ive been a patient of dr gugino and jenna for a few years now, and they are an amazing team. very…read morekind, knowledgeable, and listen. i've never had issues with my care, and would recommend them to everyone!

I've been seeing Dr Justin Green for a couple of years now. I think he's topnotch. He actually…read morelistens and asks questions to make sure we're both on the same page with things. I love the fact that during the visit he dictates his notes rather than just typing them into the computer. This give you the opportunity to make sure you understand everything. Giving a 4 rather than a 5 because the phone issue still exists. I haven't had any major problems where it's effected me recently but the wait time & process is still rather annoying. 2024-99

The idea of "masking" for every sniffle is a craziness in this office must stop…read more No - you will not catch my sinus infection, I'm negative for CoV. Why push masking on everyone with a sniffle. This only serves to create an issue where there shouldn't be one. Again, as many note in their reviews, the front desk personnel may be following orders but some do so in an arrogant manner. This seems to depend on the staff member. I have a greater issue - one of the front desk personnel wiped her nose ALL over her hand. My doctor visit was great but to see this on my way out...

If you leave a message, you may never get a call back. Diagnosed with Uti, which turned out to be…read morebladder cancer and they never called to say it was not a Uti. Well now urgent care sent the results to them and they never called to tell me. When I called to make another appointment, they told me they could see me in 3 weeks. My girlfriend had to go in there screaming and demand I get seen that day. All I can say is shame on them. No care for their patients.

The care I've received at Highgate is typically fine and occasionally bad. I think this office…read moresuffers from the same problem plaguing many practices: the doctors simply don't have enough time. This isn't their fault, but it does mean that you aren't likely to be treated as thoughtfully or thoroughly as you should be in a perfect world. Oftentimes I will have an issue, get an appointment quickly, be seen very briefly, and leave with an RX in hand. And most of those times, that is all I truly need and I'm satisfied with that. I liked seeing Dr. Semidey because she was very bright and astute, but she has left the practice recently. One of the worst visits I had was a same-day visit I requested because the lymph nodes in my throat had been painfully swollen for a few days. I saw a male doctor whose name I can't recall and he dismissed me completely. He said it was likely due to allergies and recommended I take allergy medications that I already take daily because yes, I do have allergies! I knew that this wasn't a typical symptom for me. The next day, I could barely speak and was in immense pain. I had tonsillitis. The office was helpful when I called back and prescribed me antibiotics, but I would never accept an appointment with a male physician again. I have been reassigned to Dr. Jacobs now that Dr. Semidey is not available. The advice I would give to patients (in general, not just Highgate patients) is to inform yourself as much as possible so you can best advocate for your care. Ultimately doctors are the authority, and I'm not the kind of person who is skeptical of the medical field as a whole, but knowing as much as you can about what is going on, what could be causing it, and what kind of solutions you're searching for can help you direct your care and advocate for your best outcome.

Stacey and her PA's (Jenna)will not see you if you are sick instead they push their work to ER or…read moreurgent care. Do your job better or switch careers. they will neglect you

If I could give this no stars I would. My husband wasn't feeling well since Dec of 2021. The PA…read moregave him steroids and kept sending him to the ER for because she was so inept she couldn't do her job. We asked to talk the Dr and they kept brushing him off. Bottom line, my husband has a serious rare cancer that went undiagnosed by this office for over 8 months. Please whatever you do don't go here.

Stupidly sent my son here after he aged out at the pediatricians. He comes out of there with a…read morescript for Wellbutrin. A healthy 19yr old boy goes to this NP for the first time and is put on mental meds and pain meds, because he said his knees hurt sometimes. "Well, here's 800 mg of ibuprofen for you." You wonder why young people have problems? Send them to providers like this! There are steps providers take before adding drugs. Again, he's 19 and very healthy and just left his pediatric doctors. This is what can happen in just a few minutes in the office.

I'm just going to give you a bunch of facts and you can decide from there if this is somewhere…read moreworthy of being the gatekeeper of your health. - I had a physical with P.A. Talia Roots. - Talia did not brief herself before hand to realize I have one kidney, and proceeded to direct me to take a medication that could be dangerous to me. Caught, only by me. - Talia failed to mention that she observed high blood pressure - Talia failed to mention she observed jaundice, I found out about both of these only in the summary provided after. - 4 Calls the the following business day to follow up with consistent 'she's going to call you in the next half hour' never happened. - I've been going here for 4 years, I have never met the doctor. Don't even know their name. - I had a family member at this practice told they were too young for a certain type of pain, when they went in for only that pain. - Last year when I was sick they told me 'don't come here, you might have the flu, go to Well Now'. Then the Well Now staff laughed at me when I told them that because even they couldn't fathom that a primary doctor would say something so stupid. - Office staff has the customer service and hospitality of an inmate on their 30th year of prison time.

Staff really cares about you. From the receptionist to the nurses to the PAs to the doctors,…read moreeveryone takes their time and listens to your issues.

I have been seeing Dr. Lane for two years now and wanted to share my thoughts about this fine…read moredoctor. One of the things l most like, is she never rushes you. When she is with your all her focus is on you and the issues at hand. None of that talking to you while running out the door. Secondly, she doesn't over prescribe. And each medication is reviewed for effectiveness and dosage. But mostly l like her bed side manner. Extraordinary! So few doctors these days possess this extremely important part of patient care. Dr. Lane truly cares for her patients individually. I am so glad l found her and am in her practice. (Also, scheduling is a breeze and there is very little wait time before you're taken in.)

Always receive quality care from Dr Tota-Thurn. She is very knowledgeable and compassionate Been a…read morepatient for over 25 years. The office staff could improve their service.

Great doctor. She is very knowledgeable in her field and uses that to help people Always will…read morelisten to your concerns

I've been a UBMD patient for 10+ years, and unfortunately the communication has gotten worse over…read moretime. I never received a call back about a work letter I requested months ago, and last year I even ended up leaving two separate appointments because the doctor took over an hour to see me. Recently, I went in for my yearly physical and left feeling frustrated, confused, and honestly shocked by the whole experience. I waited about 45 minutes, saw a student first, and then the doctor spent maybe five minutes with me. During that time she briefly mentioned something called a "Brook program," but didn't explain what it was. At the end of the appointment, she walked me into another room and told Russell (I'm still not sure of his title), right in front of me, that I was "very interested," even though I had no idea what the program even involved. Russell gave a very vague explanation of the program, and when I asked for more details, the only response I received was, "They'll call you to see what you qualify for." I still don't know who "they" are or what the program actually entails. Despite that, he immediately asked if I wanted to sign up for "the whole shabang." I was also told that if I wanted to enroll later, I should text him directly because he blocks incoming calls, which didn't sit right with me at all. What made this even more unsettling is that months ago I received a completely random call saying my doctor had "sent a script" for this exact program- something I had never discussed with anyone. At the time, I genuinely thought it was a scam call because nothing about it made sense. The entire encounter felt less like healthcare and more like someone trying to sell me something. I can't emphasize enough how much it felt like being upsold at a car dealership rather than speaking with medical professionals I've trusted for over a decade. The pressure, the lack of information, and the way I was shuffled around made me seriously question why this program was being pushed so hard. It definitely made me wonder if there is some sort of incentive or partnership tied to it, because nothing about the experience felt patient-centered or transparent. What concerns me most is how easily an older or less tech-savvy patient could be talked into signing up for something they don't understand. If I walked out feeling confused and pressured, I can only imagine how someone more vulnerable might feel. After more than a decade with this practice, this experience made it very clear- it was time for me to switch providers. I went to a new doctor today, and the difference was night and day. I was seen and out within 30 minutes and had a simple, straightforward conversation about my health. No vague programs, no pressure to sign up for anything- just a normal doctor-patient visit. It was honestly a reminder of what healthcare should feel like.

My mom has been seeing Dr Daniel Morelli at UBMD Family Medicine for many years. I accompany to her…read moreto these visits because she is elderly. I have always found Dr Morelli to be a fantastic listener. He is thorough and answers all Mom's and my questions until he is certain we understand. To my recollection, there has never been a long wait while getting in to see the doctor. The waiting room is large and comfortable, but I've never seen more than a couple other people in there. I don't think we've ever waited longer than three minutes ourselves. Once we are taken back to the examination room, the wait is also very short. I was torn between a 4 and a 5, and there are no half stars on Yelp, so just know this is more of a 4.5. The only reason I take a portion away is because until very recently, it's been super difficult to get someone on the phone. We've always had to leave a message, but very recently, I've gotten someone every time I've called. I don't know if that's luck or if they've hired more people or changed some of their practices regarding incoming calls. Just know, you may have to leave a message and wait for a return call. My mom typically would have to drive over to their office to ask whatever question she has or to make an appointment. (Granted, she's 87 and is not only less patient than she used to be, she also struggles with the phone menu. Switching screens on her phone is a foreign idea to her, and she never really knows which number to press even if she somehow accidentally finds the keyboard screen.) Dr. Morelli's staff has also been extremely helpful to me when I've needed it, and shows they truly care about the patients.

In my previous review, I mentioned Dr. Felstead being a wonderful doctor. While that probably…read moreremains true today, I am less than pleased with the office staff. After remaining on hold for nearly 15 minutes, I was greeted before asking to schedule an appointment with Dr. Felstead. I explained to the girl (I think her name was Michelle) that I needed to make an appointment but I would probably be considered a new patient. I have been out of state for the past few years trying to help a sick relative. She advised me that my account was inactive and placed me on hold. When she came back to the line, she tells me that in 2007 I told the staff I was going to be seeing a new doctor and they can no longer see me. I told her that was not the case. I explained that I moved to Texas to help family out and that I never transferred care or told their staff that I was doing so. I pleaded with her to try to schedule an appointment. After several minutes of pleading and arguing, she placed me on hold again to speak with the office manager. When she came back on the line she told me that I had 3 cancellations and per their policy, Dr. Felstead cannot see me. I explained that the "cancellations/reschedules" happened more than 5 years ago. She just kept repeating "that's our policy." I asked to speak with the office manager but was not allowed to speak to her. I asked if there was any way for them to ask Dr. Felstead if he would see me. She just kept telling me I broke their policy and would not be seen. When asked if Dr. Felstead could give me a referral to another PCP, she told me they won't refer to other PCP's. I ended the phone calls in tears-this was truly surprising and upsetting. And if I had been able to see the doctor, he would have told me my blood pressure is through the roof. I trust Dr. Felstead and value his medical opinion. It's so difficult to find a great doctor which is why I wanted a referral if I could not see him. My updated review only contains 2 stars because having a good doctor is not worth having to deal with a staff who's falling apart, arguing with patients and who lacks sympathy or compassion.

I see Dr. Felstead and his resident Dr. Derek Gallucci. They have been wonderful and Dr. Gallucci…read moreprovides amazing, detailed and focused care to my family and I. He always leaves us with a smile on our face and the medical advice and any necessary follow ups. Almost all the doctors at Primary Care are amazing, caring and thorough. They encourage you to call and ask for medical assistance and/or another appointment. They are kind and compassionate and I only had a problem with one resident, but that in no way sway my high opinion of the quality of their staff and doctors and their residence. My family and I have been through so many doctors over the years and until primary care of Western New York had forgotten that a compassionate bedside manner is an important part of healing and encouraging you to take your health seriously. Thank you Primary Care of Western new York, mostly to the Union Road location but have several locations which are also wonderful.