Well, as much as I agree with previous reviews, I have witnessed a huge improvement in service, quality and presentation! Today I visited Wendy's on Portsmouth Blvd for Chilli and received the best service anyone could hope for from Quantasia. What a doll! See was very friendly, and exceptionally professional. Western Branch!, Wendy's is back!!! Holla! read more

Wendy's - Family Chilli at Wendy's Portsmouth Blvd, Chesapeake - Fast Food Near Me - Chesapeake, Virginia

Would give it zero stars if I could. Walked in and asked if the chicken tenders were good she mumbled yes there's about 6 employees they would not take my order so I walked over to the flat screen and after looking around, realized they were not available in the menu so I informed her I can't place my own order because you don't have the tenders listed in here. of course she didn't believe me so she came over and banged around on the menu like she was Frustrated. Then she walked away and turned her back to me like all the other employees so I walked out. This service is terrible. read more

Once again my food was hot and fresh - my Dave's Single AND my fries! The unsweet iced tea was refreshing, too! The gentleman at the drive-thru was friendly and very helpful! Service was quick, too, which is important during a lunch break! Check them out! read more

Wendy's - Single Nacho Cheeseburger, Queso Fries, Iced Tea - Fast Food Near Me - Chesapeake, Virginia

Most horrible customer service I've ever encountered in my life. And I'm not even from down here. Went in for an egg and cheese combo and needed up siting there for no reason. read more

Guy at the drive thru was rude and messed up order we were missing half of it. When we went back to correct it they gave us so much attitude about it. read more

In a world that's out of control expensive for gas and groceries and pretty much all the basics for living your most simple life (June 2022), value is priceless. My quest for the best $5 drive thru has taken me to many drive thru chicken sandwiches and $5 give or take covers 1 sandwich, if that. Wendy's $5 biggie bag with a double stack, fries, 4 chicken nuggets and sauce, and a small drink comes to slightly higher around $5.58, if I recall correctly, but it's a decent amount of food and variety making it a TREMENDOUS VALUE! Not sure it'll last with the price of everything doubling overnight, so go get it while you can. Staff was quick and friendly. Fries needed to be fresher and warmer but everything else was fresh and hot. read more

Wendy's - $5 Biggie with Double Stack Deal - Fast Food Near Me - Chesapeake, Virginia

Someone give Dimitri a raise today! I'm serious; this young man deserves one! I stopped by here before my daughter's doctor's appointment. He was running the register, supplying supreme customer service, delivering orders to tables, helping the drive through, and had such a pleasant personality. If you want to experience great customer service visit this location on Portsmouth Blvd. read more

Horrible customer service closes 20 minutes early rude staff. Dirty parking lot. I don't recommend this location.

Lazy workers customer service horrible . They take a long time with food I wouldn't recommend at alll

This is the 2nd Tuesday evening in a row that we went to the drive thru for a late dinner. The food is always good. I don't know if it's so late and everyone is trying to go home, or if the employees are just playing around because the manager is not there. There has been no greeting at the intercom or window. Everyone inside working are just laughing and carrying on instead of paying attention to the customers. Hubby was trying to ask for salt but the lady just shut the door on us. We needed to knock on the window to get their attention. We only come here because it's the closest to our church after our Tuesday evening group. I would NOT suggest this place if you're looking for politeness or courtesy. read more

Customer service was ok but didn't like the self ordering! Food was good and fresh! Restorable was clean.

The service at this location is terrible. I've waited 30+ minutes in the drive through and ended up leaving after they've already taken my money. read more

If I could give them no stars I would.I ordered a pretzel bacon pub cheeseburger It was suppose to come with a burger, lettuce, tomato,bacon and onion rings. I know you can't expect anything from a fast food place but this was beyond bad.I did not recognize any of the supposed toppings .I had to add toppings when I got home. If I had opened the wrapper in Wendy's I would have told them to keep it. I will never go to another Wendy's. read more

Hit or miss here! I usually end up here because my daughter wants something and we are always in the area...this location stays busy. I can tell you this location is super consistent with mediocre service. There is always long wait times, drive-thru and inside the store. Almost every visit the order isn't completely fulfilled...the sandwich is incorrect or something is missing out of the bag. I had a specific encounter with a Manager while placing an order in the drive-thru. My daughter wanted a hamburger with only: ketchup, mustard and pickle...simple right. So I ordered the: 4 for $4 bundle deal. She chose the Jr. Cheeseburger bundle which includes: a four piece nuggets, a small fry, and a drink for $4. "May I have the four for $4 Jr. Cheeseburger - on the sandwich I only want ketchup, mustard and pickle, thank you" Fast forward to receiving the order, the sandwich has cheese on it. Of course I returned it and I repeated my special order to the Manager and she said, "if you do not say you don't want cheese on the sandwich, they will put cheese on it anyway because that's how it comes" What????? This is fake news I thought...but she stood by her word. And because my daughter frequently orders from here she already knew what to expect... "Watch ma, they are going to only give you one napkin." Sure enough...all that food and only one napkin was in the bag. So consistency...but the right consistency though. Aye yi yi... This parking lot is fairly small, but additional parking is available in the surrounding lots. Be careful though...cars are always moving in and out around here. The restaurant is located only steps away from a shopping center and about a half a mile from Chesapeake Square Mall. Would I recommend this restaurant... well if you don't have too high of expectations and if you are ordering something "as is" you might think they are the best. But fast service...I doubt you'll get that here. Go at your own risk... Have fun and enjoy life ;) read more

the customer service in this place is beyond ridiculous I came here today for my lunch break around 12:38pm to which I ordered off the Wendy's app and the app told me to skip the line so I went to the left spot that's by the line and the workers immediately went on the offensive on me saying "do you work here if not why are you here" and I'm trying to explain the app said skip the line.... her next reply "you work at Gabe's you can wait in line like everyone else" like girl WHAT???? That has nothing to do with the app saying to skip the line.... swear if I see the light skinned freckled lady I'm cussing her out ong . she was overall disrespectful and rude clearly not understanding of the situation and didn't hear what I had to say. because if she did more listening than talking she would have known it was a misunderstanding read more

This place is the pits. Don't take credit cards and didn't bother to tell me before ordering. Luckily I had cash. Very rude and slow employee. They are out of salt so no salt on the fries. Should have gone to Five Guys. read more

We've eaten in a number of places in VA over last 3 days - most poorly managed. At least at THIS Wendy's the management is present & employees trained! read more

Wendy's - Entry to Wendy's - Fast Food Near Me - Chesapeake, Virginia

Noticed a hair on the inside of my frosty after eating half of it. Disgusting- I wanted to puke read more

Wendy's - Hair - Fast Food Near Me - Chesapeake, Virginia

Come to this store today to get food for my family and everyone in this store has long hair no hair nets and everyone who is at work there today there hair is all the way down to the buts and very long fingernails no one has on gloves and everyone that is in the store has on a arm wrist full of bracelets and air ear pods on is this sanitary wendy you need to come down to this location and give them training just nasty read more

All in all, this place just sucks... Wrong orders, getting the total wrong after repeating the numbers on a screen, poor customer service skills, the list goes on and on.. One day I did an online order for delivery because I was at home with my newborn, of course I got the ENTIRELY WRONG ORDER, and I called them and they had the nerve to tell me that it had to come up to the restaurant to fix it because they were not going to send it out again...WHAT??! This place deserves to let everyone go and hire people who know what customer service is or be torn down and replaced with something better.. read more

I went here around 10:50am. Maybe they were still preparing for lunch because my nuggets were cool and really soft and flimsy. They weren't their usual crispy, delicious, hot nuggets. Even though it was 10:50am their lunch does begin at 10:30am so I still expect my lunch to be fully hot and ready. To me, maybe others preference, but to me I think their fries are overly crispy and salt less. Personally, I like the opposite. Hopefully, next time I go here the food will be like it usually is! read more

I really enjoy the environment here. The lady taking orders is friendly and has a good sense of humor... Well she laughs at my jokes. Food is generally hot and fresh. The chili has gotten a little thinner than it used to be. read more

Wendy's - Great looking place and the Freestyle drink machine is great. - Fast Food Near Me - Chesapeake, Virginia

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They lock their doors at night and don't put up any signage. Online order says to go inside but you have to find out on your own that you actually have to get in the drive through line, which is insanely long. They handed the food and just said "here" and shut the window. There is no customer service. The food was cold and gross. I'd give negative stars if I could. read more

Omg no! The only reason I came to Wendys was because my kid got a coupon for a free junior cheeseburger and value drink. We went through the drive thru which was super packed. I ordered everything first and once we got to the window I asked to use the coupon to have the burger and drink removed from my total. For some reason they couldn't figure out how to apply the coupon and ended up giving me an extra burger and drink which no one wanted. It ended up in the trash at home. The Dave's double I ordered with bacon came with no bacon I discovered once I got home. The fries were soft, greasy mush and everything on the burger was just mush. Never ever ever again will we be having Wendy's. read more

This location has some serious problems. It is as if they are oblivious to how bad they are. We stopped going here in about 2017, but recently went back again. This was a mistake. See the pictures attached. Judge for yourself. read more

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This place just keeps getting worse. Last time they screwed up my order (for the millionth time) and today the place is infested with flies! I don't know why I keep coming back to the Wendy's brand - every single visit is a disappointment. read more

Was with my friend burger was good..Dave single burger, french fries had several overcooked in the box...I've never had a complaint at this location. read more

This has got to be one of the nicest Wendy's around. It has a good atmosphere with music, friendly staff and is very clean. I'm not too crazy about fast food but I've been going lately. I almost forgot I was in a fast food restaurant. read more

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The remodel is nice. Location stays busy. Staff is friendly. Food is consistent. Kids like the soda machine with hundreds of combo options. Has outdoor seating and wifi available. Also offers sweet treats and coffee drinks. Tv and fireplace in front seating area. read more

Wendy's - a picnic table with an umbrella - Fast Food Near Me - Chesapeake, Virginia

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I live 4 hours from this location and my car broke down. Because of COVID, the inside was closed but I didn't have a car to go through the drive thru and I had walked to get food for my kids. I called and they allowed me to walk inside to get food. They were all very polite and courteous. I can't thank them enough for their kindness today! read more

Today I stopped by the drive thru for a baked potato. The customer service at the window was the worse. First of all there was no greeting and when she couldn't hear what I said she just said "I can't hear you" in a rude fashion. To make matters even more unpleasant when I pulled to the window she was looking the other direction as she said my total and took MY MONEY and returned my change. It would be nice if the attendant would confirm my order especially since she didn't do from the speaker.. just saying "is that all" and "we on have small or large" and "the total is blah blah". She didn't even say pull around. Customer service is just as important as the taste of the food as far as I'm concerned. More adults need these jobs children take for granted. Management should conduct customer service training before chic-fic-a is able to sell burgers and change their slogan!! read more

Worst Wendy's I have ever been to in my entire life. This location was out of soap in the men's room and they did not have replacement soap. My question then was how were the men who were cooking the food washing their hands?!? The entire location was filthy. Trashcans were overflowing to the point that trash was on the floors. Tables were all dirty as well. Staff was unresponsive so my family had to leave. Not sure why anyone would eat there that could see. read more

I am not at all impressed with the service. I went to the drive-thru and there were too many cars so I opted to go inside. I was standing at the counter and was told someone would help me but I waited for 5 minutes and a couple of employees looked at me and walked right past me but nobody helps me at the register so I walked back outside and left read more

We went through the drive through so not the full experience but the lady on the intercom was over talking us while trying to order and rushing us, girl at the window handed my boyfriend a drink with the lid half off and spilt on his hands never offered him napkins .. and for the love of god please its not that hard to include all the sauce or any sauces for that matter in an order!! We got fries with everything, and 4 of our orders had chicken nuggets!! 99% of the population eat fries and ketchup!!! And people want more then minimum wage for a simple task you cant get right in the first place! read more

This is probably my worst experience in a Wendy's ever. I ordered a Taco salad, my husband ordered a cheese burger combo. First, the chili was runny and when I poured it over the salad and took my first bite, there was no taste. We took it back and exchanged it for a burger meal. It came with a single ring of onion. Still pretty tasteless. Worst burger ever. The restaurant was filthy a pack of straws on the fixing table and by the.looks.of it, it had not been cleaned in hours. There is debris under tables and every table in here is filthy and covered with food. No napkins were available in the dining room. And the place was not busy. We will not return. read more

Terrible messed up my order I order a south west chicken salad with avocado a full salad and they gave me two half salads with no avocado

La Tonya is the manager there and when she is working you'll know bad attitude and poor service guess Wendys doesn't pay her enough to care my advice when you see her name up go eat somewhere elese read more

Phenomenon Wendy's good consistency service at Drive Through Window right down from Chesapeake Squares Mall that's Superior Performance work crew administration at Wendy's on 3 August 2015 during afternoon hours at 3:00 P.M. until 4:00 P.M. therefore LG. Dr. Daniel Griffin, Jr. USAFNG is giving five stars but the Baconator Meal was good therefore on bacon needed to be cooking when the customer put the food order in at Wendy's in Chesapeake, Virginia. read more

worst experience ever. after waiting in line for 20 freaking minutes (keep in mind i was the second car) i got to the order spot only to wait another 15 minutes without anyone saying anything. then someone finally asks what we would like then two seconds later tells us to wait a moment. we wait another ten minutes and the same lady comes back and tells us that she's not taking anymore orders tonight. like what? this is your job and you guys are open what the hell do you mean you're not taking any order after i waited for a solid 45 minutes at what is supposed to be FAST food. ridiculous - i try to have patience with people but this was just absolutely ridiculous. read more

Well this is one of the nicest Wendy's I have been to clean dining area clean facilities and nice staff. Food was on par with all the other Wendy's. I am giving them a 3 star because they denied my free small frostie offer for checking in. read more