Guess it's about time to update my review... almost annual. I have nearly 190 check-ins and I can promise you that's not all of them. I've been known to just stop by for some fries that I admittingly devour before I make it home. Reading some of the other reviews, I can see why - there are a few occasions where I've had issues with my order in terms of quantity or getting my entire order. No biggie b/c I would just call and they'd make it right. Overall, this place is still a winner in my eyes and intend to keep visiting like I do. :) Food Taste: 5 Overall Service: 5 Value of food to cost: 4 Facility: 5 Ambiance: I mean.. it's Chick-fil-A... they're all kinda the same from a visual ambiance perspective. Repeat customer: yes Dog Friendly: no read more

Chick fil has gone downhill. 3 times now when I ordered food an item or multiple items have been missing. This never used to be an issue. Please hire some competent people who actually care about customer service! read more

My Cobb salad was delicious today, and so was my iced coffee (original).The staff were friendly and helpful, and my food came out quickly. Check Them Out! read more

Chick-fil-A - Cobb Salad and an Iced Coffee - Fast Food Near Me - Chesapeake, Virginia

Updating my review to reflect the improvements to the level of customer service I have received since my original review. The last 3 curbside orders were received by very polite and friendly staff, and were mostly accurate. I can't quite fully update my food rating as I received an order of the breakfast mini rolls without the honey butter, but it looks like things are improving! Still rooting for you Chik-Fil-A!! -------- I'm normally pretty pleased with the food and service here, but lately the staff has really been dropping the ball. Three times the salsa for my burrito was missing from the order. I understand that this is primarily a chicken establishment, but if you are offering meatless options, paying customers should receive what they order. People have dietary needs and order food based on that. I paid for a meatless hash brown burrito (egg and cheese). I got a burrito jam packed with huge strips of chicken. Accurate orders are better than rushed incorrect orders. PLEASE TAKE YOUR TIME TO DOUBLE CHECK ORDERS BEFORE YOU SEND THEM OUT. Even fixing an order after the fact doesn't reestablish trust. Not to mention people have to use their own gas to come back and have the issue rectified. No bueno. Please do better Chik Fil A! We're out here rooting for you! read more

Chick-fil-A - Chicken in a meatless burrito. - Fast Food Near Me - Chesapeake, Virginia

Doesn't know there jobs, was confused most the time. Got told different things by different employees in the span of one visit. Tried to solve a problem that was unsolvable and wasted our time. read more

The fries on 8/5/26 were very dry and tasteless. I ordered 4 meals with fries as the side order. All of them were dry. I was sure they must have air fried them but when I called they said no, they weren't. Disappointing. read more

Why do we select extra things, pay for them, and then don't get them? I asked for extra, extra eggs for my side salad, and got the picture below. Paid $1.40. Absolutely ticked off!! Also, asked for extra of the crunchy peppers.....didn't get those either!!! Pathetic!! read more

Chick-fil-A - This was my +2 eggs for my salad. Pathetic!! - Fast Food Near Me - Chesapeake, Virginia

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Before I begin let me start off by saying that this review is based solely upon my personal experiences and my personal experiences alone, so with that being said let's begin!. I came to this location because my wife asked me to pick up some chicken noodle soup on my way home, I ordered through the mobile app like I normally do and went through the drive through to pickup my order. The young lady verified my order then I drove around and another young lady brought my order out to me!. Everything went smooth until I had to wait for cars ahead of me to exit!. It's not a huge deal but other chick fil a locations will have people in their cars that are waiting for their orders that are ahead of you pull up and the employees will bring their orders out to them so that the people in the cars that already received their orders can exit the drive through and go about their day!. This will not stop me from returning but I may consider picking up my order inside as opposed to picking up my order in the drive through!. read more

I ordered a number one combo. The chick fil a sandwich was ok. The fries were under cooked and the food tasted differently than normal. The service was good. I ate inside the ambiance was good. read more

This store is always clean, the staff is always friendly, the food is served quickly, and this is the only Chic Fil-a of Suffolk, Newport News, Hampton, Norfolk, and Va Beach that serves those delicious mints! read more

Job wise - its a cult. They must think these 16 yo kids that apply there for their first job inspire to be a manager. Umm no. They need gas money so they can go to school until college. Make you sign "contracts" so if schedule conflicts arise, there's no compromise & you're fired. read more

I like using the mobile app to place a drive-thru order. Its quick and effective. The employees are nice and make the drive thru wait go by quick. Food is made correctly and delicious! I like that the drive thru is spacious and the two lanes are consistent to the end of the drive thru read more

Chick-fil-A - Drive thru - 2 lanes - Fast Food Near Me - Chesapeake, Virginia

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I absolutely love Chik-fil-a and have been to many across states. My all time favorite one is on the campus of ODU in Norfolk, VA. They treat customers wonderfully! The manager there (Keisha) is awesome too! As far as this location, overall I like this Chik-fil-a and have only had one incident here (there was a gnat in my sweet iced tea). But, I understand that things happen. HOWEVER, today (9/21 between 6:30-7pm), I'm a bit puzzled and bothered. We ordered over $40.00 worth of food and asked for extra egg on one of the salads. We waited patiently for our food. An employee came to us and stated that the manager said that the manager said that we needed to pay $.67 for extra egg. Yes...sixty-seven cents. We didn't have cash and paid with a credit card so we said "no thank you." The employee turn and motioned to the manager that we didn't want it. The manager yells to whomever was fixing the salad "they don't want the egg it's just $.67!" Of course everyone turned to look at us. So what should've happened? they should have simply put the extra egg on the salad and had a brief discussion with the person who took our order -- explaining to her what happened and what to do next time. I understand that we need to pay for extra items but it wasn't our fault AND there was no need to make it a big deal. Not to mention, I excluded items from the salad so I made up for the cost, triple time. Food for thought. read more

Very disappointed in the amount of food and even the quality that I have enjoyed for so many years as the price continues to skyrocket two combos for over $20 and we both left hungry stop making so many commercials and concentrate on the quantity and quality of your products read more

The BEST! Our food was at the table by the time we sat down. The staff was super friendly and even gave us cow headpieces for the kids.

Always super busy. But oh so worth it! There used to be another location... inside of Chesapeake Square Mall in addition to this free standing location off of Portsmouth Blvd. However, the mall location has left the building. Nevertheless, it seems like it doesn't matter the day or time of day, this location always has a drive-thru line wrapped around the building. The inside is just as busy. As a result, pack your patience. But the lines do move quickly! I have never had a brow raising experience at this location. And if I had to point out a side eye...expansion is needed. Super tight parking lot. This location features an outdoor playground and a one lane drive-thru. On any given day, you can expect two employees to assist you with their mobile devices in the drive thru line before you reach the window. Of course they are closed on Sundays, but I believe their business hours are Monday-Saturday 6am to 10pm. The parking lot is small, therefore it will fill quickly. Definitely be cautious as you move about this area. There is overflow parking across the street outside of JcPenny (Chesapeake Square Mall). And I believe the employees use this lot. I wholeheartedly recommend this location. Food is always yummy, perfect temperature and service with a smile. Also keep in mind, if you order a kids meal and the child does not want the toy/book, you can trade it in for ice cream (cup/cone). Super cool trade! I also recommend you download the app as well! Have fun and enjoy life :) read more

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I went to Chick-Fil-A, on Saturday night, and when I got home, I discovered someone took a bite out of my sandwich! I won't be buying from them, anymore. I thought it might be interesting to discover what's in their chicken sandwich. It contains MSG, an excitotoxin. Excitotoxins, like aspartame and MSG (Monosodium Glutamate) overstimulate neurons in the brain. When these neurons are overstimulated they quickly become exhausted and die. In short, excitotoxins can alter the chemistry of the brain. read more

Wow! I love the design of the new building and the drive-thru set up. The food is extremely hot and tasty. They are able to handle more customers more efficiently the same incredible courtesy and kindness. I think that you will enjoy the new layout. It's definitely faster and the young people that are working outside have great attitudes to go with the pretty new Landscaping. Come by and enjoy. Sean and his team are doing a great work read more

This is the third time that I have came to this Chick-fil-A this time I have ordered curbside two combos big bring my food out I pull away and only have one combo then I call inside and they want me to come in and get my food why do you think I use curbside I didn't want to go in the store. read more

Ordered mobile due to the visible "hey it's almost noon" chaos. Didn't exactly figure out the parking the first time, but like every other Chick-fil-A...there's a system. Did not go in so I can't speak to that, but the building aesthetic is pretty cool/unique for this store!(didn't get a pic, my apologies) Did I mention it was chaotic around here around noon on a Saturday? If I didn't...well...there ya go. It's Chick-fil-A. I like Chick-fil-A. They even had my Smokehouse BBQ sandwich that's seasonal. I'm happy. And if you like Chick-fil-A, aside from the inevitable wait...you probably will be too. read more

They be skimping on the nuggets. Ordered a 12 ct. got 9. It just isn't like other Chick-fil-A's. Some days the chicken is weird. Customer service sucks. read more

Not bad like most restaurants overall but I ordered a breakfast bowl and it comes with salsa...I ordered extra and I got none. Refund and everything was done. The Chick-fil-A we once knew is gone. I never had to check before. read more

Staff forgot to put half my order in the bag. Was told to pull around. After 15 min I had to go back up to window and ask if they forgot my order. Did this twice!!!! Finally got the rest of order. But they had to remake my milkshake because it melted while waiting on the mistake they made. My sandwiches that I first received while waiting for the rest of the order were soggy and cold by the time I got home. Not even a "we are sorry" for our mistake and half your order is now cold and soggy. read more

This place needs some intervention. It is close so we eat there when in a pinch but if I have the time we drive to college drive. I can not tell you the amount of times that something has been wrong with my order. Here's a few of the highlights: 1. I ordered a 12 count nugget meal for my children to share...I took them to chittem as a surprise for my school aged child. When we sat down and I went to serve the kids I realized that there were 7 nuggets in the box this was not a success. The younger one had to watch the older one eat 2. On a regular basis the chicken sandwiches are very thin...much less meat then other locations. I don't know if they portion their own and they make 2 portions into three instead or what but it is so frustrating because chic fil a isn't cheap. 3. They no longer have Cole slaw I'm telling you all drive the extra 10 minutes to a different location! read more

Chick-fil-A - Disappointed - Fast Food Near Me - Chesapeake, Virginia

Slowest location I've ever been to, by far... only about 10 cars in line (short for Chick-fil-A), but took well over 20-25 mins. Usually fast at most locations in rush hour. Maybe this was during a shift change (6pm on a Wednesday) so I'll give them 2 stars for the benefit of the doubt. read more

Honestly I'm shocked at the service I revived today. As you you can see my ticket says extra pickles with extra pickles on the side. Gets my food and grabs my sandwich and the first thing i see is no pickles. So I figured no biggie. I'll just drive back around and get some pickles. So I did just that I had to wait in line again. I'll pull off and open my sandwich and to my surprise I got a chicken strip sandwich. I was unaware that Chick-fil-A sold chicken strip sandwiches. So at this point I'm already annoyed. So I go back through the drive-through and the girl was like you ordered an original chicken sandwich right and I said yes and she tried to tell me that how it comes. So this point I just asked for a refund because I'm not gonna eat that. So a few minutes later she comes back with a replacement sandwich which means I spend about 30 minutes at this restaurant. This is what I expect when I go to the Chick-fil-A on Frederick but not at this location. read more

Chick-fil-A - ows a hand holding a receipt - Fast Food Near Me - Chesapeake, Virginia

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Repeating what everyone else has said. Great restaurant, great service, great food. This company could train the fast food industry. From wearing your uniform properly to service with eye contact and sincerity. Yes ma'am, my pleasure! Even keeping a close eye on the dining room to clean tables, refilling drinks and ensuring your experience is great. Only thing I hate and it's at all locations is due to their popularity that drive thru can mess with you based on where you park. read more

Chick-fil-A - Chicken sandwich and waffle fries - Fast Food Near Me - Chesapeake, Virginia

This Chick-fil-A was our go to location for years. This was before they tore down the old and built the new building. I honestly don't know what happened. Even the pandemic and supply shortages don't explain. Several other Chick-fil-A's in the area feed you with well prepared meals. This Chick-fil-A is no longer an asset to the company. Other people have shared their complaints with me as well. I have given them the benefit of the doubt until now, I will not be going back until they change their ways. The chicken portions are tiny, the fry boxes are half full, they never get the order right the first time, and generally just not what they once were. Please focus back on your customers. Notice your ratings are declining. We are not the only ones. read more

The fries has really been bad lately as well as the sweet tea. I dont know what's going on but they are normally good. Not the past few times. read more

My company had asked me to put in an order for pickup for the employees in the office. Once my coworker picked up the order and we got everything sorted out for each employee and one person's meal was missing. I call the store to see if they would replace it and if possible, to have it delivered since we are only right down the road. They have gladly done it before, but this time when I asked the lady said, "Since you didn't put the order through our delivery service we are unable to deliver it to you." My company orders through them fairly regularly and for them to deny to make it right unless I came back up there is disappointing. read more

I came back to update. They renovated this location. Expanded and reworked many logistics such as the parking lot/drive thru, which is still odd but much, much more sensible. And the front area where you order, Hallelujah!! All my previous issues are resolved. And the food was piping hot. Absolute best waffle fries I've ever had at a Chic Fil A. The service fast and friendly. Great improvement. read more

I love this location! They are always kind, I've never had to wait too long. I go during my lunch breaks and since the drive thru has been exceptionally busy from Covid, I have been getting Curbside Pickup and it has gone amazing! They are always fast, the food has always been fresh, and the service is spectacular. Each time I go to this location, Doug Burgess brings out my food and he is so kind! No matter what the weather is he is happy to help, and even in today's pouring rain he waited until I got my window shut while he had his umbrella over my car so that me and the food would not get rained on. I am so happy I work so close to this location to get great service and food! read more

In the morning drive-thru is extremely slow! Not just one morning but every morning that I've gone through the drive thru. I love chick fil a but this is definitely not one of the best chick fil a's I've been to. read more

Not y'all employee delivering me cold food then speeding away in that tiny car.. smh, not I had to pay $30 for a meal and 3 strips to be delivered COLD! read more

Piss Poor service and customer care. Poor work practices, Poor customer service and interactions. Lack of listening, communication and comprehension skills. Did not supply dressing for a Salad that requires dressing to be eaten and then would not do anything to rectify the situation. I spent over $40 in this terrible establishment and could not even eat my dinner when I directly asked for dressing when asked by the person who rushes you in the line without letting you look at the menu. The food is entirely too expensive for to purchase a salad that I can not eat. Kylie the manager on duty, Jamie the General Manager and Shaun Hess the Owner all need customer service training and a review of policy. Just because you can afford to own and establishment does not mean you have the knowledge or business ethic to do so. I will be sure to complain at every chance I get about this poor excuse for a Chick-fil-a. CFA was my first job and I am embarrassed by my experience here tonight. read more

I've always been a fan of Chick Filet, love the taste and freshness of their grilled chicken nugget bites. So, I combine this with their Kale salad side dish, and always a large side upcharge. Will try to post a picture here showing this particular locations idea of a "large $3.50 portion" crunchy kale side. In the past, these large portions contained 8 ounces of salad. Yesterday, the kitchen manager told me the "standard" large portion size is 3.2 ounces. What?!! I visit various Chick filet locations while traveling, and as early as last week received the full 8 ounce portion at the College St. Suffolk location. So, beware of reduced portion sizes at the Chesapeake Square location on Portsmouth Blvd. read more

I mean, it's a Chick-fil-A and they live up to the Chick-fil-A standard- what more can I say? The drive through is a littttttle bit slow moving, but way, way better since they renovated. The inside is great, it's always clean. read more

My favorite lunch spot! Drove through the drive thru one day and realized I didn't have my wallet with me. Asked the employee (Ericka- spelling may be off?) if they accepted ApplePay and was told they didn't at the drive thru. However she offered to help me add money to my app from my PayPal account. She is very sweet and her customer service is awesome every time! read more

Great, friendly service at this location. Very speedy drive thru service now available, because of the high volume traffic in this location. The food is always hot and fresh. I'm a huge fan of the spicy chicken sandwich! I could write a long story, but you can count on quality at this location! read more

Chick-fil-A - Dual drive thru for faster service - Fast Food Near Me - Chesapeake, Virginia

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My orders always get to me speedy, with courtesy, hot and correct each and every time. This location is always clean (which I appreciate) and tidy even during rush periods. And it's super affordable. What's not to love? read more