The team at maple are always so pleasant to deal with. Brought my car on for routine service and it was done within the time frame as they said it would be. Car was cleaned after service Love the maple Toyota team! read more

They told me they had steel wheels in stock for my new Tundra. I scheduled an appointment to have winter tires put on the wheels and then have them installed on the truck. I asked the service and parts department to make sure they were there for my appointment. When I arrived for my appointment, they claimed to not carry that size in stock. I left, angry and annoyed I had taken time off work for this. Three hours later they called to tell me they could get a set of rims from another dealer and have the work done later that day. No thank you - I'll have all my future service and repairs done with a dealer that respects its customers and thier time. read more

Waited for half an hour and no sales rep helped us. maybe they are not in car sales business, but something else.

We have owned a Toyota for more than 10 years. Since we moved to the Vaughan area, we tried a couple of dealerships in the area. Maple Toyota is by far the best Toyota dealership we have dealt with. Pasquale, the service manager, does an amazing job of keeping customers happy. I have used the shuttle service a couple of times, they have been on time. It does require a little bit of waiting but not much. You can get some breakfast or lunch while you wait, at the cafe. The food is really not expensive and it's good. read more

Changing my review to 5 star and its just cuz of Devin Kissondath. Devin is the parts manager and he helped me with changing my plates without any charge. I received the best customer service.. i called in and he asked me to come over and in no time i was out with my new plates on. Cuz of Devin i have decided to give maple toyota a second chance and will be booking my service appointment soon. read more

Easily to best parts department staff in any Toyota dealership across Ontario. On 2 recent trips there I left feeling welcomed and well taken care of. The parts manager (don't know his name) and especially a young chap name Jordan went the extra mile to find my parts with fair pricing. Customer service is certain King at this place and I'd recommend you drive there for your parts from anywhere Jin the GTA. read more

Service department is just terrible. I have never seen such rude and unfriendly service advisers (especially Claudine and Daniil), you always have to wait before they pay attention to you. Their attitude is that they are doing you a favor by servicing your car. Lately, it is even pointless to book an appointment, you show up at your appointment time and they tell you that you have to wait for 2 hours before they can even look at your car... Totally disorganized! read more

Excellent service all the time. The staff are friendly and very accomodating. Definitely a worthwhile visit all the time. Last time I had the Toyota hitch installed. The Toyota hitch won't sit flat below the bumper. So it's normal that this hitch has to be installed by a professional, which the Technicians at Maple Toyota are. They follow company guidelines and installational instructions according to the part and as it shows on their computer, which details how it's installed. The bumper has to be cut to fit the hitch, which they did with precision and neat finish. I'm happy with their service. It was Matthew who installed the hitch, Darryl was the service advisor, Julius was the parts order clerk. They were very couteous. read more

So, I met Pasquale. He went above and beyond the call of service. He has his best technicians to check and service the RAV4. ALL the items I have concerns with are being dealt with. He explained to me about EVERYTHING they will be doing. It is all going to be worked on. It IS going to be done. It IS going to be done right. Yes, they understand and know, looking at the history of our vehicle, the problem(s) should not have happened. I keep going to get my RAV4 serviced at Maple Toyota. I really have to say, since Pasquale was recruited, changes were made for the best of the business. I would not go anywhere else. Others may choose to. My suggestion, don't go from one place to another as the service department will not know you.... or your vehicle. You won't build a client base relation. It can help in the long run with maintenance or when buying another vehicle at the same location you get your vehicle always serviced up. read more

Worst experience ever. They appear nice but they are pushy to the point where they slide stuff in that you don't need. Go elsewhere but here. 1. Called the place, receptionist didn't want to help 2. Called again for a test drive, she said car will be ready 3. Went there waited 30 mins because she lied 4. Corporate culture is shady (talked to some people who used to work there) 5. Watch contract before you sign, they will try to force you to sign without ready 6. They feel like the loan sharks 7. Coworker macks on reception while on job (she's not interested of course) read more

Service is not acceptable. Staff is rude and arguments between customers and staff seems to be a routine thing. I would never get my vehicle serviced here again. read more

I didn't see any recent review on this Toyota dealership so gonna add one based on our purchase not long ago. We were referred to this dealership by a very close family friend. Although we drove all the way from Mississauga to Maple Toyota, the trip was worth it. We already had a general idea of the model we want to get. We ended up buying the brand new RAV4 Hybrid XLE 2018 on the same day, and we were very happy with our purchase. What made this possible were the 3-person tag team. First was Ankur Gupta, the sales manager, who was very polite, knowledgeable, transparent, he explained to us different buying options on the car we had in mind and went through the different payment scenarios. He gave us the best pricing possible, based on what we pointed out/our budget, that we were most comfortable and happy with. He made sure we were taken good cared of during the entire buying process. When we did not get the car insurance policy from my car insurance company right away, he even offered another car insurance contact as an alternative, which was very nice option to have. After Ankur, we proceeded to meet with Jason, and Kevin. The 2nd person was, Jason Mu, the product advisor. After speaking to Ankur, we went to test drive a typical RAV4 with Jason, and he explained the different features of the RAV4. They did not have the actual Hybrid RAV4 for test drive as the driving experience was virtually the same as the gasoline model, which was fine with us. Jason made sure our documents and requirements were in good order (there were many i.e. driver's license, old car ownership, car insurance/coverage, void cheque, odometer, VIN#, pictures of the old car) and he kept constant communication through email, phone, and mostly text to keep us posted on the arrival of the RAV4, and other relevant information. During the delivery of the RAV4, he stayed late to make sure we got the car. He guided us in signing the documents and showed us the RAV4 we bought (will talk more on this towards the end). He was very patient and was able to answer my questions. The 3rd person was Kevin Khandan, the financial manager. Kevin has a good sense of humour and is experienced with financial topics. He offered us warranties and protection plan and explained what benefits they have and differences between them. We were also offered discounts, lower deposits, and bonus protection based on our overall purchase, so it was a big YES for us. When we got the yellow contract paper on the delivery day, there were many figures that we didn't understand, so we asked several more questions on the figures and he was able to answer them while also working on a few deliveries at the same time. He was very patient and cool. In general, Ankur, Jason, and Kevin were very helpful, approachable, and they worked in tandem and as a team to make sure we were happy and had a great buying experience. And it was not just all about buying the car that they promoted but also the future services and maintenance of the car, which I look forward to in the future. Regarding the RAV4 Hybrid on delivery day, it was very clean, shiny, including the tires, the same way I have seen the cars from the auto show conventions. Jason made sure the common and safety features were turned on and showed us around the car. He was even very kind to take a picture of us with our new car. Our RAV4 was parked in the garage, so it was more private and secure, and the odometer was showing 55km when before driving it off. It was a fun delivery day driving off the RAV4 with that immaculate condition. To summarize our overall experience, we were happy with Maple Toyota and our new RAV4 Hybrid car, with the help of Ankur, Jason, and Kevin. We are very satisfied, and we strongly recommend others to Maple Toyota. read more

I just purchased my new 2021 c-hr from umar the same salesman that I purchased my wife's 2019 c-hr from and once again he nailed it great service very friendly new his stuff would gladly recommend him to anyone all I can say is thanks . read more

WARNING DO NOT GO TO THIS DEALERSHIP! THEY ARE A SCAM! They over charge and pretend advertise rates/deals don't exist, that is there sales technique. They will probe you for informations to be use later, they are not your friends. BEWARE! SCAM SCAM SCAM! They tried to scam my son, he brought back a invoice for a deal that was an overcharge. Do not deal with them, BOLD C is correct. The receptionist is not professional just like most of there staff. They tried to: 1. Overcharge MSRP 2. Pretended deals didn't exist 3. Put extra stuff on the loan when my son told them multiple times it was not needed 4. Receptionist was garbage, she said car was ready for test drive when we arrived, we still had to wait 30 mins, she didn't do anything, no apology 5. A loan shark atmosphere Beware of Kevin and Bill and their sales team. They are snakes. read more

Worst Toyota Dealership ever. Please avoid. Sales reps are unreliable and don't know their vehicles. A similar story happened to me too (read below review from BOLD C.) 1. Receptionist didn't pick up phone 2. When she picked up she said car was ready for test drive 3. I arrived there and had to wait 30 mins because no meeting was set up, she lied 4. Sales rep didn't know their numbers and tried selling higher then website's price 5. Managers were rude when talking about a deal 6. They probe you like interrogators 7. They used the "I don't have time for this" sales technique 8. Managers were dissing up other customers in front of me Waste of time, please avoid. They are under investigation too by the RCMP for fraud and checking people's credit on arrival to dealership. read more

Poor customer service, and long waits for shuttle service where any other Toyota dealership I've dealt with would offer a taxi if their driver is too busy. Also the parts counter is nearly useless if you have a car that's 10 yrs old or over. You'll often hear, "We don't carry that part." and then you'll be dismissed with absolutely no solution to your problem (they didn't even offer to try to find and order the part for me!!) I used to deal with Don Valley North Toyota. They treat their customers very well. Unfortunately I've moved and they are now too far away for me. read more

If you are looking for a dealership where you feel comfortable from the minute you walk through the door, this is dealership for you! Umer was beyond amazing to deal with, the manager Adam was great, and Kevin in finance was fantastic! I will definitely be recommending Maple Toyota to friends and family. If you are planning to purchase a vehicle give Umer a call, he will definitely take care of you!! Thanks Maple Toyota for the smoothest transaction I have ever had purchasing a vehicle!! read more

You hear all these stories about car dealers being pushy and slimy, but our experience was quite pleasant. We wondered around the showroom for a bit, but we pretty much knew what we wanted. When we sat down with Mike (who has since left) we filled out all the paper work and it was as simple as that. read more

The condensing tone with which the service staff talk to with customers is appalling. For being middle men these staff have heads the sizes of water melons but brains the size of peas. And dare you complain to the manager about his staff. He will defend their rude behaviour to no end. Also don't take their wait times at face value. A two hour wait is really three and half hours and remember don't complain lest you be condemned to the corners of car service dealership hell ;) Find another car service provider. You will save yourself being talked down to, rude and condescending behaviour read more

If you are looking to get Toyota in GTA this is pretty much only dealer you should visit. Sales guys there are well experienced and can/ will answer your questions. Customer is service is amazing based on my own experience and friends of mine who I advised to go there. You won't regret buying a vehicle from this dealer at all as well as servicing your vehicle even if it's off the warranty. Good luck! read more

Knowledgeable staff. Very patient, very good communication. Loved to become their client. Especially Vlad Minz and Kevin Khandan are great!

Used their website instructions to book a service appointment online to change to winter tires. Arrived at booked time after fighting traffic for an hour only to be told they don't have my tires and you need to phone for an appointment for tire change. It doesn't mention this requirement at anytime during the online booking process nor did I receive a follow up call saying I needed to do this over the phone. Very poor customer service! Other dealerships have this online booking service for tire changes with no problems. What's Toyota's problem? read more

Horrible experience, I don't know how these guys got their 'Customer Experience Award'. I had to buy the car from them just because I couldn't skip days at my new job. If I had time to check out other dealerships, I would certainly dump them. If it wasn't for the brand I would never buy a car from those guys. They don't care. They don't smile or anything. They don't think. They are like robots there. Avoid this dealership if you can. There is another one in Woodbridge, ( I think it is called Woodbridge Toyota) and people are so much friendlier! read more

Harris has provided excellent service in purchasing our Toyota Highlander. Definitely recommend!

Terrible service! When the car was initially purchased there was a chip on the windshield and one of the break lights were out. Toyota refused to fix it after making it clear to us that the damages would be covered. When we tried to get a hold of the sales advisor Andrea, he became non responsive. We have been given the run around and have been told lie after lie. At this point we are beyond frustrated and fed up. One last attempt will be made by contacting the sales manager and if those efforts fail we may need to seek legal action. read more

Very bad guys in the customer service, scam cheating dealing like animal no matter how you are nice with them which suppose those guys have to be nice with us (they are customer service) don't waste your money and time to get bad service read more

Buying a used vehicle can be a daunting task, but the staff at Maple Toyota made it comfortable and satisfying. Vitaliy in particular was a supurb sales person, with a quiet and engaging style, extremely knowledgeable, responsive and never pushy. When unable to initially find what I was looking for, Vitaliy followed up with me when they received something suitable, and this ended up being the vehicle for me. I highly recommend Maple Toyota...ask for Vitaliy! read more

Started off OK when I moved into Vaughan and booked my first service with my 2015 4Runner. A follow up to make sure everything was good. Dropped the truck off and walked into service Two people sitting at service, one on his phone and the other on the computer. No other customers around. Stood in front of the service desk for a few minutes not even being acknowledged. Finally a can I help you from the guy actually working on the computer. Booked in the service then waited around 20 minutes for the shuttle. Service was supposed to be done by 4, no call or followup. I called and had to leave a message and finally service called back and said they would send someone to pick me up. They show up and have someone already in the car and pick up myself and a colleague also having a service done. They had a Camry and the driver announces he has yet another pickup south of us. 25 minutes later we arrive at the final pickup (I was 10 min south of the dealer in traffic), jam the 3rd guy in the back seat and we begin our 30 min trip back to the dealership. Of course when we get there, service is closed and people are scrambling to get us the key and to cash out. The service was do OK but I had it detailed and that wasn't done very well, they didn't even clean the door jams and their was streaks all over the bottom ($250 not well spent). Fast forward a week, my 4 runner is actually stolen from the driveway overnight. It was kay keyless entry and start so either Toyota has a hole in their security or someone cloned the key. So written off by insurance as reluctantly I head back to Maple Toyota to look at a Tacoma. Walk in and ask the receipt is anyone wants to sell a car, she says yes and pages sales. I wait 10 minutes at reception while a bunch of suits talk with each other and still no sales rep. I look at her and say I guess not and then walk out. I still love Toyota but if this is he service quality I can expect in the area I may be forced to look for alternatives which really sucks. read more

Looking for a new car with Marti was fantastic. He was patient throughout the entire process. Whenever I had questions or was faced with a difficult decision, he was quick to reply and willing to go the extra mile to meet my needs. Marti was friendly, open, and in today's very busy world, surprisingly easy to get in touch with through multiple channels. I had an extremely pleasant experience and would definitely come back for my next purchase, whenever that may be. read more

worst service!!! they didnt diagnose my vehicle properly. i went to get a second opinion. i called back maple toyota to see if they will look at my vehicle again, but they refused. i already paid $125 for the diagnose which was a waste of my money!!! i am very dissappointed with the service lady Claudine jagnanan, she is so rude!!! she is like a wolf in sheeps clothing!!! i was a long time customer but i will never go back there for service or buy anything from them!!!! read more