I adore their service! Today, Miss went above and beyond--everything is impeccably clean, and kindness permeates the atmosphere ask for Miss Penny (great manager) and miss Cynthia read more

Subway - It's a secret sandwich - Sandwiches Near Me - Ontario, California

Went on the app and it said out of everything except a couple chicken subs. It wouldn't allow me to make it a meal. I go inside and the young was finishing my sub and they were out of all their sodas. Feels like they are going out of business. read more

Subway - Open store sign during business hours in a closed store. - Sandwiches Near Me - Ontario, California

They were out of the sweet onion chicken, they were out of the roasted turkey, they were out of several chips. The tap to pay wasn't working. I tried paying online and through the app, they were both offline. I asked before my sandwich was made to make sure the Apple Pay was working, they told me yes. I waited for 40min. The worker was on the phone with the manager. It was 5min until they closed.I'm on my way to the emergency room and just wanted to eat before going in. I couldn't wait any longer so I told the worker I had to leave and he said ok. At the very least they could've comped my sandwich for the inconvenience. It might seem like a small incident but subway in general falls really short on customer service very often. read more

I loved the service everything this subway had looked amazing; It was a bit hot in there but other than that everything was fine

Is customer service a thing anymore?? Or genuine kindness? Please and thank you? I have never had a fast food experience like this. The young cute Mexican girl who was working alone up front was slow af!! I get it you're new and learning your job but gawdayum!!! There was one customer in front of me and I was in there for 23 minutes!! I order a 6 inch, she gives me a foot long. Sets it in the table and stares at me doesn't say a word.. doesn't ask me if I wanted it toasted so I tell her can you toast it please? No response from her but she toasts it. Then I ask for condiments and everything I had to ask for more of she barely put anything on. And same with condiments. I asked for mustard and she did the tiniest little swipe. I asked for more. Gives me another tiny swipe. I ask for more again. She didn't give me enough I said f it I've already been here for 15 min. Then I ask for oil vinegar and salt n pepper and she said they are out of salt and pepper?? Weird. And she gives me a teaspoon of oil and vinegar. I ask for more. She gives me another teaspoon. I ask for more vinegar and she says "it's strong" and I said I know. I always get a lot of vinegar on my sandwiches. After asking 4 times for more I just said forget it. She was barely putting any on even after explaining to her I want and like a lot! I also asked for pepperochinis and she didn't know what I was talking about and said she didn't have any. She corrected me and said they were yellow peppers. Ok. Then after I pay she doesn't say thank you or goodbye or anything. This employee was either high on drugs she was so slow and incompetent. Either that or a Spoiled little brat. She should take a class on customer service. read more

Today we went to Subway. Ernest was by himself. no lettuce! I couldn't believe it but he was nice enough that he made it happen with spinach. The place was dirty but how to do expect one person to do the back, the font and the lobby... he needs a raise! Thank you Ernest! read more

I tried to eat here last night and the line was out the door with ONE employee working by himself. That is ridiculous! ONE employee can't handle an entire restaurant by himself. I felt bad for the employee because he looked very stressed out trying to make EVERYONE's sandwich and ring them out at the register. I waited over 30 minutes and ended up leaving somewhere else to eat because there were still people ahead of me waiting. Subway needs to be aware of this and hire MORE people. read more

Such bad training at this place. Workers don't know half of the menu and are just lost. Line is usually out the door and manager just sits in the back not even trying to help out staff. Whoever owns this Subway has failed miserably. Subway corporate y'all can do better read more

This doesn't go towards the workers. They were nice, and professional. But the quality of this Subway does not stand up to others. The owner of this subway must skimp on everything. Including putting the temp at 88° inside on 107° day. They only had two types of bread, Italian and wheat. They didn't have the sandwich that my husband wanted. They didn't have the soup. They didn't have ice. How are you going to run your business like this? The workers were nice, and professional, they deserve a better work environment. Thank you Mateo for making a great sandwich out of what you have. Owner, do better. read more

Ernest is amazing!. Food and service quality was truly exceptional, I can't wait to come back.

Have given this particular location more than a few chances but just seems to be the worse one I've been to. After waiting a good amount of time having to endure Metallica blaring the worker tells me what they're out of. Well for one I couldn't hear him but I decided to make due with what was available. After another few minutes he takes my order but then tells me they only have white bread. He then hands my order off to another employee, but where was this employee at all this time. Finally got my order but when we unwrapped them they pretty much just fell apart. Employees were nice enough but maybe it's a management problem. read more

Chris is amazing. I came around 7 on a Saturday and he was all by himself. But, he is one of the nicest most genuine person I've seenm. There was a small line, but he kept telling everyone thank you for being patient and he will be with them asap. He truly put a huge smile on, and made sure everyone got their order perfect. Then I found out he was the owner and staff didn't come in and was on twelve of the 17 hours he was going to do. read more

Wow . I love subway but this location is definitely my first and last time there . It's 99 degrees today and when I came in , it felt like I was walking into an oven. Then I got the slowest help I could ever get. I couldn't even hear the guy asking me the questions . Also the white bread seemed raw I got three meatball foot-longs and the meatballs looked like days old. Never coming here again . read more

Bad management or something . Every time I come in here the line is to the door and there is only one worker. Ordered for pickup and came at the expected time and had to wait another 20 minutes . Do y'all need to hire more people I know people looking for a job. Put up a for hire sign. The workers are okay just waiting 30 + minutes for a sandwich because of inefficient staff is kind of ridiculous and a result of poor management. read more

Round of applause for Chris and the young lady working here right now. They seem to be having some technical issues with the air conditioning in the middle of a heat wave. Both still very pleasant, offering water while waiting, moving quickly to get people in and out. Wearing a smile during a heat stroke. Grade A customer service! They deserve a raise! By the way they never complained!!!!! read more

First time coming in from this location, clean and fresh atmosphere. The manager made my order, he washed his hands. He was nice. I like how he said he will get more of the balsamic sub sauce and cover my sandwich when he returned and finish making my sub sandwich. Great selection of drinks, round tables, small tables. read more

Subway - Covered my sub when away. - Sandwiches Near Me - Ontario, California

I came in Tuesday 6/9/15 at 7:30 p.m There's was two employees a male and a female the female has a septum piercing she's short darker. She was very rude has a horrible attitude and personality. I didn't get to see the male but I could hear him. Someone came in after me and he was standing there for 10 minutes and the employees were in the back gossiping the male said "I don't give a fuck" and I could hear clearly from where I am sitting. She came out didn't apologize and was rude to him as well the male had plugs and I believe his name is Anthony. I won't be back here because of the horrible customer service read more

Subway - No one in the front again - Sandwiches Near Me - Ontario, California

Ethan is amazing! This young man needs a promotion and a raise! He was all by his self yesterday:( And he served everyone efficiently with a smile! I think he needs a promotion and a raise! And he makes a great Subway sandwich! read more

I placed an order for two foot longs through the subway app. Picked up the sandwich and when I got back to work, open up the sandwiches and saw little to no meat. I ordered a 1 pastrami + 1 steak sandwiches. The pastrami had like maybe 3 slices of meat and the steak had less than half of what I normally get. If I wasn't stuck at work, I would have went back there to give them a piece of my mind. I don't know if this is because they are having the $6 foot long deal or if they just don't like online orders. I am very disappointed and will not return to this location again. Here's a link to the picture of the pastrami http://imgur.com/isu7j4K EDIT: Forgot to mention I called their number a couple times too and no one answered. This is around 12:30 PM read more

Subway - Sad sandwich... Ordered online, there's like no meat - Sandwiches Near Me - Ontario, California

When i walked in . No one was in the front . For minutes. Which causes me to walk out. Also bathroom is always broken. Not available to meet the need of people during peak time.. reataurants supposed to have working restrooms read more

I work odd hours, but I love subway. So I use Yelp to search out a location that's open during my "lunch". But when I drove more than a few minutes and miles out of my way to get what I'm craving and the place isn't open, I was disappointed and hangry. Now it's been a few hours and I've calmed down. I ended up going to Alberto's across the street and got a chorizo breakfast burrito. It was delicious but it wasn't what I wanted. I understand that it's not Yelps responsibility to know the locations hours. It says open until 10 but doesn't specify what time they OPEN. Somebody needs to update that. read more

First time. The place is clean. The staff are very helpful here at 10:45am. I ordered breakfast and a chopped salad to go read more

Subway - Sandwiches Near Me - Ontario, California

If I could put zero stars I would, I put an online order at 7:25 and it said my food would be ready at 7:45, I get to the store at 7:50 and there is a big line after standing there for a few minutes I went up to the guy making the food and told him I had an online order and he just said it got busy, the thing is what's the point of having an online order "to avoid waiting in line and just picking up your food once you get there" I stayed in line until he finished with all the people in front of me and did not start making my food until 45 minutes after I arrived, at 8:30 he handled us the food, it could have being so easily to stop making food and tell the other customers he had an online order to do and just do it after I asked about my order, if I wouldn't of had stayed in line he would've done other peoples food as they were walking in. My question is where was the manager or another employee to help while this kid had an entire line to the front door of the store. Horrible service. read more

Worst subway ever!!!! Slow help no restroom and no ice I "have to wait for another employee to come in to put ice in the machine" never stopping there again!! Sloppy salad sloppy sandwich read more

I Love coming to this subway!!! My favorite employee is Jasleen! I Love her customer service! she doesn't rush me like other subway workers do, she politely asks me what I'd like and how much I perfer. She's extremely patient, my girlfriend has a habit of never making up her mind but Jasleen had no frustration dealing with her like I do. As my undecisive girlfriend held up the line Daniel, another employee, came through and helped Jasleen speed things up by toasting my sandwiches. I can always count on Jasleen to whip my Sandwich up with perfection. read more

Subway - Subway! Eat fresh! - Sandwiches Near Me - Ontario, California

This is a newer location. Nice and clean but i realized one of the reasons why i never go to subway. Because i always feel crowded. You have no room to walk, you have to do the foot shuffle so you dont step on nobody. You got people 2 inches in front of you while your ordering, 2 inches behind you also. I dont like people, so maybe its that. I ordered the meatball sandwich and the only thing that tasted good was the provolone cheese. The meatballs and sauce is what you would expect from a fastfood joint. The ladys making the sandwiches are not the friendliest and either was the guy running the cash register but he did let me get cookies for my side instead of chips, i dont know if this us a usual thing or not. read more

This Subway is so close to my work, unfortunately they have really bad customer service. I went today during lunch time. I had to wait for someone to come out from the back for almost 5 minutes, when finally someone came out, she said her name was Karla, she didn't even greet me with welcome, hi or nothing. She was bother because I had to knock on the counter for someone to assist me. That's not right! She was so rude, but when I asked her name then she was trying to be nice. NEVER COMING BACK AT THIS LOCATION, NEITHER RECOMMENDING ANYONE HERE!!!! They lack on Customer Service :/ read more

My wife and I had lunch here. Our footlong sandwiches were delicious and the service was very friendly. There were a few dirty tables in the dining area so we found a clean seat and enjoyed our meal! read more

Goodlooking out to Daniel he knew about my secret menu item called the "Feast". Great service and i will definitely be coming back. Thanks Daniel read more

Really good service! Walked in and smelled like clean, everything was really put together and organized. Jasleen & Angelica helped me out they where really nice and friendly, nice employees made me feel like home. My sandwich was just as I wanted it. Craving satisfied.... Will be returning soon! Thank you girls for making my day. read more

I have been coming to subway for quite sometime and I usually stick to my normal sandwich (turkey breast sandwich) but a young man who was there suggested the new carved turkey and it was delicious! Awesome customer service guys keep it up and thanks for the tip! read more

This is by far one of the best subways I've been to customer device here is phenomenal and food was very fresh I was assisted by angel.

Gilbert and Daniel did such a great job on my 3 sandwiches and gave great customer service! They did exactly what I asked and made my sandwiches very neatly. I have to add that I am extremely picky when it comes to Subway since I am a former Assistant General Manager for a Petro Subway. I would have been pleased to have such great employees as these two. Thanks again guys read more

I love subway always come to this subway. I asked to toast my bread and the guy didn't toast it. Chicken was cold. Did not warm it up how I asked. None of the employees welcomed us in or acknowledged us. Need to work on their people skills & food skills. Homeless man just walked in and grab something to drink. read more

Friendly staff and the subs are always perfect.... I love this subway! The lady who made my sub was so sweet...my wife and I love Subway. We've tried a few around the area and the other employees are always rude and bored. This for sure is my favorite one! read more

I usually go to a donut shop in the morning before work, but today I stopped by at my local subway and was greeted by a friendly face. I believe her name was Angelica. she was very nice and made my day. I will be stopping by every morning from now on for my morning fix! read more

Fast, clean, friendly and professional. Went there right at noon and was still able to move through the line quickly.

Was in town for a trade show & stopped here for a chopped salad! It is a normal SUBWAY® but it was the employee that made all the difference! I was greeted with "be right with you" (twice) and she (Alex) was quick and so friendly and accommodating! Subway is lucky to have her energy.. this is a great clean Subway! read more

Staff is fast place looked clean matt the sub maker is super fast, he gets the job done quick.

They are the great tbh they always give me the best service and the freshest foods like god damn also best cookies NA!!