Even though it's a chain, my wife and I like to support local restaurants in our town rather than driving 10-15 minutes for similar food. First time we went, they screwed up our order but not a big deal. Figured it was just a bad day type of thing.
Then we went back, it took them 20 minutes of me standing in the restaurant alone to make my mobile order and proceeded to not even make the right sandwiches, which were skimpy on the meat and toppings at best. Strike one.
We decided to go back and try it again - again a long wait despite it not being busy and then massively messed up my wife's order and the food tasted pedestrian with little toppings. Strike two.
My wife filled out the survey that came to her later that week to let them know our issue and the owner reached out and offered her a free sandwich. Seems like genuinely good ownership. So we went back again.
My wife went with our kids to try it one last time since we were treated so professionally by the manager/owner. The workers first wouldn't take her coupon, assuming she was trying to pass off a counterfeit coupon and questioning where she could have gotten the coupon (because that's what moms of two young kids have time to do!) and then proceeded to take the coupon and say they took the cost off, but instead actually charged her twice for the sandwich. When she tried to correct it, it was nothing but trouble from the two working there and we never were able to get it resolved. Strike three and we are out.
Food was never that great, even when they got the orders right, and it seemed like there was an issue every time we tried to eat there. The one part that was great was how kind and generous the owner/manager was in trying to rectify it after my wife's survey, but we've sadly had too many negative experiences to want to go back again. We'll just settle for other places nearby instead. read more