Walked in to get my watch resized and they were extremely friendly and efficient! Would highly…read morerecommend to anyone in the area, looks like they have a lovely jewelry selection as well. Wonderful family-owned business.

I walked in, and they replaced 2 leather watch bands for me, at a very reasonable price. So…read morepleasant and helpful -- thank you!

I can't recommend Emily enough. My partner (now fiancé!) and I worked with Emily for our custom…read moreengagements rings and had the most wonderful experience. We came in with a diamond and very little idea of what we wanted. Emily was incredibly patient and helpful when designing our rings. She had us try on several different rings in the shop to get an idea of what we liked and didn't like, then sent sketches to my fiancé of potential ring designs. The final pieces are so beautiful we both can't stop looking at them. She incorporated the diamond perfectly, and the handcarved flowers and plants on my ring are remarkably crafted & incredibly detailed. We felt the rings were very well priced & absolutely worth it. She was also very transparent about cost, which was super helpful for budgeting. They're truly the perfect rings to wear every day forever.

I was proposed with a custom designed engagement ring from E Scott Originals, I was 100% involved…read morein the process and I was still absolutely amazed when I saw the final product. Emily is great to work with, she's honest about pricing and how to pick out a diamond. She was able to provide multiple diamonds in all the C's to show me and different sizes in our price range. My ring is amazing and I love it!! This is a late review given I was proposed to over a year ago. Since then, I had my ring cleaned and adjusted and Emily still showed her great professionalism. She's very helpful and artistic. I plan to go back for a custom wedding band when I get married

Daniel is a talented, knowledgeable and transparent jeweler. My fiance and I visited him together…read moreto get a sense of ring vision. We immediately fell in love with his style and attention to detail with his jewelry (and his sweet dog, Ziggy). I initially wanted an emerald but thanks to Daniel's informational post about emerald's softness, we pivoted to a diamond and incorporated side emeralds. From my fiance's experience, Daniel was a sincere mentor who guided Evan throughout the process (design, diamond selection, insurance), without being a salesman. Daniel remembered our first visit and was able to create a unique and beautiful ring that I'm madly in love with! We are so grateful for finding Daniel and for the stunning ring he created for us! Daniel is now our jeweler and we can't wait to work with him in the future. Thanks for everything Daniel, see you soon!

We bought our wedding rings 26 years ago from Dan, and he has stood by his jewelry ever since. We…read morewent back on our tenth anniversary to ask for him to make us custom rings cut from the same band of gold. People in all sorts of places have recognized his work! He is a gifted artist, and always fusses over his rings when we come to have them cleaned (now from out of state), but I know that's because he cares passionately about his work. If your focus is customer service go to a chain. If you want beautiful jewelry that will last, go see Dan.

Popped into this store while exploring Harvard Square, and honestly fully expected everything to be…read moreout of our price range. No. Such a variety of beautiful jewelry, and very reasonable pricing and friendly staff!

If you love jewelry it is a great shop to visit while in Harvard sq. They have a lil bit for…read moreeveryone's taste. Always great staff.

I have only good things to say about Rebekah Brooks. We went on a whim, but from the minute we…read morewalked into the store both my fiancé and I knew this was our place. It has none of the pretentiousness of the Newbury spots we visited, and the Harvard Square store is cozy and intimate. But the best part is the superb staff--in particular Emily, who helped us design a custom engagement ring that exceeded my expectations. Emily was able to translate my rambling vision into something tangible. She is truly adept at balancing when to offer helpful context and guidance, when to share her opinion, and when to let you come to your own decision. All this allowed me to sort through my thoughts and wants, while ensuring my decisions were well vetted! She is endlessly patient (we went multiple times and asked a LOT of questions), and best of all, she listens to what you say and helps you understand what it really is you're looking for. She was also honest about what tradeoffs matter and when you can cut corners. The other notable thing about Rebekah Brooks--besides being a female-owned local business--is the aesthetic and style of the jewelry itself. If you are looking for something dainty and delicate with hints of vintage quality in a modern application, this is your place. (They can do less dainty too, but I found it hard to find other jewelers who achieved this quality.) And if you're on the fence, go in to look firsthand at the jewelry; it was a much different experience seeing it in person versus online, especially as their metals have a really beautiful and unique tone. It's no surprise that we also got our wedding bands from Rebekah Brooks, and we received the same great customer service. It was so special to have the Rebekah Brooks team on our side throughout this whole journey, and we feel so fortunate to have a place we were able to form a relationship with. If it's not obvious from this glowing review, I highly recommend Rebekah Brooks.

I usually don't leave reviews, but I felt this was worth sharing. While I take some responsibility…read morefor not getting additional quotes, I trusted this local shop to be reasonably priced -- and later learned I was drastically overcharged. The soldering repair for my necklace cost $250, which I've since discovered was far above market rate. When the same issue happened again (in a new area of the chain), I had it fixed in Boston for $20, including polishing -- all done in about 30 minutes. I'd strongly recommend getting multiple quotes before agreeing to any repair here. I was really disappointed by the pricing and wouldn't recommend this shop based on my experience.

We returned to Joseph Gann when we decided to upgrade my ring as an anniversary present (that you…read moreDH). We worked with Matt again and continue to be absolutely thrilled with his service and our purchase. We purchased an in-stock setting designed and handmade by the team at Joseph Gann and Matt helped us find a diamond that was perfect for the setting. Matt taught us that balance of the 4Cs can be adjusted depending on your selected setting. Based on Matt's thoughtful guidance we purchased a diamond and a setting in our budget that I love every day. Amazingly enough, the in-stock setting looks like a custom setting and is exactly the custom setting I would have designed myself -- we were beyond fortunate that the team at Joseph Gann has such skill to create our dream ring before we dreamed it up! We are so grateful to have found Joseph Gann and highly highly recommend them.

They are quite negotiable so that helps. Honesty is out the window because of all the markups. I…read morethink you need to sell used cars somewhere in the past before you can work there though.

My husband needed a new battery for his watch. It was quick and just $20. Nice store. Will go…read moreback to browse.

I stopped at Pacheco's Jewelry's Selections were…read moreoverwhelming, Great customer Service. Friendly atmosphere, plan to stop in again soon. Found the perfect earrings for my Granddaughter. Albert the owner, assisted me in my selection. He also has a granddaughter around the same age as mine. Thank you.

This is a great use of a Nift, because now that I've been here, I'll definitely come back. They…read morehave a range of beautiful pieces from across the world, and I was surprised to learn they are so reasonably priced. As a grad student, that's important to me, and my style leans towards elegant/curvilinear/modern, so I was very happy here. I actually between a number of pieces The staff was delightful. Not overly watch-y, not judge-y. She had a positive attitude and gave a nice overview of the pieces when we entered. Will be back!

A beautiful new jewelry store in Harvard Square. Stopped by and was mesmerized with Esmeralda's…read morebeautiful selection, as well as her sweet personality. She is clearly passionate about jewelry, and never pushy - she wants to share her, and others' art with the world! Her jewelry is made ethically, creating jobs for women in the Dominican Republic. She also supports other ethical organizations and artists, displayed in her store. Got some bracelets for gifts, will certainly be back for something beautiful and unique!

This is a pretty store in the heart of Harvard Square with a lovely collection of mostly…read morecontemporary one-of-a-kind pieces of jewelry. I spied some really eye-catching pieces that would add immeasurably to the knock-out factor when dressing up. These are quality pieces with price tags to match. The day we visited was a busy one but the staff was extremely helpful and accommodating giving us plenty of time to try on a variety of jewelry items from the display cases. No hard sell, no impatience, just good, attentive service. My cousin ended up with a beautiful long silver necklace interspersed with slices of quartz throughout. I fell in love with some dramatic earrings (shown in one of the photos) but when I tried them on they felt too heavy for my ear lobes (one lobe ripped once from years of heavy earrings and had to be repaired by a plastic surgeon so I'm not going down that road again) so with a heavy heart I put those beauties back on the shelf. There is plenty to look at on two floors of space here. There are lots of things to examine and explore on shelves, counters, and behind glass cases all beautifully presented. You can also find a few other things besides jewelry like hand-made silk scarves and metal serving pieces. I thought some of the serving pieces would make an excellent hostess gift when traveling to stay with friends for example. Great place to browse and to find something for yourself or a very special someone else in your life.

I agree with person who says if you want to be treated poorly, patronize this place. I was looking…read moreat their wares, I was approached by a man who works there and was asked if I had any questions. And I said "how much is a scarf, I looked at the ones on the other side of the floor and didn't see a tag." TBH, there was a tag, but no price on that tag. He reported with "there's a tag on every scarf." This is not a way to talk to a potential customer. I usually say "never say 'never'", but I will NEVER shop here. And also, if somebody's has less than five stars, the score is actually lower than shown because people give one star actually want to give new stars. I'm one of them.

We used BRAG to create a custom engagement ring and it all went so well! Ani is extremely…read moreresponsive with communication and was patient and helpful to help us pick out a ring that made sense for our price range and style. The ring came out perfect and we were very happy with the experience. Would recommend to anyone considering!

I had visited a couple of more mainstream places before going to BRAG and meeting with Ani, the…read moreexperience itself was worth going. They truly care about the personalization of the ring, aren't afraid to let you know what makes sense and what might not, not to mention the ring itself coming out gorgeous! Thank you again, Ani and BRAG.