735 Taylor St Apartments - Igor Spitalnikov I want to give a big thank-you to Igor, our building manager at 735 Taylor St!! I recently needed some repair work done in my bathroom ceiling. From the start, Igor kept me in the loop at every step. I always knew what was happening and why, which made the whole process stress-free. Late one Saturday night, part of the temporary setup from the repair came loose. I texted Igor, and he called me back right away. He sent the front desk staff up to check on it that same night, so I didn't have to deal with it myself and he got a firsthand update. He kept calling to check in, answered all my questions and reassured me the whole time. It was clear he cared about making sure I was comfortable and safe. He had already called the plumbers that night. They came first thing the next morning to fix everything, and Igor followed up with me as soon as they did. It's rare to have a building manager who's this responsive and caring, especially on a weekend night. Thank you, Igor. You made a stressful situation feel easy. 10/10! read more

Update: Withholding My Security Deposit After moving out, and following Vera's response - Though a clarification was provided as to the water shutoffs, one was not provided to the 13+ months it took to then clean up the tarp, pile of pipes and other trash off the front lawn. The entry system does require a paid subscription to simply see who is at the door, which is a safety feature we as residents used to enjoy. I will not pay to have a SAFETY feature I once had, that my property management company has now taken away from me, while also raising my rent. Respectfully, regardless of the fact that I am no longer a resident, I did not reach out to the resident services e-mail. Even when I was a resident and did reach out to that e-mail, over half of my requests went unanswered. As they did to my Resident Manager, and the Ellie service that was also set up. So, no, the only complaints that seem to go anywhere are the public ones, which are then publicly responded to before being sent to the inbox abyss. However the reason for my return - I am now 29-days post move out and have not received a dime of my security deposit, nor a breakdown of any charges. I have sent a follow up e-mail and heard nothing. This is after my Resident Manager was a no-show to my move out walk through, and did not provide any 2-week walk through prior to this. My entire move out was an absolute mess, and now they are withholding my security deposit, bordering on bad-faith. 8 days past their legal window. read more

As expected, every interaction I've ever had with Greentree Property management has been a weeklong nightmare Property management attempted to raise my rent without giving me prior advance notice After fighting over a week with our alleged property manager named Angel Campos, my rent was finally corrected by someone in resident services/accounting Angel claimed that I had been notified arguing with me over and over again in a condescending nature, as every single interaction with him is an argument and a condescending interaction When I asked for tracking numbers and proof that I had been given this service, sure enough, USPS had not been able to deliver me notification that my rent was increasing, and in fact, there was proof that my mail went back to San Francisco. So I never received information that my rent was going up therefore I was not informed. I have multiple email exchanges where Angel told me that I should have checked my mailbox and or gone to the post office to pick up this notification that require required a signature, however, all of that would have been done if I had any inclination that this useless Property management company was trying to inform me of something. I had no idea!!! I included about six other people as I do with every email exchange as added back up and clarity, not a single person replied. I cannot stress, the fact the most absent, neglectful, unprofessional, laziest, dishonest, Property management I have ever dealt with Also - the leases are fraudulent. The leases do not follow the terms of West Hollywood city ordinances. Another thing Angel Campos should've corrected. He was notified of this at least six months ago. read more

My experience with GreenTree/True has been frustrating and unresolved. I've lived in this building for more than 40 years and have paid the posted Market Adjusted Rent (MAR) and parking charges. About seven years ago, the MAR no longer listed a parking fee. After the owners changed management companies several times, I was told I owed back parking charges. I disputed that because the fee wasn't listed on the MAR. The dispute escalated to an eviction filing in Santa Monica court. I then contacted Santa Monica Rent Control and was told that my parking space had been grandfathered into my unit since 1994 and was free. Based on that information, I believe I'm owed a refund for parking charges I paid over the years. I beat the eviction. I've been trying to resolve the ledger issues for some time. Two weeks ago, I received a three-day notice. GreenTree/True later emailed me that I should not have received it and that it would not be enforced while they reviewed my file. This brought everything forefront again, so I recently sent them detailed information from Rent Control, along with emails that I believe support my concerns about errors in the ledger. I'm still waiting for a clear response and resolution. The last time I raised these issues, it took about 10 months to hear back. I hope the company reviews the documents promptly and corrects any errors. read more

No services, no communications, - worst customer care ever! Refrigerator in our rental apartment broke down and we contacted the building manager, Neha, asking for repairs. She advised to complete the repair request online, which was done by me. 7 days later, nobody contacted us to schedule the repair, so my husband called repair company and scheduled repairs. They came next day and fixed the refrigerator. We paid them out of our pocket. Now, 6 weeks after submitting the request for reimbursement, we still waiting.... read more

THEY DELETED MY OTHER POST 825 Post is a health hazard. Used needles full of drugs, human feces and urine within the hallways of the building, and many other violations of health and safety. I moved out of 825 Post on 3/17 as part of an early lease termination. Again 3/17 was the agreed upon date that my lease would end. I reached out to Taylor Howell the property manager a month ahead of time to schedule a move out inspection. He as expected did not do his job and the inspection was never done. The day I moved out and left my keys I took a video of the apartment in the state that it was in (can be location and timestamped verified in court). In the video the kitchen cabinet door and the bathroom cabinet door are clearly intact and NOT broken. TWO days after my legal obligations of being a renter at this property have ended, Taylor goes into the unit and then takes photos claiming that two cabinets are broken. And now I am being asked to pay for those damages. The only thing I acknowledge that I need to pay for is the cleaning fee. Again, I have clear evidence that I did not cause those two cabinet doors to break and either you guys can drop this or I can take this to court. I have already opened a case with the city regarding the biohazard that this building is. The screenshots are from the video I took right before I took the keys and left As you can see in the screenshot from the video both of the top corners of the cabinets are intact the DAY OF MY MOVE OUT. Only on 2/19 TWO DAYS AFTER when Taylor went into my unit ALONE do you suddenly see these corners hanging off the hinges. In court I will be showing all the videos and materials proving that there is no way that these cabinets can be normal and functioning the day I moved out but then somehow hanging on for dear life when Taylor comes in without me. read more

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I selected one star because this was not a single missed message--it was a sustained failure of communication, follow-through, and resident support during a serious building problem. Our elevator was completely out of service from September 1 through September 15, leaving us in a sixth-floor apartment while my wife was recovering from a total knee replacement and I was dealing with a partially torn biceps. After we explained our physical limitations and asked for assistance, the porter number provided by management went directly to a full voicemail box. It took repeated calls and emails over several days before assistance was finally arranged through an entirely different number. For approximately two weeks, updates were inconsistent or nonexistent. While I was repeatedly asking for information and help, management issued us a formal lease-violation notice concerning an unrelated matter instead of responding to the concerns already before them. Management and upper management were contacted, yet neither of my last two formal complaints was acknowledged or answered. Residents were not given consistent progress updates or a clear notice explaining when service had been restored. The outage was serious enough that the San Francisco Department of Building Inspection issued a Notice of Violation ordering the elevator's repair. GreenTree eventually applied a credit of only $147.07, without explaining how that amount was calculated. My written requests for reconsideration and an itemized calculation also went unanswered. I have now had to file a Tenant Petition for a Substantial Decrease in Housing Services with the San Francisco Rent Board, submit an extensive and carefully organized evidence packet, and prepare for an upcoming hearing simply to seek a fair rent reduction for the loss of an essential housing service. What is most frustrating is the continuing pattern: residents must repeatedly chase basic information about what is happening in their own building. Communication, safety, accountability, and follow-through should be fundamental responsibilities of property management. Instead, the burden was placed on us to document everything, escalate repeatedly, contact city agencies, and pursue a formal Rent Board case just to be heard. This experience leaves the impression that management assumes residents will accept inadequate responses and remain silent. That does not justify anything above one star. read more

We keep requesting Greentree to repair the broken security box. It does not allow entrance to the building. No deliveries of food, groceries, medical supplies, life saving prescriptions.The mailman posted a note on the box stating that he can't deliver mail and packages. Please respond. Ronald Johnson and Steve Fabus #41 324 Larkin property read more

Place 57 Taylor I'll start with the positives in case you're desperately looking for a place so this is the last option. 1. Yes, it's in the tenderloin, but the neighborhood isn't bad right near the Powell Bart pretty active yes it could get loud at night but nothing crazy at all 2. The Security guards downstairs are super nice and helpful and possibly the only good thing about Greentree. That's unfortunately, all the positive I have because the Reviews are right, there is no management going on here 1. Before moving in I was told that I could come at a certain time, then I was immediately contacted and told not to come at that time, then I was immediately contacted again and told I could come at that time... so I came at that time (around 2 PM) and the leasing agent wasn't even there to show me the building because he was told, that I was told not to come at that time I ignored those red flags and moved in anyway because there was a 1.5 credit on rent (we'll get to that) 2. Many months after moving in I started seeing mice. I've got a very small studio so it got annoying very quickly. I put out some traps and managed to catch for mice in less than a week and while I've been lucky to not have any roaches in my apartment, you can bet there are roaches in the hallways. 3. Yes, there is technically a credit on the rent but in reality it's about $200 off ( or I was able to opt to get a gift card which would've been around seven or $800, but since it was a gift card, I would not be able to use it on rent so I chose the rent credit because they didn't say it was $200. They said it was points and made it sound like it would be around the same value which it won't be obviously) 4. Locks were changed on all of the doors and my key wasn't working. They have someone assigned to you who's like a helper who you can text if you have a problem. (or if you're late for rent this is that reminder) but they're actually quite the opposite of helpful. (apparently here if you're locked out after 5 PM. It's not considered an emergency even if they gave you the wrong key? So be sure to figure that one out.) but they were nice enough to know that there was a number I can call from 9 AM to 5 PM (even though I started calling at 4:45 and got no answer) I've been here six months six more and I'm free but save yourself read more

455 Hyde Street is not the place to call home! Rats, roaches, dog piss and poop all over the back patio. The garage is filthy and infested with rats! Packages are stolen constantly and management does nothing to help protect their residents property! read more

My wife, 1 yo baby and I lived on 1035 Sutter St for a year and had mixed reviews. The highs were a in-unit W/D in the city, updated appliances and the best building manager (Manny) I have ever had. He was kind, courteous and available to help at all times. The lows were the difficulty of securing parking, building layout, lack of communication with the Property Management, and rowdiness of the tenants. If you want to live in the city without children, this place is for you. Otherwise, find a place more accessible and affordable in the rental market. read more

We've truly enjoyed living at 1035 Sutter for the last 4 years! It's got an amazing backyard with a beautiful garden that's well maintained and Manny (our building manager) has gone above and beyond to make sure everything runs smoothly. Sad to leave but hoping the next tenants get as much happiness from the space as we did. read more

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Would not recommend a Greentree property in SF if you can help it. They charge all kinds of extra fees and their rents are always top of the market. When you try and dispute any fees they basically tell you it's either your responsibility to opt out (even though you weren't given a choice and they auto enrolled you), that the fees are required by their platform, or their arbitrary assessment of the fee stands and there is nothing you can do about it. The maintenance staff if a great but whoever is running the office is clearly just trying to get as much money from tenants as possible. read more

TrueRes consistently blames the previous owner of my building (8300 DeLongpre) for deferring maintenance projects but their umbrella company has owned our building for over 5 years. And they continue to defer maintenance on key infrastructure including on our hot water tank which was leaking poisonous gas in 2025. As for the the maintenance and renovation projects they have undertaken, they always take the cheap route. For example, we have a stove vent that is supposed to take smoke out of our apartment when we cook. But the stove vent doesn't have an outlet which renders it completely useless. So prospective tenants should make sure all of their units amenities actually work. Also, be warned that the free month of rent they offer is taxable. read more

Worked through complex ledger of charges with me - although at times it ran into bend and blocks. They provided all documentation so that I could understand why/what went on. Thank you to GreenTree staff. read more

Felt instant regret within two weeks of signing my lease. The building itself is nothing special to look at and I was under no impression that I would be getting a good deal on an apartment. I did expect my lease to be legitimate and properly handled. I paid my first month and deposit, only to be told two weeks later that I owed a pro-rated 8 days by Jan 6th or else I would be charged a late fee. It took another 30 days for them to show me a proper lease with my signature that explained the days I was charged for. Keep in mind that their staff is mostly located in the Philippines and not even in the US so the fact they're a Bay Area rental company is iffy at best. Even iffier is that they're actually a subsidiary of Veritas Investments, the infamous slumlord business that made their business off of distressed properties in the 2007 housing crash, only to further fleece tenants in the middle of the covid pandemic. Avoid at all cost. Newest service update: They tell us that water shut-off is scheduled for Friday but the pipes actually started leaking outside of my door in the hallway on the Thursday before. Their property (Vue De Lac) reminds me of a gritty Harlem neighborhoom from the 70s where somebody gets stabbed in the hallway. read more

Thank you for responding. To clarify, I did not raise concerns about vendor scheduling or repair timing. My concern has always been the full loss of food due to an appliance failure and the lack of response from the property manager when I initially reached out. I was sent a document to sign accepting a $150 rent credit, which I have already stated does not reflect the actual loss. In your response, you mention that policy does not typically allow compensation for food loss while also suggesting the conversation could be revisited. If policy does not permit compensation, then what exactly is there to revisit? What alternative resolution is being proposed? This is not about requesting "cash reimbursement." It is about accountability when a management-provided appliance fails and the impact that failure has on a resident's household. read more

I've been a tenant of a Greentree managed building for 20 years, I have always found them to be professional proactive, and helpful.

worst property company ever don't move into 1333 n Martel. you will regret it because they messed up all the plumbing the front of the building looks horrible thi used to be a great place to live until Greentree/true residential took over in last October read more

you can't complain about the service with Greentree property management, because there isn't any. They have not changed from their prior ways of creating problems where there is none or being solution oriented. Instead, they focus on the person who is making the complaint and create issues surrounding them to accommodate their excuses for inaction. read more

Jack our building manager at 642 Alvarado was always available, so friendly and welcoming. Was nice to know he was around looking after the building. read more

Really pleased with the service I received from Bairon at GreenTree Property Management who came in to fix grout issues in my bathroom that desperately needed repair. Not only did he show up on time to do the job but he did it efficiently and to my great satisfaction and left the bathroom looking better than when he walked into it. I hope the next time I have work that needs to be done, I get him again! He was awesome. Thank you Bairon! read more

Had a very good experience with Greentree Property Management. Professional team, fast communication, and easy to work with. Would definitely recommend. read more

In my personal and professional opinion, there is not a better, more detailed oriented Property Management Company than GreenTree Property Management! We have never had to call them back after work was performed in our unit. They are very detailed oriented and always follow-up with a survey to ensure our satisfaction. In my humble opinion, if you are a property owner seeking a professional organization that will take care of your property like it was their very own, then why wait, contact GreenTree for a quote. Brad read more

Someone took a huge shit in the lobby and left soiled underwear. It's been there for 5 days now no amount of calling or submitting work orders will get anybody to come and clean it. After 4 days someone put some newspaper down, and removed the underwear. But they just will not come and clean it. read more

Wow... so quick and accurate...If only all companies were this fast and efficient! Thank you Green Tree Staff. read more

I moved out of 798 Post st after living there almost 5 years. In that time the quality of the building went downhill, especially after new owners bought the building. The elevator is out an average of 3 days per month. The new owners insisted we use the chatbot to communicate with them. Not only was this another useless layer between a problem and communicating it to them, the chatbot did not understand anything. When I reported a missing package from the lobby and suggested they install security cameras in the mail area, the chatbot accused me of tampering with evidence. When I did get a hold of a human via email, they were always dismissive and unhelpful with an issue. Do not live here. Do not live in a building owned by this group. read more

Avoid this management company. if I could give 0 stars I would. Complaints take a very long time to address. i only rented for 1 year and had the following issues. 1. There was an issue with my toilet where it was discovered by the plumber that the waste pipe was too small. this took over a month to address this issue. what made it worst was the superintendent Vicki tried to blame me and even after the plumber told her there was an issue with the waste pipe she never said she was sorry for blaming me. 2. Rodent infestation issue. i found a mouse in my bed. I told superintendent Vicki and she did not seem to care. it took over a week for the building to address the rodent infestation issue. 3. leaving of hallway windows open. the hallway windows in the building were being left open. these windows had no screens so bugs and rodents could easily enter the building. in addition a small child could have easily fell out the window. 4. had one of the other tenants going through garbage in the garage and opening bags then spreading the garbage around. told superintendent Vicki but she seem not to care. obviously having garbage all over the garage flow would attract rodents and insects. i recommend you avoid this management company. read more

Having lived in the Sausalito Towers apartment complex for nearly 20 years, I was concerned that a new property management would radically change things. However, I found that Green Tree property management to be absolutely wonderful! They ensure everyone knows of any changes or updates via email and hardcopy. Any issues are taken care of ASAP along follow up on how things went. This is an absolutely wonderful management company that allows me to continual enjoy my complex knowing that we are well taken care of read more

I moved out in march 1st 2026 my refund was available on march 4th why am i not receiving my funds you guys are so hard to get in touch with and you guys don't have a actual office this is ridiculous like where is my money i have been calling everyday no answer and i have been on hold for 30mintues this shit is insane!!!!!!!never recommend anybody to do business with greetree ever !!!!! read more

Greentree Property Management - Property Management Near Me - San Francisco, California

Great response and very thoughtful building manager, Manny! It's comforting to know you can always depend on management!

Our unit is 85 degrees (the city came out to measure it) and they've been ducking us trying to fix it for MONTHS (tenant next door is looking to move out due to this because he can't sleep from the heat) EDIT: yes, the leak reimbursement was finally credited after weeks. The heat issue is NOT something everyone is dealing with: the problem is due to poor insulation on the radiator pipes the go through our walls. It's been 85F inside nonstop for MONTHS even when it's been cool outside, and it will continue to be that way. Our walls and floors are literally 100F+ in multiple places even though we have our heat off. Management has been "looking into it" but I VERY clearly spelled out what needs to be done: open the walls where the pipes are and put PROPER insulation around the radiator pipes so heat doesn't leak into our unit nonstop. Again: this is not a "classic building issue during the summer months". (if you're seeing this: we live at 300 buchanan, unit #102, fix these problems, and I'll happily update my review -- if this review is up, they have not fixed the work and that's what you too can expect if you live here) read more

Issue with the rent payment, have deposited the rent payment for September, got a text message that I'm delinquent and maybe getting late fees.. Building Manager does not answer text or phone calls, read more

Greentree Property Management - AI generated notice of me not paying the September rent - Property Management Near Me - San Francisco, California

Management sucks & is not helpful. They rely on AI and canned responses. They do not resolve issues within reasonable time. The staff is rude & dismissive. Will not rent a Greentree or True Residential property ever again. read more

I had a great experience. Lucas was so kind and really was there step by step to make the experience of getting into a great unit so smooth.. .5 Stars Lucas!! read more

For the Santa Monica Properties and being a tenant I'm writing a review to warn potential renters to stay away..the maintenance department is a mess taking forever to repair things. They have a big hierarchy with layers of mgt to approve everything....and impossible to speak to a live operator everything is through an ai bot...and worse the repairs they do are terrible quality.... just a warning. read more

735 Taylor St Apartments - Igor S. is a wonderful building manager who goes above and beyond to make sure we are all comfortable! He brings a bright presence to the building and always checked in on me when he saw me. It felt safe and clean to live there and my packages were always good in the lobby. Igor has a lot of knowledge about the area and is very communicative about inquiries or issues. I appreciate all his help so much, it made my year so much better. No complaints, highly recommend, 10/10! read more

This is a response to Greentree: if you are committed to "making things right" give me a discount on rent. I'm paying full rent on a unit with below standard living conditions. I don't know why you keep mentioning PG&E, I don't pay PG&E, that's not helpful at all. Why do you bother responding to reviews if you are not going to take any action? read more

would give it zero stars if possible. worst rental experience of my life and in SF. AVOID AT ALL COSTS. property management is almost completely unresponsive, even to urgent safety matters in the building. in my specific building there was a known and repeat issue that was a danger to residents, and GreenTree refused to acknowledge the problem and made no effort to solve it. read more

Elise was so helpful in helping me resolve difficulty using BILT. She was patient and very professional. Greentree Property Management has a real gem in their office! read more