Did not have an appointment and just walked in. Staff are always so amazing and helpful with figuring out piercing location and specific jewelry type. Always have the best experience. read more

Run, don't walk...away from STUDS. It is 2025 and customer service should not be that hard to deliver, alas, I've been proven wrong. Is studs convenient? Yes. Besides the fact that my piercer was nice and it was easy to get an appointment, the rest of my experience left a lot to be desired. I am going to include all the details here so that when Annalisa comments and asks me to reach out to share more details we can all know that this is a canned response and they truly don't care about their customers. Day of piercing. They were a bit behind. No worries. I chose my jewelry and was get my flat helix pierced. The piercer marked the spot, though she didn't use a light or anything to check for blood vessels. I'm not a piercer, so maybe not all piercings require that. Honestly the initial experience was more or less fine. It was about one month later that my piercing got knocked out of my ear in the shower. I was flabbergasted because I have several other ear piercings and it is actually impossible to remove them. I literally had to sign a waiver for an MRI bc I couldn't get them out. Studs jewelry, on the other hand, is cheap cheap cheap despite the unnecessarily high pricetag. I was fortunate to find both pieces of the earring when it fell out and I attempted to get it back in. My ear was swollen and then grew much more swollen through my attempts to get it back in. I figured I was causing harm so I decided to stop and go back in. I called to see if I could pop in before I left for vacation the next day. They don't have a phone in their studios. Like what? I figured I had no other choice but to go in and quickly ask someone who does this all day long to quickly pop it back in. When I walked in and shared the story at the desk, you would think I was asking them to perform a root canal. The receptionist seemed outraged that I would make such a request 15 minutes before closing when there is still one appointment left for the day. I let her know that I'd be happy to wait. I was told they have to close. Like duh, I understand, but this will take like three seconds. My entire piercing appt was 3 minutes. Like y'all, we can make this happen. Like I mentioned, I was going on vacation and I didn't want my brand new piercing that cost like $80 to close up. I thought they wouldn't want it either. A good piercing out of that studio is a walking billboard. The receptionist agreed to ask the piercer. A lady comes down with a horrible attitude, does not introduce herself and tells me why it is not possible for them to put my earring in. I asked how long it would take. She informed me a couple of seconds. She spoke to me in such a condescending way using phrases like, "what I am trying to explain to you is...," "what you don't understand is...," "if you would just let me finish..." She also told me that they work 8 hours and have to come back the next day to do the same thing as if they are the only people in the world with a job. I literally have never spoken to a customer about my work schedule as an excuse to not be kind and accommodating. Now I thought I was talking to the piercer. I said how about we get this in my ear instead of yapping about it. Turns out it was the manager, Sasha. I was being spoken down to by the manager. Customer service 101 is listening and she was unable to listen, she spoke over me time and time again using sarcasm which I did not appreciate. I get really anxious in this type of situation and my eyes welled up and she told me, "to stop crying. There is no reason to be crying." Anyone who is highly sensitive knows that makes it way worse. The manager should not be saying that to a customer. She eventually went to ask the piercer if it was possible. Upon her return she asked me to sign a waiver (like for what plus I already signed it for this exact hole) and then tried to charge me a $15 jewelry change fee. I was outraged. This should have been a courtesy given the horrible quality of the jewelry. If your jewelry falls out in the shower, that is a quality issue. While I was waiting for the manager to speak to the piercer, the receptionist gave me a tip for getting it back in myself. Bro, if we started there, this would have never gotten blown out of proportion. So all that said, I will only be going to a real piercer from now on. The quality of jewelry is better. I've had more healing issues here than any of my other piercings. Oh and they tend to be legitimately nice in real piercings studio. Just don't bother. Even if the initial appt seems fine, there are long term repercussions for getting pierced there. read more

Piercers are always great here & super professional. All my earrings have healed nicely, I've gotten pierced by studs 10+ times. However, the front desk people at this location are always SO rude. I gave a student ID for a discount, and they proceeded to trash my school. Then, started listing off other Boston colleges & making fun of the people who go there. Excuse me? At least we aren't working a full time gig at the worst establishment on Newbury. Get a life, ladies. I have never had a good experience with the employees at the front. read more

The front desk staff is not very friendly :(. I wish there were more piercing jewelry options. Not giving free saline to clean is kind of crazy if you're paying at least $150 for two piercings plus tip. I just don't feel like the quality of jewelry/care matches the price tag here. My piercer was very nice read more

please believe the other one star reviews and stay FAR away from this place. staff are extremely rude including the manager. Had an appointment but they were running behind and asked us to come back 30minutes later. when we came back they told us we still couldn't not be seen. Rebooked us for a few days later & when we arrived and staff were rude and inattentive. talked down to us. took people with appointments after ours who arrived after us before us. we ended up leaving without piercings. this wasn't an issue of being busy- it's an issue of not knowing how to treat customers with respect read more

Came here to get a helix piercing due to their convenient location and I was really impressed with the service and staff! I have tried different piercing venues and in comparison, I can say that I loved interacting with my piercer here and appreciated her thoughts on placement and jewelry type. I felt comfortable and didn't wait too long to get started after arriving for my appointment. Although it's on the pricier side, I would recommend this experience if you are getting your first piercing since I felt very accommodated and heard here. This is also my personal experience and I can't guarantee it will be just as good with other staff, but I would come back if I ever want more! read more

I had a great experience at Studs. The whole process was very easy, from check in to the piercing itself. I definitely recommend and would return. read more

I've been buying Studs earrings online for a while now (they're some of my go-to everyday pieces) but I recently had my first piercing done with them. Overall it was a great experience! The Newbury street store is in a prime location, and has an earring display in the front for regular shopping and another counter in the back for all things piercing. I arrived just before my appointment time and was checked in right away--I would definitely make an appointment in advance, they do technically take walk ins but I've heard they're always too busy to actually accept those. I completed a quick waiver, selected my piercing jewelry, and headed into one of the private rooms for the actual piercing. My piercer, Jess, was so nice and knowledgable. She gave me lots of great tips, made sure I was comfortable, and had me in and out in record time when she realized I didn't need much hand holding. I've had cartilage piercings done before, and I think this is the least painful one I've had. My overall experience was 5/5, the only reason I have to knock Studs down a star is because of their prices. While the piercing fee and recommended tip are pretty standard, the earrings you have to choose from are mad expensive. If you want yellow gold, they start at $80 and go up to $130+ for a single earring. You're definitely paying for the brand name and the chic store front, rather than the services themselves. I'd still come here again for the convenience, and to shop all their regular earrings, but if you're looking for affordable ear piercing, I might do a little comparison shopping. read more

Overpriced junk jewelry. Rude, inexperienced staff that was more interested in chatting among themselves than working with customers. Weird appointment arrangement. We finally left and walked down the street to a much nicer shop that had a better selection of jewelry, more affordable that didn't look so cheap like this job joint's jewelry and the staff was actually interested in helping customers! Save the steps, bypass this joint and go a few blocks up Newbury directly to Majure. HUGE difference! You'd only be wasting your money here. And I've since been told the treatment rooms are dirty, similar to a backstreet tattoo parlor! read more

You could get what they do by order from Amazon and doing it yourself Poorly trained, limited equipment read more

Their profit margin must be great, because I paid $200 in total to get a simple second lobe piercing. What's better? I don't know that I was going to be so egregiously overcharged until it was too late. read more

Compared to other piercing places in Boston, STUDS is actually pretty affordable if you get pierced during the weekdays ($15 promo) and if you choose the lowest priced titanium jewelry. My piercer Jaden was very quick with my second lobes and helped minimize pain! She was also very kind and friendly. Everything (needle, earrings, etc.) came in sterilized packages so I felt secure that I wouldn't have infected ears. The main issue that everyone has been noting is customer service at the front desk. Unfortunately, this is still an issue. The girls at the front act like you are bothering them and don't welcome you in at all, continuing their conversation as if you weren't a paying customer. Super unprofessional and honestly rude. Management may not seem to care at this point, since it's an ongoing issue from at least two years. Also, the piercing promo that was applied online when I booked was not applied in-store, and I didn't realize because they don't let you see what you're paying for on the little iPad they have. Just be sure to ask a lot of questions for your benefit and ignore any rudeness from the front staff! :) read more

The service quality was a bit inconsistent. With some of the people you get the biggest smiles and nicest tones, but with the others... it kinda felt intimidating, especially if this will be your first piercing. The piercing process was great. Very minor pain, and very detailed explanation. One thing that I really don't appreciate though, is that the front desk lying to me about the piercing aftercare is cheaper to purchase in the store. I looked it up afterwards on Amazon and it's much cheaper there. I would've gotten the same amount (two bottles) if you would have told me honestly - that it's a bit pricier, but it's more convenient since it's travel size. This will hurt your branding, don't sabotage yourself just over a bottle of saline spray. read more

STUDS - Jewelry Near Me - Boston, Massachusetts

I hadn't gotten my ears pierced since I was a baby so I didn't know what to expect but everyone at Studs eased my nerves. I will definitely be coming back again for my thirds very soon! Great experience here! read more

The girl at the front was so rude :( it was so bad my friend was still shaken up from it hours later. We just walked in to look around and the girl at the front just glared as if we were bothering her. My friend even asked her a question and she ignored her. And even when my friend asked again she only replied with a quick "no". I'm sorry but it was so horrendous and killed our vibe. read more

Horrible management . Management wasn't available I had a problem with my piercer and it seemed the person (Molly?) wouldn't come out and help. Just another retail job that employes anyone. When you can't keep employees that's a problem. Generic waste and will get an infection. Please don't go . Especially with Molly ? As the "manager" read more

Fantastic experience here! They explained everything, were very sanitary, and after the initial piercing, I didn't even feel her put on the earring back because she was so gentle. I got my flat and my conch done at the same time and it was super smooth. read more

Great experience. Lovely piercer, quick appointment. Will probably go back for another one.

Clean, peppy, and an adorable place to get pierced! The staff were knowledgeable, friendly, and did their due diligence when it came to measuring and placing my piercings. I truly have added to my ear-scape! read more

How Rude ! I am texting with the lady from Studs Newbury & she says it is fine, because my friend & I were lost finding parking ! She says "No Worries!" ..... AND I WAS GOING TO BE ONLY AN EXTRA FIVE MINUTES LATE (10 MINUES TOTAL) ! The lady through text said it'd be fine ! & it's my DAMN BIRTHDAY !!!! The front desk staff was SO RUDE & Unhelpful as heck . They canceled my appointment, which didn't charge me for the appointment, (good for you ) but WHAT THE HECK !!!! You are placed on BUSY STREET ! Like you can be a bit more empathetic to our situation !!!!! Came all this way for my Birthday & got turned away I am SO SO mad. All I wanted was to change out my piercings for THEIR jewelry, it was not that serious I felt so disposable! read more

STUDS - the outside. - Jewelry Near Me - Boston, Massachusetts

Was going to get a piercing, but waited in three lines for them to tell me I can't get in for at least another hour. Bad business for a customer standing in front of you and willing to pay. Also, girl in the front helping you spin the wheel doesn't care about customer service. Was on her phone the entire time. read more

Great piercing experience! I've been wanting to get my third love piercing and while in town I found this place. Very cute shop and very nice piercers. The jewelry they had were all dainty and cute, and a bit pricey, but worth it. The actual piercing process was quick and a bit painful, but that's expected. read more

I've gotten pierced at studs two times now, and it has been great! The staff are very nice, the piercers are so accommodating and skilled. Checking in and making an appointment is efficient, and the jewelry options are cute and fairly priced. Shoutout Jaden! She was super nice and great with placement! read more

I've always had a nice experience at this STUDS location! Every time, I've left feeling excited and confident about my new piercings :)

DO NOT GIVE YOUR MONEY TO THEM!! The piecers here are not experienced and it's a health issue!! EW what they think is right is just a way for piercings to get infected. What an Awful customer experience and piercing experience, I highly recommend a local jeweler over any STUDS location but especially Boston. The people who worked here were so rude and unhelpful, I would say to go anywhere but this unsanitary place is awful. read more

Horrible. Unprofessional. They pierced my second lobes at a weird angle. It's really crooked. Know this is not normal because it's my 7th piercing. Go to a legitimate piercer read more

STUDS - Jewelry Near Me - Boston, Massachusetts

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I've been to studs on two separate occasions and had a wonderful experience both times. Calm, kind, and knowledgeable piercers who put you at ease! A bit expensive but the quality of the jewelry is great and they have very thorough aftercare instructions. Will be booking my next appointment soon! read more

I came here to get jewelry switched out for my forward helix a few months ago. The person who switched my earring out was very nice, however they did not put the correct bar length in, and my ear remained swollen and painful until 3 months later I switched the jewelry out myself, and after 1 day the piercing had no swelling or pain. I would not reccomend STUDS to anyone with a piercing that needs specific jewelry for their anatomy. I am feeling frustrated that I spend months in pain after having the wrong jewelry put in for $50 (appt, jewelry and tip) read more

The service people are not chill at all. Rude, unprofessional workers who don't make you feel welcome. The actual piercer was incredible, but please hire better employees. The employees would tell us to sit somewhere, and then someone else would tell us to get up. On top of that, we had a reservation for an hour earlier than when they let us start, even though they let other people go in front of us before that. Their jewelry selection is also really bad for starter earrings, and to top everything off, the employees refused to apply a student discount for us when we asked, and PROVIDED student I'd. Incredibly awful experience. Never trust this establishment. read more

So cute inside and all the staff is super friendly. I wear the earrings I got all day and night and they have not tarnished! Nikki read more

Great experience- Jazz was terrific. Listened. Offered. Painless (really!) Kind. Perfect piercing. Studs is always a good safe place to get an ear piercing. read more

I went in for a cartilage and a constellation on my earlobe. I have eight other ear piercings already, including three earlobe ones on each ear. The piercer was so nice, but she pierced my ear lobe TWICE before saying my ear lobe was too thick (?) for her to pierce it. so i have two empty holes in my ear now where she tried to pierce. for reference i'm not big... literally a size 8-12 in women's clothing. they gave me my other piercing for free and a free piercing elsewhere on my cartilage as a sorry but i have two empty holes now and feel bad about myself for my EAR LOBES read more

The staff was super friendly and accommodating! And the piercing barely even hurt :) I'll definitely be back

I've been wanting to get my 2nd ear-piercing for sometime now. My husband and I were visiting Boston and stumbled across Studs. I was so excited for this because I've been purchasing their earnings for a long time. The whole experience was easy and the piercer Jess was very friendly and made the whole process painless. I pierced my earlobe and helix. The only reason I'm giving 4 stars is because the cost or the jewelry I feel is a bit expensive. The crystal stud and gold ball stud were both 80$ read more

STUDS - Jewelry Near Me - Boston, Massachusetts

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I love coming to studs!! they are great and very professiona. Jess is awesome and she knows what she's doing. I can't wait to come back to continue my ear piercing journe!! read more

I haven't had an ear piercing in five years, and this was my first time here. And my sixth total hole. The whole experience was easy and helpful- my piercer was Jasmine and she was full of helpful tips and a calming presence throughout. I'd suggest you come with a good idea of what you want to make the whole process go quickly! read more

Studs definitley has its process doen. The piercing staff were friendly and professional. As an older client i was afraid id feel out of place (i could be the mother of any of the staff!) but they made me feel very at home. The process was very well managed with very little pain. The piercing room seemed clean and wrll managed. There were clear instructions for aftercare and i appreciate that they offer follow ups and send reminder messages. My only reason for less than 5 star rating is cost. Its expensive! read more

Great service and love their goods!! Will definitely come back here for my future purchases. read more

I was 5 min late and because of their policy of "5 mins late," they won't take you. Its very bad business never heard of 5 mins usually is 15 Mins to cancel the clients appointment. Won't be getting my business read more

Have never regretted a studs purchase Such high quality earrings! Will be returning!!