If you discover your order is messed up when you get home, you are shit out of luck. You will not be offered a credit, YOU WILL HAVE TO RETURN WITH THE FOOD.
I went in to order for myself and my girlfriend. Making extra sure that her sandwich was made correctly (as any good boyfriend would). After I got home I discovered that my sandwich was missing multiple ingredients that I asked for WHEN PROMPTED BY ONE OF THE EMPLOYEES. This wasn't a case of "Oh they didn't hear me," they specifically asked.
I called the store to report the issue and they said I could have it remade if I brought it back in. So not only did the associates get my order wrong, now they want me to double inconvenience myself for their mistake. Fuck that. I told them I'm bringing my sandwich back (my girlfriend's sandwich was good), but I want a refund for it. If they care more about one sandwich over enraging a local customer who did everything right, be my guest asshole. Do not eat at this franchise.
Order and refund date: 9/30/23 read more