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    Tota-Thurn Catherine DO

    5.0 (3 reviews)

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    10 months ago

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    6 years ago

    Great doctor. She is very knowledgeable in her field and uses that to help people Always will listen to your concerns

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    12 years ago

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    Dr. Keith Felstead, DO

    Dr. Keith Felstead, DO

    3.4(7 reviews)
    0.0 mi

    In my previous review, I mentioned Dr. Felstead being a wonderful doctor. While that probably…read moreremains true today, I am less than pleased with the office staff. After remaining on hold for nearly 15 minutes, I was greeted before asking to schedule an appointment with Dr. Felstead. I explained to the girl (I think her name was Michelle) that I needed to make an appointment but I would probably be considered a new patient. I have been out of state for the past few years trying to help a sick relative. She advised me that my account was inactive and placed me on hold. When she came back to the line, she tells me that in 2007 I told the staff I was going to be seeing a new doctor and they can no longer see me. I told her that was not the case. I explained that I moved to Texas to help family out and that I never transferred care or told their staff that I was doing so. I pleaded with her to try to schedule an appointment. After several minutes of pleading and arguing, she placed me on hold again to speak with the office manager. When she came back on the line she told me that I had 3 cancellations and per their policy, Dr. Felstead cannot see me. I explained that the "cancellations/reschedules" happened more than 5 years ago. She just kept repeating "that's our policy." I asked to speak with the office manager but was not allowed to speak to her. I asked if there was any way for them to ask Dr. Felstead if he would see me. She just kept telling me I broke their policy and would not be seen. When asked if Dr. Felstead could give me a referral to another PCP, she told me they won't refer to other PCP's. I ended the phone calls in tears-this was truly surprising and upsetting. And if I had been able to see the doctor, he would have told me my blood pressure is through the roof. I trust Dr. Felstead and value his medical opinion. It's so difficult to find a great doctor which is why I wanted a referral if I could not see him. My updated review only contains 2 stars because having a good doctor is not worth having to deal with a staff who's falling apart, arguing with patients and who lacks sympathy or compassion.

    I see Dr. Felstead and his resident Dr. Derek Gallucci. They have been wonderful and Dr. Gallucci…read moreprovides amazing, detailed and focused care to my family and I. He always leaves us with a smile on our face and the medical advice and any necessary follow ups. Almost all the doctors at Primary Care are amazing, caring and thorough. They encourage you to call and ask for medical assistance and/or another appointment. They are kind and compassionate and I only had a problem with one resident, but that in no way sway my high opinion of the quality of their staff and doctors and their residence. My family and I have been through so many doctors over the years and until primary care of Western New York had forgotten that a compassionate bedside manner is an important part of healing and encouraging you to take your health seriously. Thank you Primary Care of Western new York, mostly to the Union Road location but have several locations which are also wonderful.

    Cleveland Hill Medical Group PC

    Cleveland Hill Medical Group PC

    2.0(3 reviews)
    1.7 mi

    This clown is a total loser. He's been my GP for 2 years. I just fired him. When ever neede, he was…read moreunavailable. He only wanted to collect the fees from a bi-annual visit.

    Dr. Thomas Artim, Dr. Steven Becker, and M. Patricia Whistler (Family Nurse Practitioner) work out…read moreof Cleveland Hill Medical Group. I first encountered their office when I had to get a physical for my new job about 9 years ago with Dr. Artim. Being new to the area and on my own insurance for the first time, I needed a doctor. I was able to join with Dr. Becker as a new patient as the office left a good impression. I mainly see Trisha Whistler, the NP for all my checkups, etc and I have also been able to see Dr. Artim when needed. I've actually only seen Dr. Becker once or twice for a call in appointment. I find everyone there super friendly and easy to work with, be it scheduling appointments, checking in/getting info, and the nurses who do the initial visits. It isn't the most modern looking place, but the staff is very well informed. Records on computer, super fast electronic prescription sent to my pharmacy, etc. They have an online portal through their website now too. They have given me good informal referrals for specialty doctors, have kept up on my immunizations, and in general, I feel the practice is just well run. They do not have super extended hours (7:30/9 to 4/5 depending on the day, and alternating Saturday mornings), but I have always been able to get in the same day if I call with a problem that I might need a prescription for (e.g. ear or sinus infection, etc) and they squeeze me in before closing. A nurse always calls back within an hour or so. I have never had to rely on going to an Immediate Care place instead of them, and you don't have to make a general appointment 3 months in advance. I don't get sick much or have any chronic conditions, but for general practitioner need, they totally fit the bill for me. The only slightly poor experience I have had was with Dr. Becker who's bedside manner was a little brusk when I came in with a mysteriously spreading rash on my arm, but I almost always see Trisha and she is excellent. Dr Artim is very nice too. Also, when you call after hours, they can connect you to an answering service if you have a problem and need to speak to a doctor, but there is no general voicemail available if you needed to leave a message about canceling an appointment/needing a refill.

    R & B Medical Group

    R & B Medical Group

    2.8(12 reviews)
    1.6 mi

    For profit medicine sucks! Refused to send blood work…read morepaperwork prior to appointment. This has ALWAYS been done in the past, this way they get to bill twice. Had bloodwork done same day. Was told when blood work results were received by my provider i would receive a call for a phone consult and to receive the prescription. No call was made to me.

    I also ;changed endocrinologists hoping to see Dr. Lippes. I was schedule with a NP who told me…read morecurtly that she was the one who I would stay with....not allowed to change to Lippes. I wanted some more explanation about Diabetes Type 1 but was immediately changed to another insulin (without explanation why or the dosage frequency difference). Had to call the practice for 3 days until one of her "nurses" got answers to my questions. She was pushy to refer me to a dietician (I had had one for 3 years) who would show me insulin pumps as NP wanted me to get on one soon. She said she had only 3-4 patients Type 1 who did not have a pump. I asked what kind of glucose levels they had and she just said "high". Second visit she had a student who just reinforced everything she said to me, even if I challenged it. Next appt. (after 3 months) after 5 reminders of appt. they called tro change my appt. to earlier in the day of to have a shorter appt. as NP was leaving early to get married and would be gone 3 weeks for honeymoon. I asked if I could see Dr. Lippes as she was gone and practice gave me an appt. in 7 weeks stating he was not taking new patients. I took the appt. as was a way to see the doctor I originally had selected to see but was bluntly told "never can".

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    Tota-Thurn Catherine DO - familydr - Updated May 2026

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