My wife and I agree that the supremely terrible customer service we experienced at this subway was mind boggling... I mean shockingly incomprehensible. Truly a distinct rudeness we had never ever encountered in our lives. And yet, this whole story is completely true.
Upon getting a subway coupon in the mail, we decided to get subs for dinner. Unbeknownst to us, the subway nearest our house must've closed recently so we ended up going across town to a subway we have never been to before. And after hearing this story you will discover why we will never go back to this location.
We walk into the subway (on a Sunday night) and it's empty, like completely dead. The only sign of life is a young lady sitting at one of the tables with her eyes absolutely GLUED to her cell phone. She didn't even bother to lift her head once to look our direction. She wasn't wearing a uniform, she was 1000% engrossed in her phone so we never said a word to her.
So after standing at the counter for a moment... a few more moments.... A few more moments we are greeted or acknowledged or waited on by no one. My wife is naturally getting perturbed... ummm, where are the employees??? Is this the twilight zone???
In an effort to not give up, I decide to CALL the number for the subway we are CURRENTLY standing in-- perhaps the employee(s) are in the back prepping food and just need a nudge to know we're there...
The phone rings... and rings.... and rings and rings... nobody ever picks up HOWEVER it does do the trick because a gentleman FINALLY EMERGES from the back room--I'm guessing the 15 rings on the phone caused him to finally check the front of the house?!?? In hindsight, I actually wish he had stayed seated...
Soooo, naturally my wife and I are annoyed when we finally see the gentlemen because of all the hoops we had to jump through in order to be SEEN. But at this point, I must say, we are still politely giving him the benefit of doubt that he actually did not do any of this poor service on purpose...until, that is, he decided to speak....
The man looks at us, and without so much as a "how do you do?" "Nice weather we're having..." he simply and matter of factly points to his half eaten sandwich in his hand and murmurs,
"I'm eating..." (with no exaggeration or hyperbole this is all he murmurs.
As if to say, uhhhh, how dare you disturb me? Can't you see I'm eating?!? Duh!
I swear I remember that he even had a glob of Mayo on the side of his mouth (my wife cannot corroborate this!) but maybe because of the shock of his insane rudeness and complete apathy I am just imagining I saw that??? Have mercy... was this a prank tv show?
So my wife and I are speechless at his tremendously bad, absolutely unforgettable, blatant disrespect and disregard that I immediately said, "okaaaayy, we're leaving now" and we did.
To which he shrugged his shoulders as if to say, "Peace out, the door is right there, I wasn't going to help you anyway, I already been done told ya' I'm eating my sammich right now!"
He never once apologized or offered a more logical explanation, or simply said I'll be with you in a moment. My wife reiterated to me that the place was DEAD so he could've made our orders and then more than likely had 30 mins to finish his sloppy sammich.
This truly disappointing story is all true and what saddens me the most is not that the gentlemen eating (he's human and we all need to eat; that's exactly what I was trying to do after all.) but rather his decision to be disrespectful to us, a couple he has never met seemed to be easy as pie for him. His effortless lack of regard for us is scary. He didn't think twice about his behavior.
So this will not surprise anyone but I shall never go back to this subway. But something tells me they'll never miss me anyway. read more