Great service! Communicative, helpful, and thorough. Will certainly continue to use them for…read moreanything fireplace

Nate worked efficiently and was very respectful of my home. I would definitely recommend him to…read moreanyone needing fireplace service!"

I used them for repair/maintenance on our gas logs. They were excellent! Khalil was very…read moreprofessional,wore proper PPE, very neat workmanship and now our logs are like brand new! They were excellent and ahead of appointment time

The technician showed up on time, was very professional and knew what he was doing, gave us a…read morecouple of options and good advice, and had the problem fixed in no time. Couldn't be happier!

Ryan arrived to clean and service my 12 year old natural gas log fireplace soon after his 11-1 time…read moreslot began. He was very pleasant and knowledgeable and answered my questions. He located a larger than necessary gap and filled it in with insulation to save energy. He cleaned it out thoroughly and it now looks brand new. You can save money having this done now. I'm glad I did. These were very nice people to work with.

Josh and Dwight did a great job installing a stacked stone wall around my fireplace. Entire shop…read morewas easy to deal with and everyone was very friendly. Highly recommend.

Called for an inspection after we purchased our home, we knew the chimney needed some work. We…read moredidn't even have a cap on. I wish I could remember the names of the two men that inspected, they were great. Let us know everything we needed asap to stop more water erosion, and didn't pressure us to get any other work done immediately. Well, we bought the house to use the fireplace, so we got everything done, from crown to flu repair. Cameron came on time as scheduled, and not only got everything repaired, but it was finished faster than estimated. They even repointed our bricks as an extra. Cost was what we expected, so while we'd love the work for free, who wouldn't, this was worth it for a safe winter season. Will be calling them for annual cleans, and when we get around to putting in a wood stove.

Used this service for yearly cleaning of our wood burning fireplace. Dillon called before arrival…read moreand showed on time, early in the window which was nice. Both technicians wore booties upon entering the home. They thoroughly inspected and cleaned the flue and sent a drone up to inspect the cap. They explained exactly what they were doing and provided photos. The work done for the amount paid was better than some of the other quotes we received. Thank you Rooftop Chimney Sweeps!

Used Acme recently for very nice wood stove for a contracted project. It was a great experience all…read morearound. From initial pricing to talking installation details/nuances, to the actual technicians who installed the unit, very easy and smooth process. Will hopefully work with them again.

Neil was awesome we came in to this place for some wood burning stove gaskets. He had a bunch of…read morerope gaskets for the stoves. Helped us out. Was very friendly and professional. We bought the 3 types of gaskets we needed. 2 rope gaskets for our window frame in our stove, (1 was for the vent area and 1 was for the glass that went inside of the frame) that was the 2 rope gaskets and then the 3rd one was for our Door hatch to the stove. So 3 total. I removed it from our stove to bring in the gaskets to match up what we needed. Neil said that definitely helped him figure out which ones we need. I'm glad I did cuz there was 3 different types needed for our stove. Thank you Neil. You are awesome.

They were wonderful I had a tall chimney Cody was great on time and supported my decision.read more

From the owner: The Chimney Doctor LLC is is a full service chimney company. We handle everything from basic sweep…read moreand inspections to full chimney repair and rebuilds. We service a wide area from Richmond Va to the Chesapeake Bay. We also service and install gas fireplaces. Give us a call today at 804-350-6667

Fireside Hearth and Home's Service Department won't even come by and look at a defective product…read morewithout an outrageous service call fee of $295.00 dollars...That's just to come by and look at the problem. Many of us would like to make $295.00 just to show up for work...but is isn't going to happen.

So I picked out a fireplace before thanksgiving. It took longer to come in that they said. Now it…read moreis installed and looking fine. I guess. It has not been turned on! They say they have to come first and show me how to use it for initial start up. Oh and they can't come until January. So here I have a new fireplace for the holidays - cost a fortune and they can't be bothered to come over, pull the cardboard off and flip the switch. Not impressed. I remember in Nov the guy saying no problem it will take a week. All lies. I was never told told that they would install then hold me hostage. I am sad. Don't use them or you will be too. L. Partee

what happened, Tommy? I used to love Guirkin- they were so reliable. I'd used them exclusively…read moresince moving to Richmond in 1999. Now I can barely reach them. When I was able to make an appointment, the plumber never came. No call to reschedule and when I called to get a new appointment they didn't answer. Voicemail wasn't returned and I still haven't heard anything days later. I'll be calling someone else. This is sad.

These people are total and complete crooks. DO NOT USE THEM…read more (Long review below that details how they tried to rip me off.) I have two gas fireplaces in my new house. VA Propane said there was a small leak in the line and that I should call this company to fix. Called and promptly received an attitude from the woman at the office. Was told it would be $90 a fireplace for them to service & find the leak. Tech came out. Leak was found and fixed easily. Paid $700 for them to clean/service both fireplaces and come out twice. The tech told me the woman at the office didn't know what she was talking about and that I would be paying $250 a fireplace (which was a discount, because normally they charged around $500 a fireplace). I was then told that one of my fireplaces needed a new part - maybe two - they were not sure - and that each part would cost around $450 (if not more) to replace. (THIS WAS A TOTAL LIE - another company told me these parts cost under 300 and under 100 each - so max total would have been UNDER $400 to fix - not $900). Waited on office person to call back. She left a voicemail that stated that they were unable to get new parts for my (9 year old) Empire system because they were no longer making them. THIS WAS ANOTHER TOTAL LIE. I was told I needed a new system entirely, and to call back for the price. When I called back, the owner answered and told me that they could give me a new system for $1965. I asked why they could not replace the parts of mine, and he said they would "have to order them from Empire" and he was not sure if the new parts would even fix the issue. (I guess he was not aware of my being told they no longer made the parts, which they do). I asked him why it would be $2000 for a new system, when I was told (by the tech) that the system I had was top of the line at $1200. He seemed a bit irritated by my question and didn't know how to answer. So, I went with another company - Gas Fireplace Service of Richmond (804-350-4214). They came out and looked at both of my fireplaces and told me that I needed NOTHING! The electrical connections were a little loose and they adjusted the controls and VOILA! Grand total was $175!!! If you want to be COMPLETELY RIPPED OFF, then go with Guirkin!

We had our wood stove and chimney inspected and cleaned out. The team was so professional and did a…read morefantastic job! They went above and beyond and did excellent work. So kind and helpful and knowledgeable! We're already scheduled for a cleaning next spring and would highly recommend B & D Chimney Services to anyone needing work done.

They're great! Very helpful, answered all my questions and even trained me on how to use my…read morechimney. Very friendly-I would definitely recommend them to anyone.

We had our chimney inspected and cleaned by Hanover and they did a fantastic job. They even taught…read moreme how to use it. Will definitely be using them again in the future for any of our fireplace/chimney needs.

I tried all the cheaper companies that have the valpack coupons and then sell you stuff you don't…read moreneed. I'm so glad that I found Hanover Chimney Sweeps. They are not the cheapest but they go above and beyond, are super knowledgeable and they give you their expert opinion without selling you services you don't need. 100% worth the price. I won't use anyone else.