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    Stube Keith C MD

    3.7 (3 reviews)

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    Paul R Young, MD - Dr. Paul R. Young, MD | Ear Nose and Throat Specialist

    Paul R Young, MD

    (19 reviews)

    This office needs to work on Communication…read more Dr Young diagnosed me with a nasal condition and told me that I needed surgery and to contact the surgical coordinator at the office number. He didn't elaborate on *which side* of my nose, how long the recovery would be, or what the risks were. Just: 'You need surgery, schedule it.' (I did have the surgery, and still don't know which side was even operated on). Sometimes, I think that medical people forget that we 'regular' people don't see the same things that they see each day. For us, none of these things are 'routine' and we don't know what to expect. Communicating which side of the nose is affected, how long the surgery takes, how easy the recovery will be, and what risks are associated with the surgery would really help people. I've also been tested for allergies here. It was determined that I need allergy shots - great, I've been going here regularly for them - but it was never communicated to me how long I'll need to do this for. So I just keep going every week and scheduling for the following week, with no end in sight. Again: communicating this to the patient would be nice. I met another patient who also has been coming here for allergy shots, and that patient said she began with 2 visits per week to 'get ahead / make progress faster.' I was not told that this was an option. Their phone system/call-taking procedure really needs a tune-up. When you call, you're sent straight to a phone tree- no human answers the phone. You have options to leave a message for an appointment, or for a nurse, or for the surgery scheduler/billing department. But if you don't press '3' after your message (or maybe it was the # key?) then your message doesn't get sent/delivered and so you won't get a call back because they apparently don't even know that you've called. It would be nice if a *person* answered the phone, and then transferred you to the appropriate department if need be. Communication at this office, phone-wise, is really lacking. The patient portal also needs more communication. I requested an appointment and never received a notification in the portal about it, nor did I receive a phone call. Then, about five days later *while I was at the office getting an allergy shot* the receptionist called my phone about my portal appointment request. Hello? I was *just* standing in front of you, checking in, 10 minutes ago! Do you really not know I am in the building, actively receiving a treatment? The waiting room is decorated nicely, there's coffee & water and a cute little area for kids to chill. I've been taken 'on time' each time I've been there, except one time. I suppose I keep going because: 1) their hours jive with my schedule, and: 2) it is relatively close to my home. But I'd be willing to switch allergists, even if the new place was further away, if I could find one with the same hours but with much better communication.

    In additon to my review on 8/31/24 today 10/3/24 I receive another bill for the same thing and they…read morecashed my check! When I tried to call during regular business hours at 2:20 - office says closed (online says open) wow - they definitely have a BIG PROBLEM with their billing system and office staff if no one is there today. Never going there again

    Dent Neurologic Institute

    Dent Neurologic Institute

    (147 reviews)

    I'm actually shocked by these reviews. We've been going here for many many years and have never had…read moreone issue with staff , doctors; wait times etc. Love it here and will continue going despite whatever issues others are clearly having.

    As a patient of the headache clinic I have to say Rachel and Michelle are truly the best. Kind,…read morecaring and empathic but if you need anything not done by them you will not receive any help. I had a sleep study ordered in October and I was told someone would call me which they did in March. And that was after I left multiple messages asking to schedule. A new medication prescribed on March 25th that required prior was not done until a month later and that wasn't due to Anthem BCBS or my pharmacy not advising Dent of this but because the nurse forgot. If I hadn't asked the nurse about another medication for my migraines the auth would never have been done. When I called to schedule my MRI the first available was 5 weeks out. Due to my claustrophobia I always have sedation which has been done by the nurses at Dent. When I scheduled the imaging I was told to arrive 1/2 an hour early for the sedation. Imagine my surprise when I get there to be told the sedation was actually sent to my pharmacy something the woman scheduling nor the nurse at dent told me was being done. The receptionist was unable to reschedule it because "dent doesn't train front desk on scheduling just check in and to call back to reschedule". After all of this I called early this morning and left a message for Kristen one of the managers. Instead of calling me back she had Mary Grace do it because as Mary Grace said Kristen was too busy to talk to me. I understand now I am just a paycheck for the staff at dent. With a high deductible plan I get text messages and a phone call prior to any visit about the cost for "care" and to make sure I have money in hand. I know I'm just a number to Dent but I would have hoped that they see patients as actual people and not just as dollar signs

    Stube Keith C MD - physicians - Updated May 2026

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