Robert Link and S&L Realty use questionable tactics on rental property listings. A rental property will list at a certain price on Zillow, Trulia and/or Craigslist, however, the actual rent on that is much higher. This has happened on more than one occasion, and the most recent occurrence listed at one price and at the rental unit showing 18 hours later, applicants were told the rent had increased nearly $200. Many large property management companies use AI to determine rent prices and, while not illegal, this practice has resulted in several class action lawsuits. read more

This property management company does not respond to maintenance requests, or any emails for that matter. If you send an email to follow up on your maintenance request, they get angry and tell you to submit it through the portal... which they do not monitor or reply to. They also don't answer the phones... in the 1% chance that they do, they're extremely rude and still unhelpful. The laundry machines on site jam every other week and their only solution is that the building owner has to use his key to empty the quarters. What happens when he gets COVID and is quarantined? NOTHING. They won't even call a locksmith to resolve the issue. It's just "oh sorry the owner has the key." Every tenant in the building has had the same experience with S&L to the point where we've started a group chat to try to resolve the issues ourselves. If you can, avoid renting an apartment that's managed by this company. read more

There was an active leaking from our bathroom to the unit below-which is used as an office for S & L Realty. Robert came in to my apartment and started to behave aggressively and blame us for installing a bidet attachment on the toilet. Robert shouted at my roommate and unfortunately used an irritating language and said that "you (tenants) have F***ING responsibility to stop the leaking. Robert slammed the door when he left. After his aggressive visit, I called him and asked why he acted in a such an aggressive way. He did not let me speak and shouted at me too. Please do not rent any properties from Robert if you do not want to be treated like us. read more

I have been a rented several apartments with S&L For over 10 years. They are great people and I am happy to write this review about their service My interactions with the office to be really nice pleasant and they are always willing to help With very little issues to ever report , when I ever had an issue it is always taken care of pretty quickly. I have referred several friends to them as well read more

Ignored washing machine repair request for months. Replaced two external gate locks with one for "convenience" when safety should be the concern. Overall quite contentious on the phone. As a property owner I would never use S&L because a good relationship with my renters is important. read more

Robert Link - S&L Realty - Mr. Link approved "functional" dryer that sprays a lint mist. Used by expecting mother. - Real Estate Agents Near Me - San Francisco, California

I was going to use the property management office of this company to rent an apartment. I paid there application fee and was approved, but I had questions regarding their process to move in. I called the office and got the rudest office assistant! She proceed to tell me it was the law that the first full month of rent was to be collected up front! Even though it was moving in on the 10th of the month. When pressed for details of the law she put me on hold and just transferred me to someone else. Who said it's no the law but their policy because they've been burned so many times. Also they changed the deposit amount twice and didn't honor that I was told two free months of rent. There was a pattern here of not be truthful about fees and hidden costs to move in. Plus their office person thought she was a lawyer! I'd beware of this company. read more

I currently live here on 1400 GREENWICH. Do not rent here or from this company. Unit constantly needs fixing and they are unresponsive. I was with out power for 7 days had to have a family member come out and fix it. Lost my key and they didn't respond I had to go over there in person and ask to be helped. Curtains have been broken since I moved in 6 months ago yet to be fixed. read more

My now-husband and I just moved out of our apartment, managed by S&L Realty, after 6 wonderful years. I still stand by my review of 5-stars. S&L Realty was always responsive to our requests throughout the years, and have been wonderful with helping us out with our needs. We'll miss our old apartment. If you're looking for a property management company, choose them--your residents will be very happy! read more

I've worked with Robert on a number of projects as one of his vendors. His professionalism and caring are readily apparent. He makes sure his tenants are taken care of while not creating impossible demands. When people need our service, property managers are known for freaking out, not Robert, he stays even and reasonable. A pleasure to work with. read more

I just moved in at the start of October but, for the time being, I'm happy to say the rental process was pleasant with Natalie for our apt in Pac Heights. I can't think of another way to say this but, she was "an actual human" about the application process. Returned email, showed up on time, SMILED, shook hands, answered questions - the full nine yards. Remarkable that that's a bar to clear in life but, you'd be surprised at the absent social skills of many realtors and leasing agents these days! On this last apartment search I have seen what I will only define as "some things". Very pleased to have found no communication oddities here. Viewed one day, approved the next, dropped off the deposit check the day after that, took possession about a week later - start to finish a flawless process! Very pleased with our tidy well maintained space. Thank heavens for small miracles! read more

Edit: This review is for a particular individual S&L Realty works with. One of the most unprofessional real estate agents I have come across in my 3 years of living in the Bay area. 1.) Tatiana puts up the ad on Craigslist but doesn't have time to show the place (she was busy attending a concert). So she lets random people in by themselves after telling them the entrance code over the phone!! If you would give ANYONE the entry code, what's the point of having one? 2.) They want Cashier Checks to be dropped off at a random address over the weekend without anyone being there. NO Thanks! 3.) Wants me to sign the contract without even meeting a single agent and walking through the place with them! Again, NO Thanks. 4.) Unnecessarily pressuring me to get into contract and sign a one-year lease because 'someone else' is ready to go. I ask can we meet and talk once? Again Tatiana is so busy she doesn't have time. Probably going to another concert, who knows? Well if you don't have time to come down for a showing or to meet a prospective tenant and answer their questions - shouldn't you be in another profession, let's say phone support for a 1-800 line? Too bad because it was a good apartment AND I was offered the place in the end. But I said No because I don't like to work with the worst agents in San Francisco. read more

This review is LONG overdue! I have been living in my fabulous apartment for over a year now, and I LOVE IT! Rob Link at S & L Realty is amazing. He made my apartment search quick and easy. I was in a pinch and needed a place asap and I was so lucky to find a place in his building. My apartment is beautiful, and newly renovated...the building is kept clean and updated, it's the best apartment I've lived in, in SF. Thanks Rob for helping me find my fabulous home! read more

I'm a concrete contractor in SF and I've worked with Robert Link of S&L doing sidewalk repair projects in the city for properties that S&L Realty manages. He is the consummate professional. His communications are clear and timely and as someone who has worked hard to establish myself as the gold standard in my trade, Robert is as much so within his line of work! Too many people in the world these days have forgotten about how important it is to give quality service to the people they work with and how to respond in a reasonable amount of time. When Mr. Link and I work together, I never have this concern. I look forward to opportunities to work with S&L whenever they need me. I've worked with many property management companies in SF and S&L is the best! read more

We are in love with our apartment! And we are not the only ones everyone that comes over to visit gasps when they see our view. We really did luck out when it comes to finding a beautiful, safe, and affordable apartment in San Francisco. S & L Reality made this all possible. My husband and I were moving from Boston to San Francisco which can be hard and stressful when looking for an apartment across the country. Everyone at S & L Reality (especially Liz) worked with us to make it as stress free of a transition as possible. Whenever there are any repairs that may need to be done S & L Reality has this done within a very timely if not a surprisingly fast manner. Not only have they been so kind and helpful to us, but when my brother was relocating to San Francisco they were equally as accommodating when he was interested in one of their beautiful units in pacific heights. I adore the Link family that runs S & L Reality company and if you get the opportunity to rent from them you are in for a San Francisco treat. read more

Liz found us our dream home in Marin. She was able to close the deal despite multiple offers and worked late in the evenings revising our counter offer. Liz worked tirelessly showing us numerous properties and was always upbeat with thorough research such as what the homes previously sold for and what would make a competitive offer. We had some complexity regarding the timing of our deal and Liz was on top of the critical dates as well as tracking the various inspections and disclosures. Working with Liz also has the benefit of getting input from her brother, Rob, and her father, Kurt, who are experts in not just closing deals but recognizing whether a particular home is a sound investment or not. As a first time homebuyer, this experienced intel had a significant impact on our ability to make an informed decision. We could not have been happier working with S&L Realty - Liz is amazing! read more

My husband has asked me to write a review on his behalf. He's not one to Yelp or use social media to write reviews, etc. but he is so pleased with his experience with Rob Link at S&L Realty that he wanted to share it with everyone. S&L Realty manages his family's apartment complex in San Francisco and they have done an excellent job. They are very professional in everything they have done for the complex, from remodeling the units, quickly finding new tenants, keeping up with the maintenance, to promptly answering any questions/concerns. They have definitely turned the apartment complex around and now it is doing great! We highly recommend S&L Realty! read more

I'm not entirely sure why this realtor has a 5 start rating on Yelp. From my own personal experience, I found Robert to be arbitrary and discriminatory. At first, he was genuinely nice, but one week later, after my family and I had submitted our applications, he went MIA and stopped returning our phone calls. We called his agency multiple times, and left him multiple messages and voicemails, and he never got back to us. A week later, we found out that the whole time he wasn't planning on accepting our application, but didn't feel that it was necessary to let us know. I would never recommend Robert to anyone I know after the experience my family and I had with him. read more

My boyfriend and I rented a lovely little 1 bedroom at Pacific and Van Ness from S & L Realty from July 08 - July 09 and I have to say, this was the most professional renting experience I've ever had. Isaac found the apartment while I was still living in another city, and when I showed up, they brought the contract to my apartment to have me sign. We just received our deposit in the mail, and they sent us ADDED INTEREST accrued over the year. I've never heard of such an amazing thing! We had next to no problems, but they were always prompt with sending someone if we did. I HIGHLY recommend renting from these guys - you will be treated fairly and professionally from start to finish. The only reason we moved out was because we had to move to Davis, I'm amazed at the service we received! read more

S&L is the management company for the apartment I rent. They are awesome with repairs, quick and I never have to worry about timely repairs. This Memorial Day weekend, my toilet stopped working -- I sent an email. Like magic, it was like little plumber fairies came, fixed it, and disappeared! No mess, you would never even know anyone came in! read more

Robert and the S & L team has made moving so easy and any request we have put in has been taken care of right away. I would recommend S & L Realty to anyone looking for a property management company along with any tenants renting a home in which they manage. Thank you! read more

I been in the bldg. industry as well as a property owner/mgr. for over 35 years. Now retired - I sought a property mgmt. office and was given the ill advise to consider S&L Prop. Mgmt.. While S&L admin. office was orderly and well managed by Liz n Mary - the site manager, Rob Link, was unreliable, irresponsible, fails to perform, and he does not have the landlord n property interest in mind. I've given Rob multiple (up to 4x's) notices/instructions of which he either ignores, fails to act on it or bungles it. His mismanagement has caused me to lose a great amount of money. Here're examples that lead to departing with S&L after a few months: 1) simple management duties (for important documents) ignored by Rob after requesting 4x's: a. obtain Annual Smoke Detector Survey from several tenants who did not complete the form, b. obtain 4-year warranty from plumbing contractor who replaced underground sewer line, 2) site management duties Rob failed to perform properly after given multiple instructions: a. to install backflow valve on sewer repair in the proper location, b. to have roofers correct/repair exterior wood trims damaged by roof workers. Rob said roofers "caused no damage" yet it cost me ~$1K to repair/correct. 3) Rob did a move-out inspection (I assume he did) on a unit occupied for 3-years and returned tenants full security deposit. Rob said if any move-out work required it would "cost little if anything" yet it cost me ~$1K to restore unit to acceptable move-out condition. To property owners who care about their bldg. n investment - be very mindful and attentive who you consider to run your management. read more

It is refreshing to find a landlord/rental management company that can provide such Excellent service these days. + quick responses + friendly staff + great customer service I was sad to move, but was upgrading my place. I received my security deposit back in full within 3 days after turning in my keys. Keep up the great work S&L REALTY! read more

My husband and I wish to speak up about the fantastic team of Robert, Liz and Kurt Link of S + L Realty. They've managed the apartment building we live in and very much appreciate their professionalism, quick actions dealing with problems, friendliness and persuading the owner to spend money on her building. Before S + L was hired to manage our building in the Mission, it was a constant headache just trying to get our calls returned from the owner, who lives out of state. Now, whether we need plumbing repairs or the internal fire alarm system or electrical wiring need maintenance, the Links get a contractor here sometimes in hours and stay on top of problems until they're solved. We also want to thank them for performing a miracle. As I write this, painters are on the scaffolding outside our front windows preparing to slap some new colors on the facade. The owner should have repainted the building years ago. We don't know how, but the Links team persuaded the owner to finally upgrade her building with a fresh coat of paint -- something we thought would never happen! Final point. When we had a rodent problem because of work being done on a neighboring building, a few rats were getting into the basement and we found one dead on a weekend. Kurt himself came out and removed the dead rodent, on a weekend, and the next week had a pest control company care dealing with the problem. Yes, we're fans of the Links! read more

Liz and Robert at S&L Realty are incredible people; professional, efficient and compassionate. I rented from S&L Realty in 2008 and again in 2013. I returned because I know they only rent clean, updated, and high-quality properties. They maintain their buildings inside and out, any needed repairs were made quickly, and it is clear they are a company committed to taking care of tennants. When I was disorganized, they were patient. When I had changes with my timeline; they were flexible. When I visited the sunny main office on Geary, I was greeted with friendliness. They made our communication super easy and pleasant. I will continue to recommend friends, coworkers and family to check their rental and sale properties. I would like to mention that I have rented from agencies in Chicago, San Diego, and Oakland. San Francisco is the most competative and complicated city I have found with regard to rent. No other agency has offered service the way S&L does. read more

I have a rental propery in San Francisco and currently reside in Hawaii. So when my tenants of 7 years moved out I needed someone to help make the transition, such as, making any necessary improvements/repairs and getting potential renters for the unit. I am very happy that I contacted Rob at S&L Realty first and never looked back. He did a super job with the improvements and did all the leg work for me which was invaluable to me so that I did not have to make multiple trips. It gave me an incredible peace of mind knowing that I had someone that was competent and reliable. He kept me informed through the entire process on all the updates and the costs so that there were no suprises to me. I am extremely happy with his professionalism and promptness with everything. Lastly, my tenants have already contacted me and raved about the place so that speaks volumes!! Thanks Rob! read more

For a long time SFer I thought I could take care of my apartment while I was away for an extended time out of state. Finally I decided to get management company S&L to help me manage my apartment and leave it to the pros. Enter S&L.. 1. They gave me a comprehensive price to manage my apartment with multiple services. I had to look at it 2x to make sure it was real as it was way better than the chains. Its because they are local and dont have stupid overhead charges like processing and fees that they add on and then remove to make it look attractive. No thanks. 2. When I had to move new people in? No worries...walkthru done!! Evaluation of house? Done! Bullet proof contract? Done. Security Deposit? Wired! Items that were laying around that needed to be hauled off? Done!! 3. S&L staff took care of the small details with the place and you know how hard it is to get a legit contractor in the city to do the work. S&L has a great relationship with their guys and very professional. 4. All the tenant evaluations were done via email with writeup and personal notes answering my specific questions and concerns! 5. Their team even picked up documentation that I was supposed to "own" scanned it and sent me a copy after forwarding it to my processor!! Hands down best team I have worked with, approachable, and being local know the housing market, and will not lay on layers of BS other companies will to take advantage of SF redhot market. Honest and they go the extra mile to make sure you dont have to! I know my apartment is in good hands... read more

Robert has helped me purchase property in san francisco on multiple occations. His expertise in the condo conversion and TIC proces made a huge difference in maximizing our profit and saving time. He is one of the most knowledgeabl and hard working real estate professionals I know. read more

Rob served as my agent during my first purchase earlier this past year. Have you ever seen 'The Money Pit' w/ Tom Hanks and Shelly Long? ...yeah, that's what we ended up in. It's a great spot and ultimately we're happy. But man, we ran into a lot of obstacles. Granted, these aren't typical and I suppose we're just special. Seriously though, buying is a tough process and if things go south you want to feel like you have support. Rob really stuck with my TIC partner and I through a the arduous process that did end finally. He's even been helpful since with referrals to appropriate contractors/resources, attended my meeting at the Dept of Building to help facilitate permit issuance of some work that I did which went really smooth. The purchase has been a good move and we're happy. But when you get involved in situations that you're not that familiar with, it's reassuring to have someone who's well versed and supportive. I'd definitely recommend Rob for professional buyer or seller representation to anyone looking for an agent who has extensive knowledge of SF market, Rent control ordinance, and good trade industry contacts. read more

WOW. This company has the process down. I called, had an appointment to see the place within 20 minutes, I was greeted professionally and promptly by Rob Link, I was shown the place, knew I wanted to live there, applied online, Rob pushed my paperwork through, I was approved, and he sent me an electronic lease I could sign later that same day. No ink, trees, trips to Kinkos, waiting, worrying, nothing. No need for physical paperwork, the credit report was run promptly, the application to fill out online was easy and only asked the most important questions, and working with Rob and the team was a fantastic. I will update this post again when I start living there, but from an application to renter transition, this couldn't have been better. After touring 5 places before this one and finding my initial interactions with the landlord, management company, etc to all be lacking and seeing poor Yelp reviews on other companies, I know I will have no qualms working with S & L Realty. They are very professional and extremely kind. read more

I had the pleasure of working with Rob to secure a new apartment in SF. In a tough and competitive market, it was great to work with a professional who was as responsive as Rob. He and his team were able to move quickly and allowed me to land a great apartment. I would happily work with Rob & team again. read more

I have been in a flat managed by Rob, Kurt and Liz Link of SL Realty for six years now, and feel so lucky to be in such good hands. I feel they genuinely have my interests at heart, and want to make my living experience as comfortable as possible. They are responsive to maintenance requests, and even helped mediate a little tiff with a neighbor at one point (the neighbor and I have not had a problem since, and it was 4 years ago). They are extremely approachable and down to earth people and take their job very seriously. read more

When we found out we were moving out of state we decided we couldn't give up our house in SF. Were we every lucky to have Rob and S&L Realty help us rent our house and in-law below! While we were trying to figure out everything we needed to do for the move, Rob took care of pulling the comps and came up with a rent we were thrilled with, listed the house and had it rented within the first day of the listing. When our renters moved out of the in-law and we were across the country, he took care of everything again and managed all the work that had to be done in the unit from painting to carpet cleaning. We've had both tenants for over six years and couldn't be happier. Rob takes care of any repair issues that come up and has been readily available for both the tenants and us whenever we need to get in touch. He's taken all the work out of the rental process. We highly recommend Rob and S&L Realty! read more

I am so thankful I found Rob Link and S&L to manage my condo in SF. I had moved back east to care for my parents and left my condo as is for over a year. I finally had the time to fly back to pack and ship my belongings but had no time or clue how to update and rent my unit from 3000 miles away. Enter Rob and his amazing team. The day after I left SF and the empty condo that had been my home for 22 years Rob had painters in to paint the entire unit including the repair work to the walls. Next came the installation of the hardwood floors, followed by the delivery and installation of all the new appliances. While I had approval over all the updates, I had none of the effort required to line up and schedule all the work needed to make my unit competitive in the SF market. I was sent photos of all the work and of the finished product. My place never looked better. Rob found a great tenant within the month and now my condo is rented and profitable. He has proven to be reliable and capable and I look forward to a long and mutually beneficial relationship. read more