Very disappointed!!! after singing praises about the company for YEARS since they installed a metal pipe in the chimney for a fantastic price. Now, we have had a chimney fire and I requested that it be inspected. Michael gives me a quote for almost twice what I believe we paid for the original install which seems a bit outrageous to me. I emailed and asked what we could do to lower the cost such as not replace the old cap that was quoted $765 for or a sweep for $239 when the fire pretty much cleaned everything out. I didn't even get a response. I guess they have just gotten too big for their britches and aren't concerned about customer loyalty. I will no longer be able to recommend this company in good conscience and will be getting quotes elsewhere. I truly hope the owner reads this and makes an effort to ensure that he has reliable employees like he use to. read more

Chimney Saver Solutions - Chimney Sweeps Near Me - Richmond, Virginia

Absolute waste of $250. They said nothing was wrong with my fireplace even after I reported my issue. When I called for a return visit that said they would have to charge me again because no notes were in the ticket stating my issue and that I only requested a general service. I had another company come out and immediately they noticed that the front of the glass hadn't been put back as it should and questioned how the failed switch was missed since that should have been noted in even the most basic of inspections or general service. read more

What a waste of money $249, and a waste of time! My initial inspection was about 15-20mins, and I was charged $249 for someone just to come out, and then I was quoted $10k to perform the work, and this was just for one chimney! I'd ask that it would help if the $249 would go toward the $10k if I decided to do the work, but they never responded, so that means NO! Their name "Chimney Saver Solutions" does not do justice! You are not Saving your money or they are not Solving any of your problems! I would highly recommend you go elsewhere, like, "Rooftop Chimney Sweep", $99 for your initial inspection, much more affordable! Pissed off customer!!! read more

Great service and timely appointment!! I called to see if we could get an appointment to have the chimney checked after a couple years of heavy use. Didn't expect a same day appointment!! They did the job professionally and left the place cleaner than they it was when they arrived. 3rd time I've used these guys. Twice for the house and once at my office building. All 3 have been smooth and professional. There's always an up sale at the end of the process but it's not unjustified and really not a pressure situation. Just a "Here's what you've got & here's why we'd recommend" sort of thing. Overall great guys to work with and a great experience. read more

Over-quoted a log set (30% above MSRP). That's ok, I still hired them to fix the crown. It took A LOT of followup on my part to get them scheduled. I finally talked to John and got a confirmation email. They never showed up or called on the installation date. Unfortunately I need to find someone else. Please let me know if there is another company that wants my business. read more

This is a great company. The guys that came out are great. Very courteous, knowledgeable. They arrived on time. They let me know they were on the way. They left everything clean. The receptionist that answered call and did the schedule was very helpful. read more

Incompetent workers, receptionist who refuses to allow customers to talk with "managers", "managers" who don't return calls, and repairmen who destroy the inside of your home. My only recommendation here is to avoid this company like the plague! Nearly three months after accepting Chimney Savers' proposal and putting a deposit down on work, the work that was agreed to has not been completed and we can't even get a simple phone call back from this company. - After putting a deposit down on the work that was to be done, I had to call Chimney Savers multiple times just to get the work scheduled. - When work was not completed in 1-2 days (as I was told it would be), I again had to call Chimney Savers to find out when they would be back to our home to complete the work they had started. - Nearly two weeks after starting the job, they sent someone out to finish the exterior work who had no idea that part of the work included installing a chimney cap. He was completely clueless as to what work was supposed to be done. - I was then told that the cap had to be special ordered. This was SIX weeks after I accepted the proposal and put down a deposit on the work. Why was the cap not ordered weeks before? - I called multiple times asking to speak with a manager. Janet, the secretary, was very reluctant to put me through to a manager (which is very telling). Janet finally put me through to Alex, a "project coordinator" who did nothing about my concerns. - The first time Chimney Savers was out to our home, they tracked red clay dirt all over our stair runner and spilled a dark gray material on the stairs as well. It took 5 weeks and multiple phone calls to Chimney Savers for them to finally schedule a carpet cleaning company to professionally clean the stains they left out of our carpet. The stains were so bad it took two cleanings to remove the stains. - On Christmas eve, Chimney Savers sent two men out to install the special ordered chimney cap...and several hours later, they discovered it didn't fit! Yep, the cap that had to be special ordered to my chimney's measurements and delayed completion of the work was the wrong size! But wait, the men said they might have one in their warehouse that could work! (So, the special ordered cap doesn't fit, but a random one in their warehouse might fit.) We told the men to leave our property and we'd find someone else to complete the work. They left without putting our existing Chimney caps back on correctly. - They called two days later to collect payment. First time in the whole process that Chimney Savers initiated contact with me. - We have tried emailing and calling Garret, a supposed manager, but he does not return our calls. As of the date of this review, we are still waiting to speak with a manager or owner. read more

We have used Chimney Savers twice, once to line our chimney and the second time to repoint a brick wall on the outside of our home. Each time, great communication, professionalism and great quality work! read more

We had our front steps and two chimney's repointed/ repaired. The company did a great job showed up as scheduled and completed all work in three days as promised. We would use them again if there was ever a need. read more

I've yet to meet a chimney service that doesn't say the flue needs to be replaced. They showed up 90 minutes late and gave the inspection report to the tenants. I specifically requested the report go to me. Tenants should not be involved with this. It creates a very uncomfortable relationship. read more

I had the experience of having Chimney Saver Solutions come out to my home to inspect my chimney after I had a new gas furnace installed. They could not have been more professional. We dressed, professional equipment, cutting edge technology. They explained everything in detail, provided color pictures and well written estimates. They went above-and-beyond by also providing an estimate about the brick work that was required once they finished their estimate. Several follow-ups by the owner over the phone occurred to see if I was satisfied with their work. A plus all around. I would not hesitate to use Chimney Saver Solutions! read more