A fair update to the review above. This review was posted April 25, 2026. On May 12, Brick+Timber's communications team reached out to resolve the issue, and once escalated it moved quickly: the rotten wood framing was repaired and my windows were fully replaced on May 22, 2026 -- ten days after their team got involved, and just under four weeks after this review went up. The issue is now resolved, and I'm grateful for the responsive, expedient service once it reached the right people. Credit where it's due. read more

Brick and Timber bring to me an exellent service always, it's based in my own experience. I started to renting there since December 2024 and I am very satisfied, and also I really appreciate It. Thank you B+T. read more

I recently took a position at a hospital & relocated to SF. I am looking to get into a unit within the next week. I was so excited to have found 3 units I was interested in managed by B+T. I contacted B+T today to set-up showings. They gave me the phone number to a leasing agent named Jason. I contacted him to set-up showings. His text message response was not professional at all. "Hi ya sure,.." "Also would you care to get pre-approved in our system beforehand..." Who asks that?! I understand if he doesn't want to waste his time, but that is part of his job -- showing units to potential tenants & providing a warm inviting experience. I let him know that I was planning to do several viewings, not all by B+T. He turned off his read receipts and just ghosted me, stopped responding to my messages. If that is any kind of indication of what kind of company this is, or the type of business they run. I am happy he never got back to me. I'll take my business elsewhere. read more

This is a review for the folks in charge at Brick & Timber who make the decisions regarding our rent, living conditions, etc. It is NOT for the leasing agents or the customer service team that responds to maintenance requests, who I think are based outside the US--those are the people with 5-star reviews on here and I have no issues with them. B&T is easily the worst property management company I've ever been under, and that's saying something. They just don't care. And honestly, it's by design. It's in their best interest to not care, or not provide maintenance that actually fixes problems because if we move out then they can jack up the rent for the next tenant and make more money this rent-controlled building. I live at 845 California Street and our beautiful building hasn't had a consistently and trustworthy working elevator for months. Sure, one of the two elevators gets fixed and works for a day. And then the fire department comes when people get stuck in them. BOTH elevators have been broken more days this year than they've been working (one hasn't worked in a year at all). And they don't even send notices most of the times that the elevators are out of service-- probably because they don't want it documented. There's piles of stuff in the stairwells and hallways. The cleaning services have been cut back and the building is dirty and smells. And don't even get me started on them reinstalling carpet that had sewage all over it. Also, I think they're not letting our property manager actually manage-- he used to send little helpful reminder notices (don't forget to pick up your packages, remember to clean the lint traps, recycling bins are blue) and those have suddenly gone once B&T came on the scene. Also I emailed him once a simple question, and he forwarded it to B&T, and B&T told me to not email him. WHAT?! He has a B&T email address. Is he just here for show because the law requires it??? Probably. My advice for anyone renting a B&T unit. Document everything. Take pics/video of your unit before and after you move in. And before/after every maintenance "fix." B&T is notorious for making you pay a bunch at move-out. Good luck everyone! read more

Kit, Thank You for responding so quickly to a request for an emergency cleaning in the apartment building's only elevator. Having access to this when there are disabled individuals living here is so important. read more

If I could give 0 stars I would. PLEASE take any review that is above 1 star with caution. They have ignored each request we have given them, have no after hours support, and for a company as large as they are, they have no actual apartment maintenance team. Each time we faced an issue they would take weeks of delay to get anyone to come SEE the issue, and then after weeks of rotating 3-4 different contractors through our apartment for estimates of repairs, brick and timber would inevitably each time go with the cheapest contractor who agrees to cover the issue with white paint and ignore the root of the problem. Our ceiling is sinking each day. It's falling past our light fixture. They made us move out temporarily to fix it and simply painted over the falling sinking CEILING with white paint. Fully ignored the sinking crumbling drywall around the light fixture and the sinking ceiling. The people who came to survey the ceiling who were actually qualified said we needed to replace the entire drywall of the ceiling, but brick and timber went with a random individual willing to just use a coat of white paint instead. This has happened countless times with them. If our bathroom had black mold, they paint over it with white paint. When I canceled my paid parking spot, they continued to charge me for it for months. They say "we will look into this" and take weeks to respond for any issue raised. Meanwhile my card is being charged for a spot that I have ( in writing and with their written confirmation) released back to them. All they have to do is stop incorrectly charging my card and reverse the wrong charges. They simply don't care about anything unless it's money coming their way. Please avoid them at all costs. read more

Brick + Timber - Drywall falling on us daily as it sinks further - Property Management Near Me - San Francisco, California

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I live in a very old apartment building (built in 1915) so sometimes things go awry - such as our elevator stopped working. Tough to carry groceries up several flights of stairs. I relayed this to Nino & Maria who promptly contacted the elevator repair company who had someone make it operational again within a day. Kudos to Them both! read more

Mosiah show us a lot of support and is helping to us with my elderly parents with their issues.

We have lived in our unit a while and we are very happy with how they respond to work tickets. We had a plumbing emergency and working with Nino and Maria they scheduled the work right away and followed every step of the way. They made sure the plumbers were on time and followed up after to make sure everything went smoothly and worked. Nino is also very polite and professional and very easy to work with. We are very happy here! read more

Fantastic company. Kat & Pieter were great at getting me in, went above and beyond. Had a small miscommunication hiccup with move in but they owned the issue immediately and remedied it, which is exactly what you want. Everyone can make small mistakes but I think the mark of professionalism is in seeing how someone responds to it and owns it. The on site staff is fantastic and incredible responsive, John the building's super is so on top of things and top tier. After almost two months in the unit I can say its probably the best experience I've had as a renter from tour to move-in to living. read more

Carla and Mosiah are very helpful so far. I hope, it will continue with my very complicated issue Thank you! read more

UPDATE: Even after Brick & Timber was found on the losing end of a court case I brought against them they still refuse to comply! I won the law suit I brought against them claiming they allowed a US mail box to remain broken and unsecure for 12 plus months and that they heavily padded a move out bill to the tune of $1,857.00 absorbing my entire 1k security deposit and attempted lining there pockets with an additional $857.00 dollars worth of fabricated charges. After the testimony the judge didn't see it in their favor at all! In the official entry of a court decision, it ordered brick & timber to pay me $ xxx.xx dollars and true to form, their illegal and corrupt activities would continue as brick & timbers accounting department would spit in the face of the Superior Court judge and defy a court ordered judgement and enforce their own ruling, superseding that of the judges clear decision and take it upon themselves to deduct part of the judges judgement in payment they owed to me by illegally attaching a piece of the law suit already presided over and the judge and he made no reference to its validity but the accountant at brick and timber did it for him, I guess they feel the judge didn't complete his responsibilities and added it in themselves! As a favor, a favor for themselves only! Anything to get out of taking full accountability, well they are going too far now. I intend to go to the media and see who's listening, I am so fed up with this PMC and their nonsense! Now, I'm forced to spend additional time and money just to get what they should have paid me from the clear judgment entered by the judge. They will absolutely be reimbursing me on all of my expenses, including the lawyer I feel I must get to finally rid myself of these property management goons and their illegal tactics and get them to finally make me whole again. It's their choice, and it's going to be their bill in the end. I will make sure of that! But my point is they make you waist additional time to expedite additional enforcement -- with filling out legal documents just to collect the full judgment awarded to me. A Writ of Execution and a summons for b&T to appear for Examination of assets or financial records just to again, make BRICK & Timber adhere to full judgment sent in the original entry of decision court order. Please anyone who is Listening and is looking for those reviews that are saying something other then their dislike for a rule or two or something they disliked about the property their apartment was located, here it is! If you don't want to someday find yourself in my shoes, RUN- RUN AS FAR AWAY from anything managed by BRICK AND TIMBER! I mean that genuinely, and this is coming from a tenant that paid his rent every month on time and this is there treatment of me! Need I say more... read more

"Prostitution, break-ins, and squalor: Life inside SF's largest housing complex- Residents describe a community plagued by dangerous conditions -- and ignored by management brought in to turn things around." is the latest news story from November 25,2025 in the San Francisco Standard about living in Park Merced since Brick+Timber has become property manager. It's all true. Three tenants associations have formed within my nearest proximity because Brick+Timber's neglect of important issues have impacted so many of us. My experience: Communications regarding repairs are difficult and I've needed to involve the building department to get security lights turned on. There is also a person here disturbing everyone on my block at minimum, and Brick+Timber has yet to take action to enforce the lease and remove the disruptive person who is here every day. Our delivery people have objects thrown at them. Families and their kids have had objects thrown at them. Gardens have been destroyed. Furniture has disappeared. The majority of pest control modules were destroyed and tossed into the street. A beautiful 9ft tall flowering tree that has been here for at least 15-20 years was ripped to the ground. Many of the nearest households are complaining (at least seven I know of on this block). We send videos of damage in action, photos, constant reports. I'm not the only one with 10 police CAD numbers in hand for one individual. All Brick+Timber does is give us the runaround. They don't help. They lie a lot, state they are going to do something, and never follow through. We have sent months and months of videos, and photos, and statements and say they will remove the tenant and then come back stating they need evidence, which we have all provided in excess. When we moved here, we all signed a lease that describes disturbance and destruction as a violation. They do nothing to uphold that and are incredibly irresponsible as property managers. - I have many family members who manage property and none of them approve with how Brick+Timber is addressing issues in Park Merced. It would be better if a more responsible management team would step in to take over the property and return the neighborhood to the vibrancy it once had. The current conditions are substandard, depressing, and oppressive. Sincerely. Read that article. read more

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I've lived in Parkmerced long enough to experience the management change from Parkmerced's original property management to Brick + Timber -- and unfortunately, things have gotten noticeably worse, especially when it comes to maintenance and communication. Recently, I submitted a work order for a completely clogged kitchen sink, a basic issue that should have been handled quickly. Instead, I went three full business days without any proactive communication, updates, or even an apology for the delay. I had no functioning kitchen for days, and the only reason I finally got an answer was because I kept following up myself. And here's where Brick + Timber truly fails: There is now no direct way to contact Parkmerced maintenance. You're forced to call Brick + Timber, sit on hold for 5-10 minutes, then get put on another 5-10 minute hold while they "DM" Parkmerced to see if someone might respond. They can't transfer calls, can't give timelines, and don't seem to have any real visibility or authority. It feels like everything has been outsourced to a middleman who doesn't actually manage anything. This communication chain is inefficient, frustrating, and completely unacceptable for a large residential community. Under prior management, things weren't perfect -- but you could at least reach the maintenance team directly and get clearer answers. Brick + Timber has made the process slower, more confusing, and significantly less resident-friendly. If this is the "new" management experience, it's a major downgrade. For anyone considering moving here: Just know that since the management switch, simple maintenance issues can turn into multi-day ordeals -- and you'll be doing all the follow-up yourself. read more

One of the most frustrating and unprofessional experiences I've had with a property management company. I am a current tenant and I needed a parking spot after my last one fell through, and my car cannot be street parked. Despite giving ample time, I was shuffled through multiple unresponsive leasing admins and at the last moment, their senior admin said it could take up to 10 days to process even though they ignored to remember we are already in their payment system. Gina, Dawn, and Nia were the primary points of contact, and the overall handling of this was completely negligent. There was no urgency, no ownership, and no coordination. It was days of silence and me calling their office with no one answering. I understand parking is low priority and probably doesn't generate commission for them, but this was entirely avoidable and unprofessional. Instead, we were left without a parking spot while they operated with zero accountability. I hope this review is taken seriously and leads to real changes. I would strongly caution anyone considering renting through Brick + Timber to think twice as this is the treatment you will receive as a tenant. read more

I've had to contact my attorney. Stay away from this alleged company. My requests for support have not only been ignored, but they've blocked my phone number. I had a hostile call from Alex S. Yesterday. She was not only rude, but yelling at me! Alex S. Stated I'm blocked and they won't answer my calls. read more

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This is incredible! How many times do you call a company and hang up when it goes to voicemail? Today I called just to check the number to assure a worried friend. I hung up immediately - number correct. Within minutes, Franco called to see if I needed assistance and left a voicemail when I didn't answer. Then an email shortly after offering help. Above and beyond expectations! read more

I recently contacted maintenance about an issue. Thanks to Nino and Maria it was resolved almost immediately.

Predatory practice on students and parents: 1. Agent did not disclose history of gas leak of property. 2. Requires intrusive whole bank account reach for credit verification. 3. Illegal payment practice: When funds are overpaid or misapplied to another rental property, B&T would not refund, which is against California law. 4. Entire customer service chain is nonresponsive, robot like and arrogant. Do not rent from them! read more

There's some improvement after B&T got Park Merced but it a lot to fix. New renters selection is inappropriate. We got the mountains garbage everywhere, especially in the towers, elevators, streets,halfway. Looks new tenants from different civilization. Dogs poop is also everywhere. Police arrives almost every day to respond to crime. Fire alarm sounds several times a week including nights. The landlord should be more accurate in selecting the tenant's and evict bad ones otherwise this became a junk place read more

Brick + Timber - Property Management Near Me - San Francisco, California

Savannah is on top of it! She is very kind and helpful with all my questions which made everything super efficient.

Brick & Timber has been very responsive and efficient during an extensive repair. Terri was extraordinary during this process. B&T always acknowledges a service request in a timely manner and follows up at end of week with a progress report. And thank you to Alexis, who without fail, will reach out by end of day. read more

Kit set us up in the intercom and called to explain how it worked. He took care of it. Thanks so much!

This is what you can expect to live in one of B+T buildings... They will charge your neighbors of color and ESL neighbors erroneous fees. Illegally inflated water and garbage etc. Breaching original lease agreements. They will "mistakenly" try to charge you for using fire extinguishers while you try to put out a fire within the building. They will ask you to make extra copies of your apartment keys when the prior building manager steals them after being fired. They'll disrupt your privacy trying to "inspect a leak" aka turn down your toilet level so it barely flushes and reduce your water output in your kitchen and bathroom. They will expect you to not understand how your tenant ledger works in order to add fees. You may not have a building manager on site because they quit while refusing to issue illegal paperwork or other employment hassles. They have staff that don't understand any legal tenant rights. They're based out of Texas and hardly have any face-to-face correspondence available with their office in San Francisco. They will change the terms of your lease agreement on a whim. They will claim to have completed work that they haven't, see my photos... there is more than a month's difference between when they claim to have worked on some things compared to when it has still not been completed. They will have a slow time fixing your water heater for weeks even though the last 12 years it worked fine. They'll ignore past verdicts or settlements and add bullshit charges in order to force/bully you out of your apartment. You don't have to take my word for it, search Brick and Timber on Reddit, Google reviews, etc. They have an active campaign of bullying trying to get rid of tenants in order to flip the apartments to increase the rent. These are the same tactics Veritas Investments and Greentree Property use citywide. I applied to be our resident building manager but I refused to do anything illegal so I have been ignored. (Full disclosure.) I have the receipts. Also inflated reviews. Again, check Reddit. read more

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I genuinely pity anyone who relies on the obviously curated 5-star reviews for this company. My lived experience -- and that of many other tenants -- could not be more different. As of this week: - There are no working elevators in the building. - The entire building is infested with clothes moths. - Brick + Timber has ignored rent board orders and imposed illegal rent increases. - Multiple tenants have pending lawsuits against this company. Basic habitability issues are treated with contempt. Both of my radiators are non-functional, despite numerous so-called "repairs." Brick + Timber refuses to replace them. More seriously, my gas stove developed a leak. As usual, B+T sent unqualified personnel to "repair" it. His gas monitor repeatedly alarmed after he claimed the issue was fixed. Brick + Timber then refused to send anyone back and declared the repair "complete." My neighbor, understandably concerned, called PG&E, which found an active gas leak at the valve. One week later, PG&E had to be called again for another leak. This time, PG&E found gas bypassing the oven, pink-sheeted the stove, shut off the gas, and issued a written report stating: "Refer to licensed contractor." Despite this, Brick + Timber has still not replaced the stove and attempted yet again to send unqualified personnel instead of a licensed contractor. On top of that, Brick + Timber quietly reduced building cleaning from weekly to biweekly, and the building is filthy and unsanitary. Some residents may feel pressured to leave positive reviews out of fear of retaliation, a concern that should tell you everything you need to know. In my experience, the 1-star reviews accurately reflect the conditions in this building, not the glowing ones. This is not a housing provider that respects tenants, the law, or basic safety. read more

Kit has been one of the best customer service representatives I've ever dealt with. Polite on the phone, he followed up with me until my issue was resolved. I have not ever had anyone follow up with me to this extent. read more

They've taken over Parkmerced a few months ago and started " repainting" townhomes on several streets, they mark them with white markers to show which ones are broken or needing fixing and then they paint it and then they mark it again... the problem is they do it with several streets and it seems they don't have enough manpower to do it considering it's never done, no townhome if ever fully done.... so for a long time now a lot of streets here have homes that are marked with white markers throughout the buildings walls and have halfway painted homes or even some with swatches of paint painted walls to show different colors that they may be using I guess ... they really don't seem to have enough people to finish it and so a lot of the streets just look like this every day for the last few months now... I wish they did it maybe three townhomes at a time and did and done those first then moved to the next one instead of doing several streets and homes... it all just looks very sloppy and right now to be honest for the last few months the neighborhood just looks very trashy. read more

They have been response to me . Brick + Timber has just taken over management of an enormous property Parkmerced, it will be a giant undertaking for the group. This property excepts section 8 (31%) and other mandatory city housing programs. So If your paying Market Value for your Apartment, it is easy to want to have the management be responsive. I wish them and myself a successful experience. I also hope my car and I can experience a safe environment. read more

I spoke to Donna today and she respected my time and cared enough to seek input from her colleagues so she could actually resolve my concerns while we were on the call. This is not typical! She was empathetic and competent. read more

Worst rental company ever. If I could give them less than a star, I would. They bought Parkmerced. It's literally impossible to talk to anybody on the phone. There are major delays in communication with problematic complications in our units, such as hot water being out, laundry room codes changing, major plumbing repairs, and disastrous marking up of the outside walls of units throughout the property, etc. They are the worst. But they smile through it and play dumb. It's mind-boggling. read more

Sarah is a wonderful resource - she is very responsive and is aware of what is going on. Thank you for a great jo

Genuinely so horrible! I had a stuck open window on the 6th floor and they ignored me for a month. As a result my cat fell out and broke 3/4 legs. They allowed unhoused people to break in and squat in the basement and stairwells and did nothing about it for several months! Roaches infested our building and they wouldn't send a tech out for weeks I had to call pest control myself then they didn't want to shoulder the cost (which they are required to do by law) They ignore tenants unless they are trying to swindle them out of more money, or worse, subject them to a never ending phone tag where they transfer you until they hang up on you or you give up. Please run as fast as you can these people are predators! read more

Brick + Timber - 815 O'Farrell st - Property Management Near Me - San Francisco, California

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A 5-star review and a shout-out to Joie, communications administrator, who was incredibly helpful, quick with a response and did so in a very nice way, at Brick + Timber, thank you so much! read more

Tayzon D. A very quick response.. replacement for my refrigerator. Great service. Keep contacting with people. read more

Aldrin has consistently been great! I really have enjoyed working with this property management company.

Abrigail was so quick and professional in handling a billing problem on this busy Thanksgiving Week. Kudos! read more

I have had excellent experiences with Abigail! She is always prompt with communication and excellent at keeping me informed with important updates. read more

They are awful! They are understaffed, disorganized, and chaotic. They are doing a HORRIBLE job at Park Merced. All the customer service people are overseas and a lot gets lost in translation. I can't believe they are still in business. Brick + Timber = massive frustration! read more

Aldrin took care of me very well. Their Response was very quick thank you so much for all your help.

Brick + Timber did not handle a very dangerous maintenance issue for over 2 months and due to that issue we had another dangerous maintenance issue developed that they didn't take care of for over 3 weeks. They stopped responding to us and we had to get an inspector and contact the rent board. We recently got a new management company for the building and they are already on it and fixing the two month+ issue that Brick + Timber just left us living with. I will never rent with them again. read more