I got robbed here. Explanation below:
I ordered online, 2 subs , 1 combo. I get to the location and it started off bad right away.
A man was ahead of me, he asked for a bag and the worker ignored him where he had a confused look, he took the sandwiches and left. It was my turn and as I was waiting for my online order (lady was making it in front of me) I said can I actually add some lettuce to that sandwich? She snapped at me saying "THATS NOT ON YOUR ONLINE ORDER". I said I apologize but can I add a little bit of lettuce please. She added it on.
I a stood there quietly thinking hm this lady must be having a bad day. Got my sandwiches, my chips (I ordered a lays baked bbq but they gave me regular bbq and spoke in Spanish which u made out as "it's basically the same thing just give it to him"). I didn't complain took it and they handed me a fountain drink.
As I walk to the fountain machine two ladies walk in. I believe the lady snapped at them for something as well as one of the customers said "THIS IS WHY I DIDNT WANT TO COME HERE". I didn't pay attention though as I was trying to get coke. Everytime I get fountain soda I take a sip to make sure it's ok. Well coke was flat. Emptied it and went for sprite. It was also flat but was straight up sugar. I went down the line, Fanta was completely out. At this point I went back and asked if I can have a bottled coke instead. The lady that snapped at me behind the counter said NO. The two lady customers started to speak to the mean subway working lady in Spanish saying just give him a new drink and they said to me how rude this place is. The subway lady comes around and starts treating the fountain drink. She says "see it's fine, see this one too it's fine" she was basically telling me what to drink and how they are fine WHICH THEY WERENT. I finally said I'll pay more just give me a bottled coke. She said CASH ONLY. I said what??
So at this point I said GIVE ME MY MONEY BACK FOR THE COMBO TAKE THE CUP AND CHIPS BACK. She said NO it's an online order she can't.
I said forget it then and left.
Straight up paid for stuff I never got with no refund. I wrote subway corporate an email about this and the business owner reached out via email with this message.
"I want to take a moment to thank you for contacting me and to extend my apologies for the less than ideal experience that you had in my restaurant.
I understand that my staff's behavior during your visit did not meet your expectations. I know that we have let you down, and for that, my team at this Subway® restaurant is sorry. We are dedicated to handcrafting our meals in a welcoming environment.
Also offer a free dink chips and cookie on your next visit.
I am always looking for ways to improve the restaurant experience for my customers, so I shared your feedback with my team to prevent this from happening in the future.
Thank you for choosing Subway® and we look forward to seeing you soon.
Shahid Chudhary"
I emailed back saying I dont want a cookie or chips or a drink for free I want my money back, not for the whole meal just the combo . NO response. Another email sent , no response.
It's the PRINCIPAL of doing the right thing. This owner doesn't care, his workers don't care and as much as I love subway I'll never ever give this place business again. Absolute joke of a place with their garbage customer service. read more