If I could give 0 stars I would. I originally reserved a truck for a separate location a week in…read moreadvance. Two days before my reservation, UHaul changed the location of my cargo van pickup without my consent. The location my rental was changed to was completely out of the way from my move, so I requested my rental be moved to this Placentia location. When I arrived on Saturday (07/25/26), UHaul's systems were down so they checked us out manually. The representative did not mention anything about procedures or requirements from me as the renter. They simply handed me the keys and sent me on my way. Upon returning the vehicle, I received an unauthorized and unexplained charge on my card for fuel. As mentioned, the representative I worked with explained nothing during pickup so I was unaware I had to refuel the vehicle. I also was never given a contract that I could review until AFTER I returned the vehicle. I contacted the general manager, Gary Urrelo, and received no response. I then contacted UHaul's customer service line who told me that Gary Urrelo would be emailing me. He emailed me the next day stating that it is "standard practice" for the representatives to explain the fuel policy and that I would not be receiving a refund. I responded to Gary requesting that he check the stores cameras to verify that I was not told anything during the rental pickup. After I pointed out this fact, Gary Urrelo has refused to take ownership of his employee's gross negligence and refund me the money I am due. I have spent countless hours attempting to get UHaul to right this wrong and they refuse to provide the most basic level of customer service possible. If you need to rent a van or a truck, please don't waste your time with UHaul. Moving is stressful enough as it is. It's not worth it to deal with a company who couldn't care less about customer satisfaction. I wish I had gone with Home Depot, Budget, or Enterprise for my cargo van rental instead of UHaul.

Couldn't be more upset at the lack of customer service that ended up taking place. The check-in…read moreprocess was clunky. Overheard them really not working with some of the people in the store when they were trying to come up with options for rentals. However, the biggest joke of this all was they were completely slammed. When we got the truck back, they told us just to go ahead and leave the keys. No need to complete the final inspection. Unfortunately through days and days of moving, we left our dolly in the truck and moving straps. The solution in the store came up with was to take our nice dolly and not hold it for us, but rather put it under a tent and allow people to steal it. Along with their moving straps, it was all taken. We have a few other small items like sandbags and things like that in the truck. We had to go dig those out of the trash. Just a complete disregard for people's property and a simple phone call could've alleviated this whole mess. The shear fact that they just let it be taken. It's just unbelievable . We'll take ownership for leaving the dolly, but the lack of anyone giving it to him about somebody else's obvious mistake has just unconscionable. I find a different place to go rent from. This location won't be getting any of my business and reading other one star reviews. It looks like we aren't the only one that fell for their promise of great service and complete lack of follow through. The kick of it was we even turn the dolly back in because we didn't want anyone to think that we were taking it right from the start because it wasn't hooked up properly in the truck. We did this business as solid in the end, their lack of customer support and concern screwed us I don't often write one star review, but this place deserves less than that and one star is as low as I can go.

Westair recently acquired (April) Western Propane Services on 12600 Western Ave in Garden Grove CA…read more New ownership / management have run this place into the ground in no time flat. I recently purchased 2.6 gallons of propane and was charged a $4.95 Hazardous Materials Charge. When asked the cashier responded, "this company charges a flat rate standard charge for propane refills". I have been a customer of Western Propane Services for many years. They never charged a Hazardous Materials charge for propane refills. To be clear, I didn't dispose of anything. I brought in my 20 gallon tank for a refill. I highly recommend going elsewhere as this makes the price of propane much higher than it should be. I paid $16.69 for 2.6 gallons of propane. Approximately $6.42 per gallon with their BS fee added. They are also closed on the weekends now. Go elsewhere. U-haul at 7422 Garden Grove Blvd is 1 minute away. They do not charge a Hazardous Materials fee and are competitively priced.

This place has gone downhill ever since the previous owner, Dan, aka gassydan, sold his biz to…read moreWestAir in March 2025. Prices have gone up. They now charge a $5 hazmat fee for just a regular propane tank refill which normally would cost only $11 with tax for a 3 gal refill. Now, it's a 50% price increase with the stupid fee each time just to get a small refill. Also, they're now closed on Saturdays. Time to look for a new place.

A male worker named " Jack" harassed me. I went at this…read morelocation for a refreshing cold drink. " Jack" stopped me, demanding me to leave my shopping cart at the front door. I told him angrily that I ALWAYS keep my personal belongings WITH me He kept on bothering me. I yelled at him to just LEAVE ME ALONE and let me get my drink in PEACE!!! I paid for my drink. I told him off! He told me to leave and don't ever ever come back again! HOW RUDE OF HIM!!! HE was the one bothering ME!!! I just wanted a nice cold drink!!! It's been unreasonably HOT for late winter And I couldn't even get my drink IN PEACE!!! I filled a complaint against " Jack" I feel that he's a creep!!! "Jack " needs to be FIRED!!! This is NOT AT ALL how customers are to be treated!!! I will go elsewhere for my cold drinks!!! Avoid this location!!! You will be harassed by " Jack" Even though you aren't doing anything wrong!!! A blessed day to you all. Ariel

Horrible service at night. Don't come here unless you might waiting 3-5 minutes for the guy to come…read moreout of the back room. I'm a business owner and I would hate for one of my employees to be in the back room while customers are in the store unattended to.

Since I been coming here September of 2020. John, daimon and Cruz in the front desk have been…read moreexceptional with customer service and just in general as human beings . They are always very welcoming from the moment I arrive. I always get the help I need and it's always done with with professionalism. Show room is always very neat and organized and well stocked. If I'm ever in need to use the bathroom facilities I can say is always very neat and clean. I will proceed to being a loyal customer to such a great company. Keep it up guys and thank you. Regards Abe

great customer service always doing an extra and trying to help for the best of us thank u…read moreJonathan and Damion

I own a 3pl warehouse with 4 forklifts. Pacific Coast Propane have been great. Always show up on…read moretime or if not scheduled but I need propane, they will make a separate trip out to come out. - 1981 Distribution Inc

My company can use a lot of propane during a project and the staff at pacific coast propane makes…read moresure we never run out. Ray is very prompt and professional when it comes to time sensitive deliveries.

This is my first review on Yelp, I am not one to write reviews but i must give a 5 star rating to…read morethe Assistant Manager Liliana @ Chevron gas station on Yorba linda blvd/Valley view Thursday morning February 9th i went to Chevron gas station to get myself a coffee and there was a gentleman getting coffee ahead of me and i noticed he had dropped his coffee onto the floor ( made a complete mess) Liliana stopped what she was doing and started to clean the saturated floor immediately with a genuine smile on her face! As i was waiting to get my coffee Liliana looked at me and was very apologetic towards me having to wait to get my coffee and she insisted it will only take a short time to clean it up. I was very impressed with her genuine care and concern for the customers. Liliana is a Perfect example of an employee doing everything right. She is a true Professional that is very Helpful, Courtious, & Very Nice!! I was truly impressed with Liliana!! i will always continue to go to Chevron for gas, snacks and drinks. I would definitely suggest Chevron to recognize Liliana for her exceptional service! Sincerely, Mark Kelly

This station is awful. I went to pay at pump 7 but it said see cashier. The short, older female…read morecashier was the worst ever. She was so mean. I asked for a specific amount in gas then it declined 3 credit cards in-a-row which is impossible and never happened anywhere else before. I asked if it could be on their end but she said no. I called the credit card companies after and sure enough the malfunctions were on this station's end.

My regular Shell gas station isn't Shell anymore, it's now independent. Luckily, this Shell is only…read moreabout a mile farther away, on the corner of Orangethorpe and Kraemer. I've filled up here several times now, and I've had a good experience. This location has six covered pumps on one side, and two uncovered pumps on the other side. They also have propane, as well as an air and water machine. Their gas prices are on par with other major non-independent stations in the nearby area. The inside of this Shell has a very nice and modern looking food mart with several aisles of food items, and a cooler along the back wall with various beverages. There is also a Subway sandwich shop inside. This will probably be my regular gas station from now on. PRO TIP FOR ALL SHELL GAS STATIONS: Shell is partnered with Ralphs grocery stores through the Ralphs Rewards program. For every $100 spent at Ralphs, you earn a $0.10 cent per gallon discount at Shell, up to a maximum discount of $1.00 per gallon. Most Fridays, Ralphs has a coupon in their app to get 4x fuel points for Ralphs purchases made on that day. I don't grocery shop at Ralph's, but I do buy $100 gift cards there for places I already spend money at like Amazon, Target, Starbucks, DoorDash, etc. If you buy them on Friday with the 4x coupon, that's $0.40 off per gallon for every $100 spent. There's rarely a time I fill up at Shell without getting the maximum $1.00 per gallon discount.

Do not come here for propane refills! My boyfriend and I stopped by here to get a propane refill…read more The woman who helped him was extremely rude and expected him to pay for the propane refill after she stated that she wasn't sure if any gas went in. He then proceeded to say that he wouldn't pay if nothing was filled. She then tells my boyfriend that he still has to pay because she came outside to do this....mind you this is part of her job? Make it make sense. If you're unhappy, you shouldn't be working here. In the end, we still ended up paying for it. Poor customer service & if I could give this place 0 stars I would. Never coming back here.

I was charged more per gallon than the price posted on their sign. This is the second time in a…read moremonth that this happened, which means they've probably been overcharging everyone going there for who knows how long. The first time, I got my money back from the cashier without issue. This time, the person behind the counter first lied and said that the price was correct, and then when I pointed out the price on their sign, he refused to help and told me to call the manager the next day. When I got upset with him he laughed like he thought it was funny that he had stolen money from me. I have reported this to the Shell corporation headquarters and the county and state Departments of Weights and Measures. Hopefully they will be fined and held accountable for this criminal behavior. I would avoid these crooks at all costs.

Close to work convienent, and has a Subway drive thru!…read more Has both diesel and that other kind. Best fuel price around the area. Lots of pumps All the trappings of a convienence store and more. Big station, well spaced out pumps. Used to have a taco bell inside. Friendly staff Mexican food joint inside for quick taco burritos (forget the name ...so so) Clean store. Busy as hell in the AM! $2 Subway sammys all month! I'll be back

Thank you for your personalized service and for delivering the canisters…read more I can't wait to fire up the grill again. 5 Stars

If you need a tank exchange, I highly recommend One Stop Propane…read more I don't know about you, but I found it difficult to lug my full propane tank into my car and up my stairs. Plus I hated driving with it full and wasn't that confident about attaching it to my grill. Then I found these guys. For less than my local store was charging for a tank exchange, they came to my house, brought the tank up the stairs and attached it. And their customer service was top notch. These guys are amazing!!

Fairly standard Shell station with a convenience store. Getting in and out can be pretty easy…read moredepending on which direction you're going. The pumps were clean and the one I used didn't have any graffiti on it. Shell tends to be a littler pricier for gas, and since there's no competition in the immediate area, it's not going to be the cheapest. The store didn't have any hot food but did have a good selection of cold beverages and coffee. It's clean and well organized. I have no complaints, but it's also nothing special that I would go out of my way to visit.

The car wash, monthly program initially sounded attractive due to the convenient location and…read moreaffordability. Even though the car wash didn't include any vacuum service. I stayed on as a loyal customer for nearly one year. I kept noticing that after bringing in my Mercedes for a wash. Streaks of white soapy residue on all sides of my vehicle, windows and sunroof. Which is completely unacceptable. Secondly, in my experience. I found the car the wash was Closed too often for repairs and blocked off with orange cones. One day, while finding the car wash was closed again. I decided to ask an employee when the car wash was going to reopen? He responded that he had no idea what the deal was. His demeanor was extremely slothful and he acted annoyed that I was speaking to him. This Shell car wash is completely inefficient. You'd be better off, going home, throwing a bucket of water on your car and letting it air dry. And good luck with a 50-50 chance that the car wash is going to actually be open when you need it. The cost to value is not there at all. The car wash is ideal for an older vehicle. If you really didn't care.