Disappointing Service Experience at Subaru of Maple
I recently had my 2018 Subaru Crosstrek serviced at Subaru of Maple, and unfortunately, the experience left much to be desired. The service was handled by Moazzam Hussein, and while I appreciate his efforts, I can't help but feel disappointed by the overall experience.
To begin with, the initial quote provided for the service was significantly higher than what I had expected based on my previous experiences with other Subaru dealerships in the GTA, and even higher than Barrie Subaru. The original quote of $1400 + HST was already over $300 more expensive than the competition, which raised concerns from the start.
After some negotiation, I managed to bring down the price by 10%, but the troubles didn't end there. During the service, Moazzam advised me of several additional repairs that were supposedly needed for my vehicle. These included a tire patch for $65, a wheel alignment for $130, a battery replacement for $210, and machining to remove rust from my brake rotors for $210.
While I agreed to the tire patch, wheel alignment, and battery replacement, I felt hesitant about the brake rotor machining. Upon conducting further research, I learned that brake rotor rust rarely necessitates machining, as it usually wears off naturally with regular driving and braking. Given that I use my car as a daily driver, it seemed unlikely that the rust had accumulated to such an extent that machining was required.
My concerns were compounded when Moazzam seemed to pressure me into getting the brake rotors machined, instead of proceeding with the battery replacement I had initially considered. This pressure tactic was unsettling, and I ultimately decided not to proceed with the machining after all. To my surprise, when I called to cancel the machining, I was informed that the process had already begun. When I requested photos of the remaining rotors to assess the need for machining, Moazzam was unable to provide them, raising serious doubts about the necessity of the service.
The entire experience left me feeling as though I had been scammed and pressured into agreeing to a service my vehicle did not require. To make matters worse, after the service, I was contacted by Evan from Subaru of Maple, who urged me to give them a perfect score on the upcoming CSI survey from Subaru Canada. I explained my disappointing experience to Evan and expressed my inability to provide a perfect score due to the issues I encountered. Evan's offer to replace my battery during the next service without the cost of labor seemed like an empty gesture, as labor should have been included in the initial service anyway.
It's worth noting that despite Evan's promise, I never received the email he mentioned, which only added to the sense of dissatisfaction.
In conclusion, my experience at Subaru of Maple fell far short of my expectations. The pressure to undergo unnecessary services, the lack of transparency in providing evidence for suggested repairs, and the subsequent attempt to secure a perfect score on the survey have left me questioning the integrity of the dealership. I hope that my feedback serves as an opportunity for improvement, both in terms of service quality and customer communication, moving forward. read more
