One of my favorite restaurants.
Clean
Great Food
Good Prices
Great Service
First, I would like to mention that It is always extraordinarily clean. They have snow white tablecloths and napkins, I even hear that they have a special laundromat in the basement, (but this is unconfirmed) Cleanliness also extends to all silverware, plates, and even the windows.
Now, the food...
First, you get a free bottomless pot of hot, house-brewed Oolong tea.
Now, what's slightly unusual about ordering here, is that you do not order for yourself, you order for your table. A plate of pan-seared noodles for instance, is to be shared among the whole table. Soup - which is only 6 bucks can fill 4 large bowls. Speaking of soup, be sure to try the "Sai Su Minced Beef Soup, it is awesome! To reiterate. this is not a restaurant where people order for themselves. So groups of at least 3 are preferred.
All food is always ALWAYS prepared fresh, nothing is frozen, nothing is made outside and then reheated. The soup that I was talking about, every time I eat it, it tastes a tad different. And by that I mean it is a little more thick, a little more salty. This indicates it is made by a chef, from scratch. the Crab Rangoons are always brought on a plate straight from the fryer, and are very hot, not to the point of being unbearable, just hot enough for you to know beyond a reasonable doubt they are fresh. All of the food here is very good, it is just a matter of if it is to your tastes. Everyone must find their favorite dishes, and go with them. Some plates can be a tad bland, but there is salt, pepper, sweet/sour sauce, and really spicy chinese mustard provided.
Finally, I want to talk about service, which is amazing. First, as far as I know, you are not assigned a waiter, but they all know what you need and or ordered. Therefore, you can flag down anyone, and not have to wait for your specific waiter to stop by. Service is fast, as soon as everyone closes their menu, a waiter comes up to take your order. Appetizers are brought soon afterwards, as soon as you finish one, the next is out before you can say "SuChangs"
The number one thing about service, is customer care. For example, as I mentioned, My family and I order the Crab Rangoons. According to the menu, a table is supposed to get 10. There are three of us in my family (myself included), so instead of, per the menu, bringing us ten, and having us fight over the last one, they ALWAYS bring twelve without the price going up. Another thing is that a woman who is the owner, or manager usually walks around at dinnertime and asks people how everything is. As a tea lover, I asked if I could have some of the loose tea they use in their bottomless pots. While they could not do this, she said If I brought a Thermos, they would happily fill it up.
I must say, however, that they are very conservative when it comes to decor, but this leads to more focus on the food, and less focus on decorations. read more