Jackson Group was my landlord for 2 years. Very low fuss, easy to work with, attentive to maintenance needs, and move out was a breeze. Shout out to Austin, who helped support on the move out, even offering to pick up a couple packages that were delivered to our old address. Among property managers the best I've experienced. read more

I lived at White Lily Flats when JCG bought it. They were very uncommunicative when they decided to sell my apartment. they never told me. I had to ask when I began getting notices that my apartment was being shown by realtors if I was going to be allowed to renew my lease for a 5th year. They were indirect and would never give me an answer. Then, they told me they would work with me to have a new apartment on the 4th floor for a comparable price, which they planned to retain as rental units. They didn't do that. The only good thing about the whole situation was that I was allowed to break my lease and leave early with no penalty since they sold it without telling me. Or even allowing me the opportunity to consider buying. With that said, the 4 years I lived at White Lily under Dewhirst management were great And I highly recommend Dewhirst Properties. read more

I lived in a property managed by Jackson Group for a little over 2 years, and I found them to be friendly, responsive, professional, and not cold or "too corporate". read more

Ive had the pleasure of working with Austin at JGPM who was incredibly transparent, quick to communicate, helpful, professional, and kind. My landlord just changed property management groups and I still wish I was working with JGPM. read more

Jackson Property Management were our property managers while we rented in SF. They were responsive and attentive to our needs.

Austin & Anissa were great! Super accommodating to our busy work schedules in showing the apartment and we ended up moving forward and being accepted within 24 hours. We had a ton of questions and they were incredibly responsive to phone calls and emails throughout the day! Such a 180 from our previous landlord read more

I have worked with the Jackson Group for many years. Having rented my first apartment in San Francisco with them back in 1993! They are always professional and make sure that doing business with them leaves you confident and cared for. Highly recommend! read more

I moved into my apartment about 1 month ago and I have been very pleased with the management thus far. I did have some issues with my apartment (mostly due to a recent remodel) and they had contractors at my apartment to fix the issues within a day or less. They have been highly responsive and very kind as I have gone through the move-in experience and although I have only been a tenant for a short time, I am very impressed. read more

Rented a property managed by Jackson Group. I have worked with Ray and it has been nothing but a pleasure working with them. The online system allows me to pay rent so no checks have to be mailed. Everytime we have had an issue, we can report the issue online and so far within 24 hours a tech is out repairing the issue. In example, I posted that the garage door was having a hard time closing today at 9am. It isn't even 2pm and the issue has already been fixed by an in person technician. Thank you for being so on top of things! read more

Multiple phone calls that don't get returned, threatening notices served for late rent (even though you paid two days early), and just all around contempt for tenants. If you're going to complain that the law is on the side of the tenant in San Francisco (which it is, thankfully), then don't be in the residential property management business. Period. read more

BEWARE OF JACKSON GROUP!! They have been publishing a property in Redwood City for two months.. the apartment is really nice and spacious and at a really good price (way cheaper than any other apartment of that size in the area). I went to an Open house where a lot of people showed up. When I called to apply, they told me all of the people who will live there have to apply (2 of us) at a cost of $40 dollars each--which seems standard for the industry. Because there were all those people looking at the apartment, I figured many of them had already applied. I asked Gianna and she told me that indeed she had many applications, but she encouraged me to apply because she would chose from the better qualified. I am highly qualified--very strong credit, references and decent income. Yet I decided not to apply because I thought it would be wasting $80 since a lot of other people had already apply. So a few weeks went by, and the ad for the same apartment came up again with another Open House. WHAT? all those people noone qualified? I mean, she said she would chose the better qualified from all of them. So, I called her again... she told me that the person who was qualified cancelled at the last minute, but told me she had received new applications the day after and encouraged me to apply again. Even though I really wanted to do it, I decided not to, again. Well, this was 2 weeks ago. Today the ad is up again.. so I called her one more time just because I was baffled. She did not remember me, but told me the same story with a different ending, this time the person who was going to rent just sent her an e-mail saying that they would pass. WHAT? really? such a good apartment at a super accessible price!!!?? like my mom always said, if its too good to be true, it is probably not true. I don't have any hard evidence, but the whole thing is super sketchy.. I seriously thing several dozen people have applied to this apartment in the past two months (of which each occupant has to also apply). This is a lot of money generating for this company! One does not have to be smart to realize they are embezzle-ling money this way.. in application fees. They will have yet another open house this Saturday... I am contacting the County of San Mateo to let them know of their practices. Is the least I can do for my fellow citizens. STAY AWAY!!! P.S. Don't you find estrange that the only positive reviewers have ZERO friends and couple reviews. read more

I've never had a landlord this bad (and I've lived in some VERY sketchy places). In all fairness, there was a sketchy situation going on (we signed a lease under one landlord who went bankrupt and so the court told us that Jackson was taking over). When we left, not only did they fail to honor our security deposit and last month's rent (which we had proof that we had paid), but they sent us a bill for an addition $7500 in damage (claiming they needed to repaint the entire place, re-carpet the entire place AND that we took the fridge and dishwasher!). Seriously! We had to take them to small claims court. Thankfully we had documentation (our original lease and cancelled checks from our bank, and a statement from our movers showing that we did not move a fridge and dishwasher). We also had the letter they sent billing us for $7500 which was sent well beyond the legally allowed timeline in San Francisco. This is seriously the sketchiest "management company" that I have ever dealt with. Keep all your documentation. You will need it. They are horrible, terrible, no good, very bad people. On the bright side, they were very polite to us every time we called to try to resolve this issue. We still had to file in small claims court, but at least they weren't rude to us. read more

I saw a posting for an ideal apartment for my boyfriend and I on craigslist and went to the open house 6-645pm on a Tuesday night. Around 6pm there still wasnt't an agent to let us in.Thankfully a nice tenant in the building let me come into the lobby to wait (since I was 15 minutes early and it was now past 6pm). There were several other people waiting as well. After about 45 mins all but 1 other couple was still there to see the unit and we finally gave up. \ I called Gianna the next day to ask what happened. Her response "I have no idea".... me: "Ok, are you showing it again? I would still love to see it" Her: "Um let me call you back". After a couple hours and no response I called her to see if we could make a private appointment. She made an appointment with me for 330pm today. I sent her an email to make sure we were still on. 2 hours before the appointment she cancels and says there is an open house on Saturday from 11-1145. My email response: Gianna, I don't want to be rude, but is someone going to show up for the open house? I am supposed to go out of town this weekend to visit my mother and I have tried repeatedly to see this apartment. Could someone do it later today? Like after 5pm? Her Response: Nancy, Im sorry miss, I cant help that two opf my co workers children are sick today. Yes I will be at the showing tomorrow from 11:00am - 11:30am I would also like to go out of town to visit my mother but I know that there are multiple people interested in this unit. I can not show it to you after 5 because i have two showings out side of San Francisco. My reaction.... wow. read more

They are terrible. They are totally on the landlords side (of course), and when they get a chance to prove it they do (like having tenants sign a 364 day lease when they enter on sept 2nd - and pretending they did not know the SF rent ordinance protects only 1 full year tenants while they boast they know all the laws on every website). Oh, and they don't show up at the open houses, don't know the properties they manage, and their staff is somewhat nice but stupid. read more

It seems people either write reviews about their landlord if they have a religious conversion while dealing with them, or they hate their guts and want to vent. Note all the 5 star and 1 star reviews. Jackson took over our apartment building and things improved almost immediately. The previous landlord had declared bankruptcy and taken my security deposit as part of the process. Jackson restored that for us, which was the first step in impressing me. They've been quite responsive to issues. For example, we were constantly running out of hot water, even though our building is new construction. They had the entire water heating system replaced and now we no longer have any hot water issues. YAY! When we have an issue in our apartment, they generally send over a handyman right away (examples: broken toilet, burned out light ballasts, jammed door, etc.) and the handymen are always pleasant to deal with and very professional. There are a few things I've asked about that they haven't done around the building, but overall they've been reasonable and responsive. read more

Is it the fast email responses that make the weeks of waiting for any follow through seem so long? It's sad that any Property Owner would see such reviews & knowingly contract this company...JGPM took over about four months ago at the building I live, and it's been all downhill since. I'm so tired of hearing similar complaints from other tenants that I decided to write this review. *UPDATE* Decreased rating to 1 star (should be zero). Nick Scarabosio was personally in my unit to witness that my heating units were not functioning correctly, and informed me that he would follow up with a local contractor to contact me asap. After a few weeks, I emailed him only to be told that " In regards to the heat, there is no further work at this time both C*** Company and the City Inspector have signed off that the unit is functional and operable as needed per the City Code"....despite the fact that he witnessed it not functioning himself. It sad that people like this consider themselves to provide "exemplary service to all it's customers & clients". Based on the yelp views alone, they don't even reach 50%. Avoid renting from this company at all costs. read more

Do not waste your time. This property management group was very unprofessional. Like one of the other reviews, I came to an advertised open house. It was scheduled between 9:15-10:00 and when I arrived at 9:30 no one was around to let us in. I buzzed the apartment, and still nothing. When I reached out to the only phone number posted to get in contact with the agent, the receptionist took down my information to pass along to him. When I called back after waiting 15 minutes outside the listing, she impatiently scolded me saying that my message was passed along without any information about when he would arrive. Others were also waiting outside and we ended up just leaving this held us up for our next viewing. read more

Rest assured, I am in no way employed nor was I coerced to write a review. I insisted, because John and Nick at the office were so flexible and great. We changed our move-out date numerous times, and they were accommodating and totally cool about it. We received our entire security deposit back, which is really rare in the city. The staff was great, and I was really happy with them! read more

I must say, I have a really soft spot in my heart for Jackson Group Property Management. When on the hunt for a puppy-friendly apaprtment in April 2006, we stumbled upon what sounded like a too-good-to-be true location (& price!) a block away from Alamo Square. There seemed to be some kind of miscommunication between the owner and the Jackson Group in terms of showing times for the weekend, since what I presumed to be a 2-3pm Open House time on Sat-Sunday ended up being changed at the last minute (the Friday before the viewing) to 11am-12pm instead. After a call to confirm the showing time, we show up at 11am, and are eventually let in the building by a very sleepy looking individual who sort of comes stumbling out of an illegally parked silver Acura a few feet from the building entrance. We take a look around. We love the place. We are the only ones there. After about 10 minutes, we tell the JG representative that we definitely wish to take it and want to know what steps to do to apply. "If you guys are pretty sure, go ahead and fill out the rental forms on our website and fax them in later today. I'll go ahead and shut down since no one else seems to be showing up for the open house." We leave and fax our application, credit reports, tenant resumes in. We call and leave a message at JG saying that we'd be there Monday morning to discuss the application. The next day, for kicks, we return since we wanted another peek and since the Open House, after all, was scheduled for Sunday, too. Craigslist said so... The folks waiting to see it are something like 20+ deep. We wait. And wait. And wait. Somehow a prospective tenant gets through to JG to find out if anyone's supposed to show up. She's visibly irritated and lets us know the outcome. "They say apartment's been rented already." JG, you rock! In all fairness, they've been a pretty decent management company - quick to respond via phone or email, and reasonable about our rent checks. Since checks have to be received at their Balboa St. office, they allow us to cut a series of 6-12 months' worth of checks which they cash around the 1st-5th of every month. Their website is also very useful and contains a variety of online forms, showing schedules and vacancies...they've additionally recently implemented an online payment system (which we had not used since there is any extra charge). I'm a bit bummed that since our building has changed hands, they are no longer our Property Managers. read more

I have had a great experience this month with Jackson Group in leasing an amazing loft in SOMA. They've been professional, detailed, and attentive to my inquiries and leasing process. I am quite happy with their work so far! :D Nicolas Smith read more

currently renting a property managed by JGPM and it's been an absolute dream! super flexible & helpful management team. couldn't ask for a better living situation to ride out a pandemic. read more

They are thieves they are stealing my security deposit because of shady management they put items into my apartment after it was thoroughly cleaned and saying I did it read more

They were rude and unprofessional. I had a open house/house viewing. They texted me prior to confirm the appointment and sent me a lockbox code but there was no lockbox and person to assist once I arrived. I called them three times and their call center were rude. I wasted my time and expensive Uber ride to get there. I see a lot of similar reviews on here and I wish I would have seen these. Worst type of company that does not hold themselves accountable for their actions. read more

To the Max guy, dude, for real, find something else to do. Chillin on Yelp and refuting other peoples reviews really shows that you've got way too much time on your hands AND I just read the Angie C. review, Jackson Group is not under her employ shes a client which means hiring and firing goes both ways. So at any rate, I'm into my 4th year being their tenant. We've had our moments for sure, but in the end, they've totally helped me out. When we did butt heads, they explained to me that they are the 'middle man', and somethings are not in their control (but these things did get done). Other things that I've needed got taken care of right away. While I'm not the most patient person, I also understand that things can't always get done as quick as I expect them too but a timely manner is a must, and that is the case thus far. Like Gator J says, my phone calls are returned and if its not a call-back, I get an email (and I know that I'm a habitual caller) I want to know that they've gotten my check, or my request, when someone is coming etc ... albeit, I've had to call back once or twice to get an answer, but thats life. (Folks gotta chill. This city is full of people with entitlement issues, and from what I've seen, 2 of them are on this review.) I've lived all over San Francisco. Have had gnarly landlords and gnarly folks living in my building .. I've also had a few good landlords and some kick ass neighbors. I'm officially in an awesome apartment with a good landlord. Oh and Evan G. I've gotten one of those notices to pay rent! Threatening? Dude, pay your rent on time and you wont get a notice telling you to pay your rent on time! It only took one notice, and I've not been late since. Perhaps that was the point of the notice? read more

Just had another terrible experience with this group similar to what others have mentioned in their reviews about no shows. The showing was supposed to happen from 9:30 am - 10:30 am on a Sunday. Call the number on their building at 9:35 am and they said someone should show up in a couple minutes. Called again at 9:45 am and said to leave our number and the agent would call back, which never happened. Called again at 10:00 am she and straight up told us the office is closed and there's is nothing she can do. What is the point of this answering service besides lying to us and wasting our time? I'm baffled by how this company is still in business given their track record of lousy business ethics. read more

Jackson group is the worst property management I have ever deal with. Laziness and bad attitude pretty much seem to be the norm for everyone in their office. I wish there is a way the tenant can directly comment on their service to the owners. read more

I had the same experience as others who went to their "open house". I guess I was one of the few people stupid enough to fall for it twice though. waited around for about an hour each time. Also good luck actually talking to someone worth a damn when you call their number as they basically give you the run around and tell you they can't contact anyone. Really? it's 2012 and you don't have a cellphone number of the agent that is supposed to be showing. It's clear they are running some sort of scam, I'm just not sure what it is. read more

Jackson Group is the absolute worst property management I've ever dealt with. They are extremely RUDE, LAZY and have a bad attitude with pretty much everyone I've dealt with in that office. If I could give this company NO stars I would. The plus side for me is... they lost their contract in our building because they lack what it takes to properly manage their properties. Thank god. read more

No rambling story here, just a comment that i've rented from J.G. for several years and they are decent. Like politicians, all property management companies are going to have a certain scumbag element to them. But Ray (the head guy there) is reasonable, helpful, and up-front. Repair issues generally get fixed in one or two phone calls. I give 'em 3.5 stars. read more

They had a showing listed for a place in Lower Haight for a Wednesday and one for a Saturday. I showed up at the start time [on Saturday] to find a group of others waiting. After waiting about half an hour for the agent to show up one of the waiting parties called the office and got the "answering service" who was pretty rude and dismissive. We waited a full hour, then left. read more

In retaliation for posting negative comments about Jackson Nick has taken upon it to go around disclosing my personal information and he and Sierra from Yelp have made clear in no uncertain terms that unless I remove or post positive commentary about them, my personal information will continue to be shared with whoever Nick or Jackson feel like sharing. He has already been busy today less than 24 hours after I posted. So proceed with great caution with this corrupt company. One must learn they should not mess with big bad Nick at Jackson or his dear friend Sierra at Yelp or they will make you pay. There are plenty of other property management companies in SF so please go to any of them. Keep in mind anyone who doubts my post this is not about money and trying to get a refund or anything. I paid them nothing so I have lost no money. This is PURELY about how they treat potential customers that fact along with the general trend of negative reviews about this company on this website from many others should give credibility to this review even as Nick attacks, intimidates and bullies reviewers of him and his company. read more

I went retarded and made a mistake with my rent auto-payment. My rent was charged twice in as many days. Nick at Jackson Group totally helped me out. The 2nd charge had already cleared so he cut me a check for the amount which I picked up from their office on Balboa. I heart Jackson Group. -=c read more

These guys are terrible. I am quite positive the 5 star review was posted by one of their employees, in order to increase the yelp rating. I have been stuck with these incompetent morons for around 4 years, and they never fail to disappoint me. Using their convenient online maintenance request form, you can expect to wait weeks for any action to be taken. I just got off the phone with Luke, who was condescending, and extremely rude to me when I called angrily inquiring why my oven was not fixed after waiting 14 days. And I still don't have an oven. I think that is somehow unlawful. Anyway, avoid them at all costs. Consider yourself warned. read more

I'm sorry about the other reviews, but in my personal experience, Jackson Group Rocks! I've been a tenant of theirs for over 5 years and I have never had any bad experiences. My phone calls are always returned, and when there is a need for repairs they are usually on the ball. Sorry for all the other butt-hurt tenants who don't get what they want when they want it, if its really that bad, move out of the city! read more

I previously had a really bad experience with a property management group so switching to Jackson Property Management was a relief. Getting through the approval process was a bit tedious, I had to follow up a lot after I sent in my application but my understanding is the delay was coming from the owners and not JGPM. However from my move in to my move out two years later, everything went really smoothly. I was really impressed by guys at JGPM. Every maintenance request was answered within one business day, they have an automated rent payment system and they always dealt with my questions courteously and promptly. If only these guys could manage all the properties in San Francisco. read more

I have to say that I'm pretty surprised by the less favorable reviews - I rented from Jackson Group for 3 years, and had only good experiences with them. My building was well maintained, and my rent was very fair - and I should say that they didn't raise my rent in the whole time I was in that apartment. The only reason I moved out was because I was moving in with my boyfriend who has a dog, and my apartment was in a no-pet building. My phone calls were always returned, and my repair requests were all taken care of. I always got friendly and fair treatment from people in the office. They have a 24 hour answering service, and I always got a call back. I've dealt with several rental companies over the last 15 years in Boston and San Francisco, and these guys were the most responsive and pleasant to deal with. In fact, I recently contacted them for a housing reference letter, and Dani sent me the letter that same day (even though it's been a year since I rented from them) - which I think it above the call of duty, and exemplifies their personal touch. In summary, I had nothing but good experiences with Jackson Group, and I would not hesitate to rent from them again. read more

I have been a tenant of Jackson Group for 3 plus years and it has been a very pleasant experience. I understand that they do not own the building we live in, and as such do not have the ability to just spend an owners money....most of the blame from other reviews that I have read about them and other property management companies come down to that simple fact, the management company is there to act as an intermediary between owner and tenant. Yes, there are owners that take great care of their building and there are others that do not....just as we take nice care of our unit, we've seen others in our building that live like pigs....can we Yelp them? Anyway, you guys do a great job...keep up the good work. read more

I had a horrible experience with this place. I found them on Zillow web-site. They had open hours from 5pm to 6pm, at Friday. I called them at Friday morning and asked, is it ok if I just come without making appointment before? They said that this is totally fine and the property manager will be inside and will open the door for me. So.. I came earlier from my job, I spent a bunch of time in traffic and when I came no one was there! I called them again. The girl gave some shit like she would call and hang up after. I called one more time and asked her, how she is going to call me without my cell phone number. She didn't answer anything, she just hang up again. I called a couple times after, no one answered. After, one guy, who lives there, let me in. I found inside that the manager door is locked and there is the same cell phone number with this rude girl. I called again. Another guy said to me in very very rude form that the office was closed one hour ago and he has no idea about open hours and even don't care about and hang up after, of course. Hang up instead of explanations is the style of this company. I wasted the biggest part of my day for this guys!! Thanks a lot! Good job! read more

I once lived in a building which Jackson group managed. They are nice people with the best intentions, unfortunately these intentions are never turned into action. They do not keep up their buildings, they have an overall arrogance towards tenants and they do lack many professional qualities. Not recommended for those people who strive for the utmost professionalism at all times. read more

In a word - UNPROFESSIONAL (see: rude, short, offensive, and swearing at me on the phone unprovoked) I had scheduled time for my wife and I to go to an open house (10:00 - 11:00 am) at one of this company's properties. Even though it was an open house, I called the day before to confirm and was told (dismissively, at that) that they'd be there the next day as the ad said - click. I showed up with my wife at 10:45 as I told the leasing agent (Nick) that I would. The house was locked up tight, no one was there, and I was glad that this was only one stop of about 9 showings we had scheduled that day because if I'd driven out for this no-show, I'd have been more put off by this company than I am now with no contact. I did what any sane and normal person would do, I called the number on the rental sign to see if the agent had left early, or if I'd crossed my wires and needed to re-schedule the showing. I asked for Nick when the 'answering service' picked up, and was asked who it was. I stated my name and the purpose of my call, they asked me to hold, and came back on the line to say he'd have Nick call me back. I asked the 'answering service' if there were a direct number for Nick since I was standing at the home and didn't want to leave if he was nearby, or if my times were off and he'd be here soon. The 'answering service' told me they'd have him call me. I asked him to hang on a moment and let me speak, and tried to explain the situation (while the 'answering service' was talking over me the entire time and telling me that Nick would call me back). I stopped the 'answering service' and asked what kind of answering service keeps clients by talking to the prospects of their client the way he was talking to me. I was told to 'eff myself', and that he didn't 'give a s*#t that I was at the property, and several other very colorful phrases. My wife looked at me and said, 'What the hell just happened'? I called back figuring that most 'answering services' have more than 1 operator, and that I might have better luck getting answers from another operator. No luck, the same guy answered, so I just hung up. To my amazement, I received a call from the same guy no more than 30 seconds later and he continued his profanity laden tirade, causing me to hang up about 5 seconds into it. Easy enough to make the connection - this was no answering service, but the company representative - unbelievable!! Fast forward to Monday morning, and my call to talk to Nick to find out what had happened over the weekend with the Open House I'd confirmed with him on Friday. I was told that something came up and that he didn't make it. Yeah, thanks, I already know that, Nick. On the bright side, I was able to see what kind of company this is before entering into agreements and having to deal with them on an ongoing basis as a tennant. Seems that a number of other people posting here have entered that unpleasant swamp - unfortnately. In closing, avoid the Jackson Group Property Management Company, unless you want to be spoken to poorly and told to go eff yourself. read more