Maddie is outstanding at her job. She helped me find my dream ring, was patient and answered all of…read moremy questions! Thanks Maddie and BE for your welcoming energy and care.

If you go to Brilliant Earth on Newbury St. you have GOT to book an appointment with Yasmeen. My…read moreengagement ring is from this store and I was shopping for my wedding band. I came into the appointment with zero knowledge or idea of what I wanted and Yasmeen was kind, excited, welcoming, and most importantly an absolute joy to work with. She took me back to feeling like I was a kid again and the fun of trying on jewelry/putting on a fashion show with your best friend. I walked out trying to decide between two rings and promptly booked a final appointment with her to retry those two rings. She was so excited to see me again and didn't push me one way or the other but rather encouraged me that I literally couldn't make a wrong decision, which elevated all my stress. Ladies and gentleman, thanks to the amazing help from Yasmeen, I got my perfect wedding ring!! The price was not too expensive as well and their one time plan purchase to cover any diamonds lost in your lifetime, was a nice perk.

Timeless is this opulent grand jeweler on Newbury Street. Impeccabile is their service through and…read morethrough. Three glorious floors of preciousness. I was holding my daddy's hand when I first walked in many moons ago. Coming back ever since to find fabulous gifts and pieces of jewelry for my wish list. CHEERS!

This jewelry store was near my home in Newton ma . However the location was turned into a pot shop…read more. So I happened to have bought a few pieces of jewelry here through the years . I now must go to the location on Newbury street Boston Ma . To get my jewelry serviced or cleaned . It's not as convince as being near home . Parking is difficult but we manage . The value is exceptional.

They are quite negotiable so that helps. Honesty is out the window because of all the markups. I…read morethink you need to sell used cars somewhere in the past before you can work there though.

Me and my girl walking in the Downtown area window shopping and we stumbled into the Jewelry store…read more I was looking at some jewelry I can add to the engagement rings lol. But, they had a bunch of nice items of all jewelry here. First timers at Joseph Gann, and I was impressed with everything here. WOnt say what I purchased, but its all in good hands. Nice people here, and the service was good too.

We purchased a pair of custom wedding rings here, at the strong recommendation of some of our…read morefriends who had gotten theirs done with Bostonian. We were not disappointed! On our first visit, we shared a unique idea that would require custom modeling and design work. Ali and Hagop were able to help us refine the idea into something we loved, and were able to provide an accurate and reasonable quote that same day. They did a fantastic job on the custom design work, and were very responsive to our requests for changes and tweaks. The final rings are absolutely gorgeous and we'll treasure them forever.

I want prospective customers to have information I wish I had before spending thousands of dollars…read morewith Bostonian Jewelers. Bostonian sells its custom work on collaboration, direct designer involvement, and customer happiness: "We don't sell things--we collaborate with you to create them," "We keep you involved throughout the whole process," and "We want you to be completely comfortable and happy with all aspects of the final design created." What happened when we were unhappy with the finished ring was the opposite. The defining element of our custom platinum ring was an infinity symbol. It did not visually translate in the finished piece. When we raised that problem and tried to find a solution that recognized both Bostonian's work and our loss, Bostonian's position became: you approved the CAD and wax, the job is complete, there is no credit, and you can "walk away." And the advertised collaboration itself was taken away. We had worked directly with designer Allie throughout the project. After Allie said she had to determine whether she could continue working with us, and owner Hagop said our emails made him feel like "a student in the classroom being reprimanded," Hagop told my husband: "It'll be me you'll be dealing with moving forward." From that point forward, he would control whether and how Allie--or any designer--participated behind the scenes. So when the customer relationship became difficult, the direct designer collaboration Bostonian had initially provided became conditional. We found no disclosed policy saying designer access could be withdrawn, no written process governing that decision, and no agreement telling us that management could unilaterally replace the collaborative structure we thought we were purchasing. The return issue was disturbing. Bostonian's policy stated that special orders may be returned for store credit. After the dispute arose, Bostonian relied instead on a "no returns" sign in the store. We had been in that store repeatedly, for hours. Neither of us ever saw that sign. No one pointed it out. No one told us our custom purchase was nonreturnable. We signed no contract, no agreement, and no acknowledgment of any no-return policy. We were told that any credit was at Bostonian's discretion--and they chose to offer none. The financial "solution" was one-sided. If we left, Bostonian kept the full payment and we kept a ring that did not carry the defining symbol we commissioned. If we continued with Bostonian, we would pay for another redesign and essentially receive only the scrap/smelter value of the platinum from the ring we had already paid thousands to design and fabricate. There was no shared-cost remake, partial credit, reduced redesign cost, or other proposal that distributed the loss between Bostonian and its customer. Meanwhile, we repeatedly had to audit our jeweler: reconciling diamond counts that did not add up, questioning changing prices and measurements, reconstructing chronology, comparing handwritten tickets and invoices, and asking Bostonian to explain its own platinum calculations. Instead of being able to rely on the professionals to maintain the integrity of the project, we became the accounting, documentation, inventory and quality-control system ourselves. Custom work can go wrong. What tells you who a business is comes after something goes wrong. For us, that was when Bostonian's promises of collaboration, transparency and customer happiness disappeared. Direct access to the designer was removed. The published return language provided no meaningful protection. Bostonian retained complete discretion over the process and the remedy. And every path offered protected Bostonian's financial position while leaving us with the ring, the loss, the cost of fixing it elsewhere, and the burden of untangling what had happened. That is what I would want to know before trusting Bostonian Jewelers with thousands of dollars and something irreplaceably meaningful.

I feel like I not only walked out of here with my errand done, but with three new friends. The…read morestaff is SO nice and funny and tenured in their jewelry expertise. They took my longer necklace and broke it up into a necklace and bracelet, as well as fixing a broken chain I had, and I'm so happy with the results!! There was a bit extra length left over from the original piece, and they offered to weigh it & have me trade it in as credit towards the final service price. I want to break all of my belongings to have a reason to come back. RECOMMEND SO HARD

They are genuinely the best! The team at Small Pleasures is kind, knowledgeable, helpful, and…read morebeautifully creative. I highly recommend them! Small Pleasures is my go-to jeweler in Boston!

Cute place where you can buy Harry Potter merchandise. The selection isn't huge but tons of posters…read moreand things on the walls to view.

What a special store! When I found mention of The Fairy Store on Yelp, I knew I needed to venture a…read morebit farther down Newbury Street to check it out. I mean a store dedicated to Harry Potter -- come on?!? And what I found wasn't some corporate, merch-filled spot but something that seemed to have grown out of the love the owner has for all things HP. This small shop includes photos and facts about the cast, mixed in with a fun assortment of items. In particular, I liked the Letter from Hogwarts wallet and items related to each of the Hogwarts houses. (This girl is a proud Ravenclaw, in case you were wondering). I ended up buying my kids plastic pens that look like quills. The owner was talking enthusiastically to all who entered, and when I told him that it was my birthday, he said he had something extra special for me and gave me my own, gold laminated train ticket from London to Hogwarts. I was thoroughly charmed by The Fairy Shop, even without the use of spells. ;-) A must-visit for any Harry Potter fans.

They were really excellent about repairing my antique wedding ring and did a fantastic job. Thank…read moreyou!

Had a great experience at Homsy Jewelers! The staff is super friendly and helpful. They fixed my…read morebracelet perfectly, and they have such beautiful jewelry. Definitely recommend!

We used BRAG to create a custom engagement ring and it all went so well! Ani is extremely…read moreresponsive with communication and was patient and helpful to help us pick out a ring that made sense for our price range and style. The ring came out perfect and we were very happy with the experience. Would recommend to anyone considering!

I had visited a couple of more mainstream places before going to BRAG and meeting with Ani, the…read moreexperience itself was worth going. They truly care about the personalization of the ring, aren't afraid to let you know what makes sense and what might not, not to mention the ring itself coming out gorgeous! Thank you again, Ani and BRAG.

Walked in to get my watch resized and they were extremely friendly and efficient! Would highly…read morerecommend to anyone in the area, looks like they have a lovely jewelry selection as well. Wonderful family-owned business.

I walked in, and they replaced 2 leather watch bands for me, at a very reasonable price. So…read morepleasant and helpful -- thank you!

I am very excited Cynthia Britt has opened an office in NY. My fiancé and I visited her Boston…read moreoffice and could not be happier with the ring customization experience and the product we received from Cynthia. We were looking for someone we felt comfortable with to guide us through the process without overselling us on anything. From the moment we started working with her, Cynthia was nothing but helpful, thoughtful, and innovative. Her process involves examining the client's hand and then developing ideas and sketches to arrive at a concept for the ring. We then went in for multiple selections, during which she brought us stones to choose from. Every stone she brought was exactly what we were envisioning, which made choosing hard in the best way possible. After we discussed what we wanted, she brought our vision to life and exceeded our expectations. I highly recommend Cynthia Britt if you are looking for a flexible custom experience to get a high-quality product from someone who really understands the industry and her craft.

Cynthia is a miracle worker. I gave her an essentially impossible deadline when it came to getting…read morethe type of engagement ring I wanted. But she sourced a brilliant diamond and made a custom ring for it faster than I thought would be possible. Plus she communicated the progress she was making every step of the way. Cynthia is easy and fun to work with when designing the perfect ring for your significant other. I would trust her again 10 times out of 10.