I recently placed a pickup order through the Subway app and had a disappointing experience. I don't mind paying $0.25 for a paper bag if that's the store's policy. My issue is that the app doesn't give customers any option to add or pay for a bag when placing a pickup order. When I arrived, I was told I had to pay an extra $0.25 just to get a small paper bag for my sandwich. This could have been avoided if the app clearly disclosed the bag fee or allowed customers to add a bag during checkout. There was also no sign at the store letting customers know that pickup orders would require an additional charge for a bag. To make matters worse, the staff was not friendly. Instead of politely explaining the policy, the interaction felt unwelcoming and lacked basic customer service. A little kindness goes a long way. This isn't about the 25 cents--it's about transparency and the overall customer experience. If you're going to charge for bags, make it clear before customers complete their order, especially for prepaid pickup orders. read more

Subway - Bring 25c for bag if u order online - Sandwiches Near Me - San Francisco, California

Sure was awesome ordering multiple sandwiches online to pick up, having subway take my money, then showing up to a locked and empty store with nobody bothering to come to the front. THANKS SUBWAY PINE ST SAN FRANCISCO, YOU'RE THE BEST!!! read more

I ordered online. Went in. Sat down for a bit. Then I went up to say my name. One of the workers working today said it's not ready yet. But gave me an attitude about it. I'm usually patient with the wait but the negative vibe attitude makes me don't want to come here anymore. read more

Got food poisoning from the meatball marinara sub yesterday. It tasted fine but after going through the day I started getting cramps and a fever. Still bedridden right now. It was the first and only thing I ate. Now theres a waterfall coming from the southern end every so often read more

Kind worker working at the front, believe his name is Francisco. He was friendly and working hard, seemed like the only person in the store managing the lunch rush. My order was ready on time and accurate! read more

The service here is horrible. I ordered a sandwich a month ago and when I came to pick it up the person that was making it his name is Francisco said you come every time. I'm very busy poor customer service. It's not my fault that he is busy that's why I order ahead and I was waiting and being very friendly, towards him, but he has poor customer service today again after that day I ordered again, I come to pick up the same guys is there I asked if my order is ready and he said don't you see that I have a long line I he said! Said let me know. What time is it gonna be ready? He said two minutes I sat down and wait while he helped the other customers, then he says it is ready. My order was done wrong and I told him it was wrong and then he checked the order and he made the correct order and then he said don't you understand what time you have to come and pick it up I explained to him I just asked if my order was ready and then when you gave it to me, it was wrong and he was giving attitude and I asked for his manager, and he said he didn't know who the manager was I asked for the phone number where I could contact the manager he said he didn't have anyone. The manager needs to show their employees how to give satisfactory customer service the right way or otherwise he's gonna lose customers. read more

Watch out for the employee named Francisco or Fernando if you have a pick-up order. Apparently, I was not supposed to let him know that I was there for a pick-up order - he will complain and tell you he's busy. This outstanding employee works during the week around lunch time. Should I have just waited around and not said anything? read more

An old Latino person working at the counter prepping the sandwiches got mad and started lecturing me about my order because I ask him to add spinach and cucumbers to my sandwich, and he told me No with a big attitude, and he started scolding me about my order at the register. I'm a Latina but his attitude sounded and looks like he doesn't have the patients to interact with Latino people. He was arrogant at all times. I paid for my order and asked him the reason why he was mad and he never apologize to me. read more

One star for being open. Bread was old, hard and crusty. I had the six inch Black Forest Ham. Meat was warm (but I didn't get sick.) Restaurant was filthy. Service was extremely rude. I know the service gets pennies to make my sandwich but there are thousands of people that know how to pretend to be nice. It's my fault for coming here. read more

A quick, get the job done, hole in the wall subway. It's a little depressing looking, but I was in a rush and liked the no-nonsense service. $6 for a 6 inch with avocado - not the cheapest Subway deal or the cheapest sandwich, especially compared to nearby options in the Chinatown-Fidi direction, but I appreciate how loaded with veggies my sandwich was. read more

Fills the stomach, quick in and out of the place and it's under five bucks. I miss the freebie card they used to have where you'd buy eight six-inchers and get a free one. read more

Subway - Sandwiches Near Me - San Francisco, California

Efficient makers of decent sandwiches with the hardest to DECIPHER food menu. This is my local Subway, by local the other one is a whole three blocks farther away. Subway is the Starbucks of the coffee world in the FiDi. Same vein as Lee's but not as many options and a little pricer. Subway are staffed by professional sandwich artists. Meaning they can cut bread, throw ragged looking condiments on Lunchable quality meat. The real magic, is that they can make it taste half way decent, and if you are on a diet they have something for you. Subway menu really pushes their 6" subs, low calorie, low fat, blah blah blah... We all know SIZE matters, that is why I always pack a FOOT long. Otherwise on those days where they have the special 6" of the day, instead of buying three of those to quench your appetite. You get one large sub. Plenty of bread and condiment options. I get easily confused when trying to pick out a sandwich. No description UNDER the name of the said sub. Oh well just pick and pray you end up with something good. Like the Bacon and Chicken Ranch. Probably bad for you, but oh well! At least you got you Doctor recommend 12". read more

I eat here at least once a week because it is conveniently close to my office. My only complaint is that they are stingy with the veggies. An example: A month ago, the new girl gave me too many pickles. When my sandwich got to the end, the manager, who was wrapping the sandwiches and manning the register, asked me who made my sandwich. When I told her who made my sandwich, she gave the girl a glare that literally burned her ear off. Now, she only has one ear. Other times the employees will remove a pickle or a slice of tomato if they feel like I got one too many. I guess those employees want to keep both of their ears. Oh well, Subway is Subway, right? read more

Am I the only one who wants to slap Jared? He annoys the shit out of me. He is the one and only reason I never go to Subway. At his "motivational" speeches he does he says that Subway is the ONLY way he could loose weight. He tells a bunch of fat kids in Middle America to spend hella money they don't have every day on sandwiches at Subway. He should instead advocate exercise besides JUST walking to and from Subway. read more

I shoulda read the reviews before I came in. The employee here, Manger or employee. I didn't get his name but he's Hispanic. I wlak in, he doesn't greet me. So I asked I simple question, I got the most uninterested sounding answer and then saying I'll be right with you he just stands behind the counter for like an a tire two minutes and doesn't say anything to me. The walks up to me and says "yeah" needless to say I ordered but this the first and last time I'll be at THIS SUBWAY read more

I am writing this review based on a comparison to the average experience at a Subway. This Subway is amazing the service is spectacular, everyone that works here is so nice and efficient, which is great for a lunch break. they care about the sandwich as they make it, and are never skimpy. read more

Just say you are on a budget! There is NO other reason for eating here! Well I guess there could be one... if you are slowly trying to be come a vegetarian... then I understand... try ANY sandwich here and I bet you can not taste the meat! The meat on this sandwich is thinner than Nicole Richie's thighs! The chicken breast sandwich has less meat then Calista flockhart..... well you get the point! Do not even get me started on the Subway answer to Quiznos Toasted Sandwiches! I am almost certain they are just microwaving them! So if you are eating here because you only have a few dollars for lunch... and you are reading this review... spend less time on Yelp... More time on Monster.com... and maybe you can land a better job that will afford you the extra $2.00 to get a real sandwich some place else! read more

I wavered between giving this Subway location in the Financial District 1 or 2 stars, but I ended up giving 2 because, like all Subways, you can *see* what they are doing with your food, which affords me some level of comfort; Subway is a good choice if you are in the mood for bland food (I am not being sarcastic, sometimes I want a bland lunch); and if you are busy and end up taking a late lunch, they are still open and operating later in the afternoon. I've been here several times and have had some negative experiences with the staff and the woman who seems to be the owner. Negative Experience #1: When I walked in, an employee was mopping up the floor. He came to take my order, reaching for the bread without washing his hands or putting on gloves! I delicately let him know I was in no rush and would wait while he washed his hands. He refused. I then asked him to wash his hands as that actually felt less awkward than walking out. I felt really embarassed but his hands actually looked dirty. Negative Experience #2: I did not come back to this location for a long time after that hygiene failure, but eventually a day came when I finally lifted my head from my pile of work and heard my grumbling stomach. Short on time, I ran out to grab a quick lunch and the nearby restaurants were closing shop. Subways was open. I ordered a turkey sandwich, which the employee promptly piled high with ham. I mentioned that I had ordered a turkey sandwich, please. He looked at me like I was speaking Martian. I asked him to take the ham off. He just looked at me. I mentioned that I do not eat ham. He flung it off (what's with all the attitude?) and shoved my sandwich towards the next employee in the sandwich assembly line, giving me a dirty look in the process. WTH? It was kind of funny, actually, as if I had offended his porcine-loving sensibilities. Negative Experience #3: The grumpy lady owner/manager is a repeated negative experience. I don't expect love from a sandwich lady, but if I am a customer, please do not take your bad day out on me. I try my best to avoid this Subways, but I do admit that it's a last resort option on late lunch days or when my stomach just wants something plain and unchallenging. read more

I figured that since I reviewed the worst Subway in the FiDi, I'd review the best one as well, even though I'm only giving them three stars (I feel odd giving Subway more than three stars). Pros: - Extremely efficient service. - The vegetables do look and taste fresh. - They give you plenty of vegetables without the need to ask for more. - The bread is always fresh and they bake plenty of it. The workers are great as well and I wish I still worked near here so that I could go here more often when I wanted a cheap sandwich. If you really want a Subway sandwich, go here. read more

So check this... Ive been going here for 3 years because of my job across the street. The dude who opens the spot is cool as ice...he's like my boy BLUE....but his boss/owner, the lady that runs the register...let me tell you, she is rude, snotty (hey lady, its a subway, not Jack Falstaffs Sandwich Shop) and is skimpy with the toppings. Only reason I go like I said is the dude who opens it is good people... If you don't believe, walk by when she's there and you're bound to see somebody shaking their head at the register.... read more

I stopped by for a late lunch and regret it. It was a poor service with an unhappy employee staring and whispering after every dialog. It was totally annoying. Moreover, the chicken soup was cold, too. I don't recommend this place unless you feel very hungry and have any other alternative. read more

Came into this subway around 9:40am and was not greeted by anyone. The employee working the front was busy making cookies, he looked at me and turned back around and proceeded to make his cookies, after waiting for him to be done he walks to the counter and just stairs and me, not a word. After giving him my order he made my sandwich pretty sloppy. I asked for him to add cooked bacon and he put raw bacon on, when I told him I want the bacon cooked but not the sandwich toasted he just started at me with his mouth open. When we got to the cash register he rang up my order then walked away and never came back. I entered m debit card then waited till it told me to remove it. I wanted a receipt but he never came back to the register. I then asked for a water cup as he was helping another customer and he just gave me that same ugly stair, paused for a moment then took his gloves off off gave me a cup. By far the worst subway I've been to. read more

Nice staff and open late, though I feel like sometimes the two people who work at night are swearing at me in Spanish under their breath. Maybe not. Oh well, they do it with a smile! read more

I love the staff here. They have gotten to know me and know what I like. Its very nice. I always tip them 1.00 for making my sandwiches. I would reccomend them. check them out. read more

I love going to Subway on days I just don't know where to go for lunch. The daily $2.99 specials are really worth the money! My favorite is Thursday's Italian BMT sandwich. Not sure what the BMT stands for, but I like to call it the Italian Big Meaty Treat...:) It's so damn good with extra ranch suace in my Big Meaty Treat. I top it off with a bag of Funions and a can of coke.. ahhh food colma for the next few hours.. read more

First time going to this subway. Dead cockroach under my table. Never going back.

This is a review for Subway after all so the whole 5 star rating system must be taken in its proper context. My happiness with this subway is for two reasons. The woman who operates this one makes sure that it is run right and the customers are happy. When I am trying to be good and not temp myself with the pasta across the street the speed at which I get my healthy alternative is paramount. I can walk into this franchise and before I know it have my healthier lunch in seconds. Before I can even second guess my decision and run across the street for Fettuccine Alfredo I am dangling the bag of baked chips and 6 inch sub minus the mayo and am on my way back to my office. read more

What is it about Subway that's so damn good? The 6" turkey on wheat with all the fixin's is my tried and true favorite. Sometimes I'll even get all crazy and get the foot-long. Damn- that is a lot of goodness. True, a Subway experience can vacillate greatly from Subway to Subway. I try to avoid the Subways in the gas stations (except in extreme conditions like a road trip to LA). My friend once told me a story about working at a hotel where a Subway franchise owner's conference took place. He said the guys were mostly a swarthier, shady and unfriendly drunked bunch. However, that couldn't shake my fondness for a turkey sandwich. read more

This Subway is the Worst! Whoever that Woman is Manager or Boss, She's just rude! I trying buying a sandwhich with with the points accured from my subway card. "She said there's nothing on the card" when I said, that can't be, theres alot of points on there, this is how she replied "THERE'S NOTHING ON THERE, NO MONEY, NO U.S. DOLLARS, NO MULAH." OH yes she did and in front of a long line! She then tries the card again and says "NEXT TIME TELL ME TO REDEEM." So because I didn't say "REDEEM" Its ok to treat me like an idiot? I complained to Subway Corporate, don't know if that would help any but she's a real B**ch! read more

Turkey Wednesday's make hump day all the more enjoyable. For $2.99 I get a delcious assortment of meat, cheese, veggies, vinegar and salt that somehow always leaves you craving more. If your after work liquid diet is a more important way to spend those hard-earned dollars than solid food, Subway shoudl be the perfect place for you. read more

Thank you to Lei for helping me out with my bike this morning. Your professionalism and above and beyond customer service was greatly appreciated! read more

It's tough because the sandwich engineers work hard to get your orders done efficiently and correctly. The owner/manager/whoever kind of has a bad attitude though. I'm an avid Subway patron, and when my company moved offices here, she questioned where I got my points. She can also get snippy with people as well. So it all evens out to be 3 stars. read more

This Subway is right across the street from the office... The veggies are fresh and service is fast even when there is a line almost all the way out the door I can still get my sandwich and be back in the office within 5 minutes. read more

Friendly owner. Roast chicken breast is kept hot then toasted in your sandwich. Very few Subways i have been to do that. Nice window seating. read more

I wanted to give one more star, but the woman who made my sandwich messed up my order twice! First of all, I always have my sandwich on wheat bread, but she proceeded for white bread. I stopped her and said, "wheat bread.". As with the vegetables portion, I told her no on three items in which I didn't pay much attention. After I paid and opened the wrapping, there's cucumbers I requested not to be in the sandwich. I give this place a second chance and think of giving another star. read more

Been to this subway location for a long time. Today however might be my last time. Ordered without problem, until I stopped at the last station which is paying. Since they offer Apple Pay and I used it a few times already, I used it again today (4/4) but it has an error. Eric - the person who served immediately said, "You broke my machine." I was of course unhappy for his sudden comment. It took him a while to try fix it. He was frustrated, I was of course very unhappy. I had to suggest him to cancel my order and help other who pay cash so that he can reset his card machine. This kind of blaming. I will no longer take it. read more

Same food as every other subway, but the few times I've been there the staff has not been friendly nor listened to what I wanted on my sub. Good nonetheless when you're hungry in FiDi and don't feel like spending much money. read more

When I went inside, i first checked what time they were closing and it said 9:30 on Wednesday's. When ordering the guy told me and my friends that they were closing in 5 minutes and it was 8:20. He still did our sandwiches, but with no effort and they were dry. I don't recommend this spot. read more

English speaking sandwich artists! I always got what I wanted here with a minimum of energy output.

The staff is friendly and efficient. The line moves quickly. When I am hungry for a sandwiches with okay meat and a lot of vegetables, I make my pilgrimage to here. The owner working the cash register has even remembered my name. read more