Rockaway Residential Management has been great to work with. They are responsive, professional, and…read morereally take care of both the properties and the residents. Any maintenance requests I've had were handled quickly, and communication has always been clear and reliable. It's refreshing to deal with a management company that's organized and truly cares about providing a positive living experience.

Kristine Abbey and her team at Rockaway Residential Management were truly a lifesaver for our…read morefamily. When our mother moved into a care home, my siblings and I were suddenly responsible for managing her rental property--and we had no idea where to begin. Thankfully, Kristine stepped in and took care of everything, giving us complete peace of mind. Any issues that came up were handled promptly and professionally. From advertising the property and thoroughly screening tenants to conducting annual inspections and keeping everything in top shape, Rockaway covered every detail we wouldn't have known how to manage on our own. Most importantly, their expert, compassionate management allowed us to focus on what mattered most: caring for our mom. The stress of handling a rental property disappeared once Rockaway was involved. We're so grateful for their guidance, reliability, and support during a stressful time. I truly can't recommend them highly enough.

This review is from the perspective of a tenant…read more I rented through Baywood Capital for a couple of years. Working with Josh and his team has been nothing short of a pleasure. The way that they handle property management in the interest of the landlord and the renter is nothing short of an impressive juggling act. Quick to communicate, remediate any issue, as well as a pleasure to interact with -- I would without hesitation consider them and their team of consummate professionals for any of my future rental, or investment property management endeavors.

I trusted Josh and honestly was betrayed…read more He was the first property manager I've hired and he didn't manage. All he did was collect rent and via email communicate one lease extension and then they went month to month on two plus years. I don't believe he ever checked on the condition of my property or if the lease terms were being followed. I know of two flagrant violations 1) no animals and a cat lived there the entire term of the lease openly and 2) no smoking which is also a Belmont City Ordinance. I was told they are "good tenants" which they were from a bill collectors perspective, however, horrible from a property owners perspective as they lived hard and the wear and tear on the unit was unacceptable including pot smoke lingering and making the unit filthy. Then there was the cat leaving animal mess behind when they vacated. I learned there was a leak on October 12, 2024 not by a phone call or direct message but being included on an email chain with the tenants! How unprofessional and this violated the entire principle of a property manager only having contact with tenants and what he was paid to do. From the discovery of the first problem I am aware of Josh was absolutely no help. He didn't manage the situation. Instead it was on. On me to deal with and coordinate access with the tenants to first get a leak detector in. He didn't offer any help. Left me high and dry! When I went to meet the leak detector I was appalled at the condition of my condo that had been fully renovated prior to the tenants. It was grimy and there was cat stuff everywhere and the cat walked up to me even to be petted. I called Josh very upset especially about the cat as my main point was no animals and this was not a service animal. He said they have forfeited their deposit by having the cat. When the tenants vacated , after asking for one more day, which we declined as I had set up - not buy the property manager, but myself Service Master and my insurance adjuster to meet me to start to deal with the leak from upstairs (from different condo owner) and repairs. When he showed up he said it wasn't bad ... They turned off the water days before vacating and left feces and urine in toilets, food on kitchen sink, tons of stuff in the garage , the floors where sticky from a party , the hall bath covered in hair - not sure if human or cat, tacks and tape everywhere on the walls , the new kitchen counters stained .... A drawer with pot debris. While the Farmers adjusters and Service Master there never once did he say I will coordinate as it's my job as property manager. We did agree for his guy- also there to haul away abandoned items - which wasn't even thorough. I had to ask him to return to complete. Then no phone call he emails me he is firing me. A blessing. But very unprofessional. Then he sent me my accounting the first of the year via email without salutation or closing with one word "okay"? In pulling together paperwork for insurance I realized I didn't have a copy of the one lease renewal. I emailed Josh for it ... waited 5 days later forwarded email to him with bookkeeper and maintenance guy with "second request" to finally receive. In interviewing and hiring a new property manager I realized I was not provided any service. I SHOULD RECEIVED A REFUND ACTUALLY!!! There should have been physical check ins on the property and its condition. The notification of a leak - major problem that took 5 months to remediate and repair - should have been handled by him as that is what his fee was for. After the tenants moved out he changed his tune on the deposit. He was advocating for them after telling me it was forfeited due to the cat - not to mention property condition from their hard aggressive living- that most of it needed to be returned. He kept saying the condition wasn't that bad. He was not advocating for my property but only the tenants. Swept under the rug the excessive wear and tear , damage , pot smoking and cat living there. Ironically one of those tenants now manages an apartment building. I'm sure her employer would find interesting photos of how my property was vacated.

Unsolicited mail from their office! It is distressing to get unsolicited mail regarding real…read moreestate. I didn't reach out. I didn't call them! I did not request their service! Someone's home is a place of comfort and peace! But it is just a business to them. It is very disappointing.

Horrible property management. We've reported a leaking to their maintenance team back in 2025 and…read morethey have t done anything about it. We will have to call the city and make this a complaint. This property is good to increase the rent, but doesn't care for their tenants. Really ungrateful people.

The management and the staff have been excellent to work with. They are able to answer any…read morequestions I had in a very timely manner. Thank you Joseph and team!

The management and the staff at Woodlake Anchor Property Management are exemplary professionals in…read morelistening to their customer concerns about rental, ownership, maintenance and about real-estate items. I thank them all, for their complete focus to help their clients with clear communications and transparent transactions. May their tribe increase in this real estate world. Wishing them all a very bright, colorful and most peaceful holidays-2025. Thank you Folks!!

We would like to share our experience working with Amy over the past several years as we bought and…read moresold homes in the Bay Area. Amy is very knowledge of the Bay area real estate market and dedicated to her clients. For our last sale, despite the recent slowdown in the housing market,  Amy negotiated the good price for us.  Throughout each transaction, Amy kept us informed every step of the way, making sure we understood all aspects of the process. Her responsiveness made us feel truly cared for, as she was always easy to reach and ready to answer our questions. We truly appreciated Amy's commitment and proactive approach, which went above and beyond our expectations. We highly recommend Amy to anyone looking to buy or sell a home in the Bay Area.

Amy Kong sold us our house in 2003. We decided to call her again because of the positive experience…read morewe had 21 years ago. Unfortunately, having Amy Kong sell our house this time around was not positive. She did notice that we made substantial improvements to the house by turning a basement room into a full in law unit but did not list it as such , or recommend what we could do so it could be listed as a separate rentable unit. Other things that were not professional were, asking why we wanted multiple bids, asking if we would consider selling the house to her investor friends and not listing it. She was also a Dual Realtor, so she represented us the seller and the buyers as well.

I am writing this review because of Andrew C Kong's affiliation with E Pro Management. E Pro…read moreManagement might be a fine business who only made the mistake of letting Andrew Kong ever represent them, I don't know anything other than that Andrew is the most unprofessional, rude and lazy real estate "professional" that I have ever worked with. Dodges calls, doesn't send financial reports, slows down sales of properties because of his incompetence. We have had rodents and bed bugs issues in the building drag on and on because this guy doesn't know how to function. He didn't notice a bill for the building go up from $200 to $800 dollars and we lost $5k because of it, and how long he takes to send financial reports (less than once a year). His performance has gotten even worse after he got his cataract surgery. There comes a time when you need to recognize you're past your productive years, and that time came about 8 years ago for Andrew.

Elaine has been the property manager of my rental property since 2022. I really have a great…read moreexperience with E pro Management as a whole and Elaine. I couldn't recommend them more! Elaine is very professional, responsible, responsive and efficient! I appreciate the quality and work ethic she brings in every area. My previous tenant just moved out on 11/1. Elaine was able to have a contractor to fix up the house (new interior paints for the whole house and some minor repairs) and found a new tenant within a month. My new tenant just moved in on 12/1. If you are looking for a professional and reliable property manager, I highly recommend Elaine!

It's been a pleasure being a tenant at a property managed by Brandon and the Rent Wise crew! They…read moreare extremely responsive and attentive. We always felt we were in great hands - this is the single best experience I've had as a tenant in 15+ years.

Well, Yelp and Google said office hours were until 9pm and 11pm respectively. I called at 8pm today…read moreand picked the menu option #1 for first time property management because we're looking to rent out our house. Someone (don't want to name names coz I don't want to ding them personally) promptly answered the call and I excitedly explained how I'm looking to rent out our house - the person on the other end said, "it's close to 8pm on a weekday, I'm with my family, let's schedule another time... it's the nature of my job to answer the call so I did". I 100% respect a person's family time but either fix the listed hours on review sites or send me to voicemail or lastly teach politeness to your employees, otherwise it leaves a sour taste in your mouth, doesn't it? I'm unfortunately compelled to not come back to you for property managing my home ever.

Working with Alexandra was an excellent experience from start to finish. She was incredibly…read moreknowledgeable about the entire rental process and truly understood all the details involved. Her expertise made a big difference in ensuring everything was handled correctly and efficiently. What stood out most was how smooth and stress-free she made the whole process feel. She was organized, proactive, and always one step ahead, making sure everything was in place and nothing was overlooked. Communication was clear and timely, which gave me a lot of confidence throughout. I'm very grateful for her support and professionalism, and I would highly recommend her to anyone looking for a reliable and skilled realtor.

We're so happy Alexandra was the one who helped us through the process. The application and move-in…read morecouldn't have gone more smoothly. She was incredibly helpful, maintained great communication with us, and guided us every step of the way. Thank you, Alexandra, for helping us get into our new home! Shoutout to Joseph who was always available for us.

After a frustrating experience with our previous property manager, we were in urgent need of…read moresomeone reliable and professional. We interviewed several options and ultimately chose Chuck Liu from SFHM--and we're so glad we did. Chuck immediately stood out for his responsiveness, professionalism, and deep familiarity with our San Francisco neighborhood. His fees are reasonable, and the level of service we've received in return has exceeded expectations. When he stepped in, there were several unresolved issues left by our last manager. Chuck handled them quickly and thoroughly while keeping both us and our tenants informed. He built rapport with our tenants from the start, even introducing himself in person, which helped smooth the transition. Over the past year, Chuck has continued to manage the property with care. He strikes the perfect balance between independent problem-solving and keeping us in the loop, which we really appreciate. Chuck was transparent from the beginning and provided clear information about his services and contract terms--something that gave us confidence before we even signed on. If you're seeking a property manager who is proactive, trustworthy, and tenant-focused, we wholeheartedly recommend Chuck Liu and SFHM.

Chuck has been an excellent property manager, sharp, responsive, and consistently on top of…read moreeverything needed, whether it's tenant issues, placement, or lease renewals. He knows the Bay Area market well and work quickly to get things resolved when tenant needs or repairs comes up. He also communicates a coordinate effectively with the HOA, which makes management much smoother as an owner. I appreciate his attention to detail and proactive approach. Highly recommend working with Chuck.