduled window or BEYOND. Please please please don't use a broker (Trinity Van Lines, I'm looking at you) and always check the DOT numbers before you hire. My 74 year old mother has most likely lost her life savings and every photo, possession, and memory she's ever had thanks to scum like this. We will be lawyer'ing up, but I'm afraid it's probably too little too late. read more

Cosmos Transport - Movers Near Me - Jacksonville, Florida

DO NOT use this company. They lost 40 years of family photos and did almost $10,000 worth of damage. The "settlement," which we are disputing, is $162.00. We have contacted an attorney and will sue them for what we are owed. This company is a scam. STAY AWAY. read more

Overview of issues: * Poor | negligent packing, loading and delivery * Over $25,000 in damage * Horrible service: lack of accountability The damage was so extensive, and the service was so bad, it's hard to know where to begin. I moved from a 3-bedroom apartment in Atlanta to Chicago. Everything from the packing to the loading and the delivery was terrible. The team was slow and unprofessional. I caught one of the guys sitting on my balcony talking on the phone more than once and the team spent more time complaining and yelling at each other than getting the work done. 15 hours after they arrived, they still hadn't finished the loading. I sent an email to let them know about the issues I had (not knowing what was to come) and to tell them they needed to have at least 4 people for the delivery. There were no apologies from them and the broker, International Van Lines, washed their hands of the matter. When the delivery was done, there was extensive damage to everything - furniture, artwork, clothing, lighting, and kitchen and decorative items. Two console tables had large gouges and scratches. One of them was bent in the middle because a heavy crate was placed on top of it. My concrete living room tables had chips all over them and they somehow managed to damage the top of one, which I assume could only be done by dropping something on it. The frames on my bedroom dresses and a wooden bakers rack were bent, and several crystal objects, including a lamp were shipped or completely broken. I had several items that were professionally crated prior to the move and although each one was marked with "TOP" and arrows pointing up to show how they should be kept, every single one of them (6 in total) was placed either sideways or upside down, causing damage to all my chandeliers. I later realized that neither of the movers spoke or read English, which also explains why a lot of my items were not placed where I asked them to be. I had to hire another company to move some of the furniture and rugs after the delivery. What was really infuriating was the negligent way they handled everything. Before the movers arrived, I put all my hanging clothes into garment bags so that it would be very easy to load into the wardrobe boxes and keep them from getting wrinkled. All they had to do was grab the garment bags and hang them on the bar of the boxes. Instead, they chose to roll up all the garment bags and shove as many as they could into a wardrobe box. Every single article of clothing I had was wrinkled, most of which had to be professionally pressed. They also placed some oil paintings in boxes with kitchen items instead of in cartons specifically made for artwork. Two of the pieces were from my deceased parents. The damage from working with Cosmos was upward of $25,000 so if you use them make sure you get a lot of insurance and are ready to spend a lot of time documenting the issues, coordinating repairs, and understand you will spend a lot of money replacing all the damaged goods. read more

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I feel like our experience was not quite as bad as other reviewers, but I still would never recommend cosmos van lines/ cosmos transport to anyone. Our estimate was far less than what we actually had to pay. They showed up a day later than scheduled to load our belongings. After we moved, we received a call on a Saturday that our truck would arrive within 48 hours, but they didn't show up until Wednesday. Many of our boxes showed up completely dented or opened, and a handful were wet. Our washing machine was dented and damaged, and a lot of our wood furniture was scraped up. The sales team/ scheduling team is very friendly, but their spiel is very misleading and there's obviously a lack of communication between them and the moving team, as we were constantly being told different things by different people. Overall, the quality of services provided were not in line with how much they charge. I'm very disappointed with the customer service and with the amount of items that arrived damaged. I will certainly be warning friends and family to steer clear of this business. read more

LITERALLY THEIFS!!!! they charge extra when they arrive. This company gives movers a different contract than the customer and creates absolute chaos during pick up and delivery! They don't answer the phone majority of the time and when they do their operations managers (Rachel) are so RUDE and disrespectful. They over talk, yell and are just extremely rude tone. I will never ever evereeeeerrrr be using this service again and never recommend to anyone!!! read more

Cosmos subcontracted the move to four shady characters using the business name "All Together Movers," after saying they did not sub out jobs. The movers upon arriving extorted a $100 per worker "tip" in advance, without which they would not do the job. Thoroughly unprofessional, rude, and surly, these were not movers but a pickup crew who could barely speak English and were in a big hurry because the (too small) truck was a rental. They damaged goods, failed to take items on the manifest, and items were missing at delivery. A move guaranteed at ~ $7,000 cost $11,000 after numerous upcharges, not taking into account the cost of items they failed to transport that had to be stored and items missing at the destination. Cosmos was long on promises the contractor could not fulfill. All Together Movers was dishonest and inept. Would NEVER recommend. read more

Worst experience ever, not BBB credited, becareful with broken items and the way they count their inventory. Not organized at all when delivering products, not happy with their service as they tell you they will put things together and they just leave. Watch out with the owner as he's a lying person. read more

I strongly suggest you insist your moving company does not broker your job with this sham of a moving company. We carefully researched movers and decided on International Van Lines because they had a top rating in Forbes (After this experience I no longer will place any faith in such reviews). IVL sent Cosmos Van Lines to pack and store our things. I knew they were trouble when they showed up in a rental truck with boxes from a chain home improvement store The two men that showed up were surly and uncommunicative. Much like mentioned in earlier reviews, they started by saying we would have to pay $10000. The entire move was less than $7000 and we were just supposed to pay them one third of the price. When I showed him email from IVL to that effect he just shrugged and said nothing. There are dozens of things I could say about how bad they were but I'll just hit some low-lights: They ran out of packing materials. Even thought we were booked for a 'full pack' we had packed more than half of our small goods before they came. They still ran out of everything. They finished up using our boxes, our tape, and they 'padded' items with our household linens, our plastic garbage bags, and our paper towels. Yes, paper towels! When those ran out they just threw everything in boxes with no padding whatsoever. Every glass and ceramic item we own is now chipped and scrapped. They apparently stored our oak cabinet upright in a puddle of water, since one entire end is covered with black rot. They did the same for our sofa. Both items were destroyed in the process. When we came in to clean up after they left, we discovered that they had left one entire kitchen cabinet and one whole closet full of stuff untouched. Since we had to be out the next day we had to give away or throw out a lot of things since we had no room for them in our car. That is so much more I could say but I'll leave it at this. Unfortunately, like us, you probably won't know this company will be moving you until the last minute. But if you are talking to a broker, tell them you will not accept any move that involves Kosmos. read more

I gave One star only because there is no Zero nor Minus stars. This moving company destroyed my beautiful piano! They completely broke both front legs off, broke the music stand and scratched the piano bench. My piano was in excellent condition prior to the move. They are now only offering to pay .60 cents/lb. and state that my piano weighs 100 lbs. In fact, it weighs between 500 and 600 pounds. I have an estimate of $1500-1800 to repair it and an estimate of $450 to move the piano to and from the repair shop. Our move cost over $15,000 and I don't think $2,200 is out of line to pay for the repairs. In addition, we went thru a moving broker (our mistake), City West Moving, and listed the piano as well as an antique armoire. Cosmos claims that they have no record of these items and we had to pay an extra $500 to move them. Cosmos refuses to refund this money even though we have record of the initial list of items to be moved. I would NEVER recommend this company to ANYONE! They are not honest and have no idea how to move pianos! They are VERY unprofessional. In addition, they were supposed to show up between 10:00 am and noon, on Mother's Day no less. 10:00 came and went as did 12:00 pm. We were finally contacted that they could be there around 5:00 pm. Then, another text came saying they would not be here until 7:00 pm and then not until the next day. We left home to get dinner around 7:30 and received a call that they would be at our home at 8:00 pm. So, we dashed back home. They finally arrived around 8:30. They had to hire (2) local young men to assist and did not complete unloading our goods until 11:00 pm. We filled out a form stating that our piano was destroyed, were not given a copy, and now Cosmos is telling us that we did not fill out said form. We are beyond upset and frustrated. We will be going to court to receive the proper reimbursements. DO NOT USE COMOS TRANSPORT! THEY ARE THE WORST IN THE BUSINESS!! read more

Horrible business called at one price at move. Came to show up to pick up items charge me an additional $2000 more delivery hasn't happened. I needed them to store my items because my place in another state fell through and I fell on hard times the company literally called me and lied to me saying that the place was closing and that I had to go get a storage unit so I scramble some money up and go get a storage unit, then they tell me they're going to charge me the same amount almost as you were delivering it 600 miles away you're delivering it 25 miles from your location of where you have it stored and then you tell me oh, you can keep the items in our storage which one is it? Are you closing the business or location or are you just forcing me to move my items Horrible!!!!!! read more

My mother n law hired these people to move her stuff out of our home. We told them to begin with what size truck we wanted about 26ft. Instead of listening to us they proceeded to try and get a huge semi truck 18 wheel up our addition which we told them it wont fit so instead of listening they decided to do it anyways they ended up breaking the grass and digging up dirt with their tires and ruining the entrance of our addition. Needless to say my husband feels they should fix it. So they could not give us dates or times of arrival from day one. Awful!! They showed up with a uhaul rental truck mind you a 22 ft one and they did work fast with loading it up. Everything fit perfect no problem then they said oh we need to charge more cause theres more stuff even though it all fit in a 22 ft verses a 26ft that we ordered so...it should cost less not more. Well they proceeded to finish loading and i proceeded to make a really nice lunch for them including a slice of choc pie with candle and Happy Birthday for the birthday boy!( One of the movers!) They ate it all and loved it. Well we signed papers gave them a check and off they went stating they will be at the other house on Friday! Well after they left we found out that they stole my husbands Dewalt cordless drill, but left the bag and extra battery here. They also took our king size memory foam for our bed. They new not to take it. They called me up that eve to find out if we have pictures of the check we gave them and I told them no we didnt why? Because we left it in the truck I said OK!!! What about that hmmm fishy! So they didnt get to the destination till saturday a day late! Needless to say Im going to request that the company fixes all this and buys us another drill and memory foam!!! If they fix all of this I will add to this review otherwise I would not recommend them for nothing. read more

Terrible moving company. Would NEVER recommend. A bit is a bait and switch with pricing. Delivered only 2/3 of our goods. Excruciating to get a deliver date. Some items broken. We did not think to check the insurance side when signing contract. After we filed insurance claim, they nearly paid nothing. So disappointed. Please stay away. Moving was hard enough and to feel cheated while it happens is especially difficult. If I could have done again, I would have wished I saw the other reviews like this. read more

Very unhappy with the people who helped the movers at the house we were moving from and a second crew at the new house. I'm not sure if "the helpers" were actually movers. My son was directing them how to get items down the stairs. Most of the furniture was put in the garage. We were coming from a very big house. When I scheduled the move with Rob, I didn't think we were bringing as much as we did. He also told me they would take the TVs off the mounts, which did not happen. When we got to the new house they told me the furniture wouldn't fit down stairs without even trying. When our second set of movers came they were able to bring it down without a problem. The first set of movers who did not complete their job was very expensive, then they asked my husband to pay the helpers. When I contacted Rob he told me movers are supposed to be tipped. If they did their job I would be happy to tip them. This is only a few of my issues. The guy from the moving company would not even talk to me. I would be standing with my husband and he pointed to my husband and told him he needed to talk to him in the truck. I felt as though I was being discriminated against. I believe Cosmo moving is associated with moving solutions. I sent a text to Rob and wanted something done, hoping I could get some of my money refunded. I did tell him I would post my experience on Facebook at which time he told me he would sue me up and down. Instead of trying to resolve the issue. Would never recommend Moving Solutions/Cosmo. read more

No stars! Please please do not use this moving company. I am amazed they are still in business. Also do not go through Both Coast Logistics. They will contract with this moving company and you will not be aware they are using them To move your stuff. It took 6 weeks to receive the furniture Several items missing, several items broken or scratched and wanted an additional $9000 before they would open the trailer. Please do your research before you move. read more

I was totally shocked to be a part of such a horrible, lying, unprofessional business. They are not to be trusted in any way! Customer service was short, extremely rude, unresponsive to our needs. Beware! They hire anyone off of Craigslist for a job, and literally threw the contents of the truck, which by the way was filthy, on the ground! Overcharged in every capacity. It was a nightmare!!! read more

Where to start. They really sold me on the idea that they don't subcontract. But when the big scary feeling Russian guy walked into our house he about forgot who he worked for and the truck didn't have any of the right signage. They wanted the money before you move (and turns out the reputable companies ask for it when they get there). When the russian guy came in he wasn't friendly and just stormed through our house. Told us we had at least 2900 cubic square feet and he only had room currently for under 2400. He acted super annoyed and sent his helpers home. We had done a thorough walk through with the company before hand. We thought we'd get the whole van but it was partially filled. He told us he'd have to come back and it would be at least twice the price (and it was already super high). That's when the red flags really went off. We happened to talk to our realtor who pointed us to a local company. Even with losing the 5K we already put down as a deposit we still came ahead. When the new company came out they found out we had more around 2100 cubic square feet. So he was completely wrong. The new company also randomly guessed they were based in Florida and said that some companies from there will claim there were expensive tarif's crossing state lines and hold your furniture hostage. I could totally see that guy doing it and honestly he just gave me really bad energy. I was halfway afraid he'd show up anyhow and tell us that we were already committed and there and had to go with him. Ask your realtor for a mover!!! read more

DO NOT USE THIS COMPANY!!!!! The up charges are horrible, they lost or damaged lots of items. When I sent them the requested pictures and packing lists AND got the better business bureau involved, they lied and said I had never sent them the requested documentation. The day of my move was a disaster, a day late, a uhaul rental truck that was too small, they packed some items in their personal vehicles and I never saw those things again. Boxes marked fragile, boxes marked to not put anything on top were crushed. Plastic tubs, and totes were crushed and the contents destroyed .Boxes marked tools were put on top of glassware, furniture was scratched, lots of things just plain disappeared. My one of a kind desk, my power washer, parts to an antique workbench, my nuwave cooktop, all just "poof" gone! I sent them what they asked for, the packing papers showing the items had been loaded, but they told the BBB I never sent it. Worst company ever, don't use them if you value your possessions. AND don't expect help from the BBB or the company with compensation for your losses. I have my suspicions about some of the missing items since I heard some of the mover's conversations about specific items, and certain items were left until the very end where they'd have to go into personal vehicles. The wand for the power washer was in another container, packed in the truck, but somehow it disappeared out of the can it was in. Just coincidence I suppose! read more