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Suburban Propane

2.6 (5 reviews)
Open • 8:00 am - 5:00 pm

Services - Suburban Propane

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2 years ago

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4 years ago

Got a tank valve repaired and tanks refilled. Pleasant, informative experiences. Will go back.

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8 years ago

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7 years ago

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8 years ago

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U-Haul - River Road

U-Haul - River Road

(9 reviews)

Called me Saturday to confirm my move out of my storage unit. I confirmed that I was NOT moving out…read moreand they told me my storage unit was empty without a lock! I started crying asking how this could happen with a secure storage unit, explaining that everything I owned was in the storage unit because we had just moved. The worker was so nonchalant and unhelpful, stating oh well I don't know what to tell you. I asked them to confirm that it was empty and that they called the right person. Got a call back and the worker I formed me that there was a lock on the unit and there must've been a mix up. still crying and upset, I hauled my ass down there to check it out for myself, the workers were still rude and smug smirking at my distress. Didn't offer any solution or apologies. My stuff was still in fact there and locked with my lock. Once I'm moved into my new place I WILL NOT be storing with them again.

Times like these I really wish these review sites had a zero star rating option, because to even…read moregive these idiots one star feels like more credit than deserved. I normally don't write reviews like this, but as my customer service experience was especially atrocious, I feel almost a civic duty to warn my fellow consumers to avoid this business at all costs... But I digress I've recently moved, and to move, I typically get a uhaul. I don't have a driver's license so I had my friend pick up the truck and to avoid any hiccups, I asked to pay in advance. So I gave the associate I spoke to on the phone my credit card number, and he assured I'd be charged in advance and there would be no issues. I called several other times to ask if everything was all right, and was assured by the clown car of idiots I spoke to on the phone that everything was going off without a hitch. Turns out, my rental was NOT paid for in advance like I had asked and been repeatedly assured that it was, and my friend had to pay on his credit card instead. And now, despite the fact that I did everything right, made multiple verification calls and was told repeatedly that this was taken care of, the jackass who asked me to recite my credit card information to him apparently didn't enter the information into their computer system, and are now refusing to correct the mistake. It is appalling not only that customer service experiences like this happen at all, it is doubly appalling that they just seem to keep happening, with no end in sight. Seriously, avoid this location like the plague.

Suburban Propane - propane - Updated May 2026

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