I worked with John Marshall at OMarshall to purchase a home. He is an amazing realtor, very patient, professional and pleasant to work with. Our family members visited the home we were interested in individually and multiple times. Each time John was happy to show us the house, explained different features and answered all our questions. We decided to make an offer. There was a gap between seller's expectation and our offer. John didn't rush and push us to buy. He worked very hard to negotiate with seller and reduce the gap. Because of John's hard work, we reached to a mutually agreed price with seller. Before closing, we wanted to purchase furniture and needed quite a lot measurement in the new home. Every time John made the effort to accommodate us in the house to do all kinds of measurement. He helped us moving out all stuff we don't want to keep in the basement of new home. John was extremely helpful during our purchase process. He always tried his best to accommodate us and address all our concerns. What's more, John went the extra mile in making sure we were happy with the new home purchase. We love the seller's outdoor statue. John ordered a similar statue for us as a gift. We really appreciate it! Overall, we had great experience working with John during the whole process, and very satisfied with our new home. I highly recommend John! read more

Unsolicited mail from their office! It is distressing to get unsolicited mail regarding real estate. I didn't reach out. I didn't call them! I did not request their service! Someone's home is a place of comfort and peace! But it is just a business to them. It is very disappointing. read more

Horrible property management. We've reported a leaking to their maintenance team back in 2025 and they have t done anything about it. We will have to call the city and make this a complaint. This property is good to increase the rent, but doesn't care for their tenants. Really ungrateful people. read more

Omarshall Inc. in San Bruno has been my property management company for years. The wonderful Berta Tovar is the one I work with and for whom have already writte n a review. There is also a maintenance manager, Giuseppe Scarpino is so capable and so diligent in finding what the exact problem is with your property and knows the exact people to call for repairs.i am very grateful to have him. read more

After dealing with this company for over 15 years I have to say that i have had nothing but great thing s to say about them. If you are in the San Mateo County area they are an easy choice for all of your Real Estate related issues. Thank you Bob for all of your years of doing business with my company the SMDJ. read more

Please feel free to stop by and gaze at the enormous weed collection we have going. Feel free to take as many as you want. It has been this way for way too long. They sent out a crew a few months ago and it looked nice. Then the January 2023 rains came and blossomed with weeds. The ones at the side of the apartment must be 4' now. Hopefully we will get rain soon because they look a little brown from lack of rain. The newer tenants are under the impression that someone from OMarshall will empty the laundry room trash. Let's call this what it is: embarassing. read more

I've known the OMarshall team for over 30 years and I've always admired their generosity and unwavering commitment to the communities they serve. I see negative posts, and it's hard to believe what I'm reading. I can imagine that keeping 1000+ tenants and those seeking housing happy is a very tall order indeed, but I know they try their best! read more

This "Realty" company is a big joke. Unprofessional and have no costumer service etiquette. First time I called for a viewing of a home man was that girl super ghetto, that made me on edge a little bit. I decided to give this company a second chance because there was a home they were listing that I really wanted to see- same experience. Im not naming names because it's the entire company that sucks not just the ppl Ive talked to and dealt with. I will gladly take my money elsewhere and actually have a professional agent to guide me in buying a house. OMARSHALL REALTY YOU GUYS SUCK! Word of advice- money makes the world go round and numbers talk, maybe you should retrain your staff so they have a better understanding of what business is. read more

Run don't walk So many other honest realtors not professional at all never returned any calls or gave me any paperwork.

This review is for Danielle Fernandez. We had a very pleasant interaction with her. Very professional and efficient. She was very helpful and informative. Very accomodating and made the whole experience hassle-free for us. As for OMarshall, Inc I only have good things to say about the employees here. The lady that helped us when we dropped off our holding deposit is very welcoming and friendly as well I think her name is Jamie. Overall great doing business with Omarshall. Thank you again Danielle! We appreciate all your help! :-) read more

O'Marshal has been handling our rentals in San Bruno and San Carlos for over 10 years. I do not have a single complaint and tons of praise for them. We currently live some 200 miles from the Bay area. It is comforting to find that any problems that come up will be attended to promptly and that we can enjoy our retirement. The Marshals have deep roots in the San Bruno community and care for it. I have read a few of the"negative" reviews" and wonder what planet these folks are living on. I would trust the O'Marshal crew to take my paycheck to the bank... Jordan N read more

The communication with this realty company is the worst ! I rented a unit for a year and a half the whole time living at this unit the place needed repairs couldn't even live in peace. The landlord and realty company obviously didn't communicate to each other I had the landlord harassing me with calls. Always popping up when he felt like it .Berta who manages the place always with she'd get back to me regarding anything complaints or concerns (crickets) I called or emailed about never once did. Until it came down to giving my 30 day notice I requested that I be charged for pro rated amount of rent. Under the impression they received my request the maintenance guy Giuseppe which I won't complain about he was pretty good about getting back to me. Did the walk through 3 weeks before my 30 days were up I was under the impression I'd get majority of my rent I paid in advance for only stayed in the unit 8 days out of the month of September. Nope they played this game where clearly all emails said what I requested but since Berta has a problem getting back to people. Lacked communication I would have stayed in my unit until my 30 days was up . I feel robbed keeping majority of the rent I paid and getting the unit before the 30 days were up. To their benefit. I just had a newborn baby and was trying to save some money. Please do yourself a favor and get everything in writing with them it will save you a head ache and money. So basically I lost huge chunk of money with the lack of communication on their part or even with follows ups. I thought it was a win win they get property ready for the next tenant good luck to them hopefully they don't have to deal with the amount of annoyance we did. Definitely would not rent from this company again ! read more

Great customer centric service! Johnny Marshall Always puts your needs first and ensures they are met. Hard to come by a real estate company like them. Highly recommend. read more

Less than 1 star If you are renting, be careful with this agency, they asked me for the application and all the paperwork and they only waited for the 50 dollars in cash and they told me that they were waiting for the owner's response and yet they continued offering to other people and asking them to apply and what pay the application in cash, I think that all the owners want to rent as quickly as possible and they don't even check your papers, it's the worst agency, don't rent in this place read more

Why is this a listing agent touching my kid? I came to see the property and this agent grab my kids arm without my permission. Talking about disrespectful.. That only positive review must be a family member.. read more

OMarshall - San Bruno, CA - Property Management Near Me - San Bruno, California

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Pam Long at OMarshall is the absolute BEST! We bought our house a year ago and, I am not joking when I say it was the 2nd location we had ever visited (7 were planned total for the day, but it didn't matter) we were in love! As a first time home buyer, there's a lot of fear and potential rejection at stake... none of which phased Pam and so... we made an offer. First offer ever, second home ever toured and it was meant to be our offer was accepted! Pam and the team at OMarshall Realty treated us like family. We were so green to the whole real estate/home ownership process and they made it a much smoother then anticipated. I know that our experience is not typical and normally takes a few times for an offer to be accepted, but it was truly meant to be. With Pam Long driving and the support of the OMarshall team, they truly took care of us, we are forever grateful! read more

I recently relocated from the San Diego area for work, and I worked directly with John along with the rest of the team. They were very professional, personable, and time oriented. I was on a time crunch to find a new home within my price range and move my family in accordingly, and the team at OMarshall helped meet that deadline to allow a comfortable move. Highly recommend them to any person that is looking for a great professional experience! I felt like part of the family. Not to mention we obtained the house at a great price. Well done team! Cheers! read more

We ended up with these guys by accident and our misfortune. We were with them very short time, during this short period they inflicted maximum possible damage due to their unprofessional behavior and unethical and our right lies. After multiple warnings we had no choice but the fire them. We highly recommend to stay away from them, never trust your property to be managed by them for following reasons. When the previous tenants gave one month notice they didn't advertise the property. After the tenants left they didn't even bother to look at the house. There were bugs in the fridge, extensive damages to walls &carpet, broken windows and over $300 past due utility bills. They had open house event when the house was in horrible condition and dirty. Naturally they failed to find tenants To us this is maximum loss we can possibly have. We are still fixing the house, paying unpaid utility bills and losing rental income. We lost the original security deposit from the previous management company which these guys have taken over. Overall it's a complete and nightmare for us. read more

Was told that one of there rental properties was available so I changed my work schedule to make the appointment that we both agreed upon. An hour before the showing I get a text that said they have already accepted an application. VERY UNPROFESSIONAL would not use them at all STAY AWAY... read more

5 Star, excellent professional service. I cannot fathom why there are multiple poor reviews - exact opposite of our experience. My wife and I rented a house from Marshall Realty in Millbrae. We primarily dealt with Maureen Davis, and secondarily Dave Thomas, along with a handful of others during the initial rental process. From start to finish our experience including maintenance needs & requests were handled immediately and professionally. Both Maureen and Dave went above and beyond to take care of requests for both my wife and myself. If we were not leaving CA permanently I would not hesitate to rent from Marshall again, and likewise would strongly recommend them to friends. read more

Berta Tovar I add an amazing real estate agent that helped us find our first home. She is extremely knowledgeable a doesn't try to push you into things just to make a sale. She has many contacts and her geographical knowledge is great. We couldn't have gotten our house if we were working with another agent. She nailed it! She's super cool and easy to work with. Several of my family members have used her to purchase or sale their homes and they all said she was wonderful. They were right. My family and I really like her. Will definitely recommend her to other people and will use her again, if given the opportunity. Thank you Berta for finding us the home that we will create our memories. read more

Bobby Aguirre helped me with a rental in San Mateo. He was patient, accommodating and incredibly helpful through the entire process, showing to application, he was so wonderful to work with. And although I did not end up going with the unit Bobby showed me, I would welcome the opportunity to work with him again. I've encountered so many horrible realtors and owners in trying to move the Peninsula so it was refreshing to find someone who actually treats you like a human being! read more

Pam Long was our agent and she was just amazing. This past October marked one year in our home and we still love it. Pam made the process so easy and walked our family through everything. She was kind, understanding and very considerate of our time, finances, and plan. Pam was also always available throughout the whole process and I could just text her with my questions which I loved. And guess what a year later I still hear from Pam and it makes my heart so happy. She cares about her clients and takes the time to check on them. I will always be grateful to Pam and Marshall Realty. We love our home and feel so lucky to have been able to buy in the Bay Area. This is the same agency my parents used to buy their home years ago. I highly recommend this company and Pam Long. read more

I was looking for a rental for months when I finally found one under Omarshall Inc. Berta Tovar has been my landlord for years now and she's the absolute best. She found me a few options and helped me pick the best option. Not only is she available to me whenever there is a problem, the entire staff is as well. I've recommended Berta to friends and family looking to rent or buy and they've all loved her. Her experience and expertise in the field is unmatched and if you're looking to rent or buy Berta at Omarshall is where you should go first. read more

It was such a pleasure having Pam Long as our listing agent not once but twice within a couple years. She was very attentive and always made sure we understood every form and was there if we had questions. Both our transactions went smoothly. If you want to understand everything that transpires with a listing, Pam's the one you want. read more

Omarshall is a great real estate firm. Linda Dellanini is a new up and coming star in the real estate area. She is smart, funny, informative, vivacious, and can find you the best deal for your new home and will always follow up her words with actions to help in your search and close the deal. Check out Linda Dellanini and prepare for the ride of a lifetime home buying experience! read more

Extremely Disappointed! I am a real estate agent in SF. I submitted an offer on behalf of a client to purchase one of Bob's listings, 600 Excelsior Ave. He completely ghosted us. There were no responses, no call or text back, after multiple attempts to reach him to see if our offer was accepted or rejected. Now I see the same listing on the MLS is listed as Contingent Show!! read more

Was able to purchase our first home back in 2011 and owe it all to Berta Tovar! She walked us through the whole process (which can be long!) and was always there to answer questions or deal with any issue that came up. Purchasing a home can be a stressful process and we couldn't have done it without her. Her expertise in the field was also very helpful. We didn't know what we were doing but she was able to steer us in the right direction as far as home choices. Now, we're getting ready to sell our first home and purchase something a little larger to fit our growing family. Purchasing a home is always a daunting process for me but I know we are in a good hands with Berta. I know she has our best interest at heart and she will get us a great/fair price for our house and find us something that fits our family now. Thank you Berta!! read more

I recently had the pleasure of meeting Linda Dellanini, realtor, and she helped me with so many of my real estate needs. Our family had been considering selling our home on the coast and relocating to the peninsula. Linda was so patient with us as she took time to feel out what where priorities to us in a new location. She also took time to assess comparable sales in our neighborhood to be sure we could sell our home at top dollar. She provided detailed listings in a new home search criteria and nailed it on the type of homes/neighborhood that we would love! We were so impressed. We haven't yet completed a purchase but knowing Linda is on our team is making this process so enjoyable and smooth. She is happy to take time to discuss with us any questions that arise and show us what is available. We highly recommend choosing Linda Dellanini if you need a top notch agent on your side. read more

I had the pleasure of working with Pam not too long ago when I was trying to decide whether or not it was a good time to sell my house. She came over with a portfolio on my house with all of the information I needed to make the right decision. She took the time to explain everything to me regarding the market and what my house would most likely sell for. She really set my mind at ease and was very patient with my many questions. I recommend Pam and OMarshall Realty for any and all of your real estate needs! read more

Purchased my first home with OMarshall realty in October and had a wonderful experience. Bob Marshall was extremely proactive about keeping us updated on the offer status (the house had three offers before is that fell through). Bob is extremely knowledgeable about everything related to houses, and even gave us design tips for our remodel. I will definitely be using OMarshall in the future! read more

This is the most unprofessional property management company that I have ever experienced. There is no clear way to communicate service and maintenance issues. When they are reported it takes weeks if not months to finally be addressed. Currently the building has been without hot water since Sunday (it is now Monday night). It took them 6 months to repair a leak in my roof, which then caused issues a year later. Their lack of communication is extremely frustrating. I will be looking for other options for residence. read more

I've been working with Nancy Carlucci at OMarshall now for about a year looking for my first home. She's been showing me properties and is always available when I have questions. Turned me on to the first time homebuyer class that they offer which has helped me understand a lot about buying my first home. I highly recommend her if your looking to buy or sell. read more

"You can't go wrong with Pam Long!" My fiancée and I had the pleasure of working with Pam when we purchased our first home last October. Being first time home buyers is an overwhelming feeling, but working with Pam and the team at OMarshall made this an incredibly positive experience! Pam was with us every step of the way, always accessible and available to answer questions, (which there were a lot!) and prompt in every way possible! Her expertise and knowledge made this a breeze. You are in great care throughout the whole process with Pam Long! read more

I had a very positive experience with Marshall Reality (OMarshall). I simply sent in some questions on the website in the contact section about the property I wanted to potentially sell. The next morning I received a phone call from one of their agents. John Marshall was able to come out to view the property that day. I was extremely comfortable with his familiarity of the area and assessment of the property that I signed an agreement with him that afternoon. The great thing about working with John was that he listened to what I wanted from the sale, and worked with me to make that happen. We had an offer in a little over 30+ days, and a negotiated agreement 4 days later! John is a great communicator, and guided me through the process every step of the way. I would highly recommend Marshall Reality as a valuable resource to sell any type of property. read more

Fantastic service from Bob Marshall. He walked is through every step of the process and was available at all hours to answer our questions/concerns. This is a stand-up real estate firm that I would recommend to anyone. read more

I have nothing but positive reviews to say about this place!!! Not only were they the most responsive realtors I've ever contacted, they also remained in contact throughout the entire process--unlike other realtors. Buying a house is a huge time commitment, but these guys actually made the process tolerable. They did all the heavy lifting so we could focus on on the fun part: picking the right place. If you're looking for a home then you're in the right place. read more

It takes a great deal of talent for a property manager to alienate owners, tenants, and vendors all at the same time, but Berta Tover and the folks at OMarshall managed to do just that. Their communication, both verbal and written, is caustic and unclear. Their vendors are mostly of questionable quality with no visible web presence, no BBB or Yelp rankings. She was more committed to them than to her landlords, even when they provided poor service. When working with one of my vendors, her staff insulted him and caused him to quit. I had to work overtime to get him back on the job. She didn't bother collecting the move-in report from the tenant, which left us in a tenuous position. We got it only after firing them. Her management rates are slightly below average, but with good reason. Look elsewhere! read more

I don't know about the company as a whole. I can only talk about my realtor - Stephan Marshall. We were looking to sell our place in Montara and move to this side of hill. My wife met Steve at an open house and told me that that was the person she wished to work with. We are both sensitive to pushy people and did not wish to be around some high pressure salesperson while making such a big decision. Stephan Marshall was a God-send for us. He is quiet, unassuming and extremely professional (I was often amused to find him in a suit on hot Saturday afternoons). He knows his business well and would point out concerns to us that I would have missed. I really felt that our satisfaction was more important to him than a sale. I can't speak to the other people in this agency (in terms of call return), but again, Stephan was very professional. He rarely took other peoples calls while he was with us which I really liked, but I know he always returned them promptly. The reason that I know this is that he always returned mine within a couple of hours and often sooner. One disclaimer to this review - my family's experience with Steve was so positive that we now consider him, his wife and daughters to be friends of our family. read more

The best in town! I cant say enough good things about this office and one individual in particular, Johnny Marshall. He has been a wonderful Avenue of resource when it comes to my real estate needs. I highly encourage you to ask for Johnny when you're looking for your next home! Thank you for everything, Johnny. #FLYEAGLESFLY Cheers, Alex Hernandez read more