I hired Guesthop for about 4 years solid from the Pandemic of 2020 up until recently. Michelle and Misha were my contacts. Guesthop was always professional. And we had very few problems and whatever small problems there were, were quickly resolved. For any Airbnb hosts in the Bay Area I would highly recommend Guesthop as a great choice for Airbnb management. read more

I would not recommend this company. We unfortunately signed an extensive contract that we needed to read over more carefully. Here are some things to know: Guesthop will not help with trash removal- it is not something they do. If you cancel, Guesthop will take 50% of your earnings for any booking they obtained when you had them; that's right, 50 PERCENT. We are still paying them even though we canceled on August 8th. I just sent another check for $500...ugh. Ultimately, we will have paid them nearly as much as we earned for those 30 days. They will completely control your Airbnb calendar and charge whatever price they like. They dropped our nightly fee from $139 to $113 without our knowledge. We are now back up to $139 and fully booked without them. So far, we have paid Guesthop over $2,000 to manage our property for 30 days; our earnings were $5,000.00, AND WE WILL CONTINUE TO PAY THEM FOR MONTHS, even though we canceled. Keep in mind this does not include payment to cleaning staff. This payment is what Guesthop got for making phone calls and managing our calendar. When we had an issue, we still made multiple phone calls and went by the property to manage matters ourselves. We had someone break the window. Guesthop called one glass company, who gave an estimate for $2700, stating the entire window frame needed replacement. We said no; we got the glass replaced and had the pulley on the window replaced when we got home for $10. In addition, guesthop did not attempt to help us - stating the broken window was our fault. Even though three other professionals noted the damage was impact-related (i.e., someone threw something or put their hand through the window). The cleaning staff is excellent, and our property always looked lovely. If you would like someone else to manage your calendar, that's excellent, but we want to see our comments and what our guests are requesting or need. Guesthop takes away all access to your Airbnb listing. We learned our lesson: READ the contract carefully! We have found an excellent manager to work with that meets our needs. Final advice: shop around before you sign up with Guesthop. read more

Michelle and the Guesthop team have done an amazing job managing my property. They take care of pretty much everything and so far all the guests have been super happy. I wouldn't be able to do this on my own and am so grateful to them for the amazing work. Highly recommend. read more

Guesthop has been managing our property for about two years and we have been very satisfied. They have been responsive and whenever there is an issue, they are immediately on top of it. Our place is always spotless after a stay. They are professionals and care about their clients. I highly recommend them. read more

Guesthop messed up on the front end with blocking off my dates, and I got pretty angry. But after I complained (including posting a cranky Yelp review) they worked hard to fix the problem. In the end we had a pleasant and smooth stay in San Francisco. Guesthop deserves better than that one star review. read more

Guesthop is a very reliable company, and they have great customer service! I highly recommend using them to manage your vacation rental in the Bay Area. read more

Guesthop is the gold standard in short-term rental management. I'm sad to say that I didn't initially use Guesthop as my property manager and I suffered the consequences, including unhappy guests, bad reviews, and spending lots of my own time fixing problems (including middle of the night issues that could have easily been avoided). All of this changed when I switched to Guesthop. Guesthop's owner came out to personally meet with me, see my home, and discuss what Guesthop could provide. Almost immediately upon signing up with Guesthop, my life got much easier. They handle all issues start to finish (of course, they contact you when something important arises, which I appreciate). Recently, my hot water heater broke and flooded the room the guest was staying in (at 10pm on a Saturday night!). It was was a disaster. Guesthop quickly informed me of the problem, relocated the guest to another property (a vital service), and sent someone out to inspect the property at midnight. Given the extent of the damage, Guesthop then relocated an upcoming guest to another property, allowing me time to make repairs. Guesthop also worked with Airbnb to ensure I wasn't unfairly punished for this last minute cancellations (thank you, Kyle!). I would recommend Guesthop to anyone without any hesitation. You also get the added benefit of working with a local small business that uses local talent (and not overseas call centers). read more

We spent the summer out of state on an extended work trip, and decided to list our house on Airbnb. We used Guesthop to manage everything while we were gone-- managing the listing, arranging cleaners, talking to guests, and coordinating with us when issues came up. Michelle and Misha were incredible stewards of our home, helping us to navigate each step along the way. They proved their worth when our sewer lateral needed repair, and when the plumber made a mistake and guests had a small flood in the basement! They were reliable, incredibly responsive, and willing to go the extra mile. We were emboldened by the experience, and plan to use them again next summer. read more

I am really disappointed in this service and would not recommend this business to anyone. The idea of having someone assist with your Airbnb rental is brilliant and I had high hopes for Guesthop. Here are the facts: 1. Monday, May 16 - I signed up on their website for a check in & cleaning and paid $108. I was leaving the country on Tuesday morning, May 24 so I was hoping to wrap everything up by Friday, May 20. 2. Wednesday, May 18 - I was not contacted by anyone and felt my payment went into a black hole so I reached out to Daniel who told me that Emily would be my point of contact and copied her on the email. (I had Daniel's email from a previous conversation where he told me to just book online) 3. Friday, May 20 - I do not hear back from anyone and was getting nervous since I was leaving the on May 24. Instructions and keys needed to be exchanged but no one ever got back to me so I sent another email. Emily calls back in ten minutes and explains that she had a crazy week. I let her know that I was not comfortable with using her service and requested a refund since nothing had started yet. Emily agreed. I requested for Emily to send me an email stating that she agreed to a refund but she never did so I sent a follow up email. 4. Saturday, May 21 - Emily replies and said that she would process the refund later that day. 5. I leave for my trip and forget about my refund until today, June 5. When I logged into paypal, I see that a refund still has not been issued. I am still out of the country so I sent Emily another email on the status of my refund. I will update my review when I hear back. ** June 5 - Emily replied right away so I'm hopeful. See pic** **Ok, it's June 9 now and no response** Frustrated and disappointed, I am sharing my experience here on yelp to let you decide if you would like this business to represent your Airbnb. I chose to receive a refund because I did not want to worry about my rental while I was away. Unfortunately, I am having to deal with the exact service that was supposed to make my life easier - 15 days to process a simple refund via paypal is unacceptable. Having to write this review and request a refund for the third time while on vacation is just outrageous. read more

Guesthop - Here was Emily's response to my third refund request on June 5. It's now June 9, and I have not heard back from her... - Property Management Near Me - San Francisco, California

Take your business somewhere else, i has them managed my place for over one year . For the pass 6 months is nothing but problems and guest complaints and they went from 80-90% bookings to 25%. Take your business elsewhere. No customer service, they don't even return my call or text for daysssss. read more

I'm an Airbnb Super Host who needs all the help I can get. A friend told me about Guesthop. This concept is genius. I'm writing a review today because I got to experience being a Guest at a superb listing managed by Guesthop. My girl friends and I found everything to be super organized and helpful. We're very appreciative and pretty stoked we didn't over pay for a hotel. read more

Guesthop - What a view. - Property Management Near Me - San Francisco, California

Guesthop was the primary reason I became an AirBNB Super Host. I keep my place tidy as it is, but they made it sparkle and my guests loved it, and gave me many 5 star reviews. Which I couldn't have done without Guesthop. Emily actually came to my place, took a look at it, made some great suggestions, which helped me make a lot more money. Jason managed the day to day stuff, and he was great, friendly, and my guests loved him. He even took care of a minor repair, and picked up some things that my guests needed (Iron, which didn't even occur to me to offer ) Seriously they make hosting a breeze. I'm praying Guesthop comes to San Jose as I have a new AirBNB there now. read more

Emily from GuestHop is amazing! First time using the service and Emily helped check in my guests perfectly. Their flight was delayed until 2AM - and Emily drove to the airport to meet them and give them my keys to my unit. Now that is pretty impressive service! Highly recommend! read more

Emily and her team at GuestHop are truly amazing. Always keeping in constant communication with me regarding my apartment and guests staying there. Always there for guest check in/out. Going above and beyond to make sure everything was perfect for the guests staying. Solving maintenance issues, sourcing contractors and fixing problems as they came up. We had a major heating issue - Emily and her team team did so much to get the problem resolved as quickly as possible. Absolutely amazing. A truly remarkable team. Loved using guest hop. And will definitely use GuestHop again in the future. I recommend GuestHop to all to manage your Airbnb stays. Emily is so approachable, nice, warm and awesome person. Thank you, Thank you, Thank you. Thank you for making the Airbnb experience seamless, easy, controlled and caring. read more

My wife had talked with 2 or 3 other hosting services and was not comfortable with any of them. Then she talked with Emily & Daniel at Guesthop, and got a completely different take on the whole process. We've been listed through them for about 3 months now, and have been booked for more than half of that time, including almost all of May and at least half of June so far. My wife is not real tech savvy, but their platform is so easy to use, from their calendar to keep track of arrivals & departures to a page for us to tracking income. I was a bit reticent about doing short term rentals, as I work a very demanding job and really don't have time to be available to deal with guests, repairs, etc. Guesthop's team takes care of everything, from the initial photos to putting up a terrific looking listing, and dealing with all of the guests needs. I can't recommend them highly enough! read more

Guesthop has been managing my rental property for the past two years. Their services have saved me lots of time and headaches. Definetely 5 stars! read more

Been using GuestHop for the past 5 months and am very pleased I found them. They deal with everything and I basically get a deposit every month and have to do very little if anything. They deal with cleaning and even maintenance of the house since I'm away for an extended period of time. read more

Great service! I had to leave for a long trip with little notice, and decided once I was gone that I wanted to Airbnb my apartment during my absence. Guesthop took care of every single detail, and I had to do next to nothing except provide information for them. Got back to a spotlessly clean apartment. Hopefully the guests that stayed at my place were as happy as I was. read more

Guesthop is everything I could have wished for and more. I have been using them for about a year and a half now and couldn't speak highly enough of them. Everything is prompt and professional and they continuously exceeded all my expectations. read more

I hired Guesthop to manage my AirBNB and I am thrilled. Jen has to be the **very best** representative I have ever done business with. I was a bit stressed about handing the keys over. I was worried that guests would trash the place. Jen met met me at my home, went through services offered, options, costs, and how guests are screened. She explained the contract in detail. I had trouble with the AirBNB platform and Jen had an AirBNB rep fix the tech issues. I had Jen and GuestHop take the photos and needed help with how to lightly stage it. Jen and the photographer did a fabulous job. Guesthop immediately began renting my place, they were very responsive to all my questions and concerns, as well as the concerns and needs of the guests. The cleaning services are also top notch. They provide many of the necessary items (toilet paper, shampoo), they launder towels and all the linen, and they set it up for each guest in the most welcoming of ways. They created a concierge type of book for guests. I simply can't say enough about the trustworthy, hardworking people at Guesthop. I have access to the rental calendar and I can use it when I need it. The accountability, transparency, and integrity are high, costs are absolutely worth it, and the revenue is streaming. I highly recommend Guesthop. read more

Stay Away, Try AirConceirge....I found them to be much more professional and better to work with. I encourage you to find a different provider and more importantly, have all the cash come to you and you pay her at the end of month. Complaints from guests for they way the communicated with them, billing me for fees that were not agreed upon, continual errors in month end statements and the amounts paid to me. They also got me in trouble with both my HOA and the city of SF against by operating outside our agreements, instructions and the SF law. Lastly, she started renting below the price floor that was established and providing discounts that I did not approve. She owes me close a thousand dollars that she never paid and she did not pay the cleaning person for the last cleaning. Do not let her control your cash and find a different service. read more

We had wanted to rent out our place in the past but couldn't get it together until Guesthop came to the rescue! Guesthop helped us optimize our listing, welcome our guests and take care of any needs they may have during their stay. The best part is that our home is always cleaner than when we left. We have full trust in Guesthop and recommend them highly. read more

I rented a property that was managed by Guesthop. Jen was my contact person from Guesthop. We had issues some issues with the house and all I can say is the Jen resolved all the issues quickly. She actually visited the property to verify that the issues got resolved to our satisfaction. I would recommend using Guesthop for property management or renting a property managed by guesthop because they service is excellent. read more

I have a very small rental unit that had been rented for $895/month. I decided to give AirBnB a try, but had no interest in dealing with all the guests, emails, questions, prep work, pictures, supplies, and all the other requirements. I contacted Guesthop after reading their positive reviews and met with Emily. She told me her company would handle everything at a very low cost and assured me I would make more money than I had renting out the unit. I did not expect that to be the case for at least a few months, but decided to give Guesthop a try, as I travel a fair amount and could not handle an AirBnB rental on my own. I started the AirBnB with Guesthop on July 1. There were significant startup costs--having a professional photographer take pictures, having a lockbox put on the unit, etc. I did pretty much nothing and let Guesthop do everything. Today I received my payment for July. After deducting all the startup costs and their fees, I received $1,703 from Guesthop. Almost double what I had been receiving in rent IN THE FIRST MONTH...without my having to do anything. If you do not use Guesthop, you are almost certainly wasting time and losing money--probably a lot of both. read more

Guesthop managed my rental cottage for almost a year and they are fantastic. As the cottage is on my property and I live there with my kids, I needed to have a trusting relationship with the management company and know that they were taking care of guests while also maintaining a clean, safe living environment for guests, my neighbors, and my family. Having made the mistake of working with MyVRHost prior to Guesthop, I'm appreciative of how honest, reliable, and dependable Guesthop has been and no hidden fees. Michelle was the manager of my cottage and she was always available, always responsive. I highly recommend this service. read more

Guesthop is awesome! They handle all the work of sharing my place on Airbnb, and basically save you all the hassle of having to do it yourself. Their "hoppers" are professional and helpful and my guests enjoy their stays more because of Guesthop's work. I highly recommend them - what a time saver! read more

I love Guesthop! I'm a homeowner who travels frequently and am too busy to deal with all the communication, check-ins, etc of AirBnB...but I don't want to miss out on the extra income possibilities! Guesthop has really come thru for me. Emily and her team are always super responsive and do an excellent job of keeping my place rented out when I'm away. The proof is in the reviews, which are all glowing! Going with Guesthop was the best decision ever! read more

Emily and her team are the absolute best when it comes to a host needing an AirBnb management company. I've been away for work from my place on a consistent basis and tried using another management company prior to Guesthop and found the initial management company service to be not as personable from not greeting guests upon entry to not providing the support needed. Having an old apartment, it's crucial for myself to have an expert on the neighborhood along with the actual place itself and Daniel has done exactly that. He understands the SF market better than anyone I've encountered and makes the appropriate audibles when necessary. The guy is absolute first class, proactive with guests and allows myself to be as hands off as possible. read more

Great service that took away all our worries while we were overseas. Since they became a superhost for our property I can only assume our guests were happy too! Michelle is a total rockstar managing the house and the guests, who goes above and beyond. read more

I used Guesthop for a recent rental when I was out of town and they were very easy to work with, very friendly, and did a great job checking my guests in. read more

After I spent a substantial amount of money to purchase items for my home that was required by Guesthop, I was set to use their services and then received no responses to my emails or calls...for no apparent reason. Also at other times throughout, I found communications with Emily to be significantly lacking. I would be wary that similar lack of attention, respect, and professionalism might occur with guests as well. read more

Emily from Guest Hop does it all. She staged our house, took all the pictures, created our airbnb profile and did everything to list our house in the Mission. She's very responsive to inquiries and handles everything. Highly recommended. read more

I highly recommend Emily & Wyatt from Guesthop to anyone who is hosting through Airbnb. I was overwhelmed with way too many things to take care of in terms of hosting (ex. linens, cleaning, back & forth messaging, checking-in), and Guesthop made the whole process seamless and hassle-free. I was impressed with their reliable, trustworthy & impeccable service, and now I am a fan & Guesthop's Whole 9 Yards program customer! read more

I would HIGHLY recommend Emily, Jason, and Guesthop! They are amazing and their service is top notch. I have always wanted to Airnb my house while out of town, but it was near impossible. I didn't have a way to "check-in" guests. Guesthop makes the whole process possible, seamlessly. The hopper contacts the guest, greets the guests, checks-out the guest, and arranges the clean-up. What more could you ask for?!?! (They offer various packages based on your needs). They take pride in what they do, and your property. They are trustworthy, reliable, and with excellent communication. I can't praise them enough. I am so thankful for them and their services. TOTALLY recommend!! read more

I was trying to figure out how to swing air bnb guests while working my full time job downtown, when I heard about Emily's company Guest Hop. My first guest told me she would be arriving in town during that day while I was at work, so I wasn't sure what I was going to do - take the day off of work or use a few vacation hours? But how could I continue to do that in the future? I called Guest Hop and Emily came over to view my space so she would be able to give the lay of the land to my guest when she greeted them while I was at work. She also spent some time showing me how to maximize my listing online and tips for making it easier. Guest Hop is a god send, I highly recommend Emily and her team! read more

I have nothing but great things to tell about Emily and her team , Naomi is my contact , they work in an amazing team spirit and prepare and get things looking great the way it should, guests understand very well how to help themselves and surprisingly they like their style as well. Great service guesthop! read more

Emily and her team have been very helpful and made our guests comfortable. When we've needed someone to greet guests or greet and clean between guests when we've been out of town, they have been a life saver. They are communicative and responsive. I definitely recommend using them! read more

Guesthop has helped us immensely with managing guests and keeping our occupancy rates high. They're always easy to get ahold of and make guests feel right at home. Can't recommend them highly enough. read more

Emily and her team at Guesthop are truly amazing. We needed to turn our place around quickly into an air b&b to bring in some income. Emily found, purchased, and delivered an incredibly chic and fully furnished b&b within weeks on a shoestring budget. She also created all the advertising to find and host guests at the same time. Voila! It was like magic that we had a business thanks to Guesthop. They got rave reviews from guests on their warmth and service. The team always went out of there way to welcome guests- even going to the Bart to pick them up. Emily also did so much above and beyond the call of duty: waiting for the cable guy, extra thorough cleanings, whatever it took. With a small child at home, we had no idea how we would manage an air b&b. Guesthop made it easy. I highly recommend Emily and her team! read more

Guesthop managed our flat while we were out of the country for a month, and we couldn't be more pleased with the results. They maintained our SuperHost status, generated great guest reviews, and left the house spotless. We will definitely use their services again next time we travel. read more