1. EMME Lash & Brow

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    Boston, MA

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    EMME Lash & Brow

    4.5 (24 reviews)
    Closed • 9:00 am - 5:00 pm

    EMME Lash & Brow Photos

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    Michelle R.

    Casey did a great job on my lashes! Thank you! Emme is a clean environment and relaxing. They also have appts later in the evening for us that work late.

    Volume set
    Jennifer L.

    I'm so happy EMME lash & brow opened up in Southie! They are my go to for lash extensions. Whether it is a classic set for every day or a volume set for my wedding day, I trust EMME Lash to do my lashes. I never had an issue and the staff is friendly and efficient. My lashes last for weeks before getting a refill. Couldn't recommend them enough. Will be back to try their brow services!

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    5 months ago

    Second time here. Asked for a little more volume and they gave me what I asked for. The vibe is super calm and relaxing.

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    4 months ago

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    7 months ago

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    2 years ago

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    1 year ago

    The whole experience was amazing and relaxing ! Rose did a fantastic job on my lashes and she was very professional!

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    4 years ago

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    3 years ago

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    4 years ago

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    2 years ago

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    4 years ago

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    4 years ago

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    4 years ago

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    Sara L.

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    3 years ago

    Gustavo is fantastic. Had a hard time finding a good lash extension place in southie but I'm so glad I found EMME!

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    5 years ago

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    3 years ago

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    4 years ago

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    4 years ago

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    3 years ago

    I usually see Nhi in Brookline but I will follow her to Southie if our schedules so require! She's that good !

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    4 years ago

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    4 years ago

    Carolina was fantastic! She was so kind and really helpful on which lashes would best suite my needs. Would definitely recommend!

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    3 years ago

    First visit for a waxing appointment. Haley did a wonderful job. Outstanding customer service, very clean and pleasant environment.

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    4 years ago

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    4 years ago

    Saw Jane today for a natural volume fill and she did amazing!!i will definitely go back to her!!

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    4 years ago

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    Ask the Community - EMME Lash & Brow

    Review Highlights - EMME Lash & Brow

    “Shayla did amazing eyelash extensions to me and I totally love the atmosphere it was beautiful and definitely felt welcomed.”

    Mentioned in 2 reviews

    Read more highlights

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    I have been a customer of this salon for over six years, and I am honestly shocked by how little…read morethat loyalty meant when I made a scheduling mistake. I accidentally booked an appointment for the same day, just 10 minutes before the appointment time, when I had intended to schedule it for another day. About an hour later, I received an email informing me that I had been charged a $57 no-show fee. The most frustrating part is that it was clearly an honest mistake. Who intentionally books an appointment 10 minutes before it starts and then doesn't show up? The timing alone should have made it obvious that this was an accidental booking error. As soon as I realized what happened, I called and explained the situation. I wasn't demanding a refund. I simply asked if the $57 could be applied toward another appointment that I was willing to book immediately. Considering I had been a loyal customer for more than six years and spent hundreds, if not thousands, of dollars there over that time, I thought this was a reasonable request. Instead, the answer was no. I was told they had called and texted me, at the start of the appointment, but I never received any calls or text messages. I followed up by emailing both the salon manager and corporate office, hoping someone would take a second look at the situation and use a little common sense. I have not heard back and at this point decided to just put this behind me. What disappointed me most wasn't the $57 itself. It was the complete lack of understanding, flexibility, and appreciation for a long-time customer. Businesses make exceptions for loyal customers all the time, especially when a mistake is clearly unintentional. This salon chose not to. To add, I have never not showed for an appointment on all the years I have gone to them. And unfortunately, this isn't an isolated concern. I later learned that the company has also faced public complaints and legal action regarding failure to properly pay employees for sick time and other labor-related issues. That, to me, only reinforces the same pattern: a business that appears to prioritize strict policies and profit over both customers and employees. This experience confirmed what I've felt for a while: customer service is not a priority here. Policies seem to matter more than people, and there is little interest in building long-term relationships or treating either clients or staff with fairness and flexibility. After more than six years, I will be taking my business elsewhere. There are plenty of salons that value their customers enough to show a little grace when an honest mistake happens--and also treat their employees with basic respect. Unfortunately, this is not one of them. I want to emphasize I have never not shown up for an appointment all the years I have been a customer. In my conversations with local friends, I think many seaport residents fall into the same pattern of going back to this location due to proximity and convenience. However, they have all had the same experience of inconsistent quality and customer service.

    Me time is very important. So right after my haircut, I then made an appointment for a manicure &…read morepedicure. Walking up and down Seaport Drive, I would always see this really cute nail salon and always wondered how nice it would be to just try them out one day. A well established business can be reflective on the way their restroom looks and also how clean it is. Winter's in Boston is freezing cold, one of the coldest temperatures I've ever been in, and I really needed to use the restroom before starting my hands and feet. But back to the services, it was excellent! Exceptionally clean facilities, well decorated shop, prices are reasonable too. As usual, the pedicure was done first, followed by the manicure. It seems that there is a nice flow of customers/clients who frequent the shop. There are more services available than nails. They also do brows and lashes. Besides walking out with clean hands and feet, you're always treated with a light hand and foot massage. I'll be sure to come back again in the future!

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    4.0(87 reviews)
    0.8 mi•Waterfront, South Boston
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    I had an unpleasant experience with this business. They attempted to move the appointment to a time…read morethat was more convenient for them and when I was not available. I told them to cancel and I would reschedule based on my availability. I then 24 hours later receive an email with confirmation with the original time, instead of the cancellation. By that time, I had made alternative plans but because this was 24 hours before the actual appointment a $75 charge was required to cancel. When I arrived, the technician was forceful and slimey with her business dealings. When I told her this was maintenance for previous treatment performed prior to moving to Boston, she proceeded to insult an entire city of people as though they were low class. They verbally quoted one price and wrote a different price in contract. When I corrected them, it was given a rebuttal and then ultimately changed again when I declined the service. This lets me know they make up pricing on the fly and based on who is in front of them. One service I wanted to save for another day, but she insisted on performing the day of consultation (to get the money) even though I did not have time. She then made up another day for me to come back and told the scheduler to schedule me at that time, even though I did not request that time. I think they have unethical practices and I will not be returning. I will fly back to my original dermatologist and aesthetician for better service.

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    EMME Lash & Brow - eyelashservice - Updated October 2026

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