I believe the guy's name is Ian. Great customer service. Awesome food always . Shop is ran very well. Clean tidy and the food is great. My goto is turkey provolone mikes way. Extra onions, it's the best sandwich ever. Only downside is don't get the big kahuna to go. By the time your home it'll be the soggiest sandwich ever. But regardless 5 stars , dear owner, again I believe the guy helping my today his name is Ian. He's a keeper. read more

Employees weren't that nice/ welcoming & they don't take $50 bills apparently even though my order was close to $50...

Following up on my earlier review, I just wanted to mention that every time I come here I'm impressed by the quality of the Staff here. Friendly, professional and efficient. read more

Jersey Mike's Subs - #16 Mike's Chicken Philly - Fast Food Near Me - Rockville, Maryland

I saw something happen here 4/11 about lunchtime that really bothered me. It wasn't busy and there was only one other guy eating there besides us. The other guy by himself was mentally handicapped. As he cleaned up after he ate, you could tell he lost something and was looking around for it. He seemed to be getting upset as he looked. The lady working called out for me to get my sandwich and he thought she was talking to him and he came over and I heard him ask her if she had his gift card. The guy had lost his gift card after paying for his food. She said no and the guy kept looking for it. A few minutes later and the guy started looking through the trash in case he threw it away. Just as I was going to offer to buy the guy a new gift card because I could see he was upset and didn't want him to dig through the trash, one of the female cashiers working held up a gift card and asked the guy if it was his. He said yes and took it and left. So why did the cashier have the mentally handicapped guy's gift card and why didn't she give it back at the point of purchase? And what took so long to return it? Left me with a very uneasy feeling that this handicapped guy was being treated badly by the employee. read more

My love of sub sandwiches started with my dad...he couldn't cook, but he could create the best subs imaginable. I felt really fortunate to discover Jersey Mike's Subs. They are made fresh for you, as you order them. Even though, they have excellent combinations, I like to customize mine to my taste. I always ask for extra pickles, provolone cheese, and light on the mayonnaise. Everyone is really pleasant there and is very friendly and accommodating. I have never been judged on my pickle preference. I love their cookies too. The deluxe chocolate chip cookie is soft and sweet. The line moves smoothly and you can always order ahead on the app. If you join their rewards program, you can earn free subs. The meats and cheeses are freshly made and delicious. So, when I am in the mood for a meal like my dad used to make, I head on over to Jersey Mike's Subs. read more

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First thing I do when I get to a new city is look for a Jersey Mikes. Consistently good sandwich no matter where I am. Service is quick. Eating there is comfortable and interesting. BTW. Salt and vinegar chips go with every sandwich in the place. It's not the corner Italian deli at home but it's my go to when I'm traveling. read more

This is my first time back after my low rating of last month. Now - this is what "Mike's" should be. They did a nice job of treating the customer with proper respect. There were 7 people in line and they were very efficient. Thanks from a returning customer... read more

I think they have pretty solid subs and I had earned a free giant sub using their app. My go-tos are the Italian and Big Kahuna cheesesteak on the rosemary-parmesan bread. They've cut back on the amount of steak, as it usually can't fit inside the sub roll; not a problem anymore. Italian still has a good amount of meat and always tastes fresh. This location is pretty good, as my food is ready when promised. read more

i ordered a tuna sub- smelled and tasted like bad fish and a tin caN- literally threw it in the trash- callled the Rockville store and was told by the assistant manager - yeah I would never eat our tuna- offered nothing to remove from bill- NEVER AGAIN YOUR SUBS ARE MADE WITH LOW QUALITY PRODUCTS AND OVERPRICED and customer service- there is none read more

Very disappointed with the service. The staff was rude after making a mistake. The mistake wasn't a big deal and I wasn't upset. Mistakes happen. What did upset me was how they treated me after I had to ask them to make a sandwich they forgot to make. Out right hostile. I was surprised and disappointed. read more

I ordered my sandwich and went to pay and only had a $100 bill. I was told they don't take that and nothing more than a $20. I was asked if I had a card and I said I didn't. I actually ran out without my wallet and had the $100 in my truck. Nowhere was there a sign saying they don't take anything more than a $20, so I was confused. At 12:30 on a Saturday I'm pretty sure they had change for the $100, I think they were just being difficult. I'm sure my finished sandwich went into the trash, but I ended up going to my favorite, Potbelly, so it all worked out for the best. Good luck with everything! Keep up the cusotmer service that has you at the Stars you have! read more

The best sandwich/sub shop around, by far. Food is always fresh and delicious! Restaurant is clean, service is good, and the manager, Nabil, clearly cares about his customers! Best restaurant manager I've ever experienced. I highly recommend if you're looking for a delicious meal. Their roast beef is fresh and cooked there, no additives, natural, very tasty! I don't do fast food; J Mike's is for foodies! read more

Great service, food made just how I like and man their staff has this wonderful energy! The sandwich is fire but I swear I come here more than I should just to leave smiling from all that good energy. Thanks for being apart of the neighborhood guys! read more

I will never ever go to another subway ever. Jersey Mike's offers friendly and speedy service and very generous portion size. Delicious and affordable. read more

This is the second time this location messed up my order. The first time they cut my sub, when I clearly requested them not to cut it. Not a big deal. This time THEY COMPLETELY MESSED UP MY ORDER. LESSONS-LEARNED: If you order from here, I highly suggest you do it in person and watch them make it or completely unwrap you sandwiches to make sure they didn't muck it up. MY EXPERIENCE: How can you not put any toppings and cut my sub again!!! SEE picture evidence. I asked for a refund but the so-called manager tried to do something on his computer and said he couldn't do it (I really didn't believe him). Then he told me that his staff didn't mess up my order. Then he said I need to bring in my sandwich to get it remade, to which I said I didn't want it remade because I didn't trust them not to mess up my order again. He didn't believe my complaint and kept insisting come in for a redo on the order. I told him that I don't to waste a long round-trip drive and I could show a picture of how they messed my order so he can refund me. But he would not hear it. To top it off, he wouldn't even give me his name as I wanted to further complain about the manager and his staff performance to the franchise owner about their customer service and ever-changing excuses. read more

Jersey Mike's Subs - COMPLETELY MESSED UP THE ORDER.  My online order is on the right vs actual sub. I would think it takes effort to OMIT ALL TOPPINGS!!!! - Fast Food Near Me - Rockville, Maryland

Although I do enjoy your turkey sub, the many times I've been in are of concern. I worry abt cross contamination, allergies and food poisoning. I have never seen the young boys who work there clean the slicer and every meat and cheese goes thru it without even a wipe down. I requested the cleaning today and the young man came back rude to me. I asked several times to get his attention, but he was only interested in asking me and people behind us what sub we were getting without even listening. Then he snapped, I already sliced your meat! With insis I asked him to clean the slicer and he finally did. Please have it cleaned often and have the young kids change their gloves, and please teach them to respect customers. It's hit or miss when I'm there and the guys are usually messing around or being silly. As long as they're nice and respectful, it's okay but not all have learned manners. Always impressed with the kids at chic filet so this could possibly be a training issue? I've owned restaurants prior so may be more aware but it's just good for business sense. Thank you read more

Jersey Mikes on Rockville pike md is by far the best sub and take out restaurant I've ever gone to. Every one greets me, knows sandwich I want and are very happy due to their amazing manager Nebel. I highly recommend you go there and they have the best cheesesteak ever! Love you guys..Nebel, Erickson, Betsy, Anthony and Josh's and every one else...you make my day! Nile XO read more

They need to put someone at the register that listens to what the customer's order. The gentleman got my whole order wrong. At least he could have offered to make me new subs the way I ordered it. All he said was sorry it's his fault we'll it's definitely NOT my fault! So I ended up going to Continental's Pizza and subs I got exactly what I ordered and it was delicious. I ended up trashing the wrong subs by Jersey Mike's neverrrr again will I go there and I definitely don't recommend Jersey Mike's to anyone!!!! Get a better cashier someone who takes food orders correctly! When you make a mistake you fix it people pay money to eat what THEY ordered...... Signed An ANGRY CUSTOMER read more

The food is ok....I like hot subs but I order a Philly cheesesteak sub and by time I got to my destination it was soggy. The bread was wet and not good, I ate what wasn't and that was it....i haven't been back since that one time to any Jersey Mike. The service was ok they was pack when I went the atmosphere I'm not feeling around lunch time..... read more

The original Italian, club sub and Chipotle Cheese steak are my favorite subs here. I love how they slice all the deli meats in front of you. They now have wheat sub rolls. Make sure to get all cold subs Mike's Way. So happy they opened in Rockville. Don't have to drive to Kentlands to enjoy Jersey Mikes. This location just opened and they were giving $1 regular subs for their grand opening special. So be patient as the lines are long. This location is a lot smaller then other locations. Not many tables. Great for take-out. read more

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So continuing from my last review on the JerseyMikes. So I drove to this location on Rockville Pike did not know that this location existed...was greed by a kid...cannot remember the kids name think if they with Eriksen not 100% sure everyone in this restaurant was polite and friendly...which I totally appreciated after working a long day with entitled customers in Olney...please don't come for me This will definitely be my new location...great customer service. This is the second location that has stated they know the manager at the Olney location...Do better Olney read more

Bummed to have ordered a couple subs (one with extra meat) for pickup at lunch today just to drive home after to find that they charged me for the extra ham but didn't actually give me any. I live more than 20mins from any Jersey Mike's so I wasn't about to go back over $4 but still... frustrating. Didn't help that I had to wait an additional 10-15 mins after they said the food would be ready to get my subs. I understand being busy and having off days but dang! Glad I didn't add a tip this time (do to the long wait) read more

(3.875) ~ Good Overall Food & Service DRINKS: ** Black Cherry Tarragon Soda(Stubborn) = (4) very good * Root Beer(Stubborn) = (3.5) good FOOD: ** Chocolate Chunk Cookie = (4) very good **Jersey Shore's Favorite(w. Sweet Peppers) = Initially a (3.75) Good, BUT when you add Miss Vickie's Potato Chips for extra crunch, it becomes a (4) very good;) * Miss Vickie's Potato Chips = (3.75) Good ***Mike's Famous Philly = Next Time...;) read more

Delicious subs made to order. My favorite here is the Chipotle Cheesesteak, it's got all the elements of a quintessential east coast cheesesteak but taken up a notch with the creamy chipotle sauce. Only had delivery here so can't speak on the service but can say the subs were always done without error. read more

I come in pretty regularly but tonight this place was filthy! Food prep area was jacked up! The slicer was cruddy mixed with cheese and meat . I decided not to buy a vegan sandwich and take MY chances in an Italian sub. If this crew is not retrained I won't be back! read more

First of all, everyone makes mistakes but what you do to make it right is the key to good customer service. The management team (including the GM) is horrible. I ordered a number 13 and received a number 9. As of yet, I have not been able to get my delivery fees refunded. They usually have quite a few staff members at this location but they also tend to be lacking a protocol to avoid switching up customers orders. I wish I could say this was the first time my order was incorrect and that management did everything to make it right but I can't. The manager was the worst part of the experience @jerseymikes. read more

Want to pay $20 for $4 worth of food? Are you too stupid to stack meat and lettuce on bread? Then Jersey Mike's is the place for YOU!

Jersey Mike's has been around since '56 and started off in Point Pleasant, NJ. Their menu is pretty extensive, offering a variety of cold and hot subs, wraps, kids options, and desserts. JOY B. and I came here for lunch, as this place had recently opened in the Rockville area. We ordered the #6 Famous Roast Beef and Provolone and the #17 Jersey Mike's Famous Philly. I loved how all the meats and the cheeses were sliced in front of you, and everything was made-to- and assembled-to-order. We were both a bit disappointed and unhappy with the #6, as the roast beef looked raw (rather than rare); we assumed it would all be about medium- to a medium-rare, but the staff stated that you could request a different cut. Knowing that for next time, we substituted the #6 for another #17. I personally really enjoyed the cheesesteak, as it was super cheesy, slightly salty, had a nice addition of the requested mayo, and the bread was soft. I'm a huge lover of cheesesteaks, so this was pretty satisfying! :D The staff here are all really friendly and accommodating, and the place still exudes the newness. I'd love to come back and try out their #43 Chipotle Cheese Steak, the #44 Buffalo Chicken Cheese Steak, and their cold subs. Definitely a great place to get your sub on! :D +#17 Jersey Mike's Famous Philly :D +friendly staff +free parking in shared plaza lot read more

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Good cheesesteaks subs. Nothing super fantastic but they have good service, nice folks who work here & good sandwiches. When I'm not in the mood for a big ol fatty cheesesteak I get their ham & cheese. Bread is always key & theres is the classic soft sub roll. Can only get better in PA. My hubby loves their "Mikes way" with the vinegar- very Jersey read more

I went to Jersey Mikes the other day in Dakota Crossing shopping Center NE Washington DC. I have Celiac Disease and I can't have Gluten at all . I needed to take some medicine and not on an empty stomach. So we pulled into that shopping center hoping to find maybe a five guys or something where I could get some gluten free fast food . Which is really really hard to find. Except for salads. Anyway I went into this Jersey Mike's they we're so welcoming and didn't look at me like an insect when I told them I needed a gluten-free sandwich. Gentleman at the slicer wiped everything down trying to keep me from cross contamination. They were awesome!!!! I would recommend anybody to get a sandwich from here they obviously care about their customers. Thank you for responding but it was the one At Dakota crossing NE read more

Use this location all the time and may experience a mistake now and then with toppings. But today, picked up our call-in order, brought bag home only to realize entire sub was missing. Called back and they offered to remake sub. Didn't refund money, offer free drink or chips or anything for the inconvenience of driving back because of their error. Very disappointed in that customer service from manager, Nick. read more

#13 and they tried to charge me twice. Zero communication with each of the employees. I am the biggest fan of Jersey Mike's. Sub was ok but the bread did not seem fresh. The ends were hard like they were stale. I will give it another go but will have to take out a second mortgage as 20 dollars is a bit high for a sandwich. read more

I came in with my family for lunch today. I looked up at the menu and saw "Jersey Mike's Famous Philly cheesesteak". Well, I'm from Philly. Nobody outside Philly makes them right. So, I started to test them. "Do you used Amosoro bread?" "What? No. White or wheat?" Nevermind "Do you have provolone cheese?" "We use American cheese but we can put provolone on for you." WHAT?!? No no no. Just then the VP in charge of the 10 new Maryland stores, Kyle came over and said, "I will buy you a cheesesteak. I want your opinion. I promise it'll be the best you ever had." Challenge accepted! The manager made me a cheesesteak wit out. I sat down to try the sandwich. 1st bite. Mmmmm. Not bad. 2nd bite. Pretty good. Still not Philly but hey, not much outside of Philly is. That being said. If I wasn't being particular about it having Amoroso bread and being "Philly" approved, it was a very tasty and satisfying sandwich. The restaurant is new, bright and clean. The staff is friendly and accommodating. Two thumbs up. read more

Jersey Mike's Subs - Philly girl with VP Kyle. - Fast Food Near Me - Rockville, Maryland

Came here for the first time and ordered the Chipotle Cheese Steak. It was OK, but I am from Philly and have had better cheesesteaks there. For the DMV area, it is much better than most places I have had. The bread was soft, which was a huge plus and the meat was chopped/minced up. The only issue I had was the rude guy working on the grill. When he finished my sub (it wasn't packaged yet), I asked for lettuce because I forgot to include it, and he just gave me a dirty look, which was not needed. I tried to be friendly and I said thank you, have a great day, and I got absolutely nothing from him except that mean mug face (it's only lettuce, takes two seconds to add). The rest of the staff seemed fine, but I have no idea what was wrong with him. I will definitely try other subs, but it may not be at this location, at least in the foreseeable future. read more

Fresh, delectable and leaving me craving more. Just some of the choice words I have for Jersey Mike's. Originally, I was planning to go last Sunday, but plans and occasional laziness got in the way. Wednesday seemed like a proper fit after my coworker kept sending me screenshots of the menu. For hours we contemplated what we wanted while other coworkers either asked to join or shamefully regretted taking an earlier lunch. One of us 3 has had Jersey Mike's and we we're dying for the opportunity. Finally, we walked into the clean, cool and slightly empty Jersey Mike's. My coworkers and I drooling in awe at the menu, the freshly made bread, the fresh cutting meats, everything was fresh! Sizes regular (7") and giant (14"), do you want a drink? Free upgrade to a giant drink. Wow, wow, and wow. We we're so focused on the giant hot sub, and freshness, none of us bothered with chips or extras. After sitting down and talking for a good 10minutes, our orders were ready. We had each given a name for the order thinking we'd be called one by one. Nope, Jersey Mike's is keeping it 100 by serving your order to you. 3 giant tin foiled subs came directly to us. The smells, the cut down the middle, generous and not scarce proportion subs. We all finished half the sub without saying a word other than sounds of enjoyment. Before long, it was a round Robin of food comas and a disappointing sigh of "oh right... We have to go back to work now". Personally, I tend to waste food, especially leftovers. I'll save them or throw them out from inconvenience or straight up give them away. But my sub was so good, I not only took it home for dinner, ate it incredibly fast.. But also noticed that there was small if not no, sogginess after. I ordered the number 31 I believe. California Chicken Philly sub. I really wanted the chipotle chicken or something hot, but didn't want to experiment too heavily the first time around. My sub had lettuce, tomatoes, Mayo and chicken and none of which was skimped on. I'm used to getting the chicken Philly at Jerry's subs.. And although good, often feels like something is missing. Not with Jersey Mike's though, this was a full, giant and filling hot sub that kept me satisfied twice in one day. Having trouble sleeping? Jersey Mike's is so good, you'll fall sound asleep with a massive food coma. ;) Highly recommend and will most certainly be back for more soon. Very dangerous lunch break though.. Haha read more

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Went to visit for a quick lunch date with my boo and I fell in love! There's a subway very close to my house but I was pleasantly surprised by this Jersey Mike's in Rockville. The place is much bigger than other locations and I love the parking lot since it's so convenient. The portions are much bigger than subway and they give you a lot more ingredients in your sub! I got the mini size and was full from eating half (but then again, I don't really eat that much). I asked one of the workers for a recommendation since it was my first time ordering and she recommended a great sub! I forgot was it was called though I also love their Philly cheesesteak (10/10 oh my goodness). The employees are very friendly and kind! And the location is so convenient since it's in Rockville and close to everything! The place is also very nice and clean. If you're craving a sub, this is definitely the place to go! read more

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Show up at 8:45pm last night, lights and open sign are on. Staff inside cleaning. Doors locked. Staff just look at me. If a place says open until a certain time, it should be open. Guess JM's just doesn't mind if I spend my money elsewhere. read more

I am a big fan of Jersey Mike's in general. This particular location stands above the other (excellent) locations I've been to. The food is always delicious, and the sandwich makers are so precise with their movements when making subs. The sandwiches end up being extremely well-made and high-quality. read more

Too bad there isnt a zero rating. The Italian sub is digusting. The meats are cheap American hams, seasoned with names like prosciuttono and cappacuolo!! Nothing Italian. My first and last time. read more

Why would I give a 1 star review? Quite simply this has the rudest service staff. Not one thank you or even a smile. Today I thanked them and they looked at me and didn't acknowledge me. I even tipped them. What is wrong here when the customer says thank you for paying. The service in Mt Airy is way better and it's run by high school students. I won't be back fir sure as Rockville is chock full of lunch destinations. read more