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Mazda of Brampton

3.7 (3 reviews)
Closed • 9:00 am - 8:00 pm
Updated 1 week ago

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8 years ago

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Frost Chevrolet Buick GMC Cadillac

Frost Chevrolet Buick GMC Cadillac

(8 reviews)

last year 2025 in the month of july my cadillac lyric which had an issue with the main battery…read moreneeded to be replaced. left the vehicle with frost with full faith as it was my original dealership where i bought this vehicle through umesh mahajan my salesperson. the lyric was with the service department for more than a month and we were provided with a rental vehicle, which frost gm and general motors were suppose to pay the bill - never happened. i have ben told by my service advisor nilesh malkan that the bill will be taken care of i don't have to worry. at present the same bill that has not been paid by frost gm has been put into collection by enterprise against my wife's name. this is a very bad service delivered by cadillac and their dealership frost gm. on top no one is taking responsibility to look into and provide me the solution. i'll make sure if anyone ask me about frost gm i'll never recommend them to go buy or service with them.

The Good: My wife and I have been dealing with Ramsay in the Service Department since he moved to…read moreFrost from another dealership. He is knowledgeable, personable, and accountable. He is someone that you can count on to ensure that your vehicle is properly serviced and you are not being gouged. I would recommend him to anyone, every day of the week. The Bad: It has now been exactly 2 months that the Leasing Manager, Pete Pithia accidentally overcharged me $100 on the buyout of my vehicle. To his credit, he acknowledged the error and apologized. However, after following up with him several times, I finally sent the email below to the General Manager of the dealership last week. I have received No Response at all. While I do appreciate that mistakes happen (I make my share too), its how you manage them that is truly important. You can judge for yourself if you think this is how a dealer should treat their customers. My phone number is also included, in case you want to speak to me about my experience firsthand: I am looking to make a complaint around the service that I am (not) receiving around one of your employees. I was overcharged on the purchase of a vehicle, and while your employee has acknowledged and apologized for the overcharge, and has promised to send me the refund (on multiple occasions), in every instance it does not occur in the committed time frame, nor is there a follow-up to me on the status of this refund. I am not sure why I have to be the one to continually chase for resolution on someone else's error for almost 2 months, or why there is no accountability by your staff. My wife and I have been leasing and buying vehicles from Frost for over 10 years and were hoping to continue what I thought was a relationship based on mutual respect. However, there appears to be a glaring, ongoing gap in accountability and client service which I find both disappointing and concerning. If there is any interest at all in making this right, I would appreciate follow-up by someone who is genuinely interested in keeping their customer happy and more importantly, doing the right thing. Thank you in advance for any assistance that you can provide in this matter. Sincerely, Michael 289-654-4678

Kia of Brampton

Kia of Brampton

(14 reviews)

STAY AWAY !!! My Car…read morebuying experience was good - Mayank Chopra explained everything to me in detail and wasn't pushy. HOWEVER - it's the after sales service. At the time of buying the car I bought extended warranty service worth $3000. I paid $300 down and $25 bi weekly for 8 months that is $700. Since mortgage rates are high I decided to ask to cancel any future payments and I was willing to let go of the payment I made till date but I was appalled by Mr YOUNUS's life lessons I got in return. He said " if you can't afford it you should look at ways to increase your income" !!! " Why did you buy a $70k car if you can't afford this add on !!! "" subtly threatened that if you don't pay car will be repossessed- What a joke !!! So be ready to be ridiculed and dismissed if you want to deal back with this dealership. There is no empathy or understanding of the clients situations. I just simply asked to cancel future payment and not for any refunds. It just pure greed . I would never ever recommend this dealership to anyone

I am disgusted with them. My wife took her Sorento in for service and they gave it back to her…read morewith black grease hand prints on the hood, the window pillar and on the door. When i went to their website the chat woman gave me a link for e-mails, so I copy-pasted it and sent an e-mail complaint directly to the Service Manager, complete with photos of the greasy prints. The complaint was completely ignored., never answered. Obviously, customer complaints mean nothing to the mechanics or the management.. Every vehicle needs service, and this example shows you should not expect anything other than poor service from Kia of Brampton.

Mazda of Brampton - car_dealers - Updated May 2026

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