[B St. Apartments in Hayward, CA] My partner and I had an amazing experience here! We leased for 1 year during the pandemic and, while we'd hoped things would cool down during our lease so that we could enjoy being literally above downtown, we still enjoyed the environment, neighbors, and management. The area does have quite some homeless people, but we never had concerns with feeling unsafe. The complex is also next to a police department and fire station! The studio unit was really nice! All updated appliances and the brick walls were our selling points. We were a little disappointed when we were told a bike storage and roof top would be available soon. The bike storage was never made available during our lease, and the roof top was opened for a few weeks but was closed off due to more construction. Another thing that was quite annoying was the amount of fruit flies/gnats our unit would have. We weren't sure if the source was from our sinks or vents because the trash room was underneath us. We never complained about this to management, so that is on us. However, we did spend a good amount of money on tools to get rid of them. There is a dirt lot right next to the complex where we would park our cars for free. Ours were never broken into or damaged, but we did see a few cars with shattered windows at times. Alexander (the property manager) was great! Super friendly and always available to you via email/text. All in all, I would recommend living here if you are someone who is looking for something affordable and updated! It would be ideal for singles or couples looking to save up. read more

This review is slightly delayed due to CV19, however, I think its an important review none the less. I located an apartment through Craigs List and was connected to Structure Properties, specifically Bri Jackson, who was incredible from the moment of contact to signing my lease and moving in. I wish every business had a Bri Jackson. The level of customer service, friendliness, and how she went out of her way to ensure my needs were met were amazing. Did I mention all this was taking place on the day SF went into Lock Down for the pandemic. As a first responder myself, getting to work with a company like Structure Properties and more importantly with their amazing staff like Bri, made my critical move flawless and with ease during a painfully stressful time. After moving in I learned that the Building I moved into was no longer going to work with Structure P, however, I still cannot echo the amazing experience I had. Thank you all at Structure, and to Bri Jackson, you are a gift! Thank you! read more

We worked with Lauren after emailing to view a unit we saw on Craigslist. She responded quickly and we were able to view the unit that day. She worked with us via text to quickly get everything together for our application and was super responsive with all our questions. She made the process so easy. Would definitely recommend working with her read more

Reposting since they deleted my 1 star review - so much for honesty and transparency. Shows who you'll be working with if you unfortunately choose to rent from them. It's interesting to read the reviews here because they do not represent any of my experience working with Tyler Moore and renting from Structure Properties. Tyler is the most unresponsive, unhelpful, forgetful landlord/building manager both myself and my partner have worked with in our lives. On our move in day, he left keys for us in the Structure Properties mailbox. They were the wrong keys. We didn't figure that out until we tried to move our stuff to the new apartment. Luckily we had a few days left on our old place, but otherwise, we would have been screwed. After we finally got the correct keys the next day, we found out that he yet again forgot to give us the laundry room key. We again, had to email him, wait for a response, and then pick up a key - all while moving. Quarantine happened, and we were considering the idea of getting a dog, so we emailed Tyler about the proposal. He took an entire week to get back to me with a short "Let me ask the owner." Three weeks later - nothing, and we were tired of waiting, so I decided to give him a call. "Oh sorry - I've just got back from vacation and I've been so busy" was the excuse (and this excuse was used the next time, and the next time, and the next). He said he asked the owner and they said yes, and that he will figure out the details and get us the paper work by end of the week. Another 3 weeks later passed and literally nothing. Meanwhile, the laundry machine had broken and ate my change, and I emailed about it. Didn't heaar back for a week so I decided to call again to ask about both things. I was astounded by the lack of care or responsiveness of this person. Again, his excuse was "Oh wow, I've been so busy. The puppy right? Haha. Let me check on that and I'll get back to you." I originally asked July 1st and it is now October 5th as I am typing this. We are still waiting. We recently had a new upstairs neighbor move in and it has been horrible. Nonstop stomping on the floors, and they have no rugs (they told me when I asked). They threw an all night party the weekend they moved in, and after asking them nicely, they still continued on. When I knocked on their door to ask again, they decided to ignore me and not answer the door, laughing behind the door like children. Running low on sleep because of my loud obnoxious neighbors, I call Tyler the Monday following - no answer. I call again to leave a message and he rudely answers "I'm very busy. I manage 60 buildings. Is this even urgent?" Who cares if you managed 60 properties, isn't that your job? I'll do mine, and you do yours. He says he'll call me back by 4pm. Guess what, he doesn't! What a surprise *pure sarcasm* At this point, my neighbors are again playing guitar loudly and stomping. The ridiculous noise, in addition the lack of care and dignity that Tyler Moore has for his job, I've had enough of living here and giving him and Structure Properties my money. It takes 2 more calls to his phone, which I have to get forwarded through structure properties, completely inconvenient and designed to prevent you from actually talking to a human. 3 months later, we are finally done with Structure Properties and Tyler Moore. We ended up moving out early and paying double rent because that's how much we needed to get out and felt unheard the entire time. The entire time we moved out, we didn't hear a word from Tyler or Structure properties, except to collect our check - classic. Check out the google reviews and sort by lowest rating if you want an honest review of this company. If you choose to rent with them, good luck and do so at your own risk. read more

I lived at B Street Apartments for 3 1/2 years and I had no issues living there mainly because Alex Hussary the leasing manager was such a great leasing manager. He was extremely responsive and on top of it with any issues that would arise in the building. I moved to the bay area over ten years ago to attend college and law school, so I have moved around the bay area a lot. I have never had such a great experience with landlords/leasing managers until I lived at the B street apartments. I would highly recommend having him as your leasing manager! read more

I've been a resident in an apartment in San Francisco managed by Structure Properties for about 8 months. Overall, Structure has been responsive and willing to fix issues I bring up. The online resident portal is easy to pay rent and submit maintenance requests, and the property manager has been accessible and very willing to help. One person at Structure who stands out is Albie, who has been exceptionally helpful and kind from the start. When I was moving in, Albie reached out to coordinate the keys hand-off and made sure I was comfortable getting myself in. He helped with my flurry of questions about the mailbox, the trash / recycling, and the garage. He also coordinated my request to get a new doorbell. When I recently locked myself out of my apartment, Albie was very considerate in helping me get back in. On the whole, Albie is thoughtful, personable, and responsive, and I greatly appreciate his help through Structure Properties. read more

Ryan was responsive and helpful. The overall process was smooth and easy.

The B street apartments are in a convenient location right in the heart of downtown Hayward. You can walk out of your unit and find local restaurants, bars, grocery stores and even walk 2 blocks to Bart. The downtown area Has definitely improved over the year that I live there. There is lots of development happening at the moment. so it's a up and comer. I had a great experience at the new studio units. High ceilings, natural light and our own private patio. When I moved in there was a concern for security but that was resolved once we addressed it with management (Alexander). Management was great and very responsive when needed. I will definitely recommend these apartment units to family and friends. read more

An outstanding company, especially Albie Coles who I worked with directly. Not only was he very professional, but also responsive, personable, and knew the industry. I was very impressed with his work ethic and accessibility. I would highly recommend working with Structure Properties and specifically Albie. Will definitely be working with him again in the future and recommending him to everyone. read more

I've been looking for housing and found thee perfect apartment online. After some emails, I worked with leasing agent Lauren Rios and was able to view the unit and finalize a lease within a couple days! Lauren is truly amazing, and communicated with me through the whole process. I could not have asked for a better agent to work with - she was a phenomenal help and got me into my dream apartment! Thank you, Lauren! read more

I have had a broken dryer for over 2 weeks now and can't even get a call back from my property manager much less even get the thing looked at. Horrible management transparency and communication read more

This review is for Corey Eckert. I recently hired Corey to help us find tenants for a condo in SF during the pandemic. Corey was exceptional and I can't say enough good things about his work. He found us amazing tenants incredibly quickly and helped make the entire process super seamless. He was responsive throughout the whole process and provided excellent advice on listing and pricing the unit. I highly recommend Corey for anyone looking to rent out their unit in San Francisco. read more

Wanted to drop in here with a shout out to my property manager Danny Plutino! He's incredibly helpful, responds right away, and always has such a positive way of addressing matters with us. Considering the craziness that comes along with being a renter, Danny is a breath of fresh air. If he is your property manager, you will have a good experience read more

My experience with Structure Properties has been amazing. They are fast and efficient. Especially the property manager Zachary Miller. He has been so helpful in addressing my concerns and fixes the maintenance issues that arise. read more

Structure properties does a great job of providing clear guidelines for their buildings. They are rather quick to respond to correspondences and the building that I lived in had upgraded fixtures and appliances. Never had an issue with the company. read more

For the first time in a long time I can finally say that I love where I live! From start to finish, the leasing/move-in process was a breeze. I am highly impressed with the building staff and property management, specifically Albie Coles, who has gone above and beyond to make sure that my issues are addressed thoroughly and promptly. His excellent communication and knowledge are the best in the business and I would definitely recommend that friends and family check out Structure for their next rental opportunity. read more

Five stars for Lauren Rios at Structure Properties! She was extremely attentive and made my search process super smooth. I wasn't familiar with the neighborhood, so Lauren gave me a tour around her favorite cafes, shops, and restaurants to give me an idea of the area since I predominantly work from home/cafes. Searching for an apartment in San Francisco has proven to be challenging and I can't thank Lauren enough for her guidance. I highly recommend Structure Properties if you're apartment searching! read more

I love how organized this company is , I'm a vendor for them and communication is a A+ here , I have never had an issue with a work order coming from them or receiving payment, highly recommended . they take very seriously tenants complains I have responded to work orders related to spills or Dog accidents on the properties they manage the same day . Comparing them to other property Management companies I work for if I have to recommend someone will be structure properties. read more

I can't give enough stars for my experience with Structure Properties. A special thanks goes to Corey, Melissa and Ryan with their stellar work finding me new tenants and managing my rental property. Previously, I worked with a terrible management company (you know who you are SF based /leasing agent/property "manager" with a lot of reviews) who was never responsive to me nor my tenants. The result was an unhappy tenant with a laundry list of deferred maintenance that needed to be taken care of. Those tenants decided to move out which gave me the opportunity to also switch property managers. In comes Structure Properties to save the day by finding mew new tenants and fixing my repair needs in lightening speed. I can't thank them enough but hope this review helps them find new clients. A word of advice for anyone landlord looking to hire a professional property manager; working with a bad property manager is more than 2x (maybe 3x) the work when you are dealing with issues as you need to manage your tenants and babysit your property manager. You can't go wrong by using Structure Properties! read more

Tyler Moore was our property manager at 1516 Larkin St. for nearly 4 years. He was always very responsive and attentive to whatever we needed. One time, our common area where the recology bins are located got trashed by another tenant during their move-out. Tons of boxes out of bins and a raccoon got into the trash and spread it all around. Tyler put in a maintenance request but no one was available because it was a holiday. He came down himself to get the area cleared and we were very thankful for that. The apartment itself was excellent and in great condition. Monthly rent payment can be automatically drawn which is great. I'd definitely rent from Structure again, especially if we had the opportunity to work with Tyler. read more

Had great experience with finding an apartment and being approved for lease! Ryan Daroca the leasing agent was super clear and helpful throughout the whole process so that was awesome! read more

Did anyone face a major issue with their apartment and received no support and response from Structure Property ? We have just moved into a new flat with major problems related to poorly built ventilation system creating noise and vibration disturbances above acceptable level. While we have reported the issue several times, Structure Property has ignored our report. The issues were not mentioned in the contract they have shared with us and the viewings were arranged at times were the system was off. We are shocked by the way our case has been treated so unprofessionally and we would be happy to hear any advice. read more

Ryan was very communicative and helpful from the beginning of our process with touring the home and scheduling appointments. We very much appreciated his timely responses and going above and beyond to make sure we were happy with our new apartment. Thank you! read more

Beware Property Owners AND Tenants. I have had to now make a complaint with the Attorney General's office, bring in my companies General Counsel and having to go to Court over this company. As a Home Owner with multiple properties, I wouldn't trust this company with a tree house let alone my investments. My company switch over mid-point of a lease. 6 months went by after a promise to fix a deck that is a safety Hazzard, a stove that hasn't worked in 6 months, fridge that has spoiled food as it just quits working and a washer that doesn't work. Nothing. Personally I spent $1,000's of dollars on things myself. All you will get from this company is your investment thrown away, un-happy tenants and Court battles. If this is what you want, Structure Property is right for you. This was written by a C-Suite of a Tech Company, so understand it's not written by just a unhappy renter, but a professional educated individual. read more

Overall a great place to stay. Loved how close I was to all shopping and dining in downtown Hayward. Property management (namely Alexander) very easy going, understanding and accommodating. Always a text or an email away. High ceilings, great kitchen and cabinetry, and the list goes on. Would recommend, for sure. read more

San Francisco is famous for bad tenant/landlord relationships. Somehow I've lucked out. These guys are the best -- maintenance issues are addressed promptly, communications are prompt and courteous, and both Lawrence and Drew are da bomb. You can tell they care. If I had a place, I'd hire these guys in a heartbeat and I hope they're my next landlords! read more

Great management. Just beware of giving them a large security deposit like I did. They make up a whole laundry list of items to fix after you leave and only return under 30 per cent of the deposit back to you. read more

Loved the place where I was, great location and Jesse was so responsive and always available! The Columbus Residence is in a truly great location that is so close to everything, I highly recommend it! read more

Structure has since replied to my maintenance requests and brought out a roofer to check out the situation. It seems like it might all be fixed now, but still waiting on a confirmation. I also received a call from Structure's director of property operations and he assured me the company is taking this seriously. So, I admittedly jumped the gun in previously rating them one star. read more

A wonderful management company. We have had two prior. Structure has been, in comparison, the best of the three. You will usually get a call back or text/email from the property manager assigned to your property. Ours happens to be Neha! She has been incredibly attentive, responsive and kind. She is lovely! She is great! No complaints about how she handles our property and how quick she is to get things done on our property. I highly recommend Neha from Structure for anyone who needs a wonderful property manager! read more

I've been living at B St apartments in Hayward for about 2 years now and it's been a good experience. Apartment is gorgeous and it's centrally located. Alex the property manager is responsive via text whenever I need anything. Would recommend read more

Wow - Structure made the impossible possible. My partner and I found an apartment for couples in SF! What I appreciated most in the grueling apartment-hunting process was being able to text our awesome agent, Lauren. She was so available to answer questions and resolve issues during the application process. I also liked interacting with Structure's web portal. Just super user-friendly. Highly recommend renting through Structure Properties. read more

Structure responds quickly to issues which is a lifesaver. I rented an apartment from them and when the fridge broke they had someone over to replace it the same day. So reliable.  They also show up when they say they will so I am not sitting around waiting all day....  Everyone on their team is very professional and kind. read more

My time with structure properties was awesome! The building is quiet and well maintained. Maintenance was quick on response and Alexander was very easy and pleasant to communicate with. Would highly recommend. read more

We are long time renters here in SF and have been in our place for over 10 years. All in all the experience with Structure has been positive though there is a corporate agenda behind some of the things they do. All that being said, I wanted to send a huge thanks and positive review for Structures Maintenance team specifically Rick. We have had a few small issues over the years and his team has always managed in a prompt fashion. Most recently, our bathroom sink blow a gasket around 5:30 pm and this is our only bathroom. It was after hours, but Rick answered almost immediately and had A service scheduled for first thing the next morning. Danny the repair guy was very kind and addressed the issue Right way. Honestly, I was a bit blown away by Ricks level of service and the time he took to follow up with my wife to ensure it was all taken care of. Many thanks to Rick and his team at Structure!....js read more

We were so lucky to have the pleasure of working with Brooks to find our new apartment. Right off the bat, she was communicative and thorough in answering our questions. She walked us through the entire application process and consistently checked in to make sure all of our needs were met along the way. She is a great resource and we will direct our friends/family to Brooks at Structure Properties if they are looking for an apartment in the SF area. Thank you! read more

Great properties and great service from the property managers. I highly recommend using Structure Properties when you are looking for your next place to live. You will find value, quality and responsive service. read more

Hi Deborah, Thank you for taking the time to share this email with us. We acknowledge that the language used is unprofessional and does not reflect the standards of professionalism we require of all team members. This has been addressed with this particular employee. However; your review is leaving out significant context. You have chosen to rent out a bedroom in a 12-room house with shared common spaces. We have always, and will continue to always provide proper notice to enter when required. We have record of you verbally attacking our employee while he was on site removing security cameras that were installed without the owner's authorization. Neither Structure Properties or the owner have access to this footage, so it presents understandable privacy concerns with all of your neighbors. Because of this, we denied your request to keep the cameras present and I am sorry that this is making you feel like you're not being heard. We stand by our decision out of respect for all residents' privacy. All the best, Corey E. Vice President Just to respond to this This is exactly what I'm talking about DONT rent here they will lie to make themselves look good. 1st I did not make a request to keep the cameras up, I simply asked if I could be given notice prior someone coming to work on the house since Im a young female and "random" men come in doesn't sound ideal 2nd on the "have record of you verbally attacking our employee while he was on site removing security cameras that were installed without the owner" that's a complete lie I'm flabbergasted they would say that. 3rd I do know I rent out a room in a large household, but I personally have meet all my neighbors and know who they are. Thanks Structure Properties for making my first place renting such a "great" experience. read more

Structure has been a pleasurable experience! The landlord Lucky is very kind and understanding and helpful, as well as responsive. My moving process was smooth and quick, I was assisted by Jarvis who is also amazing! Structure will make sure you have what you need and are set up well, I would definitely recommend to anyone looking to rent out rooms in some of the best neighborhoods in San Francisco. read more

We rented a condo from structure properties for many years. Our property manager , Alex was so prompt and responsive to all communication, the building was maintained very well, they offered an easy to use portal to set up auto rent pay, and they made the move out process very easy with a full reimbursement of our deposit. We would highly recommend them and their properties! read more