A very disappointing experience with Honda Thornhill. The…read morestaff were unhelpful and showed little interest in following up on anything. If you want to waste your time and deal with people who don't seem to care, this is the place to go. It's been three days and they still haven't been able to replace a single regular tire. I have no idea how much longer it will take. There's been no coordination or communication -- my calls and messages have been completely ignored. Overall, a very poor experience with this dealership. Definitely not recommended.

I'm really impressed by Honda. After I expressed my concerns, they did get back to me about my…read morerims and are currently working with me to rectify this situation. A huge thank you to Sal (the service advisor) for following up with me. I'll keep you updated...

Nice to talk to but I bought elsewhere. The salesperson's name was Henry. Who can carry on an 85…read morecharacter conversation after talking to someone for 10 minutes tops?

Here is some real review of this place, Check out the BBB ratings…read more https://www.bbb.org/ca/on/etobicoke/profile/used-car-dealers/motorland-auto-sales-inc-0107-1049135/complaints?gclid=CjwKCAjw9-6oBhBaEiwAHv1QvEGhflFyH-XUiSGP7z62LYeEQzmgce46Ca_maKySfjQ2MMvsnA4adBoCMKEQAvD_BwE We purchased a 2013 X3 three weeks ago. At pickup, the hood wouldn't open, despite their earlier promise to fix it. They charged a certification fee. Within a week, a "drive train malfunction" warning appeared. They kept the car for repairs from September 15th to the 19th. Though claimed they fixed the hood, they wouldn't specify what caused the drivetrain issue but assured its resolution. Four days later, the malfunction warning returned. Despite my concerns, the staff redirected me to their mechanic and hinted at retaliation when I expressed doubts about his honesty. All I want is a proper repair before my warranty ends and an independent inspection The Mechanic informed me that Mortoland never fixed the Hood because the cable they claimed to have replaced was not. Be careful with this place.

Got my cx5 last week and love zooming in it! Awesome sales team and a special shout out to Rana for…read morethe amazing purchase experience! Definitely my Mazda dealership of choice going forward!!!!!

I use to go here to get my 2014 Mazda 3 serviced all the time. The employees will lie to you and…read moretry to rip you off. I do not know anything really about cars so any time they told me my car had an issue and something needed to be replaced I would do it as i assumed they knew what they were talking about and would be honest. This is NOT the case. They ripped me off every chance they got. Unfortunately I only found out after it was too late and i had already spend thousands of dollars with them. The last time i went there they told me i had an issue with one part of my car and a few bolts or rods were missing and i should get it replaced. For what ever reason this time i took my car to get a second opinion, and the place i went to for the second opinion told me that there was no issue with the car and nothing was wrong, missing or needed to be replaced. This is when I realized that my car probably never had the issues mazda would always call me about when i took my car for a general service. DO NOT go here as they will rip you off, and lie right to your face.

I brought my 2020 C43 in for an AC Diagnostic as my AC was not blowing properly on the passenger…read moreside. I had booked my appointment for 9AM on a monday. I had received periodic text messages from Mercedes to remind me of my appointment. However, when I got there the two systems were not communicating properly.. I spoke with one of the greeters in the service area and in their system they could not see me. However on the master system i was showing up. The text messages indicated to check in online which I did, but again the systems for the online cloud and what was in the system wasn't showing the same things. They had set me up with an advisor after 15-20 minutes (Eddie Len), he took down my information and had me wait in the lounge until we could go inspect the vehicle together. I waited about 10 minutes and we walked over to my vehicle in the service area and I explained to him the issues I was having. Eddie had explained that the diagnostic would be around $350 or so, it could be a small leak but he would need the vehicle for 2-3 days. I obliged and Eddie had set me up with a shuttle to head back home. Eddie texted me and gave me updates as to what was happening, explaining that the work being completed would be covered under warranty. He gave me a timeline that it would be done on Wednesday. Wednesday came by and I received a message from Eddie, letting me know the vehicle was completed and to give him an address and time so they can have a shuttle ready for me to come pick up my vehicle. When I went to pick up my vehicle, they had done an exterior wash and also vacuumed the interior. I would definitely recommend dealing with Mercedes Thornhill and Eddie Len again.

Manager of the service department is an extremely rude person and should not be allowed to get in…read moretouch with customers since he doesn't even know how to speak with their customers. He and his team tried to charge me "lot fee" for not picking io the car the same day it was ready. He also called me broke but he didn't realize I understand his language which is Farsi. Typical Persian looking guy with prescription glasses. Mercedes, you should do better than hiring these clown ls to get in touch with your clients!

I didn't have high expectations for my first visit to the GM Tech repair shop, but the whole…read moreprocess went very smoothly. They were very honest, didn't try to upsell me on unnecessary services, and explained things clearly and concisely. The repair was completed on time, the price was reasonable, and it was good value for money.

Can't say enough about Tahla and his lovely driver Islam. Was a great experience all around. Had…read moreleather on my driver's seat repaired. He took great care to ensure it was a perfect match and it is PERFECT now. He also did an undercoat for rust for winter protection. I'll be going back for my general service. Trust him and really appreciate the help to get there and back from Toronto's east side. So glad I found this place!

I just read Chris M.'s review and whoa, that is not at all the experience I had…read more I bought a BMW from these guys and it was painless. I too did my research and I was satisfied that I was paying a reasonable price for the vehicle. They not give me any grief about a test drive and the car was clean and in great condition. I've been looking at a number of negative reviews and I think it comes down to the individual employee. That's the car business, it's unfortunate but there you go. I suppose if I showed up half an hour before closing they may have said no or given me some resistance to the test drive, it did take them about 15 minutes to get the car ready and I'm sure they don't want to sit around a closed shop waiting for me to (maybe) come back in time. I've since dealt with the service department several times. I have nothing negative to say. It was efficient and they delivered as expected. I'd buy here again.

This place is a complete SCAM ! I should've read the reviews before wasting my time into going…read morehere. I was originally told that the deposit was fully refundable ($2500). when I spoke to the finance guy Raffie about getting my deposit back he told me to come in between 12-4pm with my credit card to get my refund, once I arrived he walked me into his office and told me to wait one minute.The floor manager Khaled walked in and stated I that He had decided to not give me my refund. Either I pick a car from them or lose my deposit. I told him I was told multiple times that it was fully refundable and had 2 whitenesses with me. He simply didn't care and told me to report them to OMVIC he had a smirk on his face. He was not reasonable at all and was forcing me to buy another car or lose my $2500.

i haven't bought from Platinum cars yet but i did check them out once about a mercedes a few years…read moreago. the place is very impressive loaded with tons of luxury cars, and there was a black dude there who helped me see the car and he was ok and i thought the owner Shaun was a pretty mellow guy and he didn't treat me any different from the guys at Porsche dealership really and i honestly showed up there with the worst possible outfit and it was after work so you can imagine being extremely tired as well but however to the lady who put money down on a car whose engine was smoking why?? just why

Don't buy a car from these people. I had one of their owners or sales people pass me in a 30KPH…read moreschool zone. I was doing 32KPH and the idiot in a White BMW M series went flying around me. Then proceeded to try to run me off the road. The car had dealer plates and a Platinum License frame. I guess they abuse all their cars like that.

we recently signed up yet another lease agreement with our favourite sales lady-Vera Krcic…read more I know her since 2013 and she never fails to amaze me!!! once again she did her best and delivered even better truck than we expected for the same amount of money. Very professional, honest. she is go to person if anyone wants a honest opinion about purchasing/ leasing new or used vehicles.

Elleen was friendly, helpful and efficient. Start to finish, I knew the status and had regular…read morefeedback. Fantastic purchasing experience.

they were nice at first but the moment i started complaining about the car everything changed…read more 2 star because they did not fix my car! i should have stuck to kijiji even though i got my car financed bought ford fiesta se 2011 in april 2015 battery light came on next day, then a week later. PJ maintenance manager removed the battery light. tried to sell me warranty after i came in with a problem they say the cars are inspected but that is a lie. they are only checked for safety purposes & then certified. oil as is when you buy - dirty or clean my point - if the previous owner took care of the car then you got yourself a good car if they didn't all the problem of the car is on you. i now have to fix my car out of pocket :( but thank god i found help. i wouldn't go back there saving myself the headache ( buy new car)

Im not sure how this place got so many 5 stars reviews, but my experience is far from that 5 stars…read morestandard. I happened to be shopping for a used car and this place was the first one i visited, everything was going smoothly until I tell the guy i need time to think about the price, i wasnt even haggling about it, all i said was "i need time to think about it, it's my first car so". He immediately ripped off the paper with my info on it and swear if I comeback tomorrow he will sell it to me 150$ higher than the marked price. Im sure you find it hard to believe but it actually happened. I'm not sure this was his sale tactic or he's treating me based on my race. Nonetheless, this is not how you treat your customer. His name was Sam Ahmadi. And here's another rip off thing: they won't let you test drive the car until you bought it. Take your money somewhere else if you don't want to get treated like garbage.