The service in this place is absolutely horrendous. They go out of their way to avoid you and not…read moremake eye contact. It's also extremely racist. I noticed that Hispanic folks get immediate service and that Anglos get completely ignored. Just gross.

I've shopped at Ace for YEARS. I find that their prices & sales are great!…read more This is the only Ace Hardware store in my area. During covid I had a couple incidents of cashiers being rude... but I let it slide because I knew how hard it was to get workers. On my last visit -- it was the last straw for not complaining. An Ace Employee was walking out for a smoke break & admonished me for driving too fast. I had JUST pulled in from a busy street and was slowing for the first speed bump (and a pedestrian I'd SEEN crossing some distance ahead.) I approached him when I got out of my car. He said it was "his business" because he worked there & that he "did it all the time." Of course he does because cars are coming from the busy street! I was headed here to shop. An employee inside was VERY courteous & I told what happened. A manager came out to hear my story & she didn't seem concerned. I won't be back.

This Big R is an interesting place to be sure. It has a super dystopian vibe to it. The store was…read more large, well staffed and hospital operating room bright. Everything was there but the inventory of a successful store. They did have some deals on clothes, but mostly it seemed like a lot empty shelves and most of the hardware was off brand stuff I never heard of, marked up to premium prices. It was as if Cabela's and Harbor Freight went on a date, got tipsy on box wine and woke up in the morning with this love child to deal with. A bit of dna from both parents but none of it from the deep end of the pool. Speaking of which, mom and dad must be ashamed of their child, as just getting in to The Big R was difficult. The parking lot entrance wasn't directly in front of the store, and at night it was difficult to navigate the parking lot. Also I get that Santa Fe has serious restrictions on lighting at night, but the parking lot just screamed "Please stand by, your mugger will be with you shortly." No wonder the place was deserted.

I can shop at many different places in Santa Fe or Albuquerque. What keeps me coming back to any…read morestore is GOOD CUSTOMER SERVICE. Big R is a perfect example of this. I went into the Santa Anna Big R (near Bernallio) to buy a special dog food. The Wholesome foods sensitive stomach is the best food for my Great Dane & German Shepard. Only one the Shepard can keep down. I was truly excited to see Big R carries it & it was on sale, at a great price. I went into store as they opened hopefully to buy the dog food only to find they didn't have it. Here is where the Santa Fe BIG R stepped up to make our day. I spoke with manager "Nathan" who told me he had 5 bags & would transfer them to the store near me in Bernallio. He could have them there this afternoon for me to pickup tomorrow morning. Saving me a trip to Santa Fe, stocking me up for weeks to come, & allowing me to get the bags at the sale price. Nathan's customer service is the reason I will continue to shop Big R.

Tried to go to this hardware store but could not find it. When I called the number, it had been…read moredisconnected. Don't think they are open any longer.

Customer service is no help, called several times and was hung up on, finally spoke to a male, said…read morehe could hear me, I said Thank you, I have been trying to reach......WAS HUNG UP ON!!! SAD! CUSTOMER SERVICE NEEDS HELP ON HOW TO NOT GET HUNG UP ON!

Worst service ever and this place is run by idiots. I ordered online and it clearly showed my items…read morewere in stock because it let me place my order. It wasn't until I drove all the way across town and arrived to pick it up that they told me they were holding them for another customer. Wtf. These people are incompetent idiots. Will never buy anything there again. Go to Big R instead.

I would like to thank Daisy, Salvador and Craiag for giving me good customer service…read more They were friendly and very attentive. They deserve a raise.

I purchased a stove here. A manager came to my aid when no one else was available. That concerned…read moreme. I spent over $1,100 and had to walk the store to find anyone who could help. Finally, after also looking for someone to help me, the manager himself processed my sale The manager gave me discount since I was using a Home Depot credit card. He made me believe again. Cinderella would be pleased.

Maybe we are just accustomed to the customer service in Albuquerque, but this place leaves a lot to…read morebe desired. We called first to make sure what we needed was available in the store. That little errand took two phone calls. The person who answered the phone had no idea what we were asking about and did not seem to enthused to find out what we needed either. She just "put us on hold" which really means she hung up! Called back and got another girl This one was a little better. Second person also did not know what a transmission jack was, but at least she was willing to check. This time she came back to the phone to confirm the jack was there. The store is easy enough to find, but the parking lot that is shared with other businesses is a little scary. Cars have made parking lanes driving lanes. So we parked where it was safer to park and walked to the store.

Most often "out of stock" of an item I come in for. It is either a management problem or the store…read moreis not big enough for the community.

Peter helped me out with missing hardware for some blinds and really did more than required. Much…read moreappreciated. Lumber tends to be ok. Most things tend to be in stock except for the gloves I wear are always out in XL, I think their inventory tells them they are in stock and the never see the empty spot on the shelf. Last year when I was attempting to get flooring the same issue arose, the computer suggested what I needed was already in stock, so when I ordered it, it took an extra month to transfer to the store after the delivery date. Pretty good as far as Lowe's are concerned though.

DO NOT under any circumstances order ANYTHING to be delivered by Lowe's. An order of mine was…read moremarked delivered. It was not. The driver left a picture of the supposed delivery, but it was clear the goods were still in his truck. Were they delivered to the wrong address, stolen by the driver, pitched into an Arroyo? Who knows? What is do know that I have been over the course of a week been left holding an hour or more and as I write this I've been listening to hold music after being moved around by 4 different operators for an hour and a half. The music is only interrupted constantly by a recording offering you the chance for a Lowes "loyalty card", as if they have any conception of what loyalty means. ​

I've shopped here for years and been grateful for the convenience, service, and supply--thus the 2…read morestars, otherwise it would be 1 star. Some time ago I bought a $200+ Gallagher rodent trap that did not work and reported this to a store clerk. He replied that I was the only one who had made such a claim. I later learned that an Eldorado friend had complained about her non-functioning trap to the same clerk and he told her the same thing. Sometime later, I returned to the store to complain about the trap not working. The clerk admitted that a number of these traps were indeed malfunctioning and was told that they were waiting for parts. I regularly checked in over the weeks and was told each time that they were still waiting for parts. Some time later, I returned to the store, and the clerk took a look to see if he could fix it. After checking in with him over the next few weeks, he finally called to say he had repaired it. However, I soon discovered that the canister part was still leaking. Some time later, I returned to the store and spoke with Steve. who gave me the number to the manufacturer to call and arrange a shipment and exchange. At that time, Steve stated that he takes care of his customers. When I called, the manufacturer rep asked why the store wasn't handling this. I realized that I, a regular customer, was caught in a shipment war between Steve and the manufacturer. Not cool. Some time later, I returned to the store and spoke with the clerk, who took my faulty trap and added it to a box containing other parts and traps behind the counter. He said that they were going to ship it to the manufacturer for exchanges. Finally, the issue with my expensive purchase would be resolved. Not so. Some time later, I returned to the store and noticed that the box was still behind the counter, weeks later. I asked the clerk about it, and he said they were still arguing over who would pay for the shipment. I wrote to Steve last week that it is well past time for him to either replace my purchase with a working trap, reimburse my purchase, or credit me the $200+. I've not heard back.

The employee that helped me named Chrishan offered tremendous help and showed true knowledge of the…read moreequipment I came in for. He walked with such pizazz it was difficult not to leave in a better mood. I have been depressed and living outside the store, homeless but he gave me the tools to have a real, functioning tent. He made my day. Please give him a raise now, what a gem.