We had an unfortunate incident that happened on Feb 23, 2023. A SUV slammed into part of our rock wall and vinyl fence leaving a huge mess of broken rocks and vinyl fencing. The SUV was lodged partly in the yard and the rest of it resting on the rocks. Luckily, the driver wasn't hurt and the owner of the SUV had insurance. A police officer came and made a accident report. The driver took pictures of the damage and sent it to the owner's insurance. The owner arranged to have the SUV removed from our yard the next day.
We had to work with the insurance which was a learning experience for us. We had to send the claims agent more pictures and a video via email. That was a new experience for us and had to get some help from the Geek Squad to send what my husband had taken on his phone. We are seniors with limited tech knowledge and experience.
We found out that via the pictures and video, the claims agent; who was in Atlanta, GA; was going to do an estimate and send us a check for that amount. Our concern was what if the estimate was lower than what we could get here. She said that we could do another claim for the extra charges. We found out that we had to find out own contractor and get estimates from them
I called several contractors base on what I found on yelp. We had 3 that responded. 1 sent their estimator and got a written estimate that evening, 1 asked for pictures and from them they sent their written estimate, and the 3rd was Hanisi. He came in person and took measurements. He was easy to talk to and seemed very knowledgeable and patient. He explained what he was going to do and made sure that we understood what he was saying. We got his estimate via email.
We got the estimate from the insurance. We were quite surprised how her estimate was close to the estimates we got. Hanisi's estimate was lower than the other 2. My husband and I decided to go with him not only because his estimate was lower but because he seemed honest and fair. He explained that he was working on another job but would come and do as much as he could when he could. He came 1 day and put in the rock wall. After he finished his other job, he came over to put in the vinyl fence. He worked around our hours. We told him that we had a sudden change with my husband's doctor's appt. on the day he was coming to install the fence. He said "don't worry, health is more important so go to the appt. and I will work around that". We think that most contractors would want us to work around their schedule. But it all worked out. Hanisi finished the job when we got back from the doctors. We are very pleased that our wall and fence are up again. Nothing like feeling secure in your home. He did a great job and we are very thankful. If you're in need of a contractor to put in or repair your wall and fence, we would recommend talking with and getting an estimate from Hanisi from STS Masonry. read more