Mazda of Brampton is by far the worst automotive service centre that I have experienced in owning multiple branded vehicles. It is not the actual Service Advisors, but the staff you do not see. I took both of my 2013 and 2014 Mazda's here for warranty service out of convenience because I work close by. I figure I can leave my car with them for hours during my 9am-5pm job for them to fix any issues I have brought up. The shuttle driver Al is amazing with my many trips to and from work to Mazda of Brampton.
Let's start with my 2013 Mazda3. Last year, (trip #1) I brought this car to Mazda of Brampton for a very annoying rattling noise on the B-Pillar of the passenger side. I told them about a power door lock screech noise any time they lock and unlock. Technicians stated that there was a loose part that needed to be ordered for the rattling, but they could not replicate the door lock noise. They ordered the part for the rattle and after a few days I returned to have the part replaced on trip #2. I picked up my car later that day and found the inside power window switch plate on the rear passenger door was scratched up as if the technician used a screw driver to pry the plate off to check or remove the door panel. I was very annoyed and I showed the Service Advisor so he ordered the power window switch plate right away. On my drive home, the rattling noise and the power lock screech noise was still present. Nothing had been fixed again. When the power window switch plate was in, I brought the car in for trip #3 and didn't even bother telling them to look for the rattle noise any further. I just wanted them to replace the scratched plate and leave. I should have complained to the Service Manager that day, but I just didn't want to deal with them.
My 2014 Mazda CX-5 fold down rear seat had an issue where it would not lock back in the upright position. I took this car to Mazda of Brampton to have a look at it on trip #1. They ordered a part and told me to return when it would come in. I did on trip #2 and left the car with them for the day. They installed the part and the seat locked into the upright position when I picked up the car. Before leaving the dealership, I tested the rear seat release and to try locking the seat back up again. It did not work after several tries. I had the Service Advisor look at the rear seat and he could not get it back into the upright locking position either. He asked me to stay a little longer for them to pull the car back into the garage to and have a technician investigate again. Keep in mind that this is after 5pm after leaving the car with them the entire day to resolve this issue. I would have assumed that after their "fix," it would have been tested multiple times, but I guess not. Waiting a good 30 minutes to an hour for their investigation, they offered me a loaner car Mazda6 and would need more time to fix the problem. I took their loaner and left for home. A call to Mazda of Brampton and the Service Advisor told me that they would need Mazda Canada to get involved because their technicians were unable to figure out the problem. I believe I kept their loaner car for 2 days. Finally, after a few days and phone conversations, the technicians were able to figure it out and get the rear seat locking into the upright position on every attempt (trip#3).
Fast forward to last week, my 2014 Mazda CX-5 had a faulty heated seat bottom pad while the back rest worked. Since the car was going in, I figure I would let them know about the same screech noise from the power door lock as my Mazda3. I also heard the screech on the Mazda6 loaner car they gave me. I believe this is an issue Mazda Canada needs to look into further with all of their vehicles. I also mentioned to the Service Advisor that the HVAC controls on the MODE dial was popping out of position when dialed to the windshield defrost mode. The technicians took the car for the day (trip #1) and I got a call from the Service Advisor that parts needed to be ordered for all three issues. He also told me to return the next day. I told him that I would be available another day after that, so he said "okay" and booked me in for two mornings after. I brought the CX-5 in on trip #2 and got a call near the end of the work day saying that the door lock screech had been fixed (to my surprise) and the HVAC control dial was fixed. However, the heated seat bottom part did not come in and I would need to bring the car back another day to have them replace that. My frustration started to build. Why would the Service Advisor have me come in when all the ordered parts were not present? Why was I not informed before the car went into the garage. Why does this dealership make me go back and forth to get something fixed?
I have more to write, but am limited by # of characters here. read more
