Customer service is no help, called several times and was hung up on, finally spoke to a male, said…read morehe could hear me, I said Thank you, I have been trying to reach......WAS HUNG UP ON!!! SAD! CUSTOMER SERVICE NEEDS HELP ON HOW TO NOT GET HUNG UP ON!

Worst service ever and this place is run by idiots. I ordered online and it clearly showed my items…read morewere in stock because it let me place my order. It wasn't until I drove all the way across town and arrived to pick it up that they told me they were holding them for another customer. Wtf. These people are incompetent idiots. Will never buy anything there again. Go to Big R instead.

Twice! Pulled up and sign said open. No one there. Called the number and he said "I'm at the bank…read moreand will be there in 5 minutes." No show. Same exact outcome... twice! Fool me once...

I use Rael's for my propane tank delivery. As opposed to some other delivery service providers we…read morehave had, Rael's always delivers within a day or two of request. They are always polite and pleasant on the phone. I can't recommend them enough. Why spend days wondering when national services providers will get there? You've got a great local service provider in Rael's.

Peter helped me out with missing hardware for some blinds and really did more than required. Much…read moreappreciated. Lumber tends to be ok. Most things tend to be in stock except for the gloves I wear are always out in XL, I think their inventory tells them they are in stock and the never see the empty spot on the shelf. Last year when I was attempting to get flooring the same issue arose, the computer suggested what I needed was already in stock, so when I ordered it, it took an extra month to transfer to the store after the delivery date. Pretty good as far as Lowe's are concerned though.

DO NOT under any circumstances order ANYTHING to be delivered by Lowe's. An order of mine was…read moremarked delivered. It was not. The driver left a picture of the supposed delivery, but it was clear the goods were still in his truck. Were they delivered to the wrong address, stolen by the driver, pitched into an Arroyo? Who knows? What is do know that I have been over the course of a week been left holding an hour or more and as I write this I've been listening to hold music after being moved around by 4 different operators for an hour and a half. The music is only interrupted constantly by a recording offering you the chance for a Lowes "loyalty card", as if they have any conception of what loyalty means. ​

The service in this place is absolutely horrendous. They go out of their way to avoid you and not…read moremake eye contact. It's also extremely racist. I noticed that Hispanic folks get immediate service and that Anglos get completely ignored. Just gross.

I've shopped at Ace for YEARS. I find that their prices & sales are great!…read more This is the only Ace Hardware store in my area. During covid I had a couple incidents of cashiers being rude... but I let it slide because I knew how hard it was to get workers. On my last visit -- it was the last straw for not complaining. An Ace Employee was walking out for a smoke break & admonished me for driving too fast. I had JUST pulled in from a busy street and was slowing for the first speed bump (and a pedestrian I'd SEEN crossing some distance ahead.) I approached him when I got out of my car. He said it was "his business" because he worked there & that he "did it all the time." Of course he does because cars are coming from the busy street! I was headed here to shop. An employee inside was VERY courteous & I told what happened. A manager came out to hear my story & she didn't seem concerned. I won't be back.

Always there for us. So glad we're on the every-two-weeks schedule. Reliability and service…read moreessential particularly for propane.

We've always been happy with Pecos Propane. They have always delivered in a timely manner and the…read morepeople we've dealt with have been great. Drivers, secretaries, and repairs. Especially the repairs. Recently thought our kitchen stove was leaking propane, and called them to see if they could help - they sent a great guy out next day who was finished for the day but came by to look at our leak anyway. He looked hard and didn't see a problem (it was fine the next day), told me there was no charge, then adjusted all my burners. Great experience and highly recommend!

terrible company, short fill little tanks, add all kinds of charges to large tank fills and don't…read moreinform you until after it's done and you have no recourse. never will use them again.

Perhaps the best customer service and hardware inventory in Santa Fe. Yes, their prices are higher…read morethan Home Depot or Lowes but their friendly, knowledgeable staff will get you the parts or tools you need without running all over town. Excellent stock of hardware and home maintenance supplies.

My shopping experience at 1610 Hardware Store was excellent…read more The staff greeted me with a smile and were very helpful in pointing me in the right direction to make a selection. Alex - Salesfloor Employee is very polite, kind, attentive to detail and assisted me in selecting an electric weed wacker and explaining the features to me. Alex even carried my selection to the cashier. He 'wears a smile' and treated me with courtesy and kindness. Barbara - Cashier was also very professional and kind. She made sure everything was accurate and also 'wears a smile.' Thank you for your hard work Alex & Barbara. Both of you made my shopping experience wonderful. Karen-1610 Hardware Store located at 3003 St. Francis-Santa Fe, NM