Doug recently assisted me in buying my first really expensive watch. The whole experience was fantastic! Exceptional expertise, remarkable customer service, and an extraordinary collection of watches make this store a true hidden gem. Whether you're a seasoned collector or purchasing your very first fine timepiece, this is the place to visit. I cannot recommend them highly enough and will happily return for my next watch. read more

My husband purchased my engagement ring from this jeweler about 10 years ago. Unfortunately, I have repeatedly lost small diamonds from the setting over the years. After the first repair, we were advised to remove some of the small diamonds and replace them with gold, which changed the look of the ring. Despite that, I continue to have issues with stones falling out. I reached out to the store recently to share my concerns and received no response. An engagement ring should be built to last, and this experience has been very disappointing. read more

This place is amazing!! Very honest and reputable! They treat you and each other like family, very comforting to go into. First off, they took my appointment over the phone same day and even stayed open a bit late to help myself and any remaining customers in the store. I was helped by Michael who really took the time to answer my many questions regarding the ring I was bringing in! He was kind and did not rush or dismiss me. They also did an accurate appraisal, helped get the diamond GIA certified, and quoted repairs that ended up being cheaper than originally estimated! I had a ring guard that was not given back when I received the ring post repairs, however they immediately provided a brand new one and helped install it free of charge and without an appointment. The ring came out great and I was nervous to drop it off, but they reassured me and everything ended up being perfect! I have since gone to drop off a watch for battery replacement and browsed their selection of jewelry as they have my trust and business going forward! Thank you!! read more

EB Horn is a family run business in a sector that requires the highest integrity. They have a wonderful selection especially of estate jewelry and offer wonderful value to quality. They can make and source whatever a customer might want. They also have the ability to repair and service jewelry. This is level of service, integrity, customer focus, and expert craftsmanship is becoming quite rare. It is a tribute to a well run operation. read more

One of the best jewelers in Boston. Great selection and the service and people are great! Been with them for years....wouldn't go anywhere else, no need to! read more

Wonderful service and fair prices; great location in Boston. Really beautiful jewelry including vintage pieces.

Heard go things about this place, stopped by to get some help and they were dismissive and rude - what a shame.

Such beautiful selections offered by a caring staff...a Boston institution. It s indeed our Boston jewlerer and would not consider going anywhere else for purchases and repairs. read more

I was so disappointed. I went to have my Gold Watch appraised. The fee was $140 which wasn't a problem. However, I specifically said I wanted to see the model # etc from inside the Watch. I was told that it wasn't necessary to open the Watch to appraise it. Foolishly I didn't object and i paid for an Appraisal that was not what I asked for and is unreliable. Now I have to take it to another Jewelers recommended by Omega to have it properly appraised. Beware of E. B. Horn. read more

I can't say enough about E.B. Horn. Since the late 70's this is my go to jewelry store. My most recent purchase was wedding bands for our June 30th ceremony. We of course choose rose gold bands seeing my engagement ring is rose gold. I choose a simple band as not to take away from the beautiful detailing of the diamond. I must thank Richard for his assistant with the engagement ring. All of the staff are exceptionally experienced, pleasant and professional. Trisha and James Harrington read more

E B Horn - Wedding rings and engagement ring from E.B. Horn - Jewelry Near Me - Boston, Massachusetts

I have had several high end pieces of jewelry serviced at EB Horn. Each time, the repair was done with the highest levels of craftsmanship. Bracelets, watches, earrings, necklaces -- all returned in better than new condition. Doug Finn is conscientious and professional. I highly recommend them and without reservation. read more

I had been very skeptical of getting my ring fixed, because it's vintage and such a delicate stone. So happy I came here it turned out beautifully read more

E B Horn - Went in to get my vintage emerald ring, the diamond had fallen out( I had the diamond) but they fixed and it turned out beautiful!!! - Jewelry Near Me - Boston, Massachusetts

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E B Horn is the ultimate place to get quality diamonds and jewelry. I purchased a tennis bracelet and earrings for my wife and she absolutely loved it. The selection there is amazing. read more

E B Horn - Amazing diamond studs! - Jewelry Near Me - Boston, Massachusetts

Wedding ring made of thick solid gold in 1973 & just as beautiful today ! Real quality & craftsmanship unequaled.

Worked with Christine for son's engagement ring. She listens well, and considerate in all her advice. Worked on appraisal and son will also buy his wedding band from her. read more

E.B. Horn Is my favorite jewelry store. The staff is very friendly and helpful. The selection of jewels is vast from affordable to stratospheric. When I go to Boston I love to go there and look at the estate pieces where there are so many beautiful jewels to die for that I am beside myself. And if getting something repaired or altered is what you need E.B. Horn will do it remarkably quickly and well without charging an arm and a leg. read more

I have been going to EB Horn for 25 years. Their selection is very good - but not infinite - which is better. Excellent service, and a willingness to work with you on price points: both on finding less expensive options or trying to find the "right" price for a piece. Great experience !! read more

I've been shopping at EB horn since 1978. Before my husband and I were married and from the time we got engaged through our second ring or third ring every other piece of jewelry. My daughters got their engagement rings there. Sales staff is fabulous and like to give a big shout out to michaelFinn. He's been with us since 1977. read more

They were recommended to me by a friend, and I am really glad I went there. They helped me pick a new setting for my engagement ring, and helped me find the perfect one! Great customer service, Christine was really helpful and knowledgeable. I never felt pressured, and she was very patient as I debated. I did also go to other jewelry stores to see what other settings were available, but ultimately found the one at E.B. horn to be be prettiest, and best quality. They did a wonderful job! I will definitely go back to them in the future! read more

Doug Finn found the most beautiful diamond tennisn necklace for me! I LOVE it and haven't taken it off since I received iit.The top quality diamonds. Sparkle so beautifully read more

The staff is very helpful. The selection is excellent. Prices are very fair, and the shopping experience especially around the holidays is special downtown. read more

TL/DR - I found E.B. Horn's practices dishonest and unpleasant. I would not recommend doing business here if you are a woman. I visited in October 2023. I followed the instructions for booking an appointment at E.B Horn from their website, and emailed the address displayed. When I arrived, no one was aware I had an appointment and the people I booked with were not available. A salesman (alias) 'John' eventually came over. John was not sure why I was there, so I had to discuss once more what I was coming in for. I gave the rings to John who began to inspect them and write down the information on them. After inspecting them John asked how much I was looking to receive for them, and I told him my number. He wrote down a number that was a little less than half and pushed the paper towards me saying, 'This would be the number we're looking at today'. John then said if I was looking to make a purchase from the shop that 'I could give you more'. John began to show me some wedding bands. I shared with him the style I was interested in - no stones, silver with perhaps some light embellishment (like filigree, twists, etc.). John then felt it best to question my choices asking 'what, no diamonds?'. My engagement ring has a plain sapphire in it, and I wear other simple, silver rings on other fingers. I'm not sure if John was not paying attention or personally finds bands without stones displeasing - but I was admittedly surprised that a salesman would fail a temperature check so poorly. John pulled out a tray and placed it in front of me, not making much effort to help me look (which is fine, especially after knowing his thoughts about my preferences haha). I tried a few on. A simple silver band was about $400-$500, and I wasn't too jazzed with the selection. Without much help looking, I told John I was all set and was just interested in selling. Once more I asked John if I could get $100 more than he originally indicated, making a last-ditch effort at haggling. John thought about it and said hold on, walking away. I waited about five minutes before he returned and said 'I'm gonna be a bad guy and tell you that I'm only going to give you __ for them'. The number he said was more than half of the number he had written down for me before. I asked, 'what about the number we talked about just a short while ago?' to which he denied. I held up the piece of paper he had written the number on before, to which he shrugged and said, 'I never said that'. He then stated that I was unreasonable, that the rings were worthless, that I would never get anything more etc. At this point I was uncomfortable and indicated such; that he had told me one thing and kept me there for another half an hour before telling me something completely different. I said goodbye and departed. I took the ring to a jeweler in the Springfield area and received the price John had originally said. It all worked out perfectly and I was very happy to have not done business in a place I felt disrespected, talked down to, and cheated. What has stuck with me most about my time at E.B. Horn is not in fact the poor sales consultation. While I was standing and waiting for John, I could hear another salesman on the phone say to their caller 'well just buy her a bracelet, every woman loves bracelets'. I thought perhaps I had been propelled back to the 19th century. In a day and age when more women are working than ever, and when women are three times more likely than men to develop carpal tunnel, I am surprised to hear such a misrepresentative statement. While I am sure he was marketing well to his customer, it certainly made the store an uncomfortable and judgmental place. This, paired with the way John treated me, made me wonder how this would have gone if I presented as a man. Noticing that there were about 6 employees present, only 1 woman, I feel confident it would have been improved. I have no interest in returning to a place that treats its customers so differently based on their gender identity, and I plan to encourage my friends/family to look elsewhere. Try online. read more

Excellent service and care. Beautiful selections.....and if they do not have exactly what you are looking for, don't worry, they will find it and bring it in for you ;) read more

We do all of our jewelry purchases here, as well as jewelry repairs. It is a stand alone shop -- not part of a chain -- so it's all personalized service by people who know their stuff. At this point, I'd rather work with them and get what my wife wants rather than try to find a pre-made piece. Prices are reasonable - you do not pay the premium you would at, say, Tiffany's. read more

I have been a customer for over 25 yrs! Excellent customer service and they make me feel like family when I visit. Beautiful jewel and watch collection, estate pieces. It's like a museum in here! All my repairs and battery change at EB Horn only. I only trust them.. The staff is never pushy, patient and kind. Since I live in LA now EB Horn is still my jeweler. Thank you Susie and Norman. read more

My husband purchased a few very beautiful pieces of jewelry. A couple of these are estate pieces, which received many compliments.

Excellent service. They were able to identify a 50 year old wedding band that had been worn smooth over the years., And replace it with a new band. Thank you. read more

E. B. Horn is the best jeweler in Boston. The staff is very professional, knowledgeable and work with each customer with total understanding of what they are looking for. It's the oldest family business and that is due to the reasons I stated above. It has been around for over a hundred years, I don't need to say anything more than that, it speaks for itself. read more

Beautiful jewelry and very friendly staff. Been coming to EB Horn for over 21 years.

This is my latest purchase from E.B. Horn. The are simply the best and I consider them friends. They have the best jewelry value bar none. They have been through every stage of my jeweler journey and will always be my go to. I purchased very small items from them when I was single and had little money, bigger items when I was single and successful and then bought lots back when I needed money after a divorce. They are gracious and kind. It is the last standing old school jewelry store and I stand behind them. I hope to buy another diamond there aoon read more

E B Horn - Jewelry Near Me - Boston, Massachusetts

I have been a long time customer of EB Horn and have found this jeweler to be of high integrity and committed to customer service and attention to detail. EB Horn keeps meticulous records if you get your jewelry appraised or simply need records as owner for any purpose. I am a loyal customer because EB Horn has been loyal to me. If you work for State Farm or are related to employees of State Farm or other companies who do business with EB Hirn check on potential discounts. Best jeweler in Boston and has been for decades! read more

E.B. Horn Jewelers has been around for along time. I remember when I was a-little girl my MOM Peggy Pearson would buy all her Jewelry there. We each got Clatter- Rings for graduating 8th grade they were beautiful I still have mine their were 4 of us, she spent a lot of time in Boston and always stopped in E.B. Horn to grab a gift for her or a relative. I shop there now the employees are so nice and it so family friendly read more

I have purchased several pieces of jewelry from EB Horn over the years including a replacement wedding band and have been consistently impressed by their efficient and helpful customer service. They have a great selection of quality well-made jewelry at fair prices. It is a great store and an important asset for the downtown business community!! read more

E.B. Horn is truly hands down the best place on earth to purchase diamonds and jewelry. I surprised my wife for her birthday with a Boston trip and a stop at this jeweler based on the great reviews I read online. The customer service is bar none the best I've have experienced in years and they have an amazing selection. Please ask for Doug and you won't be disappointed. This young man is the most gracious, knowledgeable, friendly and kind person to deal with. The next time we need jewelry we will fly from Florida to E.B. Horn!!! read more

I've been so happy with the Team at EB Horn Over the years. From the time you step in the door everyone is so nice, helpful and they take the time to answer any questions you might have. EB Horn is the only place I will go for Jewelry. Thank you! read more

I took out an ugly, old necklace of my mother's, and the EB Horn men looked at the piece. The disgust and contempt that they communicated, both verbally and non-verbally, were so intense (and so irrational) that I almost laughed. This is my selling a $375 necklace, boys, not a bone marrow transplant. Not a crisis intervention. Turn down the hate. But EB Horn must take its business seriously, because the message for me was: "How dare you waste our valuable time, and distract us from our truly significant projects, with your piddling $375 necklace?" There was a much fancier jeweler, Small Pleasures, on Newbury Street whose proprietors could have been even more contemptuous--but instead they were gracious. They willingly gave me information and even laughed at my jokes! The men at EB Horn must be burnt out: They didn't, or couldn't, even *pretend* to be pleasant. [Postscript: I sold the piece for what I thought it was worth to a jeweler who seemed quite happy with the transaction. Ya can't win 'em all, but stay away from these people unless you enjoy emotional abuse.] read more

Excellent value service and attention to details and my needs. Highly recommend as a trustworthy jeweler that has a long and stellsr reputation! read more

I should have posted this long ago! John helped me with this engagement ring and facilitated me driving in from western Massachusetts to pick it up! Second to none!! Thanks again! read more

E B Horn - Engagement Ring - Jewelry Near Me - Boston, Massachusetts

I've been going into EB Horn for jewelry for over 20 years - wedding bands, gifts, etc. I was in last month to sell an antique, but unwanted, ring. Turned out more valuable than I anticipated and they bought it. The staff has always been fair and extremely knowledgeable - it's worth anybody's time to avoid chain jewelry stores and make their way to EB Horn. read more

My husband and I upgraded my wedding ring. Dermot McNelis was the salesperson who took the time to show us several options for replacing the center diamond. We were and continue to be very pleased with the quality of the diamond. E.B. Horn is a wonderful jewelry store. It is on of Boston's "jewels". read more