I really recommend Sara! She was so sweet and made sure I got the car I wanted, even though another person was looking at the same car at the same time. The process was smooth, and she took care of all the paperwork, making everything so easy for me. When I went to pick up my car, it even had a beautiful red bow on it! read more

Sold a car with a bad clutch that let go 5000km later, barely enough km for an oil change. Rip off business that also had bad paperwork. Car was reported stolen through Honda and not cleared. read more

Avoid this place at all costs . If you think you are so desperate for a vehicle that you'd have to deal with them, do not give them a nickel until they can prove they actually own the vehicle they're selling you. Worst purchasing experience of my entire life. ps: I suggest you also run from any warranty they are offering. They have no shame. read more

Buyers beware. This dealership ran a credit check without my consent, or signing any approval ,Cost my score to go down, then refused to proceed with the deal unless I paid for a third-party warranty I didn't want from a company with awful reviews. Receive emails proving that it was all about them making a lot more money on a terrible warranty . When I declined the warranty, they ghosted me completely just before I was to Sign papers to buy and it goes on and on , , . Shady business practices and poor ethics. Beware . Now I see they have fake reviews , Well because of this way of doing Business , I have to protect my personal and credit score legally . read more

After reading the negative reviews, I was a little concerned ! BUT the sales person that looked after us Nick G was absolutely fantastic, Very response to all my inquiries provide the info i asked right away. even answering my call on his day off. The day i picked up my car everything was ready and the transaction completely seamless! over the top happy with whole experience the car i bought was in mint condition. I highly Recommend Nick Grewal at Car Deals Direct. he is a pro and takes his profession & customer service seriously Dennis read more

BUYER BEWARE!! It's obvious to us now that many of the positive posts on here about this dealership are fake! Please BEWARE AND AVOID BUYING A CAR HERE! Nicolas , the sale manager, the most fraud person ever seen in my life .. DEAR ALL , we have all to make complain in the OMVIC read more

I had Amazing experience with Car Deals Direct and our consultant was Jon Keto, he took his time to explain everything very well and his words appeared genuine . I bought a 2016 Chevrolet Cruz. I am so happy with it. Highly recommended place! Thank you Jon for your support. read more

If I was able to put a rating of less than zero or for this terrible excuse for a business I would! By far the absolute WORST CUSTOMER SERVICE all around that I have ever experienced in my entire life! My 23 year old son was blatantly lied to, misled and taken advantage of by Jordan Marquez, one of the sales people as well as one of the Sales Managers Daniel Rubanovski. What type of business takes advantage of young people who are just starting out in life? This business does! How sad is that? Please if you are looking to buy a vehicle stay very very far away from Car Deals Direct. This is a business run by dishonest, disgusting people who do not care about anything or anyone but themselves! They lied, misled and took advantage of my son and then ghosted him by dodging calls, giving him the runaround daily for over 10 days when daily he was desperately trying to find someone who would help him. Promising daily that someome in upper management would call him. After dozens of phonecalls by my son, no one even had the decency to call him back. We also went down to find some answers in person and the staff were actually hiding in the dealership. We were disrespected by Daniel Rubanovski and he accused us of being liars repeatedly. We were treated like garbage! If you want the worst experience of your ENTIRE LIFE visit car deals direct. Absolutely disgusted by the people who own and run this poor excuse for a dealership. How sad that you can run your business by taking advantage of young people. They blatantly lied to my son about the document he was signing about the price of the vehicle and ripped him off of over $10,000 and left him in in debt. They took advantage of a young man with little experience with buying a new vehicle and outright lied to him repeatedly about what he was signing. My son believed the sales manager about what he was signing. How disgusting! You all should be ashamed of yourselves! Especially Jordan Marquez and Daniel Rubanovski! Please DO NOT go to Car Deals Direct if you are looking for a vehicle. Literally go anywhere else!!!!! 1 read more

Salesman didn't seem to know what he was doing. Didn't send me necessary info or forms. I often had to send a couple of texts or calls to get answers- but he never gave me all the answers I was asking about. I was actually interested in buying the car and offered twice to put a deposit down to hold it but he never followed up. After 5 days of trying to buy this car, I gave up. I wrote an email to the manager, describing my experience and even asking if there was some other salesman who could help me out. He has never responded. read more

The service is terrible. Financing fees charge $1000. They don't care after signed the contract. I am looking for NO accident. After that I got the car. The passenger side camera is broken, gas task is broken. No AC only cold air come out. Font and back tires are not same brand name. NO details cleaning. A lot of problems of the this car read more

Quick and smooth buying process with Scott. Good customer service:) I love my used car! read more

I did not have a good experience at Car Deals Direct. The salesman that showed me the car I looked at did not tell me anything about the car I was driving, he barely had any information. When checking out cars at dealerships like BMW, Audi and Mercedes, the salesman comes out with you and answers all of the questions you have about the exterior and interior of the car. This did not happen here. I was also expecting him to come along on the test drive to provide info as I drove it, but I guess they do not do that here. I was actually interested in the car I test drove, but did not trust the service I received so I will look somewhere else. read more

I just bought my second car from this dealership from Lou. I had previously bought an Audi Q5 and now I purchased an ML350. I had just changed jobs and Lou was able to get me a new Finance and worked at it to get me a great rate. When I went to get winter tires on my Q5 which I purchased over a year ago, I had the wrong lugnuts in my vehicle and instead of saying tough luck to me the service people looked at my vehicle and sent me to Audi close by to repair my issue. Now that is service. I would recommend Lou and the Service team anytime. John Mead read more

I would highly recommend this dealership , very honest, understanding and friendly . If you need a Vehicle just give them a call and ask for Jay , great guy to deal with. read more

Simply the best experience I ever had at a dealership! I knew what car I wanted and visited several dealerships who had one. Car Deals Direct was the last one on my list because they had the lowest price and I was worried the car wasn't in the best condition. I was so wrong, it was actually the best I saw. The car was spotless. Literally, it was clean inside and out as if it just came from the factory even though it had nearly 100,000km on it. I just had to ask when we were wrapping up the deal and the owner, Alex, explained they had a special crew dedicated to cleaning every car as soon as it arrives to the dealership. read more

Dedicated hard working staff by far my best car experience ask for karina or Luis they will definitely get it done in a professional timely manner read more

This was one of the worst car dealers I have ever dealt with. I had visited this dealership earlier in the week, went back a few days later with the firm idea of purchasing the vehicle, had deposit cash on me too, the owner of the place literally insulted me out of a perfectly good sale. I thought it was customary to negatiate and ask for a possible slight discount off the listing price, when making such a large purchase as a vehicle. In this case perhaps merely couple of hundred dollars off from a $24k purchase, it's not everyday that a serious customer comes into a dealership with cash on hand and willingness to buy on the spot. I was hoping my firm commitment on this purchase would receive a similar response in kind from the owner, where in return he could considering a slight price discount in good faith as a token of appreciation for my patronage and future referral business.It is certainly within the dealers right to refuse any price reduction. however I was not expecting the insulting manner and the mocking attitude I was subjected to subsequently. I truly feel sorry for the employees working there, after going through the car I offered to place a deposit on the car and asked if there is any wiggle room in the pricing. One of the employee graciously offered to forward my request to the owner on my behalf, while I sat in the waiting area I can overhear how the owner lectured the poor sales agent on how these pesky discount requests should be handled in the future... A moment later the owner rushed out of his office with no greetings or self introduction, sat down across from me in an extremely confrontational manner with a patronizing tone immediately accused me of calling him a "liar!!" I was shocked by this display of anger! The story goes according to his theory, as he proclaimed to have the best price in town, no haggling necessary so if he gives any discount off the listed price, he would in fact have lied in his ad, lied to all his current & past customers! My little bargaining act is a despicable attempt to make this honest dealer into a liar!! I reitered that I was merely hoping out of mutual goodwill, a customer's commitment to purchase rightaway could also be rewarded with some sort of a token gesture of appreciation from the dealer meaning a very slight price discount to close the deal. The owner wouldn't hear any of it, needless to say things went from bad to worse, owner finally said he sees " no reason in continuing this conversation" just stood up and left. This individual was condescending, patronizing, rude and insulting. P.S. I spent way more money at another dealer that afternoon, got great value and professional service!! I would not recommend this carddealsdirect to even my worst enemy! read more

Last week I bought my first car, an Infiniti Q50 S, 2015 model and Scott from Car Deals Direct was extremely helpful in the process. He was constantly available to answer any questions in person, or even through text and email after I left the shop. He made the process smooth and quick. I would definitely recommend this place and him for purchasing a car from. read more

I got a great deal on my car and Lou was great. No hassle or pushy/sleazy sales tactics. Carproof was provided, and they took the car to get inspected at a dealer of my choosing, at my expense of course. The reason for 2 stars come from slow service. I got the runaround for 2 weeks for when i was going to receive my car. Then once i got the car, i never got my 2nd key, a part replaced and the car wasn't properly detailed, which i paid for in the $600 fee and they agreed to. Now it has been 2 months since i got my car and their service manager Manraj wont get back to me on when i can bring my car in. It shouldn't take 2 months for a key and part from Audi. I will try to post an update IF this gets resolved. PS. The car runs great, no issues. read more

Altogether a shady operation selling mainly lease returns purchased at auction along with disreputable / rip-off warranty packages. Sales team and management did not have car ready by promised delivery date, causing me to cancel sale, Dealership refused to return deposit. CAVEAT EMPTOR - BUYER BEWARE! read more

Be extremely careful purchasing from here. I purchased a Ford Focus ST lemon from here.. No matter what they say they never do, their mechanics are scam artists.. everything is a scam.. Heres just one thing they have done to me.. i bought they car last year with a broken bearing.. actually 2 broken bearings.. messed up rotors.. they promised to fix it, i was driving 2 hours from work to bring my car to fix i did this 4 times, never got a rental car AND they never even took off any bearing or did anything EVER.. i had to bring it elsewhere.. the car continues to give me problems and im almost temped to bring it and leave it there unfortuently.. its parked in the garage and im paying for it.. BE AWARE.... The only thing that makes this place anything better than a complete disgrace to car sales is the salesman lu.. I hope you can retire in peace brother you don't deserve to be part of such an establishment. after servicing our great city.. Always a pleasure talking to him. read more

I bought a small suv from them 6 months ago and aside from some minor hiccups in regards to some interior fixes...this place is great. I recommend this shop to buy a vehicle. There is a sales person by the name of Lou who exemplified the true essence of customer service. From start till finish he kept his word amidst any hiccups. He is a major reason why I will return as a customer, and will continue to spread the good word.! read more

My husband & I did not have a good customer service experience at this dealership. The sales person - who was dealing with several customers all at once - didn't seem like he had the energy or interest in finding us a car that met our needs. When we expressed an interest in one particular car in the lot, we asked to test drive it and were told we could. However, after receiving the keys to the car and physically sitting in it already, we were then told the car had just been conditionally purchased. We then asked about another similar car in the showroom, but the sales person then told us that we "should go away and do some more research because you don't seem to know what you want". He then went on to say that we couldn't just "test-drive any car you like" because statistically test-driving does not make sales & "how would you feel if your car had been test-driven a bunch". Very contrary & confusing information, considering they had agreed to let us test-drive a car just a few minutes earlier and mentioned none of this. He also suggested we test-drive cars at a new car dealership and then come back when we've "figured out what we wanted". I don't think he could have been more dismissive, disrespectful and condescending. A car is a big purchase for any family and to be treated so dismissively is vey upsetting. Needless to say, we did not purchase a car and we will not be going back nor will we recommend this business to anyone. read more

Bought vehicle in December. Just found out the Air Cond. isn't working. Depending on dealer to make sure everything is operational. Almost $2,000 to repair the leaking condenser, hose and replace a missing relay switch panel. Also, cruise control not working. Not looking froward to the cost of that repair. If there are parts missing from that function...you can draw your own conclusions. read more

The cars at Car Deals Direct are always priced below the competitors. I had a problem during my transaction with them which caused me to walk away. The owner, Alex called me up and asked me to come down to the dealership where we worked out a mutually satisfying resolution. I will be back again for my next purchase. read more

Great experience with Car Deals Direct. Special thanks to Alex. Very knowledgeable, individual approach, and professional. All my questions and requests were answered, no hidden fees. Great customer service. I would definitely recommend Car Deals Direct if you are looking to buy a used car with 100% satisfaction and trust!!! read more

This is literally the WORST experience of my life! I dealt with Lou and he sold us a Nissan Rouge. First of all, when they switched the plates after it was bought, it as done more than 24 hours before I even came to pick up the vehicle so I got pulled over in the car I was driving and was issued a ticket I now have to try and fight and may need to pay for. It was embarrassing because I got pulled over in a Walmart plaza and was told I stole my car because the plates were no longer issued to that car and were issued to a car I have not even picked up yet. STRIKE 1! Then when the car was bought, we paid extra to have the car water sanded, buffed and some chips and rust spots removed. That was promised to be done before we picked up the car, it was not, and I had to go back another day which was a hassle to have it done. STRIKE 2! I was promised a free oil change for the inconvenience (but it was never given to me) I was then told from Lou that if I gave a positive review of my experience, I will receive a free oil change (bribing their customers so none of the positive reviews are even genuine). STRIKE 3! When I came back to have them perform those tasks, all they did was take white paint (that didn't even match my car) and a paint brush and paint over the scratches and rust. They told me AFTER it was done that they didn't have the proper color paint and I would have to go to a Nissan dealership to get the correct one STRIKE 4!....oh I'm not done. AFTER that, every time I tried to use navigation and other features, a notification kept popping up that said I did not have a Nissan SD card. When My dad called Lou to ask why, he responded by saying they took it out and forgot to put it back. STRIKE 5! He said he would have it couriered to me so I did not have to drive there again but its been a week, and It still has not come to me. STRIKE 6! DO NOT SHOP FOR A CAR HERE...or DO NOT DEAL WITH LOU!!! I have not been compensated in ANY way!! read more

Great car buying experience, excellent customer service and I love my new car. Alex made me feel like a valued customer.

I just wanted to say that I am not a fan of car shopping, dread it to be honest but when I went to CarDealsDirect it was such an easy process. Alex was amazing! There was no pressure and being a female and in that type of setting I always feel like I'm getting dupped. Being a mother as well I wanted to make sure that I was getting a safe and reliable vehicle. I was able to view all the vehicles and all the staff I met were so friendly and helpful. I had it narrowed down to a few vehicles and Alex got back to me the next day with all the info and quotes for me to make my decision. Once I did that, the rest of the process was easy. Alex was so accommodating and didn't try to force or influence my decision or feed me any bull. He was very honest and such a pleasure to do business with. I would 110% recommend anyone who is looking to buy a vehicle to go to CarDealsDirect read more

I love car deals direct, Alex was very helpful and r professional. Everything got done in order. I got the SUV my heart desires. Every thing went smoothly. I love these guys. I will recommend Car deals direct to anyone and everyone. Sashuna read more

I will never go to this place again nor recommend to anyone to go there! The staff is really nice, especially Alex. However, I have received the most unprofessional and worst customer service from the owner. I came in for a test drive and was told to come another day, as the day was too busy. Fine. I then scheduled an appointment for another day and when I got there, the cars were not ready and with much reluctance from the owner, I finally got to go for the test drive. I was satisfied and was ready to make the purchase. I wanted to negotiate the price a little and that is where the owner just lost it! This is the worst and unprofessional service I have ever received in my life. He could have easily and calmly said "I don't do price negotiations", but this gentleman raised his voice, started swearing, gave nasty attitude and finally, turned his back to me and told me to leave his premise! I was so shocked with that reaction and days after I could not get over how nasty this experience was. Even if this place has the best deals on earth, I will never return there nor recommend anyone to go there! read more