My husband and I love this hardware store. Their customer service is the best in town. Someone…read moregreets you at the door and takes you to find your item. No walking around lost, trying to find an employee to help and then finding out the employee knows less than I do.

This is what a hardware store should be. The moment I walk in, I am always greeted by an employee…read morewho asks me for what I need and swiftly walks me to exactly where what I need is located. I'm in and out in less than 15 minutes. Even less time if I didn't stop to look at a few more things. The cashiers are efficient and quick. The big stores have no where near the service. In fact I spend most of my time in them just looking for someone to help me, only to find that person knows less than I do. Big Joe's may cost a little more but for their kind of service, I'm willing to pay a little more.

The service in this place is absolutely horrendous. They go out of their way to avoid you and not…read moremake eye contact. It's also extremely racist. I noticed that Hispanic folks get immediate service and that Anglos get completely ignored. Just gross.

These folks have everything you will need, care about you, are knowledgeable, offer great customer…read moreservice, and will give you good, honest advice. I much prefer to go here than the big box hardware stores as the service, knowledge, and experience is so much better.

This Big R is an interesting place to be sure. It has a super dystopian vibe to it. The store was…read more large, well staffed and hospital operating room bright. Everything was there but the inventory of a successful store. They did have some deals on clothes, but mostly it seemed like a lot empty shelves and most of the hardware was off brand stuff I never heard of, marked up to premium prices. It was as if Cabela's and Harbor Freight went on a date, got tipsy on box wine and woke up in the morning with this love child to deal with. A bit of dna from both parents but none of it from the deep end of the pool. Speaking of which, mom and dad must be ashamed of their child, as just getting in to The Big R was difficult. The parking lot entrance wasn't directly in front of the store, and at night it was difficult to navigate the parking lot. Also I get that Santa Fe has serious restrictions on lighting at night, but the parking lot just screamed "Please stand by, your mugger will be with you shortly." No wonder the place was deserted.

I can shop at many different places in Santa Fe or Albuquerque. What keeps me coming back to any…read morestore is GOOD CUSTOMER SERVICE. Big R is a perfect example of this. I went into the Santa Anna Big R (near Bernallio) to buy a special dog food. The Wholesome foods sensitive stomach is the best food for my Great Dane & German Shepard. Only one the Shepard can keep down. I was truly excited to see Big R carries it & it was on sale, at a great price. I went into store as they opened hopefully to buy the dog food only to find they didn't have it. Here is where the Santa Fe BIG R stepped up to make our day. I spoke with manager "Nathan" who told me he had 5 bags & would transfer them to the store near me in Bernallio. He could have them there this afternoon for me to pickup tomorrow morning. Saving me a trip to Santa Fe, stocking me up for weeks to come, & allowing me to get the bags at the sale price. Nathan's customer service is the reason I will continue to shop Big R.

Tried to go to this hardware store but could not find it. When I called the number, it had been…read moredisconnected. Don't think they are open any longer.

Customer service is no help, called several times and was hung up on, finally spoke to a male, said…read morehe could hear me, I said Thank you, I have been trying to reach......WAS HUNG UP ON!!! SAD! CUSTOMER SERVICE NEEDS HELP ON HOW TO NOT GET HUNG UP ON!

Worst service ever and this place is run by idiots. I ordered online and it clearly showed my items…read morewere in stock because it let me place my order. It wasn't until I drove all the way across town and arrived to pick it up that they told me they were holding them for another customer. Wtf. These people are incompetent idiots. Will never buy anything there again. Go to Big R instead.

I visited mid-day in a Saturday. They had everything I wanted, unlike the nearby Lowe's, they had…read moreplenty of floor staff who were happy to help (it didn't take more than five minutes to find a staff member available to cut the chain I needed), the staff was friendly, and at self checkout as team member even went ahead and rang me up because she said "we're just not that busy and it's good customer service". I'll definitely be back.

I purchased a stove here. A manager came to my aid when no one else was available. That concerned…read moreme. I spent over $1,100 and had to walk the store to find anyone who could help. Finally, after also looking for someone to help me, the manager himself processed my sale The manager gave me discount since I was using a Home Depot credit card. He made me believe again. Cinderella would be pleased.

They put discount price stickers all over the shelf for Warrior drill sets, $11.99 instead of the…read moreusual $19.99, then charged me the full price at the register. Cashier told me to go check the shelf again, I did, then a manager said the discount "doesn't start until tomorrow". I had to get back in line to get my money back. IMHO this is misleading at best. I will never set foot in this store again.

We needed a compressor in order to blow-out our irrigation system. We found a nice small compressor…read moreand tried it out. The one we picked was under-sized for the size of our irrigation system so we returned the machine for a larger model. The 10-gallon compressor worked perfectly! The only surprise was being told there would be a 'restocking charge' for returning the first purchase. No one mentioned this charge during the first purchase. Fortunately, the manager waived the restocking fee for an exchange.

Peter helped me out with missing hardware for some blinds and really did more than required. Much…read moreappreciated. Lumber tends to be ok. Most things tend to be in stock except for the gloves I wear are always out in XL, I think their inventory tells them they are in stock and the never see the empty spot on the shelf. Last year when I was attempting to get flooring the same issue arose, the computer suggested what I needed was already in stock, so when I ordered it, it took an extra month to transfer to the store after the delivery date. Pretty good as far as Lowe's are concerned though.

TERRIBLE. DO NOT BUY FROM LOWES! DO NOT GET THEIR CREDIT CARD.. Appliance delivery is…read moreabominable. 3 months of failed delivery, damaged and no successful installation. No refunds. endless unfull-filled promises.. I had to pay someone else privately to install and Lowe's kept the money and is charging me interest on 3 appliances I bought on a 12 month 0% interest plan! I have had so many conversations with them in -store and on the phone it makes me sick. They never follow through with the refunds they promise.

I've shopped here for years and been grateful for the convenience, service, and supply--thus the 2…read morestars, otherwise it would be 1 star. Some time ago I bought a $200+ Gallagher rodent trap that did not work and reported this to a store clerk. He replied that I was the only one who had made such a claim. I later learned that an Eldorado friend had complained about her non-functioning trap to the same clerk and he told her the same thing. Sometime later, I returned to the store to complain about the trap not working. The clerk admitted that a number of these traps were indeed malfunctioning and was told that they were waiting for parts. I regularly checked in over the weeks and was told each time that they were still waiting for parts. Some time later, I returned to the store, and the clerk took a look to see if he could fix it. After checking in with him over the next few weeks, he finally called to say he had repaired it. However, I soon discovered that the canister part was still leaking. Some time later, I returned to the store and spoke with Steve. who gave me the number to the manufacturer to call and arrange a shipment and exchange. At that time, Steve stated that he takes care of his customers. When I called, the manufacturer rep asked why the store wasn't handling this. I realized that I, a regular customer, was caught in a shipment war between Steve and the manufacturer. Not cool. Some time later, I returned to the store and spoke with the clerk, who took my faulty trap and added it to a box containing other parts and traps behind the counter. He said that they were going to ship it to the manufacturer for exchanges. Finally, the issue with my expensive purchase would be resolved. Not so. Some time later, I returned to the store and noticed that the box was still behind the counter, weeks later. I asked the clerk about it, and he said they were still arguing over who would pay for the shipment. I wrote to Steve last week that it is well past time for him to either replace my purchase with a working trap, reimburse my purchase, or credit me the $200+. I've not heard back.

The employee that helped me named Chrishan offered tremendous help and showed true knowledge of the…read moreequipment I came in for. He walked with such pizazz it was difficult not to leave in a better mood. I have been depressed and living outside the store, homeless but he gave me the tools to have a real, functioning tent. He made my day. Please give him a raise now, what a gem.

Absolutely always love our visits at Jacklope! Come here almost every time we are in town have…read morefound amazing furniture fondest item that we bought was a teak dining room table and also some amazing pots for out in the yard. Love the help that I have received from Tiffany and Kitini

Since I was very young, Jackalope was always one of my mom's favorite places to stop when we passed…read morethrough Santa Fe. Most recently my young daughters also enjoyed their first visit here (5/29/2023). The place has changed significantly since the last time I had been there. There is still free parking. Mostly friendly staff - however, I don't remember paying in different areas in the same building. Speaking of buildings, there are several... The newest is one for glass blowing where classes are also offered. That sounds neat. In other buildings are the following: rugs, gifts (art, clothing, jewelry, bags, etc.) and home decor, and furniture. There is also a garden nursery in front of the main buiding in addition to pottery, sculptures, and water fountains of all sizes. I've never been to the location in Albuquerque. The difference between the two locations is that Santa Fe has the Mercado merchants from all around the world - South America, South Asia, Thailand, Nepal, Mexico, and beyond. We bought items from both the Andean Village Arts and Martz Imports. The pricing is confusing at times. Some items aren't clearly marked or not at all. Other items I found to be a bit steep. I'll be back again as long as I can help it.