Every restaurant pay up to a 2% hospitality tax. Somehow, someway this is built into the price you pay for your food. What I want to know is where is my hospitality? Yesterday after I had my back procedure I order from the subway app as I have done in the past. There is only one address in my app. Tell me how did the address get changed from my address to the subway address when it reached door dash. At 6.33pm I receive a text stated Door dash will be delivering to me on behalf of subway by 6:51pm. At 6.34pm I got a message that my delivery is approaching. The door dash drive call to ask if the address is correct. I gave her my address and she said that the address on the delivery was 1527 Poinsett Hwy and she can't change the address. This is the subway address. She said I had to call the store. I called the store and the teenager stated it wasn't their problem it was a door dash problem. I informed her that I didn't order through the door dash app. I asked to speak to the manager but the manager leaves every day at 5. I asked her to call the manager. She came and repeated that this is a door dash problem. Minutes later I get a call from 864-916-2838. The little girl said "this is door dash and I understand to have an issue with delivery because of an incorrect address. They can't fix it will have to be fixed by door dash." I said little girl get off my phone playing, this is door dash, and I am talking to the door dash driver." After circles my husband had to go get my sandwich from the door dash drive after working hard all day. The door dash driver lost her next delivery.
I decided to go to the store today after attempting to call several times. Get there and the manager tells me it is not his problem it is a subway problem. At this point I am boiling. I told the guy that is the problem you are subway in every since of the word and I didn't appreciate the little girl calling my phone pretending to be door dash. He continued to make excuses. I asked him how I get this corrected. He said you have to call Subway. I said well Subway number is? So he said 800-888-4848. I said the next time a customer has an issue the first and only response should be "I apologize for the inconvenience, however you will need to call 800-888-4848 to get this fixed. We can't make any corrections to online orders from this location" I told him that is customer service and learn it.
Customer service is no longer important to these businesses. It sad that they are not teaching our young people how to behave in a work environment. When they get a grown-up job they behave this way and don't understand why they have such a hard time transitioning into professional jobs. read more