I came in looking for a gift for my two maid of honors for my wedding. Carina was so helpful and kind. She answered any questions I had and was respectful of my budget. I'm very happy with the pieces I picked. Carina also went out of her way to package them up so beautifully! Truly appreciate the great experience! read more

I understand that it was a busy Saturday, but this location was downright unhelpful. I already knew what I wanted to get from a prior trip to the Seaport Mejuri location and just needed to come in to check sizing. I looked up my items online, which was difficult given that (with no labels on any of the jewelry) I didn't know what to search on their website. So I was ready to purchase items, just needed to check sizes (which is what an in-person jewelry showroom is for). We waited in line due to store occupancy limits (understandable, it's a small location) and once we got in were immediately accosted by an associate who asked if we were finding everything ok. She disappeared once I said that I knew what I wanted and needed help with sizing. When I had to go ask someone from the back desk area for help, they rolled their eyes and scoffed at me for...asking them to do their job and help me understand the (unlabeled) sizing for the bracelet. If you're going to have no labels on your display for what the sample sizes are (20/22 inches for a chain necklace, a very slight difference, plus no idea which sample bracelet was for the M/L/XL sizes) at least have helpful staff! Then, when checkout time came I was told that the price was going to be more than I had originally budgeted for since we had picked out the necklace with a slightly larger diameter. I asked for clarification and the girl helping me gave the most convoluted explanation about the bracelet already being upsized. She expected me to already be knowledgeable about the different finishes too. I had to advocate for my 10% signup discount to be applied. And when we got home, one of the boxes was missing the storage pouch and polishing cloth. Overall a really scummy experience all around that I felt like I was being tricked and upsold with unclear explanations even when I knew what I was purchasing. I'm used to buying fine jewelry and having nice laid out options sheets that this business model was clearly lacking. Or even transparent pricing! I'm betting that they treat their staff poorly because they are so unenthusiastic to even help out people who know what they want! Such an unnecessarily stressful experience. The gals next door at Glossier are so much nicer and more helpful, and their price point for makeup is far less than the consideration for buying what is ostensibly marketed as fine jewelry. Most things are extremely marked up and of variable quality as compared to standard jewelers. I only came because I liked one particular design and had felt it before as solid. TL;DR Even if you already know what you want, don't go to the Mejuri on Newbury, maybe the one in Seaport instead. Very unhelpful layout and staff. read more

I've shopped Mejuri online before but this was my first time in store. My first visit was during this location's grand opening weekend (1/21/23 - 1/22/23). While I really love the simple and delicate jewelry they have, I don't love the ins store shopping experience. Most of the items range from $50-$300 and that's very reasonable to me for high quality jewelry, but I don't like how nothing in store has prices labeled. It might be apart of their minimalist aesthetic but I think there are ways they could label prices in cute and minimalist ways. The rings are all right in front of a desk filled with staff and it felt awkward to look at the rings. Much prefer the online shopping experience to the lay out of this store. read more

Mejuri Newbury - Display - Jewelry Near Me - Boston, Massachusetts

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Lied about there jewelry being 14k when in fact the whole thing isn't just the piece that's platted . Over places like this where it markets itself as being one thing when in fact it's the complete opposite. Feel is cheap and tacky price is luxury. Let me save my buck for a while and get something real and longer last read more

Unless you want to wait 2+ hours and pay hundreds of dollars more than anticipated for a piercing and get no response from the store team... do not come here. read more

I dropped off a bracelet at Mejuri's Newbury Street store on September 2 to replace one with a defective clasp. I was told it would ship in 3-4 days, but it's now October 14 and I still don't have it. The lack of communication and delay from a brand that calls itself premium is really disappointing. read more

My sister and I were on Newbury Street yesterday and she noticed this store. She yelled "Mejuri," went over to the store and pulled me in with her. I'm glad she did! She's shopped online with them but I was unfamiliar with them. Their beautiful jewelry comes in sleek, minimalist modern designs. It wasn't long before we both found rings we liked. The store layout was bright, uncluttered and pleasant. The salespeople greeted us and were attentive yet unobtrusive as we browsed. The salespeople were very nice--friendly and patient as they went to the back a few times to look for our sizes. I didn't catch their names but they were a young woman and a young man. They were awesome! The jewelry comes in a wide price range. There were a lot of pieces under $100 so there's something for everybody. My sister and I both walked out with a new ring. The rings each came in a box tucked inside a small black bag tucked inside a larger white canvas bag--so cute! Thanks for a great experience! FYI: This store does not accept cash for payment. read more

Went in yesterday around 11am - 12pm. one worker was working/at the front at that time. I was the only one in the store and looking for some jewelry. She was following me the whole time like I was trying to steal. I was looking at the rings on the counter first and she came right in front of me on the other side of the counter and was watching/staring at me like a hawk. Was silent the whole time and I tried to make convo to make it less awkward/uncomfortable for me. Then I moved to the middle display where all the earrings are and she followed me too. Still felt really uncomfortable. Based off her body language I knew she was judging me and thinking I was going to steal. Then I moved to the displays near the wall. She followed me again. Then I moved back to the ring counter and she came back to stand in front of me. Silent the whole time. A girl then came in asking if she can return or exchange an item. (Thank god someone came in so I can be left alone) She told the girl that she would have to go to the register or something to check if the exchange/return is still within policy dates to be able to do it. The worker was hesitant to leave me at the counter alone. she left the counter real quick to grab something and the whole time she was watching me. She came back to the counter right away and chose to stand right in front of me again. She was trying to help the new customer out but was going back and forth and still putting her full focus on me. This point I was getting frustrated and more uncomfortable that I didn't want to be there anymore so I left. I have Never felt so disappointed, disrespected, and uncomfortable during a shopping experience. She was most definitely stereotyping, thinking I would steal cause I'm a person of color and look young for my age. Extremely extremely disappointed! read more

Why are all of these in person stores so pretentious and ridiculous? This store has an occupancy limit apparently and only five people are allowed in at a time so you're left to wait on the sidewalk forever...I used to really like their jewelry but their lack of customer service really just makes me want to put my money somewhere else. read more

I love Mejuri jewelry. I mostly shop online but occasionally I go into Boston to shop in the store. It's my happy place. It's sleek, bright, and aesthetically pleasing. The store layout makes it easy to browse with no sales pressure. Jewelry is organized by rings, earrings, etc. and the associates are always nice, and very helpful. It's a wonderful experience to go to the store, see the pieces in person, and try things on. My only complaint is that the store is always sold out of the pieces I want to buy (hence four stars rather than five). Earrings on display are not in stock, and rings that I've tried on in my size using the display rings are out of stock in the back room. The Mejuri website is frequently sold out of the pieces I want so I go to the store thinking I can pick them up in person. It's mildly frustrating, but I do always find something else so I never leave empty-handed. Maybe the lack of stock is a company-wide problem, but it doesn't deter me from shopping with Mejuri. read more

Please be careful when purchasing from this store. My daughters and I went to this store and with hardly any customer help, picked out four items to purchase. They ran my credit card and we waited thirty minutes, then they said my card didn't go through and asked to run my credit card again. So they charged my credit card two times. We waited again thirty minutes and then were told NONE of the four items were purchased were available in store. Then they said they were having computer issues and would have to refund my credit card later when their system was restored. I did receive one refund but my credit card was charged twice and now they won't refund the second charge. So much time wasted in the store and more time wasted trying to get the credit card refund and can't get any support from Mejuri. Don't shop here! They have no customer service and won't fix mistakes from their computer system. read more