First off, shout out to Tammy. She gave me a fantastic belated bday experience. I've had my nails…read moredone at the myriad of different nail salons in Southie and DTX area and wasn't impressed. So I didn't have my hopes set too high with miniluxe. BUT! I was wrong - Tammy made me feel **especially** taken care of. It's one of the few times I genuinely felt like I was getting pampered at a nail salon for a simple mani???? Plus, I loved the ease of booking a next day spot online and also, there were so many times to choose from. I accidentally tipped 50% but it was such a great experience I was like "what the hell, sure". Thanks Tammy!!!

I have been a customer of this salon for over six years, and I am honestly shocked by how little…read morethat loyalty meant when I made a scheduling mistake. I accidentally booked an appointment for the same day, just 10 minutes before the appointment time, when I had intended to schedule it for another day. About an hour later, I received an email informing me that I had been charged a $57 no-show fee. The most frustrating part is that it was clearly an honest mistake. Who intentionally books an appointment 10 minutes before it starts and then doesn't show up? The timing alone should have made it obvious that this was an accidental booking error. As soon as I realized what happened, I called and explained the situation. I wasn't demanding a refund. I simply asked if the $57 could be applied toward another appointment that I was willing to book immediately. Considering I had been a loyal customer for more than six years and spent hundreds, if not thousands, of dollars there over that time, I thought this was a reasonable request. Instead, the answer was no. I was told they had called and texted me, at the start of the appointment, but I never received any calls or text messages. I followed up by emailing both the salon manager and corporate office, hoping someone would take a second look at the situation and use a little common sense. I have not heard back and at this point decided to just put this behind me. What disappointed me most wasn't the $57 itself. It was the complete lack of understanding, flexibility, and appreciation for a long-time customer. Businesses make exceptions for loyal customers all the time, especially when a mistake is clearly unintentional. This salon chose not to. To add, I have never not showed for an appointment on all the years I have gone to them. And unfortunately, this isn't an isolated concern. I later learned that the company has also faced public complaints and legal action regarding failure to properly pay employees for sick time and other labor-related issues. That, to me, only reinforces the same pattern: a business that appears to prioritize strict policies and profit over both customers and employees. This experience confirmed what I've felt for a while: customer service is not a priority here. Policies seem to matter more than people, and there is little interest in building long-term relationships or treating either clients or staff with fairness and flexibility. After more than six years, I will be taking my business elsewhere. There are plenty of salons that value their customers enough to show a little grace when an honest mistake happens--and also treat their employees with basic respect. Unfortunately, this is not one of them. I want to emphasize I have never not shown up for an appointment all the years I have been a customer. In my conversations with local friends, I think many seaport residents fall into the same pattern of going back to this location due to proximity and convenience. However, they have all had the same experience of inconsistent quality and customer service.

Mana does a wonderful job with my eyebrows every time- I've tried 4 other places in Boston and she…read moreis by far my favorite. Highly recommend!

Perfect eyebrows everytime! Quick and easy. Service is great! I will be coming again for sure -…read morethis is my second time already

Found Kelly on a whim while visiting in Newton and what a wonderful experience it was. I had the…read morebest facial I ever had. She took the time to assess my skin and chose the correct facial for me. I can't wait to go bank again.

Highly recommend. Kelly was an absolute sweetheart and so knowledgeable in skincare treatments and…read moreproducts. She had my skin clean and glowing. I can't say enough about how amazing she is. 10 out of 10

Sabina was so quick and did my eyebrows perfectly! Would definitely go back and recommend others…read morecheck her out too if you're in the area!

Sabina was so kind and flexible about a walk-in! Needed something done immediately about my brows…read moreand safe to say, I was not let down!

Highly recommend! The service was excellent, and my brows turned out perfectly shaped. It was a…read morevery good experience overall, and this is now my go-to place for threading.

Best threading in Boston by far !! I always trust Ghada…read morewill do my eyebrows right each and everytime. If you have full eyebrows and want to keep them that way with a little shaping, Ghada knows how to do them perfectly :) So glad I found her

UPDATE: Even after not coming for a really long time, I'm…read morestill treated with incredible respect and kindness. I live in New York and come here anytime I'm in the Boston area. The place is super clean and always feels like a high end business. Lana is the bom.com!!!!! She continues to take care of me as if I was a close friend. There's a reason I keep coming back, even if it's completely out of state. No one will be able to take care of your needs like Lana and the team!!! Love you guys! Keep up the impeccable work! _____________________________________________________ I've been coming here for years whenever I need to do laser on another area or touch up. My skin has never been as smooth as it is now since I did laser hair removal with Lana. I recently came back to touch up on some areas and continue on with my hair removal process. I have extremely thick hair and this place is the only place that helps with making sure my hair doesn't grow back. Lana is amazing!!! She makes you feel comfortable and at ease. She's super friendly and extremely professional. I love that Lana will tell you exactly how it is. She'll always advise and give you recommendations based on what's best for you rather than what's best for the company. She is extremely knowledgeable and smart. She'll always go into details about the procedures and questions you ask clearly knows what she's talking about. I trust her with everything pertaining to this stuff!!

I had an unpleasant experience with this business. They attempted to move the appointment to a time…read morethat was more convenient for them and when I was not available. I told them to cancel and I would reschedule based on my availability. I then 24 hours later receive an email with confirmation with the original time, instead of the cancellation. By that time, I had made alternative plans but because this was 24 hours before the actual appointment a $75 charge was required to cancel. When I arrived, the technician was forceful and slimey with her business dealings. When I told her this was maintenance for previous treatment performed prior to moving to Boston, she proceeded to insult an entire city of people as though they were low class. They verbally quoted one price and wrote a different price in contract. When I corrected them, it was given a rebuttal and then ultimately changed again when I declined the service. This lets me know they make up pricing on the fly and based on who is in front of them. One service I wanted to save for another day, but she insisted on performing the day of consultation (to get the money) even though I did not have time. She then made up another day for me to come back and told the scheduler to schedule me at that time, even though I did not request that time. I think they have unethical practices and I will not be returning. I will fly back to my original dermatologist and aesthetician for better service.

I love Advantage, have been a client of MaryAnn for many years there. She as well as the staff are…read moreawesome!

Hidden Gem! Maryanne is awesome! I needed to have my hair washed and styled for an evening event. I…read morehad so many compliments and my hair stayed beautiful the whole night into the next day. I will be back!!