I wanted to reach out again and compliment my building management, Citibrokers Real Estate Co. If…read moreyou are a landlord and want your tenants to be taken care of, I strongly recommend Citibrokers real estate, Justin runs a well-organized company with a quick response timing for repairs. I continue to be very impressed with their service! They have a professional team of contractors and office representatives. My representative, Ethan, is so kind and wonderful to work with. If you are a landlord and want your headaches to go away, this is a terrific management company that I would highly recommend. This might give you a chance to go enjoy a vacation to Hawaii free of concern or worry about your property. Thanks again to everyone at Citibrokers Real Estate. Your tenant, Fred Wallace

Citibrokers has been a great property manager for us these past couple of years. My wife and I have…read morealways dealt directly with Justin Sisco and he and his team are some of the most professional, understanding, and knowledgeable people we've encountered. We never got the run around about certain issues, Justin always responded in a timely manner, and the building has always been spotless & most importantly, secure. If I wouldn't have known, I'd have thought that Justin owned the building with the amount of attention and care he has for it. Citibrokers is the real deal.

This property management group is a gem…read more It's common to hear about property management companies that take forever to address maintenance requests or are impossible to get in touch with but we've had the best experience renting a property managed by Hogan & Vest/Structure Properties. We've rented for over 5 years and have always found their team to be super responsive and friendly. They go above and beyond to ensure their properties are well maintained and that tenants are taken care of. Thank you Ellen, JC, Sam, and the rest of the Hogan and Vest team!

My property manager Ty Harris shut off my electricity without warning. I spent almost two days with…read moreno power, only to find out from PG&E that the issue was internal. When I went to check the breaker as instructed by PG&E, the lightbulbs in the basement had been removed and it was pitch black. While I was trying to flip my breaker on, my back was turned and Ty Harris (who doesn't live in my building) came up from behind me and physically assaulted me. He hit me, threw me into a concrete wall, put his hands all over my body ripping at my skin, and chased me up a flight of stairs... I was bleeding from multiple areas. This is a premeditated assault. Violence.. There has been no apology from structure properties, no explanation for his behavior. Why do I have to explain to human adults that unlawful violence is bad?

Jackson Group was my landlord for 2 years. Very low fuss, easy to work with, attentive to…read moremaintenance needs, and move out was a breeze. Shout out to Austin, who helped support on the move out, even offering to pick up a couple packages that were delivered to our old address. Among property managers the best I've experienced.

I lived at White Lily Flats when JCG bought it. They were very uncommunicative when they decided to…read moresell my apartment. they never told me. I had to ask when I began getting notices that my apartment was being shown by realtors if I was going to be allowed to renew my lease for a 5th year. They were indirect and would never give me an answer. Then, they told me they would work with me to have a new apartment on the 4th floor for a comparable price, which they planned to retain as rental units. They didn't do that. The only good thing about the whole situation was that I was allowed to break my lease and leave early with no penalty since they sold it without telling me. Or even allowing me the opportunity to consider buying. With that said, the 4 years I lived at White Lily under Dewhirst management were great And I highly recommend Dewhirst Properties.

Working with Janice Lee is the best decision a seller can make. As a top San Francisco listing…read moreagent, she brings an elite level of expertise that truly sets her apart in the competitive Sunset District market. Janice is a strong seller agent who takes full ownership of the process. Her deep local knowledge and Chinese language skills allow her to bridge cultural gaps and connect to buyers across a diverse pool, ensuring no opportunity is missed. She is a top negotiator who doesn't just aim for a quick close but for a price that often exceeds expectations. Beyond her results, Janice has an incredible reputation in the industry and is great with agents on the other side of the table. This professional rapport and her stellar reputation make every transaction smoother. From coordinating strategic renovations to high end staging, she manages every detail with precision. She consistently achieves sale prices well above the asking price through data driven pricing and smart marketing. If you are looking for a real estate agent who is responsive, professional, and delivers world class results, I highly recommend reaching out to Janice Lee.

Janice was extremely helpful with assisting with my grandmothers estate in San Francisco. We had…read moreinherited it but didn't know what to do. She presented options, gave us personal as well as professional insight and made sure we were comfortable in our choices. When all was said and done, we walked away pleasantly surprised and more than happy with the services rendered. I can heartily recommend her

From the first point of contact until contract finalization: our experience with Rentals in SF was…read morenothing but supporting, fast, flexible and friendly. Thank you Taylor, we just love our new home!

Rentals in SF is one of the honest ones in the city…read more Me and my partner initially applied to a unit in Noe Valley with Falisha. The app was straightforward and they use a local company Able Screening for the background/credit report. While we didn't get it we were able to use the same application for another unit in the panhandle within a month. Finally, we found a unit near USF and talked with Jackie and Liz about our interest in it. They prefer email, so it was hard to find someone to call. However, once things got kicked off they were prompt and responsive with email correspondence. The onboarding process was straightforward, and they were clear about the initial deposits, rent, commission and scope of their business. Very positive experience overall with the 3-4 times we toured units, and we love our new apartment!

Avoid this company - Inconsistent and unprofessional. I had…read morea terrible experience with this management team, specifically Rebecca. After a virtual tour, I was told by one agent that I could lease the unit without an in-person visit. However, Rebecca later refused to review my application for that exact reason. When I requested a refund due to this conflicting information, she claimed the application was already "processed"--yet simultaneously told me they couldn't process applications until an in-person tour occurred. The lack of transparency is alarming. To top it off, Rebecca was condescending, ignored multiple emails/voicemails, and eventually hung up on me when I asked for a status update. Based on their history of aggressive responses to negative reviews, I expect a similar rebuttal here, but the facts remain: their communication is poor and their policies are contradictory. I would avoid as a renter and would never use them to manage one of my properties.

"You'll Get Better Service from a Parking Meter"…read more If you enjoy being stonewalled and left to mop up the mess of your property manager's negligence, George Goodwin Realty is your dream come true. As a long-term customer and tenant, I was naïve enough to expect professionalism when offering to contribute to a remodel and repairs to upgrade their property. Instead, I was left to personally negotiate, manage, and ultimately salvage a botched project--while Goodwin Realty ducked accountability and passed the buck faster than a hot potato. Despite having a contractor of their choosing, approved and scheduled through their office, they now claim the arrangement was entirely "independent," abandoning their long-time tenant and their own property owner to sort out the fallout alone. Their contractor pulled out mid-project while demanding full payment for unfinished work--leaving me with an unusable bathroom, broken phasing promises, and a hefty invoice for tasks not completed. To make matters worse, the management team responded with contradictory statements, denial of documented facts, and a remarkable commitment to not reading their own emails. Only when the property owner intervened did progress resume--without any meaningful involvement from Goodwin Realty, who instead issued a final email cutting off communication entirely. This is not just poor service--it's dereliction of duty. If you're a tenant considering working with them, or a property owner thinking of hiring them, ask yourself if you want to be dragged into managing disputes they create. George Goodwin Realty doesn't manage properties--they mismanage expectations and disappear at the first sign of responsibility.

After searching for a single-family home in the Sunset and Richmond districts for more than two…read moreyears, my wife and I were lucky enough to meet Fred Meng at an open house. We decided to work with him, and it was the best decision we could have made. What truly sets Fred apart is his deep-rooted connection to the city. As a San Francisco native, he has an incredible understanding of the history and architecture of these homes. He spent a significant amount of time educating us on the nuances of the market with genuine patience--we never felt rushed, which was a breath of fresh air after such a long search. His advice was always constructive and, most importantly, effective. In a market as competitive as SF, Fred helped us successfully navigate a deal for a home in the Sunset District that wasn't even on the MLS. Finding an off-market gem after two years of looking is no small feat, and it's a testament to Fred's expertise and local network. We couldn't be happier!

It was extremely serendipitous that my husband and I met Fred at an open house, which led to him…read morebecoming our realtor. He follows your lead in the home buying process, providing as much or as little information as you wish. As first time home buyers, we welcomed any and all details and he was always willing to take the time to explain things to us, even when there were extreme lulls in our search. He is extremely communicative and makes an effort to work with your schedule, regardless of the time of day and it makes you feel like you are his only client, even though you know he is ridiculously busy with others. Even after you find a home, Fred continues to be an amazing resource and can connect you to different individuals you may need, such as a loan officer, contractor, etc. We have greatly benefited from Fred's expertise and are very thankful to have had his guidance through our journey and would highly recommend him to anyone searching for a home to buy or sell!

KeyOpp is for the owner who wants to unblind from the stress and hire a partner who operates at a…read morehigher level. What the CEO and owners have promised me they delivered without any issues. If you're lucky enough to work with Mr. Yu and his team on your San Francisco market rental property, you're in the best hands. Highly recommended.

I moved into a keyopp property almost 2 years ago. The first thing I noticed was that it was a…read morelarge 2 1/2 inch gap under the front door way to my entrance. My first thought was many rodents could get in here. So I called the company and they sent out the contractor who had originally did all the renovations in this home. He came out and gave excuse after excuse and finally just put a weatherstrip under the door, which still left a 1 inch gap for rodents to still get into. So this past week I have been cleaning up about 12 large rat droppings and mice droppings in my home. I made a request for them to come out and look at it on the 19th. Nobody called to check on anything the next day and I just saw a request for them to send someone out on the 23rd. So I called them and explained that I cannot live here with an infestation of mice and rats in the house. And if they could send someone out sooner as I have nowhere else to go. They said they would call me back. I never received a call back from them. Meanwhile, I called them again later on Sat night after coming home to check on the rat traps I set up myself and finding my house yet again covered in rat poop. I said you need to send someone out immediately to deal with this! I'm not waiting till the 23rd. Calvin said he would get the pest company out Sunday morning at 9 am. He also stated we got confirmation from the owner that we will give you $88 a day to go find a place to stay while they look into the rat issue. I'm sorry I stated that is not enough money to stay anywhere in SF and that I've been crashing on a friend's couch for the last few nights with my dog. Calvin and Lawrence said all they were approved to give me was $88 a day and that they would call the owner of the home and see what they could do. I never received a call back. I showed up the next morning and the pest control guy was 45 min late. He spoke no English so I couldn't explain anything to him without using chat gpt. I showed him the gap and hole under the door and the holes in the wall that had been there ever since I moved in. He just shook his head and said via chat gpt that rats will definitely be able to get in to your house. He looked at all the rat and mouse poop that had accumulated overnight since I had just cleaned the night before and said that the place was infested. The pest guy said this would take a few more days to deal with. I called Calvin and stated what the pest guy told me and that I have no place to stay and could ask my friend if they minded that I crash on their couch again. And I said you didn't get back to me on me getting compensated for being put out of my house. He said I can put you up in an Airbnb for only 2 days. I said I've already been on a friend's couch for 3. I don't want to move all my stuff again. Could you please just talk to the owner and come up with a higher amount to be compensated for my trouble. He said he would call back, but never did. The next day, the pest control people came again, cleaned up all the rat poop and put out toxic chemicals into the house to keep the rats from coming in. I sat outside of the house in my car for four hours. I told the pest control guy that I needed to leave because I didn't want to be around the chemicals. I asked him to please lock the house. He told me not to worry and that the upstairs and downstairs unit would both be locked up when he left and that he would send me a text message. At 5 PM I received a text message that the house was finished. And that I couldn't go back until late tonight, but if I had a dog that I shouldn't come till the next day. I told him I will come back tomorrow please just confirm again that the house was locked. He confirmed back with a thumbs up. To my dismay when I arrived this morning that my front door back door and front gate were all unlocked. Upon calling Keyopp management company I left a message stating the security concern. To which they still haven't responded to. The only response I got was from the pest control company who stated that I made a complaint about him and now he will lose his contract with Keyopp management company. So I like that they have taken the time to respond to the pest control company but not to me. After waiting for 2 hours for a response. Calvin finally responded that he apologized for the security issue and that he was able to approve me for $100 a day for being displaced out of my home and a $50 Starbucks gift card for them not locking up any of the house. Wow, I don't even drink Starbucks and that doesn't even begin to fix the issues that I have with your company. Your company is so unprofessional, you never respond in a timely manner to anyone. The quality of work from the people that you send out is poor. I wonder what you're charging the owners of the houses for you to improperly manage these homes.

I lived in a Unif property for four years and never once had a single complaint with them (or a…read morerent increase). Maintenance was super smooth, putting a request in the app and they would come the next day every time to fix the issue. One time a roommate broke one of the blinds in her room, and our landlords.. replaced them with nicer blinds. When we were renewing our lease we got an email asking if there was anything that needed upgrading in the house or that bothered us. Eric and Allen were always very responsive, we get cookies on the holidays, 10/10 renting experience would rent again.

Unif has easily been the best property management company I've ever interacted with in the city…read more I've lived in one of their properties for 3 years. They are always incredibly prompt in handling my requests. They have been a lifesaver for everything from providing referral letters for future landlords and helping me with paperwork, to checking for mail that was sent to my old address and quickly addressing maintenance issues. I've even had to call them when I was locked out, and they responded promptly. To top it all off, they sent lovely cookie baskets during the holidays, which was a thoughtful and personal touch. Unif's team has consistently shown a level of professionalism and care that is rare to find. I highly recommend them as a property management company that is reliable, kind, and genuinely helpful.

Been w Raskin Real Estate since 2001, my mom with them since early 70's before that. Highly…read morerecommend! Mr. Raskin, Nick, Zena, Allie are the best. Fortunate to have them managing my property in SF. Lucky to have great tenants over the years.

We have had a number of issues while living at a Raskin Real Estate Property since February 2009…read more The day we moved in and got our keys, they gave us the wrong keys so we had to wait for a locksmith to come and rekey the house. Then we noticed that none of the doors within the house worked properly so we had to wait another two weeks for those repairs. The water in the house upon moving in was rusty and the kitchen sink barely worked. These repairs were not made until May 2009 and involved city inspection and notices. Next, the kitchen light stopped working and again we had to wait for repairs and issue notices from the city. Recently, our outdoor lighting stopped working and a leak from the unit upstairs caused a whole in our shower ceiling. The plumber came out to fix the upstairs unit, however, no repairs were made to our house and it still leaks when their shower is running. There was also a graffiti incident which the owner was responsible for cleaning, but given the past issues with them, I decided to clean it myself. When I tried to hookup a hose to our outdoor facet, the hose would not run because the facet had been rusted out. The plumber and city inspection have come to review these repairs, but nothing has been done over the past several months. This company is run so poorly and disorganized that I am at my breaking point and unsure of what to do. This past month they lost our rent checks (around the first you can expect to see a number of checks/envelopes sitting on a doorstep, sounds pretty safe, I know) and they claimed to have no way of contacting us because they do not have our phone numbers. I don't understand what kind of property management company would not have their tenants phone numbers and why they would not think to send us a notice through the mail. When we called them, they said that to reimburse us for their mistake they would take off all late fees that we have incurred. If we were charged for late fees over the time we have lived at this residence I would have liked to be notified. I have contacted the city officials a number of times and the Better Business Bureau about their poor managing. If you are looking at a property managed by Raskin, don't do it! They are a hot mess of problems that will make your life a living hell. Oh yeah, and Theo up there, one of the two good reviews Raskin has, is their locksmith who rekeyed our house and fixed our doors. Upon leaving he said "damn it feels good to be a ganster," very professional, thanks for your help Raskin. not.