Great service from May and Emilio! The sandwiches were really good and restaurant is clean

Jo, Ciera, and Julie are absolutely amazing! They always welcome you with a smile and follow the special instructions on the online orders. I will definitely be back soon. Best sandwich spot! read more

Ciera is so good. She must be the manager because the way she interacts with guests and employees shows management. She is so kind to her employees when asking for assistance. She is quick and makes a beautiful sandwich. Thanks, Ciera! read more

If I'm in the Mililani area this is the subway I'd go to. Facility is clean and tidy. Staff Julie, Ciera and Jo friendly and fast. Got my meal in a timely manner. Staff very interactive with the young kids good way to get them involved. Bread and veggies always fresh. Btw they got a special 6" w/meal combo only $6.99! Might come back here tmr again #23 Hotshot Italiano w/ Sriracha and chipotle pls! read more

Worst Subway I have ever been to. Where to start.... actually the nicest thing I can say... they turned down the music after I complained not being able to hear. They had the TV soooo loud it was like a club. The girl even kept asking me what ... what... she couldn't hear me. -The Lettuce and the spinach looked terrible. -My daughters meat had a chunk of tuna on it and the girl didn't even know what to do with it she just held it in her hand looking confused. -The guy behind me who approved of the loud music was even complaining about his meat color. -there was meat just sitting on the slicer not being touched by anyone. -it seemed the entirety of the staff was overwhelmed You can't even find this place on Google maps!!!!! Needs entire new management!! We decided after buying the food to throw it out of fear of getting sick. ​ read more

It was one of those days nothing would've satisfied my cravings. I was determined to get my usual spicy Italian on flat wheat bread. The staff were friendly and had a system where the line of customers were able to order and receive their turn in a timely matter. Observing the items to choose from for your sandwiches seemed well stocked and fresh. I was offered to make my sandwich into a meal although I wasn't interested in more than I've already came for. Overall, I was serviced quickly, my sandwich was made nicely, cut it in half, and wrapped separately per my request. For that, I thank you!! read more

Subway - Spicy Italian!!!! - Sandwiches Near Me - Mililani, Hawaii

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Jomery is one hammah promise to God very good customer service and very efficient‼ mahalo nui

I gave this location a chance the other day and I was really satisfied. The workers Matias, Raphael, and Timothy did a great job. The food was AMAZING!!! read more

Bri and Jo was very friendly. I appreciate how neat they made my sandwich. Very fresh tasting. Mililani Mauka Subway is the only subway that I go to. Will be back! read more

Timothy and Bri are the best subway workers I've ever seen. My sandwich tasted amazing and the service was incredible. They are really good at making sandwiches! read more

I came there on my lunch break and it was really busy but the workers was moving fast I ask one of them there name I think it was jomery but she had the best customer service with a rush and still managed to make my day !! Thank you read more

The best Subway on the island. They always give me great and fast service. Store is always beautiful and clean. Ciera and Jomery are just the best! read more

Every time I go to this store the workers are so polite and friendly. They make the sandwiches fast and exactly how I like it. Especially Jomery she's so friendly and it's like she wants to be there and assist you anyway she can. Thanks read more

They didnt follow how i want my sandwich! ! Asked the bread to be toasted but they didnt.

This Subway is located in Mililani Mauka on the Long's side of the shopping complex next to L&L and Rise & Shine. Been here a few times and always had great service. Noticed there are always new workers though. The restaurant is neat and clean which gives you a good impression. Standard Subway style ordering down the assembly line. Food is consistent with the Subway chain. Came here for lunch and a few times to pick up breakfast. Each occasion never disappointed and have come to expect the consistency that Subway is known for. Fair is fair come check this Subway out to see what you think. read more

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This Subway location on Ainamakua Dr in Mililani "IS REALLY TERRIBLE"! Lately, every time I ordered from here, something was wrong with my order! If it's not double wrapped in paper, they're really skimpy with their ingredients or the wrong ingredients in your sandwiches' directions to them. And many times I asked for my sandwiches to be toasted and it wasn't! Really terrible location now! Never ever going back there "AGAIN"! I notice the young new employees they don't take pride in their work. All they're looking forward to is payday! To me, I blame whoever is running the management part of this business. They don't train their young employees "RIGHT"! This use to be a credible good location,"NOT ANYMORE"! read more

Have been regular customer at Subway Ainamakua location for several years. My favorite location because of great service and efficient and friendly customer service . Employees treat all their customers with sincere smiles. Special recognition goes out to Ciera, Jo and May. They always greets everyone with a sincere smile. read more

Raphael was our server! He was friendly and courteous. Awesome service! Thank you for your help.

May, Julie, and Ciera provided excellent service and were very welcoming. Restaurant was kept very clean and the food was good.

I live in Mililani and in result I come here every so often. I usually have good service when I go there, but the last experience I had was horrible. We mobile ordered the subs and then got to subway 20 minutes late, so it had been almost an hour since i placed the order. When I want inside and asked for it, the lady working there said it wasn't made yet, and that was irritating since it had been almost an hour since placing the order. Instead of making the sub, she went off to take another customers order (who was waiting in line) and I was like wtf! I thought the subway workers were supposed to alternate between mobile orders and in-person orders. I demanded a refund and stormed out. There was one more lady working in there and she was working hard to take orders. Then there was a girl working in there who seemed very lost and got in the way. I've seen subways with two people working keep customers happy and a short wait time. And what do you know? I go to the subway in Mililani shopping center near Safeway and there was two people working, who make our subs quickly even though it was crowded AND they alternated between mobile orders and in-person orders. The subway experience mainly depends on how capable the workers are today those two specific ladies were not capable, even with The one lady working hard. read more

So TWICE i made an order through the app and TWICE it was cancelled by the store about 1/2hr before i was to pick it up which meant i lost my bonus bucks and coupon. then i went in physically to used a coupon and gave it to the clerk and he still didn't use it on my order. i guess it was my fault that i didn't check the receipt when i was there. I tried to contact the customer service on their website but they never replied. read more

Normally this store is pretty good, but tonight i ordered three six inch sandwiches at 6:30 pm and said I would pick up at 7:00 pm when asked what time I wanted to pick up. I get there at 7:03 pm, one worker is on his phone a at table, another is in the dining area doing nothing and another worker, who i assume was the manager was on the phone. My order was not completed. Only two sandwiches were made. The manager started questioning why the order wasnt completed because when he arrived they were not busy. He later told the worker that if i had come in yelling i would have been right to do so. Kudos to the manager for saying something. I would go back because the manager was on it. Hopefully those workers develop some pride. read more

Second time going to this location and it will be the last time. First time I ordered through the app I went to the location and the line was put the door. So I asked a few people if the ordered they said no do I went inside. I noticed a sign above the register that said online and phone orders so I went directly there. After about 5 minutes a worker asked if I had a online order I said yes. I told them my name and then the looked through a stack of receipts and pulled mine. Then proceeded to make mine. I know they was busy but I felt really bad about the people In line. I noticed a few people leave as well. One lady in line asked when they going start taking their order, the worker said we doing online first. Next visit they had my order wrong. One sandwich wasn't toasted and on the app there was a special for free chips with any footlong purchase. So I clicked the special and chose my chips. My son went to pick up the order, so he wasn't aware of all that was in it. No chips was in the bag. And worst of all is I paid for it, the special didn't appear. So I had the opportunity to do a survey and I expressed my issues. To their credit a manager I guess from the store called me. Apologized and asked me to return. I said that's ok. She also said that she wanted to look into this further and would call me the next day. She never called me back. read more

We used pick up sandwiches there multiple times every week, until my son spotted a cockroach inside the food bar. I decided to stop eating there, but he decided to give it another try, since is a convenient location for us, but unfortunately they messed up on his order and when he called to complain they refused to make him another one and hung up on him. He is 13. They were so disrespectful. It made me wonder if they treat loyal customers like that, imagine others! Totally unacceptable!! read more

Great service, Ciera alway with a smile food looks always fresh and place look fresh and clean.

I placed an online order through the Subway app and had doordash deliver it. I was missing items in all my sandwiches, missing chips and soda. I called the store, and spoke with an employee and explained what I was missing. I asked if I could get reimbursed for the meal since I'm missing chips and soda. She asked me what was wrong with my order. I repeat myself and again asked for a reimbursement on the meal cost since I was missing chips and soda. She went to talk to someone else, and comes back asking again what is wrong with my order. I repeated myself AGAIN... and then someone else comes on the phone. I'm not sure if she's the manager, but I asked her for a reimbursement on a meal and she explains that she can't just refund the meal, it has to be the entire receipt. So I asked if chips and soda can be delivered (doordash driver offered to go back) but before I could even finish she LAUGHS. By this time I'm beyond pissed. She said she has to refund the entire order so I said fine, refund the entire order. She told me it'll take several days to reflect. It was a Friday so I expected to wait til at least the following Wednesday for my refund. No refund by Wednesday so i call the store and ask to speak with a manager. They tell me that they aren't working that day. I left a message to have the manager call me back and provided my number. Today is Tuesday, and I still never received a call. I call the store again, and the same employee answers. I ask to speak with a manager, and again, none on duty. But she'll come in at 9pm tonight. I ask what time they close, he said 9pm and she only comes in to close the store. VERY POOR customer service! To have to repeat myself several times, then to get laughed at, then to not get the refund promised? Ridiculous. read more

Absolutely disappointed in the service I've received the past few times I've ordered from here. As much as I LOVE subway, I've placed online orders 3 times now, all 3 times I've waited over 20 minutes AFTER the time it was "expected" to be done. All for my order to be incorrect. The worker did not even read the instructions for either one of my two subs on my order. They were both totally wrong. The soda Machine is never right the drinks are either super watered down or too syrupy. It takes a lot for me to leave a review for someone but I'm disappointed. And at this point I feel like I'm just wasting my money. Very sad read more

I ordered 3 sandwiches. Let them know of an allergy on 1 of the 3 sandwiches. They had an issue with that. The guy "in training" kept interrupting me & with 2 servers they were both talking to me about different sandwiches, I asked them to speak one at a time. They did NOT. They needed up burning a sandwich & not putting the right items in the sandwiches. The wraps were sooo poorly done when we open the wrap it was basically a open salad on paper. I asked for dressing on the side & they did not out it in. Absolutely horrible!!! Do not eat here. read more

Subway - This is the day& time & reasoning for no longer coming here - Sandwiches Near Me - Mililani, Hawaii

First time at this location. I got a chopped blt salad with spinach, pickles, olives, yellow peppers, green bell peppers, and provolone cheese and a bowl of clam chowder. The restaurant was clean and there was a few people sitting in. The staff, there was 3 staff, they were friendly and took my order right away. I would definitely return to this location and recommend all to check it out for yourselves. read more

Subway - My blt salad with vinegarette dressing - Sandwiches Near Me - Mililani, Hawaii

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This Subway in MILILANI MAUKA is TERRIBLE. I should have made my reviews in real time so I could prove it with photos. About several weeks ago, I was starting my order and one of the employees (older woman) placed her big bag on the counter where my bread was being cut (in front of the soup side). This was her personal bag and it was filthy and she placed it right on the prep counter on her way to leave. The sandwich preparer ( younger male) took so long to make my sandwich as compared to the other locations. He was also distracted by the older woman as she was talking to him behind the counter. On the same visit the juice boxes were soggy and discolored so I didn't get a drink for my son. It was such a bad experience so I didn't want to be in there any longer so I ate the cost of not getting a drink for my son. I wanted to give them another chance since this Subway is on the way home. . . It was another bad experience in this Subway when I went there again yesterday evening. Yesterday evening, the younger fellow asked me what I wanted and he immediately got distracted with a customer outside and he totally left me hanging without any apologies. So I waited for him to come back in and I noticed his two coworkers discussing the online orders which they looked so confused and disorganized. So I'm just waiting and watching how these employees work and communicate with each other right in the front of me. They weren't on the same page as to which online order receipts were done or not done. Another patron came in to pick up her online order and the employees were curt with that person and just pointed to the shelf where the order was placed. I walked out without a sandwich because I waited and no one else acknowledged my existence after my server rudely left me. Giving one (1) star is too much . . . It should be a quarter (1/4) star. I will never go to the Subway at MILILANI MAUKA ever again. read more

It's a typical Subway. Nothing noteworthy about the place other than the fact that the aunty making our sandwich was nice. When she rang us up, I noticed the sign for 10% military discount. She included the discount, but I don't think it got deducted from my total. See pics. read more

Subway - 10% off, but no $ amount deducted. Lame! - Sandwiches Near Me - Mililani, Hawaii

It was ok. The sandwich is smaller now. The taste was good The people was nice it is if you don't like to eat very much

Now I tell you what, this be the best damn subway this side of the island. I personally have very high sandwich standard and this establishment went above and beyond. From the efficiency and politeness of the workers to the end result of a sandwich in my hand I was through impressed with this subway. My only comaintnis the store policy of online orders being made before in store orders. If I have made the effort to visit an establishment in person and am as much a paying customer as an online customer I don't see why I should be waiting for that. Other than that this is a great establishment and to all the people leaving bad reviews, relax. It's a subway not a Michelin star dining experience. read more

I've recently had a Subway craving where I just need a bacon, cheddar, ranch chicken fix. These artisans sedate my hunger better than any snickers bar could. The Sriracha and Ranch combo with chicken kills the flavor so well, I'm now addicted and must tell all the glory that is no lettuce and a fully loaded sammich. I also tried their raspberry cheesecake cookie, also awesome and fresh from their oven. Lady at the counter who shall be named later was sooooo kind an read more

Ordered a ham kids meal. Menu displayed price under $6 with drink. Check out price $9.09!! Checked the receipt they charged extra for the cookie and juice box... RIP OFF DO NOT GO THERE!!! read more

Waited 35 minutes for a mobile pickup order that was supposed to be ready at 12pm. 2 teens working their asses off with no help from management so I totally understand but that was ridiculous. read more

Ordered a kids meal for my son she continues to make the tuna sandwich in which you can visibly see my my son is a kid... I order one 6 inch italian bmt we get to the end to make payment and she asks me if I have any meals I say one kids meal tuna sandwich and she looks at me like I'm stupid and then looks at her co worker who made the tuna sandwich and whom I had said that it would be a kids meal OBVIOUSLY cause I have a kid... they look at each other and look at me... she says she didn't say kids meal... like REALLY?? okay even if I didn't say that which I did why can't you use some customer etiquette y'all two WOMEN was being rude! I excused it and said it's fine my son can finish a 6 inch and she rudely blurts ya but it cost more ! Okay great so why not use CUSTOMER etiquette this place has NONE I told her it's fine just ring me up and she says as what ? Ummm obviously you made me an adult sandwich so give me a adult meal at this point ? Unless you gonna charge me for a kids meal with a adult sandwich is at whatever I don't even care at this point this place needs to work on delivery and customer etiquette they have none and they made a whole ass wrong sandwich previously to me there's only two people in there not like y'all having a dinner or lunch rush smh not coming back read more

This location is closest to home for us, but we won't be going to this Subway again. We have been here many times and, although it usually takes a long time for our order, we still came back (they always seem to be training new employees). Not after today. I always order the kids meals for my 2 kids and substitute chips for the applesauce and it has never been a problem. Today, my order was rung up while I was still ordering my sandwiches so I didn't get to explain everything I wanted. The woman who rang me up before I got to the register didn't seem to care what I wanted to say (no meals for the 2 regular sandwiches, just the kids meals, and that I'd like chips instead of applesauce for the kids meals). She told me all that came with the meal was the cookies and drink. I proceeded to read the kids menu to her off of the wall behind her--the cookie was a replacement for no toy (they never have toys anymore and always tell us they will give cookies instead) so she had to get the manager. The manager came out and all she did was say "who did that before?" -- like I really remember the name of the employee who gave me what I ordered??? She said she works "almost 7 days a week" and that she's never seen us--ditto lady, I've never seen you but either me or my husband have been here many times at the request of our kids! She kept repeating herself. I said I wanted the chips and would just pay for them (I already paid for the kids meals and other sandwiches). Which I did. But then then they didn't give me the applesauce that they said was included in the kids meals--the manager thought the applesauce was the box juice, I asked for juice and they were out so I said I would just take chocolate milk. And they were so confused. So incredibly rude to me in front of my child. What kind of manager is that?? I have never been treated like this before. I told them a customer deserves more respect and that we would not be coming back. read more

I've been a regular customer at this store. We order at least weekly. There have been several times where I attempt to order online and they are out of a product. Well today I attempted to our our weekly sandwiches and as I proceeded to order, I shows that they are currently out of two different kinds of bread, lettuce, tomato and green pepper! What kind of nationwide "sandwich shop" runs out of these items? read more

I go to this location to pick up sandwiches quite often, since it's near my home, and service so far has been very good. On this particular visit, I just wanted to share that the Sandwich Artists in training Shanel and Heather did a great job on my order and Ciera did a wonderfully on making sure they were doing it right, and helping them out. I hope I got their names right! They were all very friendly and efficient. I ordered 3 different sandwiches with all different things inside. They payed attention and double checked if they heard it right before putting it in. I know every Subway restaurant is supposed to be the same, but I think this one gives more veggies! Or it could just be me, but the sandwiches I get are huge! I was so pleased with my service, I actually tipped them and I don't do it often with fast food restaurants. I just wanted to let all the workers and the owner know they are doing a great job and I really appreciate the service they exhibit and the food they put out! read more