I just had the worst customer service/sandwich combination I have EVER had at a Subway ever. As a Subway customer for over 20 years, that is saying something.
I ordered a 12" roast beef sandwich on jalapeno bread. Delvona was the "Sandwich Artist" taking my order.
Speaking very lowly and looking down, she asked me a question. I replied "Excuse me?" Then she asked what kind of bread I wanted again. She then smashed the bread down very flat while she cut it instead of holding it lightly so as to keep the bread fluffy.
She placed the meat evenly, but when she asked what kind of cheese i wanted, she asked again. So i spoke up and projected my voice, "provolone". She paused, and gave me a look with her eyebrows raised. She didn't place the cheese evenly with too much overlap and a large space with no cheese covering it. When she asked if I'd like it toasted, I answered loudly "yes please". She again paused, and gave me a look with her eyebrows raised. I again replied loudly "yes please". "I can hear you" she said. To which I replied "well, you're looking at me like you can't hear me, so I repeated myself." Another long pause with her holding my eye contact.
This is where it seemed like she went from not really caring about my satisfaction to actively disliking me. After toasting, she asked me what veggies I'd like. I answered "Spinach instead of lettuce, and every other vegetable." "What?" I repeated myself verbatim. She put about 8 leafs of spinach with large patches of bread showing and was moving on when I asked for more spinach. She put on another handful, still poorly distributed, and rudely asked "like that?" This is getting almost as tedious as actually placing the order, so I just highlight the rest. She threw large handfuls of olives, pickles, jalapenos and peppercinis, I think she was trying to ruin my sandwich on purpose. She put so much mustard on it, I had to tell her "That's enough". Hateful stare. The sandwich was, indeed, inedible. She would look at me like she hated me the whole time. I've never been so mad at a Subway. When I got back to work, I was still so mad I waited until the next day to write this.
I remember getting bad, but not openly hateful, customer service from her in the past at this subway and that's why I avoid this subway, and I wouldn't be surprised if this was the twentieth complaint against her.
I don't want any kind of reimbursement, and I will still be eating Subway 3 times per week (at other locations), but know that I will never return to this subway again. And I will tell everyone I know who cares to hear this story.
UPDATE:
I spoke with the owner, Jon Stewart. He apologized, for the bad experience.
He let me know that the sandwich pic I sent him wasn't representative of the product they wanted out there. He also said that they were re-training the employee (good luck with that), and he offered me product replacement.
That's all fine by me and I still love Subway, but I won't ever be coming back to this particular Subway. read more
