Anyone with foot problems or who wants the perfect sneaker should come here. This is a store that…read moregives you concierge treatment. They start by evaluating your gate. Then they ask you what type of cushioning you like. Based on the discussion, they bring a few choices to try. The store doesn't offer budget friendly options but what is sold is high-quality. I have foot issues, and my sneakers have greatly alleviated my problems. I highly recommend visiting!

They were super helpful and even let me return and exchange and product via mail!!! This place has…read morea great selection of running gear and amazing staff!

Best selection for quality shoes. The staff is patient and helpful and made my impromptu visit a…read morepleasure. My only issue was that there were so many great styles that I had a hard time deciding on only 2 pairs. Its very comforting to know that this shop owner takes pride in service and quality.

anna has the best selection of shoes for the whole family! she travels to italy and brings back…read morethe best in craftsmanship and style. i have been a customer of hers for over 20 years. you must stop in and you can't go wrong!

Everything was superb. The selection is great - from sneakers to dress to sandals for both men and…read morewomen (of course, they'll order if your size color is out of stock). Saving the best for last: John He is an absolute treasure of a foot apparel master. He's the person you never before thought of but, now you NEED to see him. Talk shoe fits, arches, ankle support, inserts.... etc Just go and see him. You will not be disappointed.

Has a wide selection of various brands. Has a small selection on diabetic shoes…read more There are only 2 salespeople here...one is very pushy and the other is not.

have to say I am FURIOUS with the way things have been handled here. I ordered a pair of shoes for…read morea photo shoot close to 2 weeks ago. They arrived and were incredibly small (even when purchasing them in a larger size as the site directed me to). So, I sent them back for an exchange. I received an email (no reasoning either) stating that I was being refunded for LESS than the amount of the shoes and shipping combined. They didn't attempt to contact me at all. When I called, they stated that they had none of the shoes left in any color in the size I had asked for. Why was it so hard for them to write that in the email? (bye bye star #1) So, I went online to see what they had that would be comparable. They had the exact same shoe in a fabric instead of leather. Why didn't the salesperson suggest this to me on the phone? Did they give a cuss about making a sale? No! (bye bye star #2) So, I call to ask them to simply exchange the shoe I returned for that one (which they had in the size I needed). They said they would, and the gentleman on the phone also said that he would refund me the shipping charge back to my account because it was an exchange. This NEVER HAPPENED. (bye bye star #3) This is when it got ugly. It was now a full week later, and I still had not received the shoes. They didn't send me any tracking information at all. When I called to tell them that the shoes were useless to me by now, they told me that there was nothing they could do about the missing shoes because they had been signed for. "I didn't sign for them, my delivery man didn't sign for them.. where the cuss were these shoes? And, what the hell do you mean, there's nothing you can do about them? Don't you have insurance?" "I'm sorry mam, but we don't take out insurance on anything under $500". (bye bye star #4). If it was possible to give them 0 stars, I would. The last star went away in my eyes when she left the phone to talk to a supervisor who told her that they could take things up with UPS and POSSIBLY get me a fraction of my money back. So, no matter what, I was paying for this mistake. They obviously didn't want my business from the get go. I should have stopped dealing with them from the moment they were out of the first shoe I needed. I cannot believe I am eating the full cost of a pair of shoes because I was stupid enough to trust a shoe company like Footnotes. I love shoes, and would have been a great customer for them, be it for business or pleasure, but I will never do business with them again!

I recently purchased a pair of beautiful rain boots and loved them. The boots are guaranteed not…read moreto stain or get wet, unfortunatley the one pair I purchased had a defect and I had to return the shoes. When I purchased them I was told "guarnatee for life not to get wet or stain" I was so excited, and we were in the midst of a horrific snow storm, I wore them out of the store -- left the box behind! While wearing them, I felt the top of my foot get a bit wet, but nothing earth-shattering, however the next day they were stained. I called the store and the young lady Christina was most understanding and helpful. My husband brought the boots to the store and without hesitation, my credit card was fully refunded. I have to say, the assistance in the store is delightful, friendly, the selections are terrific, I am pleased as punch and can assure everyone, Footnotes has a new client! Thank you for your courtesy and professionalism. Marion B.

Great staff! My husband and I are big runners, and we got fitted for some new trail sneakers. Our…read morefeet were placed on a special scanner to figure out what type of sneaker fit we needed (e.g. over pronation, underpronation, high arch, flat arch, etc). PS this was pre-COVID. We got fitted with some great Hokas. Very knowledgeable staff :)

Terrible customer service. I came in to look at running shorts and new running shoes. Employees…read morebarely acknowledged us. No help as I rifled through the shorts. No help as I sat and went through the shoes. No prices on the shoes. Employee was sitting g on a coach watching TV while the other was on their personal laptop completely ignoring us.

A great local shoe store with excellent service. When we need shoes for the kids with a little…read moreextra attention (advice, sizing, etc.) we'll come here. The prices are competitive enough that you don't feel like you are overpaying for the service. Great sale items on the rack as well. Will definitely return in the future!

Jay's is amazing. We went while visiting my ma, and i'm a little sad it isn't local to us at home…read more The super friendly staff dealt with my toddler and fussy 9 yo like old hat. They were patient and kind. Thank you!

This is our go-to spot for running shoes because of the personalized fittings. They use a…read moretechnology to measure the foot and gather additional data, like where you tend to put more pressure when walking or running. It was pretty cool! You get a copy of it afterwards. Anyway my son was fitted with the Hoka Clifton 9 and a New Balance and he went with NB. He said it fits perfect. Nic was super friendly and helpful in helping him with his fitting and selection. I highly recommend this shop for quality, fitted running shoes. We'll be back! Pricing is on par with other retailers. But I bet you'll get more value here with their personalized fitting.

This is amazing running shoe shop with some fantastic workers. The gentleman that helped us whose…read morename I am unfortunately forgetting was very detail oriented and helps my wife and I get our feet measured using the Volumental device and ended up teaching me more about my foot size that I didn't know. His shoe recommendations were amazing and I ended up buying a pair of shoes that felt perfect for the first time in a long time.

Actually not bad. The bar is set low for this kind of chain, but I've had decent experiences here…read more I'm not a marathon runner but I've had capable help looking for sneakers here.

Great staff great service glad to have gotten a shipment at this store when we had none at stock…read more Great job and thank you for your help from Jersey garden